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Complaints
This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 56 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally request a full refund for the Peak Hygiene subscription that I was recently charged for. I want to make it absolutely clear that I never intended to sign up for any ongoing subscription service, nor was I aware that I had done so at the time of my purchase.I ordered the Lawnmower 5.0 package and was very satisfied with the product, service, and shipping. However, being charged months later without any clear warning or obvious indication that I was enrolled in a subscription came as a complete shock to me. I only discovered I had been subscribed through an email stating I had signed up at the time of purchase something I neither wanted nor knowingly agreed to.The lack of transparency around this subscription is extremely disappointing and has caused me real financial inconvenience. This unexpected charge left me unable to cover other important expenses that week, and I now find myself unnecessarily out of pocket.I do not want the subscription products. I simply want a full refund for the amount charged. I believe the way the subscription was activated was misleading and unclear, and I ask that you please address this as a matter of urgency.I appreciate your prompt attention to this issue and look forward to a full refund immediately.
Business Response
Date: 05/05/2025
Hello Max,
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $32.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.This message confirms that your refund has been processed by MANSCAPED on 5/3/2025.
Your refund should be reflected in the account of your original payment method within 5-7 business days. If you are unable to locate your refund within your account, we suggest contacting your financial institution.We also confirm that your plan has been canceled.
You can always restart your subscription at any time by returning to ******************************************** place another order with a Peak Hygiene Plan product included.
Please let us know if we can assist you further. Have a great day!
Customer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Max Grantis
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello i placed a order with manscaped Order Number: MAN23757756 I came home to a empty package that was opened up and I explained the whole situation thoroughly the email contact and now their refusing to help. I explained the whole situation to them via email from start to end. And they just brushed me off their deceptive and scamming their own customers and stealing their money and keeping their peoples heard earned money hostage. I did not sign for any packages or receive any packages. I kindly ask BBB to get involved to spread this fraudulent company to regular everyday people and that please do not spend your money here your money and yourself as the consumers are not at all respected but the opposite. Please everyone stay away from these thiefs who do not care and neglect their clients and keep their money hostage. If that the risk you want to take with your time and hard earned money then be my guest. I kindly ask BBB to get involved and hello me resolve this issue and rescue my money from them keeping it hostage and neglecting me and brushing me off. Manscaped is worse than terminal cancers combined. Their this degraded and appalling. Not only should they refund me but also send me a courtesy replacement as well this shady business.Business Response
Date: 05/02/2025
Dear ****,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the frustration youve faced regarding your recent order (MAN23757756). We understand how concerning it must be to receive a package in such condition, and we truly regret that this situation has caused you so much distress.
We have thoroughly reviewed the details of your order, and according to our documentation, the package was marked as delivered intact and without any signs of being opened. However, we fully recognize how this situation can still be upsetting. In light of the circumstances, we issued a refund as a courtesy to help resolve this matter.
Please rest assured, we take your concerns seriously, and we are continuously working to improve our service. If you would like, we can also proceed with investigating alternative solutions to ensure youre satisfied with your experience moving forward.
Again, we apologize for any inconvenience caused, and we appreciate your understanding. If you have any further questions or would like to proceed with the refund, please let us know how we can assist you.
Thank you for your patience.
Customer Answer
Date: 05/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to ****** subscription for two years. When going on their website to cancel, it shows no record of subscription or order history. I am still sent product and charged every 3 months, I have sent emails to their support email stating I want to cancel and the only response I am given is a survey on how I would rate their service.Business Response
Date: 04/29/2025
Hello ****,
Thank you for that information.
Per your request, all future replenishments have been canceled.
You can always restart your subscription at any time by returning to ************************************* to place another order with a Peak Hygiene Plan product included.
Please let us know if we can assist you further. Have a great day!Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ********
Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested a refund for a return of my item that I purchased from manscaped. The item does not work. The item does not shave as they explained that it would. I reached out to the company and they are refusing to process a return for a refund. Their website specifically states hassle free returns. This seems like a hassle and they are refusing. Their website is either lying or they need to follow what they have claimed to the public. I am even on their peak hygiene plan, which specifically states that I have a platinum warranty on the product. They need to accept my return and refund me my $53.03. Thank you.Business Response
Date: 04/29/2025
Hello *******,
We'd like to apologize for the unusual circumstances that are delaying your refund.
While this is not a normal occurrence, we'd like to offer you a manual refund to a valid ****** account.?
To accept this offer, please reply with a valid and active ****** email.
Please get back to us at your convenience and have a great day!Customer Answer
Date: 04/29/2025
thank you.
my email is *****************************************
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if they refund me as they stated. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:04/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought the Manscape Lawnmower 5.0. This a defective product. I have looked all over message boards and this not an isolated incident. The company knows it is defective and keeps on selling this product.Business Response
Date: 04/22/2025
Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
We take product feedback seriously and strive to ensure every customer has a positive experience with our brand. Our Lawn Mower 5.0 has undergone extensive quality control, and while we recognize there may be occasional concerns, weve found the vast majority of customers enjoy reliable and effective use of this tool.
Upon review of your case, we understand that your product was purchased from a third-party retailer, Best Buy. As such, we are unable to process a refund directly. All returns and refund requests must be handled through the original place of purchase, in accordance with their policies.
That said, because your device is still under warranty, our team extended an offer to send a replacement free of charge. While we regret to hear that you declined this option, the offer remains valid should you change your mind. We want to make sure you're not left without a working device and are committed to supporting our products.
Again, our sincerest apologies for the frustration, and we appreciate your feedback.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,MANSCAPED Team
Initial Complaint
Date:03/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not sign uo for this product recurring and have been charged 9/20/2024 $20.55 12/20/2024 $20.55 3/20/2025 $20.55 I want my money back and to be assured I will no longer be chargedBusiness Response
Date: 03/24/2025
Hello ****,
Thank you for contacting MANSCAPED!
We apologize for any confusion regarding your Peak Hygiene Plan. We'll be happy to help.
We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan.
Upon review of your account, it appears that your original order included the Weed Whacker 2.0 Replacement Blade + the Peak Hygiene Plan. The purchase options available for the Weed Whacker 2.0 Replacement Blade can be reviewed by visiting the following link:
*******************************************************************************
The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence. Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.That being said, we are sorry to hear you are no longer interested in your Peak Hygiene Plan. It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
While the 9/20/24 order is your original purchase for the blade, the December Peak Hygiene Plan order is outside the return policy period. However, as customer satisfaction is our highest priority, we'll be happy to make a one-time courtesy exception. This message confirms an additional refund has been issued.
We can also confirm your plan is canceled.
Please let us know if we can assist you further. Have a great day!
Customer Answer
Date: 03/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently made an online purchase from **************************. Now i received a billing notice for a product "subscription" that I NEVER AUTHORIZED. Several attempts to contact them now, However they are experts at avoiding contact.I am contacting my credit card company to initiate a ********** there any way to STOP THIS SCAM?I'm certain they will try to continue it in the future.Business Response
Date: 03/18/2025
Hello *******,
Upon review of your account, it appears that your original order included the Weed Whacker 2.0 + special membership option, the Peak Hygiene Plan. The purchase options available for the Weed Whacker 2.0 can be reviewed by visiting the following link:
************************************************************The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence. Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
With that being said, we are sorry to hear you are not interested in your Peak Hygiene Plan.
It appears that your most recent order is already in transit to you - please keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.
We have also canceled your plan.
You can always restart a subscription by returning to ********************************************** placing an order with a Peak Hygiene Plan product included.
Please let us know if we can assist you further. Have a great day!
Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They automatically enrolled me and are drafting my card. this is unacceptable. I want my money back.Business Response
Date: 03/11/2025
Hello ***********,
Thank you for contacting MANSCAPED.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. The Peak Hygiene Plan is a membership club that delivers your choice of fresh blades, new products, and refills of your favorites - always on your schedule and at the lowest retail prices available in your country of residence.
Starting at $18.99 per shipment, you can select any two Peak products and change the frequency of when you get each shipment. You can also take advantage of membership pricing when you add any MANSCAPED product to your Peak Hygiene Plan shipment.
Per your request, your order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
We also confirm that your plan has been canceled.
You can always restart your subscription at any time by returning to ********************************************* place another order with a Peak Hygiene Plan product included.
Please let us know if we can assist you further. Have a great day!Initial Complaint
Date:03/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unknowingly and fraudulently taken in the scam in which I believed what was a one time purchase, resulted in being automatically enrolled in a subscription program without consent. I emailed the company requesting proof of enrollment and cancellation of the inappropriate charge and received no email back within the 24 hr period stated on the website. This business practice should result in a F ratting by the BBB without further delay as consumers are activity being taken advantage of.Business Response
Date: 03/06/2025
Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. As it appears that your most recent order has been delivered, we welcome you to keep the items as our way of saying thank you for your interest in our brand. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
Again, our sincerest apologies for the confusion and we appreciate your patience.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED TeamCustomer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, this business practice is still not in keeping with a highly rate BBB company and suggest you consider this when rating them.
Regards,
**** *******
Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
-Transaction date 02/24/2025 - I paid ****** for the The Performance Package 5.0 Ultra - it has no tracking associated with it and was suppose to have been delivered on 03/01/2025 - I have reached out to the company 3 times with no response and the only way to contact them is via email or mailing something to them. I have only reached out via email but that was on 03/02/2025, 03/03/2025, 03/04/2025 and am yet to recieve a response it says they will respond within 24 hours on their support page.- I need to be compensated for this or this company needs to be held liable for charging for an item that they are unable to deliver.- I also filed a complaint with *** and have yet to receive an update on my package from themBusiness Response
Date: 03/05/2025
Hello *****,
We would like to sincerely apologize for the delay in your order shipping and for any inconvenience this has caused. Once the order has been handed off to our shipping courier, we rely on them to deliver your package in a timely and efficient manner.
While the carrier initially misplaced the package, the good news is they located it on March 3rd, and your package is now back in transit with an updated estimated delivery date set for this Friday, March 7th, 2025. You can track your package using the link below:
****************************************************************************************************************
With that being said, as an apology for the delay, we are happy to issue an additional 10% discount on your order in the form of a refund. Please allow 5-7 business days for the refund to be reflected in your account.
We truly appreciate your patience and hope to turn this experience around for you.
If you need further assistance, please feel free to contact us at ********************************************************.
Thank you,
MANSCAPED Team
Customer Answer
Date: 03/05/2025
This company auto enrolls you in a service without your knowledge upon purchase, and then has no way to contact them efficiently and they don't respond on time. They provided me with a disgraceful refund that I asked for with the lack of service provided. They have no phone number available to reach them and don't meet the deadlines that they outline to respond to consumer.Business Response
Date: 03/06/2025
Thank you for reaching out again.
We sincerely regret that your experience has not met expectations, and we want to clarify any concerns regarding your order and subscription.
At checkout, customers are given the option to make a one-time purchase or enroll in our Peak Hygiene Plan for ongoing shipments at a discounted price. We never intend for this to be unclear, and we apologize if this was not the experience you expected. We always strive to be as transparent as possible with our purchasing options.
We also recognize that our response time fell short, and we sincerely apologize for the delay in addressing your inquiries. Due to a recent backlog, our team was working through requests as quickly as possible, but we understand how frustrating it can be to wait longer than expected.
Our goal is always to provide a fair resolution, and we regret that our previous offer did not meet your expectations. If theres anything further we can do to assist, please let us knowwere happy to help.
For any additional concerns, please feel free to contact us at ********************************************************.
Best,MANSCAPED Team
Customer Answer
Date: 03/10/2025
Terrible customer service and its unacceptable how difficult they are to get in contact with.
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