Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 02/20/2025 Paid almost $17,000 for the Suv I went to see the vehicle on 02/20/25 and test drove it. I noticed it needed brakes and rotors. I came back and let the owner know. He brought his mechanic and test drove it he basically lied and said nothing was wrong. (Still have shaking when braking)Before purchasing the suv i asked the owner if it has been in an accident and he told me just a very minor accident. I took his word and purchased the vehicle. 1 week later I cleaned the vehicle and opened the lift gate to clean it. I noticed rust and paint bubbling on the top. I inspected it further and found more damage by the rail area. There was a piece of bondo glued by them i can smell the fresh glue inside the vehicle. They tried to cover up the damage and also failed to mention the damage (by law)

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2014 ****** Sequoia from this dealer and traded our ****** Highlander. They promised to fix the broken parts of the Sequoia. They said they ordered parts and would call ** to get it fixed. We then found out the car was in an accident and never fixed. ************ said the radiator is held up with zip ties and the frame is bent. We called the dealership and they said they would fix the problem. We have not heard back from them. We took the car to a body shop and they told us the car has $8000 to $10,000 worth of damage. We can not use our insurance to repair the car, because it wasn't our car accident. We want our car fixed or they can buy the car back from us so we can purchase a safe vehicle for our family. I will upload the documents from the mechanic later today.

  

  Business Response

  Date: 07/18/2023

  My general manager has worked with this customer and had the vehicle repaired. I attempted to respond to this complaint, however had been having issues logging in to BBB and working with support. 

  With help from my rep today, I was able to find this complaint, but it has been stated that BBB closed this complaint.

   

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2015 ***** Camaro 10.21.22 my down payment was $4,000. When I left the air conditioner wasnt working or break light . My check engine light came on, 10.22.22 They said to get the code read. The light went off before I could. The day I also left the car was making a clicking & squeeling noise, they then said that it was just a brand new belt. A week later on, 10.27.22 we went out of town with my husband and children to my father in laws funeral service, but my car ended up breaking down 2 hours from home, and it broke down on the freeway. Had to get a replacement battery, and found out alternator needed to be replaced. They replaced it, and then two days ago on 11.6.22 my family went to Stockton for a family event, started to head home & just barely leaving we were on the freeway and the car started making a noise and my husband said to pull off, it died on us. It was making noises again and called dealership they did towing to the mechanic. mechanic inspected it said motor been going out before they sold it they had to know when they inspected it but still sold it. Baha at Lending auto group stated he would give me a loaner vehicle. I went to the dealership where he instantly started accusing me of blowing the engine and said I hot rodded the vehicle My aunt tried explaining to him to give my money back or give me a different car since this car has left us stranded and has given us so many issues, and he stated in the beginning that I would never be ******* and everything would be covered and that if I change my mind he would switch me to a different vehicle, and that the car was inspected before! Now, warranty isnt covering and said the dealership is responsible because it hasnt been 30 days so they dont cover rental or motor in it. This car was not inspected and they sold it knowing its motor was going out. I want my money back or a different car, the bank agreed they need to because of the cars issues but they are refusing to do anything

  

  Business Response

  Date: 11/15/2022

  As promised before this BBB complaint was filed we have assisted this customer in getting her vehicle repaired as a goodwill gesture.

  This vehicle was sold "as is" with the service contract of the customers choosing, and in addition the customer put in excess of **** miles on the vehicle before the mechanical issue started. A safety inspection can not see future vehicle issues. 

  There was no intention of fraud with this or any other customer.  As goodwill, not legal obligation Lending Group Auto at our expense upgraded the customers service contract allowing the coverage for the mechanical failure. While Lending Group Auto was doing all that they could to resolve this matter, our customer and her husband/boyfriend  were threatening the lives of our employees and harassing our staff relentlessly. In addition to the harassment of our staff the customer has smeared our reputation on mulcible social medial platforms, as she has done in the past with Carmax, we ask that this get addressed by the customer immediately.

  Customer Answer

  Date: 11/15/2022

  I am rejecting this response because: it is not true. Nothing on my vehicle has been approved. Nothing has been replaced. Im yet to receive a rental still. No one has made any threats, so those are very much lies to make us look like the bad guys for their own wrong doing. Another lie is saying the car went up **** miles, when **** said it was ****. So why is mileage changing? Regardless of the mileage, I tried going out of town two times and the vehicle broke down both times. I was unable to go to my fathers memorial service the first week I got the car because it broke down, with my two children in the vehicle in the middle of the freeway. They didnt show any remorse to me missing his funeral service. They stated as promised before the BBB COMPLAINT, that they have assisted me to get my vehicle repaired as PROMISED which is also very much not true based on these text messages with the owner of him not responding, and him lying that the rental was approved yet I havent had a rental. I have been without a vehicle since November 6, 2022. I put $4,000 down on a vehicle, just for the car to break down and now it is effecting my daily life where I cannot get to work, I had to homeschool my children because I dont have a way to get them to school. I cant go to the grocery store because of this. They stated their wasnt  any intent of fraud, but in the ******************* the dealership is required to inform you your vehicle you are purchasing was a rental. They failed to let me know that.  The Carfax I was also shown was the Carfax for a whole different car like mine. They stated they upgraded my service contract to fix fbs vehicle, but each time I have called warranty they said nothing is still approved. Now regarding lending group auto stating that they were doing all they could, and myself and my husband were calling making threats, I do have copies of my call records as well as my husbands, and their was NEVER of any sort any threats made, and my husband has never called them. All contact with lending group auto has been made via text messages that I have copies of everything and can send copies of my calls/text messages for mine and my husbands phones from Tmobile to prove that this is very much not true, and is just a way to cause issues. They had a fake police offer calling husbands phone, after talking with police to find this officer that called us and they stated they do not have a officer under the name that the fake police call was made under and I do have documents proving that as well. Myself and my husband had not harassed anyone from here, other then myself sending messages to **** in regards to him telling me I was approved for a rental which is not true. **** also promised on November 7, 2022 that after the diagnostic, he would over night the parts for it to be fixed immediately which has not been done neither. Now regarding the response of them stating that the customer has smeared our reputation they do not have a good reputation if you look at the reviews on yelp, ******* and ********* The ******** reviews that are good are from employees at lending group auto, any other reviews are all bad reviews from customers just like myself buying vehicles and the vehicles having issues just like me. It seems almost that every vehicle they sell ends up going bad based off the reviews from everyone. I have attached some reviews as well just to show, I am not the only one to leave a review of my experience. I will not remove any reviews of my experience with this dealership, as I have the legal right and freedom of speech to warn others of our experience we have had. I did write a review on my experience with carmax as well, because my vehicle was in their hands months ago when it broke down, but carmax took care of me and fixed the issue by buying the vehicle from me.. when I have a rental vehicle and know my vehicle is actually being fixed as promised and the warranty company actually confirms it, not just lending group auto telling me its approved because those are lies of the approval,, then I will update the review. Until then,,I will not remove any of my reviews on yelp, ****** or ******** because I have the right and I did not smear their reputation by writing those reviews I just let others know of my experience before they have the same as myself and many many others that wrote reviews. 
  

  so once again, I need my vehicle fixed or my money back so I can get a car . This is affecting my daily life each day because a vehicle is very important and when I purchased from you guys and I let you guys know my experience,, you made it clear I wouldnt have any issues with my car as well as stated I would get a loaner vehicle from you guys that I have in text messages you saying I get a loaner vehicle, before you changed your mind and threatened to have your German ******* dog bite me and my aunt for wanting to speak to the owner. Who was in fact not the owner like **** stated, and was actually his wife.,

  
  

  

  Business Response

  Date: 11/16/2022

  ****, 

  I am assured that the service contract matter has been addressed allowing your vehicle to be repaired. No lie was made or intended.

  As far as the treats from your husband, I myself was asked to contact the Sherriff, as he overheard making threats to our staff. I understand that he is frustrated, but it was never our intention to sell a vehicle with issues and have worked diligently to get this matter addressed. If there has been misunderstandings regarding the level of the threats, please know that we would always take a threat to our staff very seriously and would not make a false call to the Sherriff to protect our staff if we did not feel that our staff was being threatened.

  I was advised that **** miles were put on this car, If I misunderstood I apologize, but **** or **** miles would not change the fact that the issue was not present at the time of purchase and developed after your purchase.

  While this matter may not be concluded, it is as "Goodwill" being addressed to get your vehicle repaired. Given the circumstance Lending Group Auto has made efforts to remedy this matter for you.

  I am sorry that this issue has happened and I am sorry that you are frustrated, but we are and have been working to correct the issue.

  Customer Answer

  Date: 11/17/2022

  I am rejecting this response because:

  I have several messages from Baha stating that my vehicle would be getting repaired, I would recieve a rental vehicle on November 7, 2022 I should of had a rental.. yet neither my vehicle has been repaired or have I received a rental that was promised. I was promised the parts on my car would be over nighted, but yet the car still hasnt been rnepsired or has the repair started. 

  This auto dealership is lying about the threats.  Their had been no threats whatsoever made to anyone nor the staff their. They stated a sheriff over heard threats and told them to call the sheriffs, but if this was true, after speaking with my uncle who works for Sacramento Sheriff ****. , they would have been more ***** because actual threats that are made, especially if a sheriff over heard them would not be taken lightly. They are using these lies to get away with the scamming they are doing to me because they know what they did. And you are right, regardless of **** miles or **** miles, that little amount would NOT make a engine blow like you accused me of and stated that we hot rotted. I also cannot drive that many miles in a two week period, so the miles you are stating are lies as well. Each time we drove to go out of town, the vehicle broke down. The amount of miles to head out of town, the first time we made it only to Antioch which is 75 miles before the car broke down and had to get a new battery, and the second time when the motor blew we headed to Stockton was only 63 miles and it was towed back. You are very much over exaggerated on the amount of miles you are trying to say we put on the vehicle. This is not a excuse to not fix my vehicle because I did purchase a extended warranty and you made several promised to fix it and overnight parts and have it fixed in a few days as well as give me a rental in the meantime in which all this is covered by the $2000 extended warranty that I purchased. Nothing you have said has been done and now you have also ignored me. 
  

  Every review that is on yelp, that is not from your employees making false reviews, is bad reviews stating you guys are scammers and doing the same thing to all your other customers who came to you guys with trust. Now, back to the threats you said were made by my husband and overheard by the Sheriff are not true, and are more lies to make your company and actions look better. The badge number the sheriff gave us, was not a correct badge number and they do not have a sheriff under the name you gave. My husband has not reached out to you guys at all or made any threats.  Impersonating a officer is illegal, as well as making false reports. I have our call logs to show no calls have been made to you guys . 
  

  You did not let me know the vehicle was sold as is nor did you let me know the vehicle was rental which you legally need to disclose when you sell a vehicle. You said if I had any issues it would be fixed and I would never go without a vehicle. Their is so many lies that were told to me since the day I left with the vehicle. Your stating this issue was not present when you sold me the vehicle, but records show the motor has been going out. Just like you accused me of hot ridding the vehicle and stated my husband cant drive it and that is illegal for him to drive, which is also more lies because he is my husband and is covered by car insurance..after the car was checked like you asked the mechanic to do to see if it was hot rod before the engine blew, the rpm show their was nothing myself did while driving to cause it to blow, because the rpms were 538, which is NORMAL DRIVING. They checked the oil level and condition, and both were good and did not cause it to blow! So indeed, your accusations that you accused me of instead of accepting the fact you sold me a car with issues, were very much false! A engine doesnt blow in that short period of time, after talking to several mechanics. This was a ongoing issue. You stated when the check engine light came on that ut was from the alternator, which a alternator would not cause a check engine light to come on.  All these issues were very much known about and if inspected like you legally must do before selling would have known the issues. 
  

  you say you are sorry regarding all of these issues and that you are going out of your way to address the issues, then where is my rental vehicle you promised in text messages as well as when is my vehicle going to be ready? Because from what I was told nothing has been approved yet or has the repair been started. The rental you said was approved was also not approved. So no more lies I need honesty and communication . 

  

  Business Response

  Date: 11/18/2022

  I will forward our concerns to management, as I don't know what was promised only that they have gotten the coverage to get your vehicle repaired. 

  You misread or misunderstood the over hearing of threats. I did not state that a sheriff over heard the complaint, but multiple employees and I was asked to call the sheriff because it was alarming. Their definition of threats may be different from yours. I don't want to debate this or offend you any longer, I am stating the facts as I know them.

   

  ******

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, my name is *****************************, I am 18 years old. I purchase my 1st vehicle from lending group auto so I can get back-and-forth to work. I purchased an extended warranty for $1200 which got canceled by the owner. The owner made contact with me to come in and redo my contract after he stated he had to fire all his employees for cutting corners. The new contract included canceling my extended warranty. I asked the owner to give me a couple of days to think about it he said if you don't sign the new contract you cannot drive my car off the lot. I felt pressured so I went ahead and signed the contract. A few weeks later my car started to overheat, I had to replace a pump, then a Thermostat then a radiator. Now I'm being told my head gasket is gone and the engine need to be replaced. So far I have had my vehicle for 5 months and no more than a month after the purchase I've been having problems with the car overheating please help me get into a reliable vehicle so I can get back-and-forth to work. Thank you for your time PS, *****************************.

  

  Business Response

  Date: 06/07/2022

  We here at lending group are sorry to hear you are having these issues and truly hope you are able to work through them. However only portions of your statements are accurate. First of all yes we were unable to obtain financing that would allow for you to carry the extra money for the warranty in your loan due to your credit profile and inability to provide the necessary documentation to support the content of your application for credit, not our access to lenders, and not because we did not want you to have the warranty. You along with your father were given the option to return the vehicle and receive a refund of your down payment and there would be no charge for the 30 days you had been driving the vehicle. You took several hours to make your decision and it was yours to make with no pressure at all. You along with your father made several calls and engaged in several long discussions between the two of you prior to deciding to move forward and keep the vehicle as you needed it for work. All though we can appreciate your frustration you must understand that vehicles do break and their repair is the responsibility of the owner. Good luck to you in the future.  

  Customer Answer

  Date: 06/09/2022

  I am rejecting this response because: We understand cars do break down. But a car purchase for $14000 plus the amount of interest of $10000 like I mentioned before I already had to replace the pump to the coolant I had to get a new thermostat and I had to replace the radiator. I even had to get an oil change now the mechanic says the engine is no good.Sounds like a Lemon to **** haven't had the car for more than 5 months.The Salesman told me to trust him so I did to my demise I would like lending auto to replace The engine or allow me to return the vehicle with a 0 balance and no damage to my credit. I made all my monthly payments on time with the burden of having to replace all the parts to get the car running.Thank you and I Pray this situation get resolved.
  

  

  Business Response

  Date: 06/10/2022

  Again we appreciate your frustration and hope you are able to resolve it. We stand by our previous response and reiterate the fact that you had the opportunity to return the vehicle and opted not todo so. It is time for you to take the responsibility of ownership upon yourself as you are the owner of the vehicle. Good luck to you.