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Business Profile

CBD Products

Apetropics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CBD Products.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received product in January 2024 and started getting billed monthly . I contacted the company to cancel but I still get charged monthly and receive product monthly. I want this to stop. All product received has not been opened and I want company to stop invoicing me. I request to return product for full refund.

    Business Response

    Date: 09/20/2024

    Dear customer and ********************,


    I do apologize about this issue. I was able to locate your order with us and cancelled and issued the refund for $49.95 from September 4th 2024. We do require to return all unopened products you have in order to receive a full 100% refund for the remainder of the charges. In good faith totaling $400, we will refund those today however we do expect to return the unopened items you have received to our returns address: ****************************************

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not used my apetropics products everyday since I have been sick. I opened a bottle today and realized that mold was in the bottom of it. I have unopened bottles that mold is in also. The bottle I have been using has mold in it. It is horrible and disgusting. I have sent the company a email with pictures included. I want others to be aware that this can and will happen to them.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 bottle to try and they keep charging me every month. There is no way to cancel the product so every month it's 50 dollars that I can ill afford. Sincerely ***************************

    Business Response

    Date: 05/20/2024

    Hello ******,

     

    I do apologize about the issue. I was able to find and locate your order with us. We have cancelled any future subscriptions including provided a full 100% refund on the charge you requested for $49.95.

    Please allow 7-10 business days for the refund to reflect. 

  • Initial Complaint

    Date:04/02/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product August, 2023. After using the product for 2-3 weeks, decided product did not work as advertised and attempted to utilize their money back guarantee. Call customer service, canceled potential future shipments, advise unsatisfied w product and requested money back per companys guarantee. After several phone calls and emails, subscription was finally cancelled in March 2024. ( I only received 1 shipment, yet was charged $49.84 every month for 7 months. $348.88 total. I was refunded $49.84, and am still waiting for explanation from company. **************** advises a supervisor has to call me back or email w decision, but *** never received a call and no response via email.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Decided product was scam. Did nothing for me! I have cancelled subscription and asked several times for refund

    Business Response

    Date: 01/23/2024

    Dear customer and ********************,

     

    After reviewing the account and profile. We are able to confirm we did reply back to your email's. We do apologize if they were not received. Typically we hear some of our email's go to the Spam/Junk/Promotional folder's..

    With that being said, I can confirm your account has been cancelled already as of earlier this month including we issued a full 100% refund.
    If you have any questions or issues. Please let me know.

    Thank you

  • Initial Complaint

    Date:01/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I have been enrolled in a monthly subscription service with Apetropics. I paid $49.95 on Dec 29 and have not received shipment. I called customer service at ************ on jan 5 and was told shipment was enroute. I was not provided with a confirmation number and have not received the customary shipment email from this company. I also emailed them at ******************************* requesting status on shipment and/or refund request. I called the above reference number today and several times there was one ringtone and disconnect. Website: ***************************************************************************************************** I am requesting $50 to recover my payment and shipping for December 29 order.

  • Initial Complaint

    Date:12/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/5/23 I ordered several products from Apetropics in the amount of $494.?? due to the ads I saw and needed relieve of pain and since there were so many ads popping up about this company I believed it would be a good buy. On 11/7/23 called to return products was encouraged to wait longer for product to get full results. On 12/18/23 I returned products **** tracking and pictures of products returned. Tge 120 day product empty bottle refund is still pending. Thus far I've only been refunded $90. I have called 5 times to follow up and was told multiple times it would be refunded. THERE FULL REFUND 120 DAY MONEY BACK GUARANTEE IS A LIE. I have emailed the company with no return apology or full refund as stated. I have all documented paperwork and still awaiting refund. BUYER BEWARE COMPANY products are watered down lies

    Business Response

    Date: 12/29/2023

    Dear customer and ********************,

     

    After reviewing the information I can see that the customer was informed that the refund will be processed once the product was received and checked in by our fulfillment warehouse.
    I can re assure that ALL refunds were issued on 12/26 and can take anywhere between **** business days to reflect on the statement.

    NO future charges or any products will be sent. If you have any problems with the refunds please let us know.

    Thank you
    ***

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for $99.90 Adaptogenic mushrooms (gummies to help with energy) on May 10, 2023 which I received. Today I received a third package. I discovered that there have been two additional charges for the same amount (and I did receive additional bottles.) When I called to ask why because I did not agree to a subscription for this product and that I want to return/refund, they said they would only give me an 85% refund and that my account will be deleted. I have received the email from them stating my account has been deleted. But not the refund.

    Business Response

    Date: 08/25/2023

    Dear customer and ********************,

     

    After researching the account I was able to locate and verify that we have since cancelled your account and issued the two full 100% refunds of $99.90.

    I can see when you had originally called in on the 23rd we have issued those two refunds to you. Please be reminded that the refunds can take UP to **** working business days

    to reflect back onto your account. We also ask if you can kindly return any unopened product from your most recent orders.

    Thank you

    Customer Answer

    Date: 08/25/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they provide return shipment labels to return the product. Since I did not order the product, I will not pay to have it returned. They must supply a return label for this.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************

     

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offered their product for $39 didnt do a final review and approval before billing then proceeded to charge my card $148!!!!Their phone number just clicks off its a fraudulent company.

    Business Response

    Date: 08/07/2023

    Dear customer and ********************,

    I do apologize about the concern. After reviewing the account I can confirm we have cancelled the subscription and issued a full 100% refund for $148.84.
    No future orders will post or be sent to you. 

    We double checked the number on file: ********** and did not see any attempts for a call in. We are actively daily testing our lines to make sure customers can continue to get through.

    Thank you

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 13, 2022, I received an order of two bottles of Apetropics One Chews via ***** I did not order this product. I did order a similar product via an online purchase approximately two months ago. I could not use the product as it was not compatible with other prescription medication I take. I attempted to contact the company at the phone number listed for customer service. I was on hold for approximately 15 minutes before I hung up. The reason I did not remain on the line longer is because every 30 seconds an announcement was made stating my phone number and asking if I wanted to be called back or press star to stay on the line for an agent. Eventually I got frustrated and hung up. The original order which was for $99.99 came with a guarantee that I could return even empty bottles for a full refund. I had two full and one almost full bottles to return but could never get a red number to return the product. Then I received this order and my card was charged for $99.99 again without my authorization. I never authorized the purchase and it was never disclosed as an ongoing order. I do not have any supporting document to upload however this second shipment had a packing list that listed ORDER NO. FA6DDB8859, REF NO. ******* AND DATE 12/05/2022. The description was: Apetropics One Chews - Strawberry Banana. SKU -01 I want a full refund of $99.99 for each order. Thank you for your assistance.

    Business Response

    Date: 12/27/2022

    Dear customer and ********************,

     

    I can confirm that this refund has been issued for you. Please allow **** business days for the refund to reflect. The subscription has also been cancelled.

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