71 Customer Reviews
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Review from Ann M
1 star07/26/2024
The customer service is absolutely atrocious.! There is none.! They dont care about their customers. I received a black 50% off coupon card in the mail for new customers. I signed up and the code would not work. I had $100 worth of product in my cart. They dont have a phone number, conveniently enough for them, so I emailed them and I sent a text because those were my only two options. No one responded by text and it took time for them to get back to me from email and they finally did and the customer service representative named ***** was so rude. I explain to him what was going on and he refused to help me and said that he will give me a 25% off one instead. I said thats not OK because for new time customers like myself I have this code for 50% off but its not working. And he didnt care and he gave me a 25% off one instead. Its an awful company!!! I even took a picture and provided him with the actual card that I got with the codes, but he did not care to honor it! Awful company!!!Review from Veronica T
1 star06/11/2024
My son purchased underwear from them 2 weeks ago (May 29th, 2024). He was charged at the time of purchase; however, they never sent the items. I attempted to contact them to resolve the issue, just to find out that they do not have a phone number, and my only way was through text or email. I've sent numerous text that got no responses. I also called DHL (the carrier that supposed to deliver the package) to confirm that the package was never sent. Since there is no other revenue, I decided to go through BBB and probably consumer affair in attempt to get a response from them.Review from Michelle V
1 star05/27/2024
The customer service was beyond disappointing. I highly recommend reading the fine print before purchasing those $100 gift cards for $60, as they are not redeemable for sale items. It's ridiculous that you can't even purchase during a sale. And as for the exchange, the lack of response is unacceptable. I hope they get back to me soon...Their reply.Response from the owner 4 months ago Hi there, *******. Thanks for your review regarding our gift cards. We'd love to look further into this for you. Our gift cards can be redeemed at any time and on any item - there are no restrictions on sale items. What you might be referring to is our promotion for physical gift cards. If you bought these, you would have to wait for them to arrive in the mail before you can use them. Otherwise, there are no restrictions. If you already contacted our support team, we'll get back to you as soon as we can. We're sorry for the delay! We're more than happy to help you get your gift card applied.Being told today that I can't use it on sale itemsReview from Terictika D
1 star04/16/2024
Ordered underwear for my house..I have been buying for a few years have yet to recieve a complete correct order. I also did the April fool order and received an incomplete order and multiple duplicates how do u just grab 5 large of same paid don't even bother mixing it up a little? Every size I ordered is duplicated order over 20 items you think they would take better care their customers but it's always shi++$ service and I thought by 2024 they be better and have solved all these issues but noReview from Kendra G
1 star04/11/2024
My teenager is inlove with the underwear. Unfortunatly as a single mom, I cant' just go buy him several pairs at a time. Then the April ***** sale happened (looks like I was fooled), he begged for some underwear lol. So we went with the mystery ones, sounded fun! It was fun waiting, because once we recieved it was the same 5 pairs. WHY IN THE ***** would an order picker pick the same 5 pairs for the same order? I would have paid the extra momey for specific ones. I have texted and did get a response wanting pictures, those were sent and have tried for 2 days to get another response back, nothing. I do not trust to send them back and get a refund, due to prior complaints. Also saw the complaints about people who got mulitple ones as well, if only I would have read the reviews sooner, but never had a reason to. Needless to say, we won't be ordering from this company anymore. Not only becaue 5x the product, that aren't going to be wasted, but the customer service is AWFUL.Review from De W
1 star03/12/2024
I ordered 6 items on Dec. 8th. They were the wrong size. I returned them via *** and they were received by Ethika on 1/10. Still no refund! No one to talk to in customer service or respond to emails. My eight-year relationship with Ethika is done at this point. Great product, but there is no customer service.
Ethika Inc Response
03/15/2024
Hi *****,We appreciate you taking the time to write your review.I do apologize for the delay in getting your return done. We are currently working on solutions to improve our returns and exchange process. I am happy to let you know that your refund was processed back to your payment method on 3/12.We hope that you will give us another shot in the future as we work to improve the customer experience. I have gone ahead and added some store credit to your account for you to use if you choose to do so.Review from Sss G
1 star02/10/2024
False advertising. Saying these bras are high support is like saying a coffee filter is high support. Do not buy.Ethika Inc Response
02/26/2024
Dear ***,We sincerely apologize for any inconvenience or dissatisfaction you experienced with our product. Your feedback is incredibly valuable to us as we continuously strive to improve our offerings and customer experience.We understand the importance of accurate product descriptions and we regret if our labeling led to any misunderstanding. We take your concerns seriously and will review our product descriptions to ensure they accurately reflect the level of support our bras provide.We want all our customers to feel confident and comfortable in their purchases, and we apologize if we fell short of meeting your expectations in this instance.Please don't hesitate to reach out to our customer service team for further assistance or to explore alternative options that *** better suit your needs.Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Review from Ashley T
1 star01/09/2024
Terrible customer service. I am now just trying to get my money back at least. Will never order again. Do not buy from this companyEthika Inc Response
01/19/2024
Hi ******, thanks for your feedback. We apologize for the poor customer service experience you had. We understand your frustration and would like to assist you in resolving the issue. We have reviewed your account and see that you're being helped. It looks like wee need new selections from you to complete your exchange. Someone from our team will reach out today to get the situation resolved.Review from Jeffrey G
1 star01/05/2024
I ordered from Ethika in the beginning of December to get an item crossed off my son's Christmas list. I got an email about a week later stating my order has shipped and it was scheduled to be at my house around December 15. They even sent tracking info. Problem is, after I got the tracking info, it never moved. I kept holding out hope that it would get there maybe even a couple days before Christmas. It did not. So late Christmas night I shot an email to Ethika customer service. They finally responded approximately 3 days later on December 28. They did explain my options, and I chose to have them ship out the exact same order. Finally got a follow-up response late in the day on January 4. They now tell me half the items I ordered are out of stock. I have now decided to cancel my order due to their exceedingly poor customer service. They MAY have a great product, but my family will never know. I have also opened up a case against them with PayPal. TLDR Save yourself a headache. They have the worst customer service I have ever dealt with. If you're lucky you'll get a response in about a week.Review from Avery H
1 star12/21/2023
I have purchased so many items from Ethika that I can count. They items are sold in pairs/sets. They will wait until the last minute after the package has so called shipped and email you about out of stock items. If I bought a set, why would you send me only half of it. They do not respond to emails @supportEthika nor do they have a direct customer service line. They a number to text 949***8005 and do not respond to that either. I have sent numerous emails and text about this order. I am waiting for a refund now for out of stock items. These independent minority businesses are not it. I will never patronize this business ever again. It is disappointing that customer service is at all time low. The worst!!
Customer Review Rating
1.21/5stars
Average of 71 Customer Reviews
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