Customer ReviewsforAnchor General Insurance Company

Claim # ******** ********************************* needs to call me as soon as possible he has my info I've left voicemail/email it's been 2 weeks he has never even tried to reach out to me.

We have been in contact with ************* regarding her concerns and a resolution is in progress.

I was hit by one of their clients, contacted his insurance (anchor general) to make a claim about my car. I was told an adjuster was gonna be in contact with me that same week but guess what? 0 calls 0 mssgs or mails. Tried to call the adjuster many times and there's no answer to my phone calls or emails. Their client hit the back of my car pushing my car into a trailer.

We thank you for your feedback and would like to assist you with your concerns. Unfortunately, with the information provided, we are unable to locate a claim number. Please email us at ********************************************************************* with the claim number in the subject line. We will then have your inquiry forwarded to the assigned Claims Examiner. Thank you.

worse insurance company ever had to deal with.my vehicle was consider a total loss and its been months and still no settlement banks been calling for months for payment, this is ridiculous that i should make a monthly payment on a car that i can no longer drive. this is really bad for bussiness.

We thank you for your feedback. Unfortunately, we cannot locate a claim number with the information provided in your comments. We take your feedback seriously and would like to assist you. Please email us at ********************************************************************* and list the claim number on the subject line. We will then route your concerns to the assigned adjuster. Thank you.

If I could give less than 1 star I would. I am very upset with this company. I have been with them for many years and have always paid on time. I was hit by a driver when I was in a store who sped away. There were witnesses and I filed a police report. I submitted a claim instantly and got the run around. After some time I finally got ahold of someone and took my car in for a quote. They then come back up stating I have to pay my deductible even though I provided all information of the other driver. The police told me my insurance should do their due diligence and get the insurance of the other driver since I myself am unable to obtain that information. It has been almost 7 months and my car still hasnt been fixed, no one returns my calls or responds to my emails. I am disgusted at the way Ive been treated and I plan on filing a formal complaint. After reading all of these reviews I guess this is how they treat their customers. The customers who keep them in business! I may need to hire legal representation to look into this company because it feels like a sham to take our money but never render any services. I am begging for the better business bureau to open an investigation into this company. I would like some type of compensation for all the years Ive paid into my insurance to receive no services when I need them. This should be illegal!

We value your feedback. Unfortunately, with the information listed, we are unable to locate a claim number. Can you please email us at ********************************************************************** list the claim # on the subject line, and we will look into your concerns. Thank you.

Over a month after their client wrecked my car and there claim adjusters keep changing the rate spoken on the phone and numerous times they do not return or answer phone calls, have been given two different supervisors phone numbers that go to an unavailable voice message. Seems like the next step is hiring an attorney and go after the real charges their client has cost me not what I agreed to receive from them. Claim number ********

We have accepted 100% liability for this loss. The damages to your vehicle are in excess of our insureds property damage limits. We sent you a property damage release on 2/29/2024. We are pending the return of the signed release so that we can issue payment and close the file.

I got hit on 01//30/24 filed a claim the same day my insurance should be not be dealing with the other insurance . They have neglected to help me call them and dont return my calls . Its been 3 weeks I have no car no rental and dont know how to reach a supervisor. I have left a msg and hasnt call me back. 10 years with this company and they not responding to my calls . Always giving me the round around. I put my car in the shop and the owner has talk to both insurance the other party is taking full responsibility but they are saying that they only pay a limited amount. My insurance said I have to pay my deductible plus 25 % off the cost because I didnt take it to their authorized shop. Why would they say that by law I can take it anywhere I want. I have full cover I dont understand why they are taking 3 weeks to figure this out . ******* suggested for me to call the other insurance if I didnt want to pay my deductible so I did and he told me they are taking full responsibility on the damage of my car but didnt want to discuss it with me I wonder why si I left a msg to ******* and ** still waiting for a call 10 years paying them and this is a joke not getting any call response or my car fix .

We have spoken with ***************************** and her representative to discuss her concerns as listed. Her complaint includes specific details regarding her policy provisions and available coverages; all of which have been explained in detail. We consider this matter resolved.

THEIR INSURED HIT MY PARKED CAR AND THEN DROVE OFF. WITNESSES ALERTED ME TO THIS AS WELL AS WHICH DIRECTION HE WENT UPON RETURNING TO MY CAR. i CAUGHT UP WITH HIM GOT HIS INSURANCE INFO AND HURRIED BACK TO WHERE IT HAPPENED TO SECURE THE WITNESSES CONTACT INFO. THIS WAS 4/22/23. COULD NOT GET A RETURN CALL FOR NOTHING. LEFT MESSAGES WITH ANSWERING SERVICE. WAS TOLD AN ******** WOULD COME LOOK AT MY CAR SOON. THAT WAS A LIE . *** BEEN ASKED 47 WAYS TO SUNDAY FOR ALL THE SAME INFORMATION I HAVE REPETITIVELY GIVEN BOTH VERBALLY AND IN WRITING. STALL TACTICS GALORE!!! A VIOLATION AFTER VIOLATION UNFAIR CLAIM SETTLEMENT PRACTICES. VIOLATED EVER SINGLE TIMELINE THEY HAVE TO ***FULLY OBEY AND NOW THEY TELL ME FOR THE 1ST TIME 10 MONTHS LATER THEIR INSURED ISNOT COOPERATING WITH THEM AND THATS WHATS BEEN TAKING ALL THIS TIME. ILLEGAL!!! WHERE AS UP UNTIL THEIR EXCUSE WAS ASKING ME FOR THE SAME INFO OVER AND OVER AGAIN VIOLATING EACH AND EVER MANDATORY TIME LIMIT THEY ARE SUPPOSED TO FOLLOW AND DELAY DELAY DELAY. NOW THE INFERENCE OF THAT THEY ARE SUGGESTING HOW DO I PROVE IT WAS THEIR INSURED? ***, THE TWO WITNESSES, THE PICTURE OF HIS INSURANCE CARD AND HIS PHONE NUMBER AND ADMISSION OF HIS HIT AND RUN. ITS ***YER TIME! THIS COMPANY HAS VIOLATED EVERY UNFAIR CLAIM SETTLEMENT PRACTICES ON THE *** BOOKS! DISPICABLE!

We have spoken to ************** regarding her concerns. She has a pending inspection of her vehicle to finalize this claim.

The worst, I would be scared to get into an accident and need them to help because they **** at just trying to deal with billing every month.

We thank you for the feedback and would like to address your concerns. If this is a claims related matter, please email us at ********************************************************************* with a claim number. If this is a policy related matter, please email us at ************************************************* with a policy number.

On November 14th i was involved in a accident which was the other drivers fault. I have not spoken with my adjuster since the accident to find out about what they're going to do with my car. I've called and called and called her and the insurance company i don't know how many times and I can not get a response I've lost many days of work because I don't have a way to get there. I don't even know if they're going to fix my car or anything. I need a rental car but can't get a hold of my adjuster

Your vehicle is deemed repairable and is in process of being picked up by ************************ for the repairs. The shops phone number is ************.

I was hit by someone November 12. 2023 me and my daughter were injured I was off work almost a month I have yet to hear from anyone Ive left several messages for ******************************* and his supervisor **** and have yet to hear back this place is a scam I need to be compensated me and my daughter this is 01/31/2024 no one has ever contacted me claim Number is ********

Liability has been accepted. We are currently pending your insurance carrier's subrogation demand. The Claims Examiner will be in touch with you regards to your injury claim.