Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/2025, I placed order #******* with Live it Up for the Time to Live It Up value pack of Super Greens, Feel the Beet, and Golden Hour. I also ordered an additional Golden Hour supplement. I received everything but the Feel the Beet powder on 4/17/2025. That powder was supposed to be part of the value pack. .This company has no customer service number. You can only email when you have issues. I emailed them to tell them that the beat powder was missing from the packages I received. They issued four different tracking numbers for four products. However, they were shipped in two packages. The other two tracking numbers are not associated with any products. Customer support answered my email initially and told me that the tracking number showed that the products are still in transit. Ive repeatedly told them I received all of them except the Feel the Beet powder. I have repeatedly asked them to send it. Now, they arent responding to me at all. I sent them screenshots showing them the tracking information is incorrect. I dont know what else to do. I would love to ask for a refund. However, I have the other products in the value pack. I have started using them. All I want is the missing beet powder or a partial refund. I am incredibly frustrated because it is impossible to get in touch with customer service and get a response in a timely manner. I will never purchase anything from this company again.

• Initial Complaint

  Date:01/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started buying Enso Supergreens while they were still Enso Supergreens. (Now they're Live It Up Supergreens) I've purchased a total of three bags of Supergreens. I also purchased Enso Recharge, which they recently rebranded to Golden Hour. I thought it would be the same product, just a new name like they changed their business name. It was HORRIBLE. Since their website says, "30 Day Money Back Guarantee," I figured it wouldn't be an issue to get a refund/exchange. They wrote me back and said, "Sorry, refunds are only for FIRST TIME customers only. We hope you understand." NO, I don't understand. You changed you product and it's horrible. I was expecting it to taste like Enso Recharge. Instead, it not only has a new business name, but a different product name and taste. So technically, I am a new purchaser if you want to think about it like that. They are refusing to refund my money for their terrible product. I need help in this matter.

  Business Response

  Date: 02/02/2024

  Hi ******,

  I hope this letter finds you well. We have received your complaint submitted to the Better Business Bureau regarding your request for a refund. Before addressing this, I would like to extend our apologies for any inconvenience or frustration you may have experienced. Making sure our customers are happy is our number one priority, and we genuinely regret any troubles you may have had. Your feedback is incredibly valuable to us as it helps us improve our services, and we truly appreciate your input.
  
  Now, I'd like to address the specific points you raised in your complaint:
  
  We have rebranded from Enso to Live it Up, but I want to assure you that our products have stayed the same. I'm sorry to hear that Golden Hour didn't meet your expectations. Our products are crafted from natural ingredients, so there might be a slight variation in taste or texture. However, I want to reassure you that we're committed to maintaining the high quality of all our products.
  
  Yes, you are correct our 30-day money-back guarantee applies to all initial purchases. This was a terrible miscommunication on our part and we are here to resolve this for you. I can see that your request for a refund has been processed. This should land in your account in a few days.
  
  Please don't hesitate to contact us at ********************* if you have any further questions or concerns. Your feedback is invaluable in helping us improve our services, and we appreciate your patience as we work to address these issues.
  
  Once again, we apologize for any inconvenience you have experienced, and we are dedicated to reaching a resolution that you find satisfactory.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Live it Up Team

  Customer Answer

  Date: 02/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/31/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product with a 30-day money back guarantee. I requested a refund within 30 days and have not received it. On top of that before the 30-day window they charged and shipped a second product that I do not want.Second order: ORDER #****** received Jan 30 Original order: ORDER #****** received Jan 4 The subscription says "delivery every 30 days" I did not receive enough time in between orders to cancel the subscription.

  Business Response

  Date: 02/06/2024

  Hi ****,
  
  I hope this letter finds you well. We have received your complaint/inquiry submitted to the Better Business Bureau regarding your request for a refund. Before addressing this, I would like to extend our apologies for any inconvenience or frustration you may have experienced. Making sure our customers are happy is our number one priority, and we genuinely regret any troubles you may have had. Your feedback is incredibly valuable to us as it helps us improve our services, and we truly appreciate your input.
  
  Now, I'd like to address the specific points you raised in your complaint:
  
  1.) I purchased a product with a 30-day money-back guarantee. I requested a refund within 30 days and have not received it.
  - Yes, you are correct and we apologize for the misunderstanding. We will take immediate steps to rectify this with our Support Team to ensure such miscommunications are avoided in the future.
  
  2.) ...before the 30-day window, they charged and shipped a second product that I do not want.
  - Your order frequency is set for every ***************************************************************** this instance, your last order was processed on January 26, ****, which marks 30 days from your initial order processed on December 27, 2023. 
  
  We understand your frustration, and we take your feedback very seriously as such we have processed both refunds which should be credited to your account within the next few days.
  
  Once again, we apologize for any inconvenience you have experienced, and we are dedicated to reaching a resolution that you find satisfactory.
  
  Thank you for bringing this matter to our attention.
  
  Sincerely,
  Live it Up Team
  
  

  Customer Answer

  Date: 02/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried Enso Superfoods and didnt like it, but they continue to charge my account. When I went back into the account somehow it had been reactivated. I just want them to quit sending me the product and keep my account deactivated!!!!

  Business Response

  Date: 01/18/2024

  Hi ****,

  I hope this letter finds you well. We have received your request to cancel your subscription and your request for refund on the most recent order submitted to the Better Business Bureau. We take all customer feedback seriously, and I would like to address your concerns.

  First and foremost, I want to apologize for any inconvenience or frustration you have experienced. Customer satisfaction is of utmost importance to us, and we regret any inconvenience you may have encountered. Your feedback provides us with an opportunity to improve our services, and we appreciate your input.

  Now, I'd like to address the specific points you raised in your complaint:

  The cancellation of your subscription:
  While you successfully skipped your December order by going into your customer portal on November 16th, your subscription remained active, leading to another order being processed after 30 days. Recurring deliveries are discontinued unless they are skipped, rescheduled, or the subscription is canceled. Consequently, another shipment was dispatched for January.
  We want to emphasize that it is never our aim to send orders to individuals who do not wish to receive them. As our products are daily supplements, our priority is to promptly ship orders to ensure our customers do not miss their daily servings. We genuinely regret any dissatisfaction you may have experienced.I can confirm that your subscription was officially canceled on January 11th and you will no longer receive any orders from us moving forward.

  Refund for your most current order:
  We've attempted to reach out twice via your email: *********************** on January 10 and 11 to resolve but unfortunately we didn't receive a response.
  Your refund has been processed and you should see this in your account in a few days.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Enso superfoods when my package arrived on 9/30/23, it was opened had spilled all over the inside of the box, I reached out and went through the report a problem at least 6 times, I have had one email from them requesting pictures which I sent after that nothing. And here its 10/10/2023 and I still have no resolution no phone number to talk to anyone, customer service is horrible, they do not stand by their product

  Business Response

  Date: 10/16/2023

  Hello and thank you for reaching out!

  I have taken a look at this with our team, and we noticed the reasoning why you did not receive support to some of your messages. We have an unmonitored email address that is used for our outbound confirmations, and unfortunately, some of your emails were sent to that address. Two of the provided images show as addressed to "no-******************** which automatically responds indicating it is unmonitored, with a link to the help center. I see the inbound message then from the help center on 9/30 and our team responded asking for images and address verification after the weekend, also shown in the supplied images. We were attempting to identify the cause as well as make sure we have the correct address to send out a replacement for the inconvenience. Unfortunately, these may have went to spam as we received your images but not the verification of address. Our team then received a request for a refund via social media on 10/9, processed the request, and sent you a verification.

  We greatly value your feedback and apologize for the shipment being damaged in transit. Our goal is to provide customers with the best experience possible as well as the best product possible. Unfortunately, shipping damage can sometimes occur and is beyond our control. I hope you have a great rest of your week!

  Customer Answer

  Date: 10/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** unethically promotes his company on bestgreenpowder.com, claiming to have rated 11 powders. I almost fell for it, but realized the #1 ranked brand (his) was the only to include a promo code. I'm all for SEO and marketing, but it's unfair to pretend to be a true comparison when people really would like that. Makes me immediately skeptical. Of course it's not going to be true when you have to resort to such shady practices and the actual product can't speak for itself. Perhaps offer sampler packs and get actual reviews if you can stand behind your business.

  Business Response

  Date: 09/08/2023

  BBB,

  We have reviewed the consumer's complaint and disagree that bestgreenpowder.com is misleading or lacks integrity.  All material connections between bestgreenpowder.com and ensosuperfoods.com are disclosed on bestgreenpowder.com, which is why the consumer was able to identify that the *** of ensosuperfoods.com is the source of the review of bestgreenpowder.com.  In addition, Enso Superfoods' records do not show that the consumer ever ultimately purchased any product from Enso Superfoods, so the consumer does not appear to have suffered any actual harm.  Although we believe that the affiliate disclosure that appears on the main page of bestgreenpowder.com sufficiently discloses the affiliate relationship between bestgreenpowder.com and ensosuperfoods.com, Enso Superfoods will review its current advertising and disclosure practices to determine if any updates should be made to address the potential concerns raised by the consumer's BBB complaint. 

  Best regards,

  Enso Superfoods

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive Advertising I was directed to Enso Superfoods from a website bestgreenpowder.com, which claimed to test and compare 11 different products to find "the healthiest and best tasting green powder of 2023." The article made it seem as though this was being done in a neutral, unbiased way. Under the heading of Scientific Testing the author wrote things like:"I purchased and carefully tested 11 products (in the picture above) that passed this test...""I wanted to be fair in my process, so I used the criteria below..." "I'm thrilled that I found a greens powder that is healthy and tastes good."Enso's product was given the #1 rank with a 4.9 star rating, head and shoulders above the competition. But after clicking the link to ****'s website, I discovered that this supposedly unbiased reviewer was actually the company's CEO, *******************! He made no mention of this in his lengthy article, where he only described himself as a runner and techie -- not the co-founder of the company he ranked #1. I think it's pretty unethical of him to pretend to be an unbiased reviewer to generate sales. It would be far better to be honest about his involvement and just say why he believes his product is best.It's a shame because the product seems appealing, but the deceptiveness of the leadership's approach makes me question whether they lack integrity in other areas -- do they deceive customers about ingredients, quality, or sourcing as well?Upon very close inspection there is a disclaimer on the bestgreenspowder site, in barely legible teeny tiny light gray font. "My blog is reader supported. When you purchase through links on this site, I may earn a commission which helps keep the site free of ads. BestGreenPowder is an affiliate of Enso/AG1."But this, and the fact that he owns/runs the company he's promoting, should have been made much more explicit. Claiming he "found" a powder he liked is at best disingenuous, at worst a lie.Supporting documents attached.

  Business Response

  Date: 06/07/2023

  Dear BBB, we have reviewed the consumer's complaint and disagree that bestgreenpowder.com is misleading or lacks integrity.  All material connections between bestgreenpowder.com and ensosuperfoods.com are disclosed on bestgreenpowder.com, which is why the consumer was able to identify that the *** of ensosuperfoods.com is the source of the review of bestgreenpowder.com.  In addition, Enso Superfoods' records do not show that the consumer ever ultimately purchased any product from Enso Superfoods, so the consumer does not appear to have suffered any actual harm.  Although we believe that the affiliate disclosure that appears on the main page of bestgreenpowder.com sufficiently discloses the affiliate relationship between bestgreenpowder.com and ensosuperfoods.com, Enso Superfoods will review its current advertising and disclosure practices to determine if any updates should be made to address the potential concerns raised by the consumer's BBB complaint.  Best regards.

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased this powder. It was inedible. I tried to pursue a refund per the guarantee on their website and what they said didnt match their guarantee.

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Enso Superfoods is not following the laws governing the ******************* in regards to their automatic renewal and subscription service. They failed to properly notify the consumer when I originally purchased the product that I was also signing up for a subscription service. I only realized after I had received a a charge one month later. I went back to look at the original receipt and that was the only place a notification was present. Also, notice was not provided prior to the auto-renewal and the charge on made on my debit card. I believe that is illegal in the ***********. On top of that I cancelled my subscription after the auto-renewal and I have yet to receive confirmation that the subscription was cancelled. I only want a refund for the auto-renewal in the amount of $39.99. In the attached PDF, it lists all the emails I have received from ENSO to show that there was no notification of the auto-renewal.

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some of their greens super food powder they took out the money for the order but they have never shipped it I have contacted them they answered me once saying that it was still processing it has been nearly a week I have sent them more messages but they won't *********** I have asked them to either ship my product to me or refund me but I'm not getting any answers I don't know what else to do