ComplaintsforCeva Logistics US Inc
Freight Forwarding
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning consumers alleging in their complaints to BBB that the business is not delivering items within the specified time frame or are delivering items late. Consumers also allege that deliveries are being marked as “delivered” but the items have not been received by the customer. Lastly, consumers allege that the business is not providing adequate customer service, as customers are unable to contact the business via telephone. On 03/14/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 04/10/2023, BBB has had no response.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a couch on Amazon on July 31, 2024. Ceva called me to schedule delivery August 14, 2024. I sat at home the entire day and no one showed up. Called the number that was used for scheduling and was told I had canceled my appointment. After being told no, I did NOT cancel my appointment and I was still waiting, I was told to call the local location that supposidly had my couch. After calling that number I sat on hold for 32 minutes and didn't even talk to anyone. Called the main number back and was put on hold while the woman partnered with her manager to figure out what was going on. Come to find out it wasn't even at the local office and it was still in ****** (I live in ******).**** REACHED OUT to me. And couldn't deliver on the day they scheduled me for delivery. I have no idea when my couch is getting delivered now and was told it could take 1 day to 2 weeks for it to come from ****** to ******. Worst company to ever work with.Initial Complaint
08/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On July 16, 2024 I ordered a wilderness tsunami 14.5 kayak through ******. The kayak arrived August 7. On inspection later I found numerous gouges, scratches, a dent and deep crease and the unsecured rudder assembly was damaged and unusable from banging around loose in one hatch compartment. Packing was a plastic bag and thin corregated paper. for the 3000 mile trip to my home. I contacted amazon for a full refund and return after amazon offered a partial refund but I found used kayaks in this condition for much less. I repeatedly attempted a call to wilderness but they never answered and a chat proved they really didn't care. I payed ******* for a new kayak and got used that I could buy local for 800. ****************** has probably the worst packing for shipping that I've ever seen.Initial Complaint
07/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have scheduled deliveries with them twice and once after they called me was to reschedule because a driver didn't show and after rescheduling to the next day, no call no show.Initial Complaint
06/18/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order from Amazon. They chose to use CEVA for the delivery of my order. The order was to be delivered on Friday June 14, 2024. I never received an update on delivery until noticing a voice mail that they had attempted to deliver my package. I don't remember anything requiring a person to be home during drop off. I called the phone number and talked with the driver. He stated he was on the other side of town and would be back in my area in the afternoon. Well after waiting all afternoon my order never arrived. I left two text messages on Monday June 17, 2024 asked about the delivery status of my package and never received any text, e-mail or phone messages. back. On Tuesday June 18, 2024 I contacted CEVA by phone and after a 25 minute hold I found out I needed to reschedule my delivery. It would have been nice for them to note on their tracking site that I needed to reschedule the delivery. I found the whole ordeal to be very unprofessional and why they have an F rating. Amazon needs to avoid companies like CEVA.Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company exists in 2024 with the following issues:inability to accurately track packages and provide customer information I have a package that is several days over the estimated delivery date with no eta given. This package is now showing that it's heading back to the shippers original location. I have not been contacted despite being promised contact within 24 hours of inquiry. No idea if their site is accurate, based on how bad everything else is. The website provides a delivery scheduling number to call that is disconnected. *************) See attachment.**** charged the vendor for 5 day economy shipping; we are beyond that with no ETA in site,I've been on hold with CEVA for 30 minutes; there's no estimated wait time.Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a swimming pool from Amazon and this company has lost it the pro number they gave me is incorrect and the other company says they cant find it with out the correct number I have been on the phone with them for the past three weeks Amazon said they will refund my money but I want to know where my pool went to companies need to be sure of names dates and numbers because theft is a huge problem in ***************** and it needs to be stopped.Initial Complaint
02/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
CEVA LOGISTICS was supposed to deliver my order today, February 22nd, 2024 between the hours of 1 pm and 5pm. However, **** decided to show up at my house FOUR HOURS BEFORE THE DELIVERY WINDOW ( 9 am) while I was at my husband's appointment for chemotherapy! As such, I called CEVA at ************, and was told that an email would be sent to management at the local office to have the order delivered between the scheduled timeframe. However, I was also advised to call the local office myself to try and resolve the problem. I called the local office at ************, and was told that it was the driver's fault. I inquired what was being done to resolve the issue, and the rep stated they use independent contractors and therefore they can't control what they do. I advised her that I needed to have the item delivered as scheduled, but she stated it wasn't going to happen. I told her that I would accept the delivery tomorrow (February 23rd) between 1 and 5 just as it was scheduled before because I wouldn't be available until 1 pm. She confirmed the appointment between 1 pm and 5 pm, but she scheduled it for 8 AM TO PM! Accordingly, I attempted to reach CEVA again to fix the problem, but I waited for almost an hour before I was hung up on. Absolutely the worst delivery company ever! Why is this company still in business!? DELIVER MY ITEMS AS SCHEDULED! YOU SHOULD BE ASHAMED OF YOURSELF!!P.S. CEVA showed up at my house on 2/16/23 with one of the items from my order even though I didn't schedule an appointment for 2/16, only 2/22. I'm attaching screenshots of the calls as well as the delivery appointment timeframe.Initial Complaint
12/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
12/7/2023: Ordered and paid for a 75 inch TV from BJ's to be delivered.CEVA was assigned by **'s to deliver.They missed 2 appointments to deliver.No notification to my email or cell phone It is now 12/19/23. I've paid over $1300 to BJ's but I still have no TV CEVA doesn't respond to emails or answer their phoneInitial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Place order for a TV through woot.com price at $1474.74. Shipment date was 12/06/2023. Ceva logistics called to schedule delivery on 12/11/2023. Deliver was schedule for 12/15/2023 between 1pm and 5pm. on the day of delivery the driver text me from ************ and said he would be delivering between 9:30 and 10am. After a few text messages I agree to accommodation his schedule. at 11:30 when he did not show up i call the local *********** and ***************************** advised me that he was not going to deliver that day and i would have to reschedule. I told her that unfortunately the next day I would be home to receive it is two weeks out and I would be happy to stick with the originally schedule delivery time. The item was never delivered and the driver then marked that I had refused to package. I now can not get an answer on the phone. I have emailed the company and they only provide the contact info for the local office.Initial Complaint
12/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Purchased a 2K TV from woot.com, and Amazon affiliate, and unfortunately they chose Ceva to ship the product to me. They have had it for almost a week now and the delivery scheduling link on the website does not work for my shipment. It states I should call them to schedule a delivery. Called them twice today, stayed on hold for an hour each time and not a single person picked up. Said that there was only "one person ahead of me.". Sent them an email 24 hours ago and still no response. I will be canceling my order with woot and encouraging them to discontinue service with this mismanaged company that is completely unresponsive with non-working scheduling links.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
36 total complaints in the last 3 years.
13 complaints closed in the last 12 months.