Reviews

Review Details

• Review fromRandall B

  Date: 02/18/2024

  5 stars
  I had a great experience with my solar advisor. ****** did a great job explaining all my options and made sure all my questions were answered. I was able to replace my roof also all without spending a dollar out of my pocket. The whole process was very easy and everything went smoothly. I am now saving over half of what I use to pay for power. I highly recommend ****** and the team at Pacific United Power.

• Review fromChristopher C

  Date: 08/03/2023

  1 star
  So I have had multiple traumatic brain injuries the last one being worse than the first that resulted in a settlement, giving me the opportunity to put a down payment on a home for me and my wife. We have owned it for almost 2 years and was thinking about solar energy ever since we bought it. We didn't look too much into it but knew it was something we wanted to do down the road. One day a lady came to my door presenting Pacific United power to fulfill those wishes. I was then connected with a salesman named ******, who said he also owns the company. He seemed like a real stand-up trustworthy guy, he went over the details with me alone and his pitch was no more electric bills. Not knowing much about how solar works I was skeptical but his promise of no more TECO bill and a fixed payment of $186 a month for 25 years of warranty seemed like a steal. I asked how come more people aren't taking advantage of this he simply said credit. We got word that this could be a scam and before installation and tree trimming my wife and I were already on the fence to go forward with this so we ended up calling ****** to put a **** to the process. He then sat me and my wife down and explained how the tax credit works and reiterated that we would only have to pay $186 a month. He reassured us that we would no longer have a TECO bill. System didn't start until the middle of the month and we received a TECO Bill the following month. I texted ****** assuming that this was the period in between bill. He confirms it then the next month we receive another TECO bill. I text him with questions no response I call no answer. I suppose I should have done my own research but asking the dude who essentially runs the company, it was a for sure thing. I cannot cancel and I cannot sustain the bills. I feel he took advantage of our ignorance and now we can't sustain payment along with the fear that they will put a lien on our home. STAY AWAY. they will lie to your face. They will take advantage of you

• Review fromSarah M

  Date: 07/31/2023

  5 stars
  Great company, they follow-through and keep the customer updated throughout the entire process. A+

• Review fromJose C

  Date: 06/22/2023

  5 stars
  Pacific united power has done a phenomenal job on my solar install and quality of work. The step from A-to-Z was very fast and simple. The solar consultant that presented the solar system to me did a very good job at explaining how Solar works and how it would benefit me and my family, I am very happy with the work theyve done and I would recommend them to anyone.

• Review fromJeremy L

  Date: 06/21/2023

  5 stars
  I am absolutely thrilled to share my wonderful experience with Pacific United Power in *****, *******. As a customer, it is not often that I come across a company that not only exceeds my expectations but also goes above and beyond to ensure my satisfaction.From the moment I connected with Pacific United Power, I was greeted with a warm and welcoming attitude that made me feel valued as a customer. The staff, specifically ****** and *******, were incredibly attentive and eager to help me find the perfect solar solution for my home. Their extensive knowledge of the industry and products was truly remarkable, and they consistently took the time to explain the features and benefits of their offerings in a way that was easily understandable for me.Throughout the installation process, the technicians were punctual, professional, and highly skilled. The team took great care to ensure that everything was installed seamlessly, with minimal disruption to my normal routine. They even took the time to walk me through the system's functionality and maintenance, leaving me confident in my ability to get the most out of my new solar panels.Since the installation, I have seen a dramatic decrease in my energy bills, and I couldn't be happier with the results. Pacific United Power has clearly demonstrated their commitment to quality service, exceptional products, and genuine customer care. I highly recommend this company to anyone in the ***** area seeking a reliable and trusted energy partner.

• Review fromSolomia P

  Date: 06/21/2023

  5 stars
  My wife and I had our solar installation last week, it was truly the most remarkable buying experience Ive ever had! I was so hesitant because of all the solar horror stories. This company made it so smooth and easy and streamlined if I could give a 40 star recommendation I would. I have already recommended them to all of my family and friends. To ****** the owner I wanted to personally say thank you for taking the time to make sure my family and I were comfortable and walked us through each step of the process from A-to-Z. We signed the contract and less than two weeks later my beautiful system is on ******* .

• Review fromNicholas W.

  Date: 05/19/2023

  1 star

  Nicholas W.

  Date: 05/19/2023

  Once we signed the contract we had the kick off call with the roofing/solar company then never heard back. Calling/texting is left unanswered and voice mail is always full. Have called every number and exhausted every other way to get in touch with this company. I just want my roof/solar and it shouldnt be this difficult. If they didnt have a BBB page Id figured Id been scammed
  

  Pacific United Power

  Date: 06/21/2023

  It an unfortunate that you had that experience with that representative . 
  
  Stating that, our install partner and Pacific United Power stepped in to offer you additional services- including costly hurricane straps , wood fascia boards , and roof vents- at no additional cost.

  This matter has been resolved, and your project is meeting time expectations .

  Nicholas W.

  Date: 06/25/2023

  This is not factual. I have the price breakdowns for these items. We never asked for them to be free and were more than willing to pay for them. The issue here is no communication, we want to get the project moved forward, but was unable to get any response except here on BBB.The matter isnt resolved, and our project hasnt started at all so how could it possibly meet time expectations?

• Review fromSahil (Al-Adel) S

  Date: 02/07/2023

  5 stars
  This company based in ********* is really a good option for you pick if youre planning to go solar. As a former salesman here I can say that they do take care of their customers pretty well and owner of the company ************************* is a very kind and honest soul whos driven with high ethical and moral values. Wish them all the very best in their future endeavors. Hope to see them making a positive impact in their future works.

• Review fromAllen P

  Date: 06/11/2022

  5 stars
  PUP is a great company. I worked for them for 3 months and even after I left they paid me on all of my jobs. (I have heard some not so great stories from some other solar companies) All my customers were very happy and I saved them all a lot of money on their monthly bills. ************************* was my boss and he is a great guy! -*******************