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Business Profile

Solar Installation

Green Day Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Solar System through Green Day Power in 2021 and 2022. Currently my system is not working. The parts needed are covered under the manufacture warranty however the labor is not. I am looking to have the money i have to come out of pocket with reimbursed. Since the company has gone out of business (the installers) I would like to somehow get information on possibly contacting someone to get a reimbursement or file a case against them.

  • Initial Complaint

    Date:06/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Given that Green Day Power hasn't responded to a BBB complaint in six months and may not even be in business I don't expect any action or satisfactory resolution but filing for the record.Signed a contract with Green Day Power in late September *********************************************************************************** November. Scheduled the install for December, had to reschedule twice to first week of January. When they came to install, the designs they had drawn up and had approved were not up to code so it wasn't possible to install the whole system; they could only install the solar panels on the roof. After much back and forth and design revision, they returned the week of February 19th to install the batteries and other interior components. We're been at a standstill since and my system still isn't operational after 6+ months. Eventually on June 5th, they did have the city of Walnut Creek perform a permit inspection which turned up a few issues. They were supposed to remedy these on June 10th but the contractor didn't show and they've made no effort to find someone else. Emails and texts have not been returned. From what I can tell on LinkedIn they did mass layoffs earlier in the year and may not have any employees left to do solar work.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had our solar panels installed in 2021 by Green Day Solar in **************,**. This January there was a roof leak after a couple of storms. We contacted them and initially declined to fix it until I contacted the contractor licensing board. A third party contractor fixed the roof leak. Upon the repair we were told that there were ***** roof tiles that need replacement because they were broken, I asked the third party to relay my concern to the solar company and was told they were not responsible for the damages. I asked if they can provide me a proof like pictures but they failed to do it. We have a 10 year roof warranty after the solar installation and would like to have them fix it.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installed a generator. In October, they determined there is a leak in the engine. On October 19, 2024 they sent me an email that the replacement was approved and would reach out in 2-4 weeks to get the replacement scheduled. Since then I have made multiple attempts to contact them about the replacement and they have not responded to phone calls nor to emails.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed solar panels, which have a lifetime warranty. There is a leak in my ceiling and my solar panels have stopped generating energy. I called the manufacturer and they report Green Day Power is responsible. I have been calling Green Day for two weeks and no one is answering.

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green Day Power has not turned on my solar panels. The solar panels were installed over a year ago. They have failed to have any contact with me at all. I have not even started the inspection process. They have not replied to any emails or any voicemails I have left. I have escalated the problem with ******** Financial, they have gotten an answer from they subcontracted the job out but wont give them any more information since they are not the property owners. Yet, they will not contact me. The number is no longer working and is just a dial tone.

  • Initial Complaint

    Date:03/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, Reaching out due to noticing the Green Day Power APP hasn't been working and local representatives have been unresponsive. Im emailing to help educate myself on how to better use our banked power. Im paying a large sum at end of every year and was informed from a friend that i can reduce my annual payment by using my stored power better, i just dont know how to do that and Green Day power service personal cant be contacted, dont return calls, and their app hasn't been working,... all against service support that was promised when we elected to go with this company. Thank you for your time.**************

  • Initial Complaint

    Date:03/27/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two problems with Green Day power: Company continues to ignore my emails and voice messages therefore am unable to get resolution. First problem is company will not follow through with pg&e application, which required correction and documentation. Pg&e requested correction on January 22, 2024. Installation of battery was done in early December 2023. Second issue is minor but still unresolved. On the day of Installation of battery two structures were damaged and need replacement. I took pictures and sent them to company on 3 occasions.

  • Initial Complaint

    Date:03/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I hope this message finds you well. I'm reaching out to seek your assistance regarding a concerning issue we're experiencing with our solar panel system. Despite our numerous attempts to contact our solar panel installer, Green Day Power, they have been unresponsive, leaving us in a difficult situation.We completed the installation of our solar panel system at our residence located at *************************************************************************, back in June 2023, after signing our closing documents in February of the same year. We paid the full amount of $28,008 for the system, expecting reliable service as per our contractual agreement with Green Day Power.Unfortunately, we've encountered challenges since the installation process, particularly during the inspection stages conducted by PG&E. Green Day Power's initial installation and subsequent revisions did not meet the recommended guidelines, resulting in two unsuccessful inspections. Despite our persistent attempts to communicate with Green Day Power, they only made necessary modifications to the system in January 2024.Following these modifications, we reached out to Green Day Power to schedule the final inspection with PG&E, but they have been completely unresponsive to our communications. We were left with no choice but to arrange the final inspection ourselves to ensure compliance with all requirements for NEM 2.0. Additionally, we recently discovered that Green Day Power is no longer in business, which explains their lack of support in facilitating communication with PG&E.Currently, our solar panels are not functioning correctly, and the accompanying app prompts us to contact Green Day Power for assistance. My wife and I are understandably stressed about this situation and would greatly appreciate your guidance and support in resolving this issue. Thank you for your assistance.Best regards,******

  • Initial Complaint

    Date:02/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello we purchased and signed off on contract with full payment with Green Day Power on 03/13/2023. We've been trying to reach them to finish the job with ****** and for them to give us access to the app and no one has been able to get reached. We've tried calling and leaving messaged in all locations and no one has reached back. I finally found the owner ******************* on ******** and sent him a message, however he replied with he has not been the owner of Green Day Power since 2022. I need someone to reach out to me to complete the job. This is urgent!

Green Day Power is NOT a BBB Accredited Business.

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