Reviews

This profile includes reviews for Mor Furniture For Less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mor Furniture For Less has 44 locations, listed below.

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  Mor Furniture For Less

  8996 Miramar Rd Ste 300 San Diego, CA 92126-4463

  
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  Mor Furniture For Less

  6965 Consolidated Way San Diego, CA 92121-2603

  
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  Mor Furniture For Less

  1608 Sweetwater Rd National City, CA 91950

  
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  Mor Furniture For Less

  880 Arnele Ave El Cajon, CA 92020

  
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  Mor Furniture For Less

  67555 E Palm Canyon Cathedral City, CA 92234

  

Review Details

• Review fromMichelle W

  Date: 04/01/2025

  1 star
  I purchased a cordoba ottoman to go with the cordoba sectional and other cordoba ottoman I already had purchased.The new ottoman was backordered which was fine. It then came ready for delivery two weeks early. I was ******** arrived with no legs/feet. The driver said he notified the warehouse and they would ***** them to me. Fine. Good customer service.I reached out to the toll free number the Monday after deliver as I had yet hesrd back. I reminded them about the legs and that it was for the cordoba ottoman not the ***** They confirmed.The legs/feet arrived several days later and to my dismay they were for the **** which are about 2 inches taller than the cordoba.I reached back out and at the point it felt as if i were the one in the wrong. They asked for photos of what I already had. Photos of what I recieved. I went so fast as to remind d them to look up the difference of their two different models and I sent a photo of ea h with specs from their very own website. I recieved a text finally saying they woukd send the new legs fed ex. That was a week ago. At this point I have heard nothing more and ***** has not recieved the package.I now have an ottoman that is worthless from a store that refuses to actually speak with you.I will never do business with them again and I realky just want the legs for the ottoman that I paid for.

• Review fromJeremiah A

  Date: 03/31/2025

  1 star
  Avoid their predatory financing with **************. The minimum payment they quote you is not accurate and will not pay off the interest free amount in time. They will not send you statements and you will get charged what would seem to be an illegal amount of interest. For an initial purchase of $1,600 I got charged $1,000 in interest. Avoid Mor Furniture and **************.

• Review fromCatina D

  Date: 03/04/2025

  3 stars
  I had a great experience with my sells ************** in the **************** store..He was extremely helpful and polite. He made me feel like a person and not just another commission check. He also gave me a great deal on quality furniture. He was nice and funny. Great job! However the only reason I gave the survey 3 stars is because of the horrible experience I had with the delivery department! They never should up for delivery time that I picked. They stated that they were having issues with the truck after making me wait until after office was closed.. They needed to reschedule me. They pushed my delivery out to the following week. They didnt accommodate me as a priority guest for sooner appt even though the issue was on their side.. I was extremely upset about the way I was treated by delivery!

• Review fromBradley C

  Date: 02/06/2025

  1 star
  ABSOLUTE HORRIBLE COMMUNICATION. I dont know how this company is still running with how bad they communicate or dont communicate. I was told I would get my couch the 21st of Jan. *** both an email and text message to confirm the date on the 16th of Jan. I confirmed it and they sent a confirmation message back. The 20th at 4pm they call me saying yay you can get your couch the 29th I told them I already confirmed the 21st and you were the one who called saying it would be delivered the 21st. Apparently she remembered calling but forgot she said a date. So she tells us to call customer service. They were no help, basically said it will come the 29th and youll have a confirmation by the 25th. Never got anything, I called the 27th and they said it was already confirmed for the 29th even though I never did and no one reached out. They also said the reason behind this delivery being late was because a plane crashed into one of the stores. Now yes I know that it is true and a tragedy but that happened Jan 3rd and it that was the case with my couch then it would have stopped all if not most deliveries and should have been notified. Not say nothing and schedule my delivery after that. Either way they said a manager would call me the 29th after it was delivered for compensation. I waited til the 3rd before I called them and they said the best they could do is give me $75 store credit. Ill never shop at mor again, why would I ever want store credit from such a horrible business? Bottom line is all of this could have been avoided if people just communicated. I understand things happen but you have to communicate with your customer. I do not recommend this company.

• Review fromAaron B

  Date: 01/18/2025

  1 star
  My wife and I were going to go yo Mor Furniture on 1/20/2025 to buy a sofa. I tried to call ahead to ask a question and couldn't talk to anyone at the store or the customer service as they were closed. I started a text and got someone to ask what we were looking for. I told them and they asked what our zip code was and I told them. Then all the sudden they stopped conversing via text with me. Based on the reviews and the fact that we can't talk to someone on a Saturday we will go to ******** and spend our $1200. They answer the phone.

• Review fromKera L

  Date: 11/27/2024

  1 star
  If I could leave zero stars, I would. Our furniture was set to be delivered on November 21st, confirmed day of and had our old furniture donated that day to make room for the delivery. At the end of the day, we were cancelled stating that the driver has hit his limitation on driving hours for the day We were rescheduled for the 26th between 4-7pm and learned last night that they were planning to come between 9am-1pm. We could not be home on such short notice so we tried with HQ to get them to stick with their evening delivery.After no success, we went to the store for a refund as we have our family visiting from *********** for their first time ever and need furniture for thanksgiving. When I expressed to **** that I was upset that they would be welcomed in, with no furniture to sit on, he said he knew how we felt because he is Mexican, that the all have slept on floors and they have it worse than I knowWhat an insulting way to handle a customer experience and take an absolute lack of accountability.

• Review fromDejan L

  Date: 11/27/2024

  1 star
  The worst furniture buying experience ever. It has been over a month and we are still waiting for our furniture. It started with unethical sales person who told us everything was in stock and we will get the furniture in a week. Then an entire month of dealing with the Mor delivery service and them rescheduling every time the deliver date came. Just to be rescheduled a week later each time. In reality, they do not have the furniture in stock and will not be available till March. We found this out the hard way...Be careful when dealing with this company. We talked to headquarter and the store manager, the ** was always "unavailable" and nobody in the company seems to care or able to help. Only thing we were able to do after a month is get our money back. They will sell you something especially right now for Black Friday and will give you the run around when they can deliver. Not a single person in the entire process was helpful nor understanding. It is sell now, deal with customer complaints later attitude across the entire company all the way up to their HQ. Very disappointing and frankly unethical sales practice they are intentionaly promoting. This is not just a metter of having bad customer service, but an unethical sales practice where Mor is misleading the consumer. Something that BBB should look into and especially the store in **********,**. I can provide additional details and have record of my interaction with Mor if required by BBB.

• Review fromSarah T

  Date: 11/23/2024

  1 star
  Was supposed to have furniture delivered today. The salesman gave me today's date as the delivery date. I received a text message two days ago to confirm delivery for today's date. I confirmed it and received a confirmation text confirming that I confirmed today's date. Today, nobody came. I called the store and multiple numbers, none of the numbers go through, they all say they're only open Monday-Friday (It's Saturday). I went into the customer portal, and now my order says it will be delivered in three days. The delivery was confirmed for today and at no point did I get notice that the delivery date would change. When I do speak to someone, I will be requesting a refund of the delivery fee, since it wasn't delivered on the confirmed delivery date. If they can't do that, I'm just going to cancel the whole order.

• Review fromShelly C

  Date: 11/07/2024

  1 star
  Worst customer service ever! I just purchased a recliner from them on Saturday and it was delivered today! Unfortunately the delivery driver damaged the pillow on the arm of the recliner! My husband was told to call the Mor number and they would take care of it! What a joke! I was told they could order the zipper from the manufacturer! I told them I wanted it replaced since their employee damaged it! I was then told it would be over a week to replace and that it couldnt have any stains or pet hair on it or they would not exchange it! I have pets and grand kids ! So trying to keep a chair pristine for a week is going to be hard. They totally made me feel like I was the problem! All I was asking for was the product I bought but without the damage! Needless to say I will never buy anything from Mor Furniture again! I would leave 0 stars but it wont let me!

• Review fromCharles P

  Date: 10/22/2024

  1 star
  Purchased ******* loveseat and extended warranty and was promised delivery date of 10/22/24, when I went on **** website it does not even show the purchase, tried calling customer service during hours posted and recording says closed