Business Profilefor7 Cups of Tea

Let's talk here about 7 Cups of Tea. First, a friend shared with me about this therapy app/ website. And I thought to give it a try because I deal with some emotional issues, including, mental as well. I took the legal faith and signed up as a member. From a member's standpoint, I will share what I have witnessed. Anyone can easily sign up and talk to a listener, there is no background check done on those who sign up. Especially, if there is an age range put into action. A place that offers help to people with emotional, physical, and mental conditions, who need more than someone they can listen to. And to start they don't offer their listeners anything for being there for the members who come on there. It's all volunteer based and if you want to get paid you have to stay on there for a longer period. That's messed up. When getting daily checkups, the Bot checks in on you. Boy, have I had my moments with this bot to the point I asked for some advice which helped me to some degree, and then turned around and told me they are not authorized to assist me in what I needed. The information it started giving me was for a breathing app when I told this Bot I don't have an iPhone. It told me it couldn't assist me. A person who needs help does not want to be dealing with a Bot, which I suggested needed to be removed and placed by human operators. I brought it out in the open to ************ who created this platform, as I brought up other things as well that I've noticed about his site. There was no response back from him. This shows the lack of care for members who go on his site. I don't recommend coming here if you need support, even though you may get some listeners who will listen to you. But this site isn't cracked up to what is supposed to be. It's falsehood. As for me getting support from other members, their information was very useful. But I still won't recommend getting support. Until there is a huge improvement.

Hi *******, Thank you for contacting 7 Cups. We are sorry to hear you have several concerns and we would like to take the time to address these properly. The easiest way to understand our approach is with what we call trust scores. All listeners start off with a low trust score and establish trust points with positive behaviors over time. When a listener behaves in negative ways, they lose trust points. For example, using harmful language in a chat reduces the trust score. (Note: harmful language is blocked via filters from going through the chat so the member cannot see the words, but negative points are still assigned to the listener). Being blocked by a member also removes points. Certain behaviors result in immediate removal. Other behaviors are yellow flags and the negative appoints accrue over time resulting in a removal. We also require phone verification which adds an extra layer of safety at 7 Cups. We do not provide a crisis hotline at 7 Cups and make this very clear in our policies and guidelines. This is to keep people safe and we also signpost individuals who may be experiencing a crisis situation to relevant crisis resources to ensure their well-being and safety are of paramount concern. You can read more about what we do to keep people safe here: ************************************************** have supported millions around the world and we always want people to feel supported using 7 Cups and we would like to know more about your experience if you feel comfortable contacting us directly. If you have any particular situations you wish to discuss with us we are more than happy to help you and you can email us directly. Best wishes, 7 Cups