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          Business Profile

          Beauty Supplies

          Sisterlocks

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Beauty Supplies.

          Complaints

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          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            09/10/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Placed order on 8/26/22 for the Welcome Package which include: notepad, mug, pin, canvas bag, and certificate (which was the most important thing) for $29.99. Order # *****, Customer ID# ***** On/or about 9/6 I received a small box, but I never received my certificate. I emailed every possible number I could find on the website. On 9/10 received this email":"**************************************** Your message is being routed to the right staff member. You will be contacted shortly"To date I have not received any further correspondence.

            Business response

            09/21/2022

            ************** placed an order and paid $29.99 for a Sisterlocks Welcome Kit on Friday, 8/26/22.  ****************** order was shipped from the Sisterlocks' warehouse on Monday 8/29/22 and delivered to her address

            on Wednesday, 8/31/22.

            ************** also requested a Sisterlocks Birthday certificate.  The certificate is FREE and memorializes when customers' locks are installed.  Sisterlocks receives a large quantity of these requests for certificates and they are processed in the order received.  Since the certificates have to be customized for each customer they are shipped separately from any products ordered.  A Representative from Sisterlocks has spoken with ***************  Her certificate has been completed and she will be receiving it soon.

             

            Best regards,

            Sisterlocks Operations

             

             

             

            Customer response

            09/27/2022

            I originally ordered certificate over 1 month ago and NEVER RECEIVED which initiated this complaint.  Then approx wks ago received 2 wks ago received call and supposedly my certificate is takes a long time, but they submitted another request and now they are saying I should receive it soon.  If that is the case where is the one from 1.5 months ago?  So until I receive a certificate in hand I do not honor this resolution.

          • Initial Complaint

            02/20/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I took the Sisterlocks class in ******** on August *****nd. I completed the online modules and the in person session of my class but the Sisterlocks business has not followed through with their promise to include me in their trainee registrar. I have tried multiple times to contact them through email and phone and I only receive an automated response back. I am deeply concerned with this level of service as I have been attempting to contact them for 5 months.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          B-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 24

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2043 EL Cajon Blvd.

          San Diego, CA 92104

          Visit Website
          (619) 291-5116

          Customer Complaints Summary

          2 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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