ComplaintsforMy Chevrolet

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2020 Chevrolet in December of 2019. Starting in February of 2020 I have had to have the fuel injectors replaced two times, along with the muffler, catalytic converter, water pump and vacuum pump. This is in addition to the electrical issues I am still dealing with which include having to reprogram the key fobs, replace the key fobs, Bluetooth connectivity issues and electric seat issues. The day after I picked up the vehicle from having the water pump replaced is when the bacc pump broke. I nearly crashed as a result do you the brakes going out and was stoped by the emergency braking system. I gave MY Chevrolet the opportunity to speak with me to come up with a resolution but the were not interested and told me to contact GM. I contacted ***************** law division the day before my brakes went out after picking up the vehicle for the water pump. After the brakes went out the next day I have left two voicemails and sent an email asking for a call. Its going on two weeks and am still waiting for the call and have to take my vehicle in again for the seat issues.

  Business response

  07/19/2023

  Dear Concerned,
  
  I am submitting a written response to this complaint as requested. As the "Complaint Involves" described as "Product issues", I feel these concerns are to be directed to Chevrolet Motor Division.
  In response to the problems listed by the complainant, one clarification I would like to provide is that there has only been a regular maintenance service and front end alignment due to wheel impact that the customer has paid for. The other diagnostics and repairs were either covered by the vehicles GM factory warranty or MY Chevrolet internally as a customer goodwill gesture.
  Though the vehicle has had some issues, the repair process has been correctly performed and the vehicle has been repaired and complaints addressed. The most recent complaint "seats not working with programming" was scheduled to be looked at on 7/11/2023, but the customer did not bring in the vehicle. 
  
  The General Manager of MY Chevrolet spoke directly to the customer regarding the brake vacuum pump failure and provided the customer a FREE rental vehicle while the vehicle was in the shop. I am not sure which party is being referred to regarding leaving voicemails and an email asking for a call, Chevrolet Customer Assistance or us. I am not aware of any of these contacts. As stated, the customer had called us  to schedule the appointment for 7/11/2023.
  
  Please let us know if there is any additional information needed to clarify this response.
  

  *******************

  Service Manager

  MY Chevrolet

• Initial Complaint

  02/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 15, 2023 I contacted My Chevrolet in ******* **, to inquire about stock#2T8604. The listing price on "*********************.com" was for $51,498. When I called My Chevrolet to purchase the vehicle, ********************* told me that he could not honor that price. He said it was a typo and refused to offer me any other discounts/incentives and proceeded to tell me the price was $64,340. I again asked him to honor that price and he declined.

  Business response

  02/23/2023

  Correction was made to website. Price listed on website was for the truck only, price had not been updated with the cost of the aftermarket utility bed that was installed.

  Website gets the vehicle information and price from the factory invoice / window sticker of the cab/chassis (truck) only. The cost of the add on utility bed has to be manually input and the vehicle 

  made it to the website before that was added. We apologize for the mistake and doing our best to make sure it does not happen again.

   

   

• Initial Complaint

  02/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased a lease on a 2021 Chevy **** on 8/5/2021. I placed ***** down and have been making monthly payment of $384.87. This vehicle is under recall for battery fire hazard, preventing me from either parking it inside, parking at some garages, and putting my other vehicles and house in danger near it. Their initial remedy was to not charge inside home and limit both the amount of full charge and not go under a set amount of range. I followed these suggestions and got their most recent software update, which still limits it's range to less then 80% of what I was told when I purchased vehicle. With safety being the first concern, this mileage limitation is not practical for my commute and is not the range I was told it would have. Upon initial request to GM representative via email and chat, I was gratefully told a buyback or replacement was possible. They requested and I sent in my sales paperwork and odometer reading on 10/12/2021. In the following months, after dozens of emails and phone calls, was told they were "working on it" and within the last few weeks they have stopped responding to me at all. It's appears they no longer are offering me full remedy. The case number I received was (SR:************) and person I was communicating with was "*******". I would like for them to either buyback the vehicle as original told or be offered an equivalent replacement.

  Business response

  03/03/2022

  Business Response /* (1000, 5, 2022/02/08) */ Consumer needs to call GM (General Motors, Chevrolet division) Customer assistance and give them the case number to continue the process. This matter is a corporate decision from GM (Chevrolet), not the dealership.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩