Reviews

This profile includes reviews for National Pen Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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National Pen Company has 4 locations, listed below.

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  National Pen Company

  12121 Scripps Summit Dr Ste 200 San Diego, CA 92131-4609

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  National Pen Co. LLC

  PO Box 847203 Dallas, TX 75284-7203

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  National Pen Company

  16885 Via del Campo Ct Ste 100 San Diego, CA 92127-1700

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  National Pen Company

  342 Shelbyville Mills Rd Shelbyville, TN 37160-3833

Review Details

• Review fromTodd C

  Date: 03/27/2025

  1 star
  As writing I am on hold with customer service no answer for 10 minutes. I paid $1300 for embrodered shirts. I ordered 33 and received only 22. I sent their shipping order showing 4 shipped with order showing 16! Plus they used white stiching on white shirt unlike the preview showed black. After three email complaints they said they would consider it? Consider what? You didnt ship the number I paid for! I will have to go through my credit card company to try to get reimbursed. now at 15 minutes on customer servivce hold. Terrible

• Review fromOralia T

  Date: 03/07/2025

  1 star
  this is my 3rd order 2nd order pens were loosing paint logo in 2024 they did replace but meanwhile what do i give my customers 3rd order pens arrived bleeding and pens are stained and some loosing logo and one total diff from others 2025 by the time i new ones my season will be done I have to find another place for my business pens

• Review fromCassetta S

  Date: 01/03/2025

  1 star
  This company stole money from me from an item that was purchased back in September. I ordered the drawstring bags and picked my order and color out. The company themselves shared that the color picked out would not work and gave several options for me to pick that would give a better quality. I received the order more than 2 months later. Then when I got it, the product with my logo or writing could not been seen clearly. Since September, I received multiple promises but none completed. It is now January 3, 2024 and it shared that on December 16, the company approved to refund my money or replace the product. Then he came back and said they need to get approval. Why do you need additional approval when the approval has been supposedly given? There is no reason why this company is still giving me the run-arounds since September with no product and the same repeated promises! I want my money back ASAP!

• Review fromJanna H

  Date: 12/15/2024

  1 star
  Avoid this site I paid to have my items shipped 2-day air and they were shipped ground, completely missing my event date, making them useless. My card had already been charged the original total. I called and was told they would give me a partial refund, which I agreed to. I have the items now and still no refund. I contacted customer service and was given a BS response. I still haven't received the refund and they're now ignoring my emails. AVOID THIS COMPANY.

• Review fromJoey R

  Date: 12/09/2024

  1 star
  The absolute worst ordering experience Ive ever had and I order a lot as a business owner. I dont know where their call center is but they have zero answers and are robotic in their empty responses. No one answers the emails. I wasted over 2 weeks on the phone. They sent me a proof of tshirts with my logo on the stomach! Who puts a logo on the belly of a shirt? No one! Cancelled my order after nearly 2 weeks of going in circles. Now I wait and hold my breath to get my $700 back! I will NEVER order from them again.

• Review fromAmanda L

  Date: 10/02/2024

  1 star
  We have ordered pens from this company a few times. They now harass constantly to place more orders. We have asked to be removed from their call list numerous times. We have emailed and been told no one would contact us again, with additional calls and emails. DO NOT PURCHASE. Only a 1 star because I needed to leave a star rating, otherwise I would give 0 stars.

• Review fromV. B.

  Date: 07/19/2024

  1 star
  Ordered notepads with pens, our logo and text on the front was visibly off-center, although well-centered in their email proof. Really disappointed and wish I had read these reviews before ordering. This was the first time that I ordered from them and the items are too heavy and bulky to deal with a return.

• Review fromLisa R

  Date: 06/28/2024

  1 star
  Pens.com is a joke of a company. I ordered 250 pens only for the entire print to rub off of each pen while in the bag. The customer service agent told me I was past the 30 day warranty window. When I spoke to the supervisor she said it was a 90 warranty but that was over as well. I asked for 75% back of my order and ******* laughed at me and said 30% was the best he could do. They dont back their product and its c*** I have 250 blank pens for $400.

• Review fromChris P

  Date: 06/24/2024

  1 star
  I beg you to not order from this company. I recently ordered mugs to give to friends on Father's *** and when I received them, the printing was completely crooked/slanted and very obvious. I reached out to their customer service approx. 5-6 weeks ago to ask them for a solution, have followed up more than 10 times and as of today, have still not heard back from them. I'm considering this a loss and am very frustrated with this company. In my opinion, they are running a bit of a scam and should not be in business.

• Review fromANDREA M

  Date: 01/06/2024

  1 star
  This is 2nd and last time ordering from this company. I order pens each year to hand out around the Holidays and New Years. I had been ordering from another company and when I received a flyer in the mail, I assumed it was the same company. It was not. Last year I ordered 300 pens and a great deal of the pens exploded in the box ruining the other pens. Many of them were lose and were apart in the box. After a lengthy discussion with customer service they gave me a full refund. I chose not to have them replace the pens because I was so sad and distraught. This year I gave them another try. I ordered an assortment of colors. The pens arrived were all black....boring. I was so furious, Not Again. I immediately called them. I did as they stated and emailed with photos. I was given the wrong email and actually emailed them twice. I received a call from "Billing" inquiring about my complaint and why haven't I emailed them. I pulled up my emails and discussed it with them. I was then told that I was not emailing the correct email. After they received my photo, their resolution was 40% off or return the entire lot. Well we were now in the New Year and I handed out several pens. I felt as though I should have received a full refund or supplied with my correct order which never was offered. Today I paid my invoice because I was not about to get a $25.00 late fee. I do not plan to give them a 3rd chance. How I wish I had read the reviews on *** first.