ComplaintsforAnchor General Insurance Company
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am extremely frustrated with Anchor General Insurance and their complete lack of communication. I was involved in a collision with one of their policyholders who was at fault, and it has been almost five weeks without any contact from an adjuster.I have left numerous calls and voicemails with ***************************** and ***********************, all of which have been ignored. This level of unresponsiveness is unacceptable and has left me in a difficult situation, as I urgently need my vehicle repaired. Anchor General Insurance's customer service is severely lacking, and I would not recommend them to anyone in need of a reliable and responsive insurance provider.Business response
06/24/2024
We have spoken with Mr. ************************* and provided an update regarding the ongoing coverage and liability investigation. We anticipate a resolution soon.Initial Complaint
06/18/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am writing to file a formal complaint against Anchor General Insurance Company regarding their handling of my auto insurance policy and subsequent claim. My experience with this company has been highly unsatisfactory, and I believe their practices are unfair and deceptive.Despite providing all necessary documentation and cooperating fully with their investigation, I have faced significant delays and a lack of communication from Anchor General. Specifically:1.Unreasonable Delays: It has been over 18 weeks since I filed my claim, yet there has been no resolution. Each time I contact customer service, I am given vague responses and promises of follow-up that never occur.2.Poor Communication: Throughout this process, I have repeatedly reached out to Anchor General for updates on my claim status. However, my inquiries are often ignored, and when responses are provided, they are generic and unhelpful. This lack of transparency is unacceptable.3.Failure to Honor Policy Terms: Despite fulfilling all my obligations as a policyholder, Anchor General has failed to honor the terms of my insurance policy. They have not provided the necessary support or coverage stipulated in my agreement, causing me undue stress and financial burden.4.Unprofessional Conduct: The representatives I have interacted with have been dismissive and unprofessional. Their attitude towards my situation has only exacerbated my frustration and disappointment with Anchor General.Due to the aforementioned issues, I am requesting the immediate intervention of the Better Business Bureau to resolve this matter. I seek a fair and timely settlement of my claim, as well as a formal apology from Anchor General Insurance Company for their mishandling of my case.Business response
06/26/2024
We spoke on June 25, 2024 and I confirmed you have the title to your vehicle. I provided you the address to send the title so we can issue payment for the balance of your settlement.Initial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Filed a claim for one of their customers hit my van. Made 10 plus phone calls with no return calls. After reading their review online and with BBB dont know how they are allowed to be in business.Business response
05/16/2024
We've contacted ********************************* and arranged an assessment of the damages to his vehicle. We're awaiting the estimate to proceed with issuing payment.Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
An insured driver of Anchor General Insurance struck and damaged my vehicle on 1/31/2024. In a statement to my insurance adjuster, that driver admitted to being at-fault and stated that he was driving distracted and hit my vehicle. I sent a Demand letter to Anchor General stating their insured had admitted fault to my adjuster and request they pay the approximate cash value for the vehicle which is below the cost of repairs. I'm prepared to negotiate with them but they have refused to settle. I only have liability insurance on my vehicle so Anchor General is hoping I'll just give up but I have obtained legal advice and I'm now preparing the paperwork for a small claims case. Anchor General is acting in bad faith towards their insured driver and he will now have to go to small claims court, yet they take his premiums and do nothing when he needs their help.Business response
05/15/2024
Our insured reported that they were driving straight with a green light when the driver of your vehicle ran a red traffic light and crossed their lane of travel. We do not have any independent evidence to dispute this claim. If you possess any independent evidence, please submit it to ********************************************************************* for review.Customer response
05/16/2024
Your insured admitted to my insurance adjustor he was driving distracted and hit my vehicle. How would he know the color of the light in the opposite lane? He was not facing that light and therefore could not see what color the light was and, as previously stated, he admitted he was distracted.
The California Drivers Handbook, Section 7: Laws and Rules of the Road, states:
A green traffic signal light means GO. You should still stop for any vehicle, bicyclist, or pedestrian in the intersection. Only proceed if you have enough space without creating a danger to any oncoming vehicle, bicyclist, or pedestrian. Do not enter the intersection if you cannot get completely across before the traffic signal light turns red."
Clearly, your insured broke the law by not stopping for my vehicle already present in the intersection and proceeded even though there was not enough space to do so without creating a danger.
You may want to take another statement from your insured driver; apparently he has changed his original story.
Anyway, if you don't wish to negotiate a settlement I'll take this to small claims court. I'll be subpoenaing your insured's statement in which he admits fault for the accident, and I'll be asking for not just the value of the vehicle but for costs as well.
Business response
05/17/2024
When we spoke with our insured on February 8, 2024, they advised that they were traveling straight on a solid green light when you ran a red light and crossed into their lane of travel. No evidence of the statement our insured provided to your insurance company has been provided to us. Absent any independent evidence, our liability decision remains unchanged. If you have any independent evidence and an additional statement from our insured to your insurance company that you wish to submit for review, please send it to **********************************************************************Customer response
05/17/2024
The statement you took from your insured on February 8, *************************************************************************************************************************************** the intersection. Perhaps he was scared when he gave that initial statement and has had a chance to calm down since then. All I know is he told my adjustor he was driving distracted when he hit my vehicle. I dont know why he would deny responsibility at first and then admit responsibility later, which is why I think you should talk to him again and see what is going on.
I did ask my adjustor for a copy of the statement but he cant release it to me without a subpoena, and I cant get a subpoena without opening a lawsuit. However, I can provide you with his contact details and he can discuss it with you directly. Let me know and I can send his contact information to you at *********************************************************************. Once you speak with him we may be able to settle this case without having to go to small claims court because if I bring your insured's admission statement to court it's a win for me and will cost more than what I'm currently asking for. Alternatively, if you'd like make a settlement offer without speaking to him I'll consider it.
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The business has been avoiding my phone calls after an arbitration ruling in my favor but against them, it has been over 2 months of my phone calls being declined to discuss the arbitration.- I have left voicemails and emails.- Calls have been declined by the Anchor General adjuster or voicemails not returned.- Calls have been declined by their superior.- Emails not answered.My insurance sent over all of the needed information when the ruling came out.Claim number ********Business response
05/17/2024
Thank you for speaking with us today. As discussed, the arbitration decision was received by Anchor General on April 3, 2024 and payment made directly to Mercury Insurance as instructed.
Our file is now closed. We apologize if communications were not properly addressed at any point during our handling of the claim.Customer response
05/17/2024
The company called me back to then inform me that they sent money over to my insurance company to send back to me. I requested documentation as a letter or email stating this and the adjuster for this company assured me he would send something over. I then proceeded to contact my insurance company who then said that they only received my deductible and legally cannot and did not receive any of my out of pocket expenses that I have been stating on all of my voicemails I have yet to receive. This insurance company did not solve anything. I tried to call the adjuster immediately afterwards and he declined all of my calls, while I had my insurance on hold to merge calls. I have yet to received proof of anything from this insurance and they are no longer returning my calls once again.Business response
05/23/2024
Your rental invoice has been reviewed and approved. The payment was requested and will be mailed directly to you. You should receive it within 7-10 business days.
A message was left for you today. Please accept our apology for the mis-communication.Customer response
05/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Claim Number # ******** Policy # ******* I was in an accident on the 57 freeway on 3/15/24 a truck hit a car that then hit me into another driver, I made a claim 3/15/24 and adjuster called me according to my voicemails because I save them on 3/19/24 by the name of *************************, I returned ******* Phone call and it took 3 days to contact me back she texted me a link that she said expired in ********************************** 2 hours for me to send my pics of my car I contacted her to let her know she never called back called again 3/24/24 ************************* still hadnt called back I was given her supervisor number **************** number who I contacted 3/29/24 & 3/31/24 and 5/3/24 have never received a call from ***** either who is supposedly the supervisor, I have spoke to **** several times 5/2/24, 5/3/24 to see about my car repair, I then called back because I left a message on ******************* and called ************************* and it went straight to voicemail which I didnt not leave one she never returns calls again why I hired and attorney, the attorney dropped me because they are saying I dont have uninsured motorist which I never declined and when getting the insurance that was something that rep told me was included so now Im here with a wrecked car and no response as to how are they taking care of this but I am paying them monthly $297.86, not to mention ai called again this evening to see if I could speak with a supervisor and ******* put me on hold for 10 minutes and advised someone would call me back or she could give me *************************** number who is supposedly the supervisor over all the supervisors who can help so ******* said but unfortunately he was unavailable so Im not sure what to do but if my car is not repaired from another driver hitting me the next thing I will do is contact the channel 4 or channel 7 news because this is a scam I should not have to resort to contacting the BBB when they could treat their customers with compassion and empathy DO NOT USE!!!Business response
05/10/2024
We spoke to you on May 3rd and set you up for a vehicle inspection at one of our provider shops. As soon as we have the approved estimate we will issue payment to the body shop for the repairs.Initial Complaint
04/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Payment from car accident. Me and my kiss were involved in a car accident with a driver that had this insurance company and their communication *****. They sent out my payment separately and I still yet haven't received my other checks they keep making excuses and I can't get a tracking number, speak to a supervisor, payment department anything. This is unprofessional and not okay. I just want my money and I'll be done with them. They don't even compensate you properly.Business response
05/01/2024
We have spoken with *************** regarding the previously mailed checks, and she confirmed they were received 4/29/24. This matter is resolved.Initial Complaint
03/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Anchor General Insurance Company is the insurer of an at-fault driver who caused property damage to my personal vehicle. I have left voice mail messages for the claims examiner 4 separate times over the course of 4 days (March 18, 19, 20, and 21). I haven't received a call back in over 7 business days. I received a letter from Anchor General dated March 18, 2024 stating "Due to the current lack of activity in regards to your claim, we have proceeded in closing your claim for damages to your vehicle". It appears to me they either intend to avoid fulfilling their legal obligation to insure or they do not possess the capacity to conduct their business.Business response
03/28/2024
We have attempted to reach you by phone to address your concerns. A quick estimate link was sent to you today and as soon as we have an approved estimate we will be in contact.Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was involved in an accident 02/14/2024, provided all information, sent multiple emails, call everyday and get no answer, I've left various voicemails and have not received a call back. since the day of the accident I have been unsuccessful in reaching ***** ***** or ***** regarding my claim. They have an email system in place where you can only email the general "claims" email that no one ever response to. I simply want to know what the status of this claim is and when if ever are they going to have someone come look at the damage caused by their insured motorist.Business response
03/20/2024
Liability was determined as comparable negligence and have accepted 70% liability for the damages to your vehicle. We are pending review of the photos from our property damage specialists for settlement of your property damage.Initial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Anchor General Insurance Company is the insurer of an at-fault driver who caused property damage to my personal vehicle. They have not contacted me back in 61 days. Upon reaching out to them for the 4th time through email (I believe seventh time total), I received a message that their mailbox was full.It appears to me they either intend to avoid fulfilling their legal obligation to insure or they do not possess the capacity to conduct their business.I have reported them to the ***** Department of Insurance as of today.Business response
03/18/2024
We have been in contact with *************************** regarding his concerns and a resolution is currently in progress.Customer response
03/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for everything you have done. After 61 days and seven failed attempts to make contact with the business, I received a phone call from them within hours of submitting the complaint to BBB. Thank you.
Regards,
***************************
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Customer Complaints Summary
176 total complaints in the last 3 years.
81 complaints closed in the last 12 months.