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Business Profile

Digital Marketing

Limelight Media LLC
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/12/2024 I paid $5,000 to an invoice in return for "High Ticket Sales" training. I was rushed for making the payment same day and was provided minimum information on the actual duties of the job. Upon making the payment I looked them up online by their LLC and realized it is another one of those get rich quick pyramid schemes. I immidiately called to cancel and get a refund twithin 24 hours of the transaction and was told to contact the resolutions department. There was no response until 4 days later saying I dont qualify for a refund. Note that I never started or recieved any onboarding or training. I only went to the office and paid, then requested a refund.

    Business Response

    Date: 05/15/2024

    Hello ********,

    Thank you for reaching out to us regarding the correspondence from ******************* and the assigned complaint ID#: ********. We appreciate the opportunity to address this matter and provide our response.

    Firstly, we apologize for any delay in our response to the Better Business Bureau and *********************** concerns. We understand the importance of timely communication and resolution.

    We have already resolved the matter directly with *******************.

    We understand the importance of maintaining positive relationships with our customers and strive to uphold the highest standards of customer satisfaction. We apologize for any inconvenience caused to ************** and appreciate your assistance in facilitating the resolution process.

    If you require any further information or assistance, please do not hesitate to contact us directly at **************

    Thank you and have a great day!

    Best Regards,

    **********
    Deputy Director of Services

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These guys charged me $7500 for there closer academy, and the way you qualify is that you have to have income coming in. They qualified me even though I dont have income coming in, and on top of that, I wont be able to pay off the debt they put me in. I am not trying to discredit there work at all, I am just addressing what had happened, and I need a refund. I need to take care of my family. Please, and thank you.

    Business Response

    Date: 05/15/2024

    Hello ********,

    I apologize for the delay in responding to BBB regarding the complaint filed by *************************. Please accept my sincere apologies.
    Regarding ****************** concerns, I would like to direct your attention to the agreement he signed, indicating that all sales are final. For your reference, please find the link below:

     ************************************************************************************

    We understand ****************** situation and empathize with his need to take care of his family. However, as per our policy and the signed agreement, refunds are not applicable in this case.

    Should you require any further information or clarification, please don't hesitate to contact me.

    Thank you for your understanding and cooperation.

    Best Regards,

    **********
    Deputy Director of Services

  • Initial Complaint

    Date:01/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok, so on 12/04/21 I flew out from ***** to ********* to attend a conference headed by ********************* and his team. I was pressured and pushed and I felt very forced by ************************* associate *********************** to spend $5000 on a non-existent product called the apprenticeship agreement and I idiotically paid the full amount. And I received absolutely nothing in return! I mean nothing.

    Business Response

    Date: 05/16/2024

    Hello ********,

    Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by *********************************.

    We would like to clarify that ****************** has indeed completed our training program and has received certification from our institution. We have provided the requested service as per our agreement. We have attached screenshots as proof of ******************' completion and certification for your reference.

    We value the relationship we have with our customers and strive to ensure their satisfaction with our services. If ****************** has any further concerns or inquiries, we are more than willing to address them directly.

    Please do not hesitate to reach out if you require any additional information or clarification regarding this matter.

    Thank you and have a great day!

    Best Regards,

    **********
    Deputy Director of Services

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* lied to me and got me to pay ******* in book republishing and book insurance that I never received and lied to me about my production. I have been trying to reach someone to get my money back but no replies and I just want my refund. Im disabled and on a set income and they took money I needed.

    Business Response

    Date: 10/11/2023

    Good Day!

    We dont offer book publishing services and no ************************* works as an employee of the company.


  • Initial Complaint

    Date:10/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company ***** Services not rendered trying to charge full amount.

    Business Response

    Date: 10/11/2023

    Good Day!
    We sincerely apologize that your experience with our company has not met your expectations. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
    To help us route your complaint to the appropriate department who can address your concerns, wed be grateful if you can provide us with additional details regarding your experience by filling out this form: *********************************************************
    Thank you and we hope to hear back from you!

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 4 2023 I was talk into buying book insurance. This will guarantee a book deal with a major company. Then they told me to buy another ******** more book insurance. They have not completed the book that was to be completed six months ago. Now I can't even get them to talk to me. I called a half dozen times. No callback. I can't even get any feed back.

    Business Response

    Date: 09/19/2023

    Good Day!

    The program we offer is not a book insurance.

    Can youplease let us know more about this?

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are scammers. I had talked to a rep and I paid $500 just to see a sneak peak of whatever they were selling. I asked for a refund an hour after the purchase. I called and emailed and it took them so long to finally get a response. They are refusing to give me a refund when I qualify for a refund.

    Business Response

    Date: 09/04/2023


    Good Day!

    We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.

    In order for us to assist you, please fill out this form to start the refund process: *************************************************************

    Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?

    Customer Answer

    Date: 09/04/2023

    I have done what they wanted me to do and they still declined my refund when I had qualified for a refund. ******* did not help me at all and all they asked for me to do is to fill out one of their forms again. I filled out 2 and after that they just declined my refund and says I am not eligible when I really was. It took them literally 2 days just to get their help but they never solved and gave me the refund I wanted. 

    Business Response

    Date: 10/11/2023

    Apologies Yahir!

    We will coordinate this with the respective department and help you out.

     

    Customer Answer

    Date: 10/22/2023

    I done everything they asked and still nothing 

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just want to request a cancellation of High Ticket Mentorship Live, I had also put down $153 last week into the program and would like to see if I can receive a refund cause I think I heard it was 30 day money back guaranteed. but If not it's fine I just want to cancel so there's no reoccurring charges on my card.

    Business Response

    Date: 09/04/2023

    Good Day!

    We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.

    In order for us to assist you, please fill out this form to start the refund process: *************************************************************

    Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/22 I signed up with the company because I met a guy saying he makes 10k a month closing deals. By the end of 11/22 I finished the academy and was ready for placement, when I told the placement manager I could only do part time until I see I can make real money with this (because I have a family) he treated me like trash and a waste of time. I called the guy who introduced me to the program and found out he was still in placement as well, so he lied to me about making 10k a month. I tried to get out of the program, I didn't want a refund I told them they could keep the money just don't charge me anymore. They said they held up their end of the contract but how? I never got the tshirt they said I'd get, I didn't get placed, and I never had a mentor like they promised. I tried to get out of the program for 2 months and gave up. Finally, a month or two ago I decided I should give it another try, if they are charging me I might as well try to get some of the money back right? Nope. ****, the guy who onboarded me, turned off his cell phone. **, one of the trainers I liked, left the company altogether. I tried to get on the ** group, guess what, they kicked me out. I tried to text the number they were texting me from for placement, no answer. This company literally took my money and disappeared on me. I didn't want a refund before but now I think I do. This is insane, to know a company like this can profit off people's dreams of bettering themselves. I can't believe they get away with it.

    Business Response

    Date: 07/19/2023

    Good Day!
    We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
    In order for us to assist you, please fill out this form to start the refund process: *************************************************************
    Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?

    Customer Answer

    Date: 07/19/2023

    I already went to this link and they contacted me saying they fulfilled their end of the contract even though they did not. I never got the t-shirt and never got placed, I never had a mentor and I was lied to more than once. I didnt even want a refund I just wanted them to stop charging me and let me out of the program. They kicked me out of the ************** for no reason which is fine because I dont use social media but that was part of the contract too, so they kicked me out AND continued to charge me. This is not an acceptable resolution. 

    Business Response

    Date: 08/02/2023

    I understand the frustration. Please send an email to *********************************** so we can be of assistance to you.

  • Initial Complaint

    Date:06/08/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear ****, I thought I was working with a reputable company to republish my book,Come Meet ******"Happy " ********, Happy's Surprise Vol.#. But that was not the case. I sentJack AndersonBook and Film AgentContact #: ************ Ext.6007Email:********************************************************************* Website:********************************************************************* payments of three totaling $1350.00. I refused to pay the third payment until I saw the finished book with the new artwork. I have emailed them repeatedlyand have received no replies from **** or his associateSam,just failed mail delivery attempts. I want my money back from this person. He misrepresented himself and what he would do for my book. I'm deeply disappointed. Thank you for all your help! Sincerely, *****************************

    Business Response

    Date: 07/19/2023

    Good Day!
    We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
    In order for us to assist you, please fill out this form to start the refund process: *************************************************************
    Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?

Limelight Media LLC is BBB Accredited.

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