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Business ProfileforPinnacle HealthCare
At-a-glance
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Business Details
- Location of This Business
- 2 Rossi Cir, Salinas, CA 93907
- BBB File Opened:
- 8/14/2006
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Whitney G
01/02/2023
I used Dr. ******** chiropractic care connected with Pinnacle and am disappointed and frustrated. I went in for a chiropractic adjustment and my insurance covers spinal manipulations. In my 3 appointments, I had a couple physical therapy exercises, some light massages with a tool and a chiropractic adjustment. After my 3rd appointment, I received the bill for my 1st and 2nd visits, the first of which was 2 months prior and was charged hundreds of dollars. When I've used exercises, massages or extra services in addition to the spinal manipulations at other chiropractors, I haven't been charged extra but at this office, I was charged hundreds of dollars more. If I had received the bill in a timely manner after my first appointment, I would not have returned. In each appointment, I asked about the cost and payment but was told I'd be contacted. Why couldn't I see the bill up front?
When I called the office with questions on my invoice, I was asked to pay more than was on my bill but my bill doesn't have a due date so why were they trying to charge me more? So I called the phone number of Pinnacle on my bill to play phone tag and be told I'd be contacted immediately. A week later without news, I called again to have someone answer the phone with "stop calling this number" so I said, "this is the phone number on my medical bill" to which the person responded "I don't care. Never call me again." I called a short while later and left a voice mail. It's been a few business days and I haven't heard back even though their outgoing message says they'll reach out within 24 hours.
When I called Dr. ******** office asking if I can have only the chiropractic spinal manipulation adjustment without the exercise or massages in the future, I was told that's not an option so I won't be returning.
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