We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Security Equipment

          CALIFORNIA SMART HOME PRO

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Security Equipment.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            06/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            California Smart Home Pro was supposed to set up security service at our residence on May 18th. The company never showed up, did not call or provide any communication. I've called them twice to tell them I don't want their bad service and that I want my deposit back. The company has provided NO service and will not refund me my deposit.

            Business response

            06/19/2023

            We have not refused to give the customer a refund, and have agreed to cancel order + refund any deposit the customer made. Our team has called customer on June 14th & June 15th to issue refund, but customer has not responded with date of original charge and amount of original charge. 

          • Initial Complaint

            12/12/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have called California Smart Home Pro 5 times over the course of 3 weeks to request removal of a home ADT system. Each time the team to schedule home security system removals is "unavailable" according to reception and have been promised a call back within ***** hrs. I have yet to receive a call.

          • Initial Complaint

            07/05/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            We signed up for service via an ADT authorized dealer. They misled us to believe everything was included for $99., and then tried to upsell us for $1500 to get all appropriate sensors. We told the dealer we intended to cancel, and they said our 3 day cancelation period ended on the 26th (when we didn't install until that same day, versus the 29th as it should have been). We called ADT, and their office is conveniently closed. We have declared our intentions to cancel in many capacities, and we want a cancelation without penalty or refund due to poor sales practices.

            Business response

            07/04/2022

            The customer entered into a contract with the following company who handled the sale and installation of the system.

            California Smart Home Pro LLC

            2111 ****

            **************, 95816-4709

            **************

            Please forward this on to the correct company

          • Initial Complaint

            05/31/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Manager and supervisor never call back or keep appointments that are even set by them. Employee never shows up for apt when set and wants to come on off hours or his own time. When a worker does come out they are rude or being flirtatious and taking about outside activities and things they take part in leaving me questioning the quality and safety of the work. The alarms never have recorded even though Ive had it go off 4 times . I can never reference the recordings bc the amount of times they have come here they never work . Manager gets involved and doesnt answer anything . Camera quality is horrible. There is no sound and the employees need to be trained to understand its not ok to hit on customers and talk about drugs and whatever else to sound cool do the job and go home. Im not looking for a friendship but a professional to do his job right. Managers name is ******* and employees name is Ray.

            Business response

            05/02/2022

            This customer has a service contract with the following company:

            California Smart Home Pro LLC
            2111 ****
            **************, 95816-4709
            **************

            ADT only monitors this account. Please forward this on to the correct company. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 4

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2111 J St

          Sacramento, CA 95816

          Visit Website
          (916) 572-3471

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.