ComplaintsforGetitfree.us
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
GetItFree.us is owned by ****** who has sent me 17 unsolicited text messages in the last 12 months as "Finderish" which they also own, without my approval.I have tried to settle this matter with them and they deny, deny, deny..yet I have video proof.This company is breaking TCPA laws and must be help accountable.Initial Complaint
01/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been contacted via email for get it free.Done several suryes for them.And only get directed to more and more.Promising giftcards for kroger,Amazon etc.Never ever in the last few years of following them have I even received anything.Seems like a scam to me.Business response
01/09/2023
Hi ******,
We're sorry to hear that you've had a hard time using our site! A really simply solution would be to email us at [email protected] and we can discuss and investigate what might be going wrong. I can assure you that if you properly redeemed our samples they will be delivered within 4-6 weeks right to your door.
I hope that helps,
******
Customer response
01/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
01/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are blowing up my phone and I don't know how to unsubscribe from their listBusiness response
01/09/2023
Hi ****,
We're sorry to see you go but please simply reply STOP to any sms message you've received from us and you will be removed from the list.
Best,
******
Initial Complaint
12/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I made 3 purchases at get it free 12/26/2022. 1st one was for a smart watch I have a confirmation email with number.. ( Dear *************************,Woohoo, your order is on the way! We are pleased to inform you that your item has shipped. Please see the details of the shipment below. Please allow 3-5 business days for delivery.If you have any questions or concerns please call us 7 days a week from 9 a.m to 9 p.m PST **************) I thought it was all good and ordered two other item the second was a small camera heres the conformation info urder contration #2//0004 Inbox ******************** Dec 26 to me v Order Confirmation Order Number: ******* Ordered On: 12/26/2022 01:09pm Bill to ************************* ******************************************************************************************************** Ship to ************************* ******************************************************************************************************** Items in Your Order ActionCam A with warranty GN1 **** Order Total: $11.99 and the third was a vacuum cleaner heres that info Order Confirmation Order Number: ********* Ordered On: 12/26/2022 01:11 pm **** to ************************* ******************************************************************************************************** Ship to ************************* ******************************************************************************************************** Your Order Information Dear ******,On behalf of the team here at GadgetFuse, we want to thank you for ordering GadgetFuse Robot Vacuum.Your product will be shipped in 3-5 business davs. For immediate assistance with vour order, please contact us at ************** and a live agent will be happy to assist you.Please note, charges on your credit card statement will appear as: homemightyelectronicva Order Total: $9.95 . I did make these three purchases well the next day I was checking my account and Advanceattractivepleas $66.97 Today at 9:05 AM Dailynewglow @ Not Enough Cash $138.13 Idk what to do I cant afford this c***Business response
01/03/2023
Hi ******,
I am sorry to hear about these issues that you are experiencing, however, the issues are not with us. We do not have any purchase points on any of our sites. If you were on our deals page (**********************************************) and you wanted to make a purchase you would have left our site and been directed to Amazon.com.
Other than the specific deals that we highlight, we are a freebies site. We don't charge users for anything, including shipping for those free items. We don't have any technology to collect credit card information so you did not make those purchases with us. Unfortunately, that also means that we can't refund you those funds.
If you email us at [email protected] we may be able to help identify the correct company for you to reach out to.
Best,
******
Initial Complaint
10/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Was contacted by email that I was the winner of a big screen TV through ****** and just had to pay the fed ex fee of $1.95.They took $99.95 out of my account instead.They also took the $1.95!Never got the tv of course.The website had the lock and looked legit.Now I can't even successfully unsubscribe from their constant emails.When you try to do that it says in 10 days you will no longer be contacted.That is not true either.Business response
10/12/2022
Hi ******,
I am sorry to hear that you haven't had a positive experience with our site. We do not have any purchase points on any of our sites. We do not even have any technology in place to collect credit card information. So we surely didn't charge you, unfortunately. Would you mind attaching a screenshot of the email? It sounds like someone could be using our brand maliciously.
Furthermore, I can surely help you unsubscribe. Which programs would you like to be remove from? If you would like to be removed from email simply click Unsubscribe in the footer of any email we've sent you. If you don't see that option, which will direct you to your preferences page, the email did not come from us. If you would like to be removed from SMS messaging, please reply Stop and you will be removed immediately!
Best,
******
Initial Complaint
08/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Getitfree.com sold my information to scammers and has not delivered any of the free samples it is advertising. This is a completely fraudulent company and they are selling information to others to use for illegal activities.Business response
08/30/2022
Hello ******,
I am sorry to hear that you did not have a positive experience with our site, that certainly isn't our goal. I can assure you that if you properly registered your samples will be delivered!
That said, I can help determine where things went wrong or check on the progress of your samples if you reach out to [email protected] and say ****** sent you!
Thanks!
Customer response
08/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
08/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This fraudulent excuse for a company, they paid ZeetoGroup ***** Media to advertise via targeted ******* ads to get peoples information. Promising name brand products for free, and showing videos of free products being distributed. The website keeps assuring you every step of the way that your close one more question one more. They sell all your information email address, address, phone number, name etc all of it. I want to know who is responsible because ** going to take action against this. I will subpoena ZeetoGroup in a court.Business response
08/22/2022
Hello ******,
Were you trying to claim a DeWalt sample? I can certainly help you with that.
You're right, we do ask users some questions so that we know where to ship your sample and can learn a bit more about you! Once you complete the survey you can choose which free sample you want, if you decide DeWalt, for example, isn't for you anymore.
If you email us at [email protected] and confirm your shipping address I can look into your order. Just say ****** sent you and I can take care of it!
Thanks!
Initial Complaint
07/06/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Get it free is advertising free products from Morphe. I stupidly gave my personal information and of course I received nothing except that they used my personal information to sell to other scammers. I immediately started receiving unwanted sales calls and emails. I don't know how this could possibly be legal. Please help.Business response
07/08/2022
Hello ********,
I am very sorry to hear that your experience with our site didn't meet your expectations. I can assure you that if you did properly redeem your sample it will arrive at your door within eight weeks. Did you receive a confirmation email?
I'd like to look into your case more. Please email us at [email protected] and we can further assist and ensure you get the sample you expected!
Thanks!
Initial Complaint
06/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Getitfree.us is steadily scamming people and nothing has apparently been done. They got my info like many others here I see and sold it to make themselves a profit after having us do surveys and fill out our personal info. I will be seeking criminal charges ASAP!!!!! THAT IS A SCAM! IDC what the ** support says about never their intention and this and that, BUL*SH*T! They have intentionally done this. I have received an email a week ago saying they would get me my gift card by Friday. Its now Monday and even had another response to one of the multiple attempts I made at collecting rewards before I knew it was a scam. It seems they got an excuse for everything. Like I said if BBB isn't gonna do what their supposed to which doesn't surprise me! I'm going to my lawyer to file criminal charges and lawsuit for selling my info. I feel like I have been robbed of my personal info and gonna shoot for the severest penalty possible!!Business response
06/20/2022
Hi *****,
Like we are discussing via email I 100% apologize that your ********* gift card wasn't digitally sent last week. I was wrong, we only have physical ********* gift cards so it will take us a little longer to get it to you. I am happy to send you a different digital gift card so that it is delivered immediately as well.
Customer response
06/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I did the survey from getitfree 12 times for free tools. They never sent anything. I want the cobalt tools that I filled out the surveys for. It's a scam to get your email address. I want my toolsBusiness response
04/15/2022
Hello *******,
I am very sorry to hear that you did not have a positive experience with our site. That certainly isn't our goal so I understand your frustration!
I can assure you that if you claimed your sample properly it would have been sent out. However, this is absolutely something we can assist with. If you'd please email us at [email protected] and confirm your address we can add your Cobalt sample to the queue.
Thank you,
******
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Customer Complaints Summary
42 total complaints in the last 3 years.
5 complaints closed in the last 12 months.