Complaints

This profile includes complaints for Manscaped's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Manscaped

  10054 Old Grove Rd San Diego, CA 92131-1647

  
• 

  Manscaped

  3394 Carmel Mountain Rd Ste 140 San Diego, CA 92121-1066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24/2024 I paid $142.79 for a combo package from mansacaped. On 12/30/2024 I received the package and everything seemed to be working well. The "lawnmower" trimmer stopped working and I contacted the company via email on 01/29/2025. They replied that same day stating they would replace it and just needed my name, address and phone number. I responded to that email on 01/30/2025 with all the requested information. Since that day there has been zero communication. From manscaped, I have send six follow up emails and attempted to make contact via social media. They have no listed contact number. They state to have a 90 day warranty as well. I have never filed a complaint like this but any assistance would be greatly appreciated.

  

  Business Response

  Date: 02/24/2025

  Hello,
  
  Thank you for contacting MANSCAPED.
  
  We are very sorry to hear about the issues you are experiencing with your Lawn Mower.
  
  It appears we have not received your previous response. To better assist you, please reach out to us again via our contact page here.
  
  Once we receive this information, we will be more than happy to assist you further.
  
  Again, our sincerest apologies for the inconvenience, and we appreciate your patience.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ordered 2 items from Manscaped, total was around $160. Like 3-4 days after ordering I was finally given a tracking number and noticed it was DHL tracking. *** is the worst "delivery" service available, so I immediatley rushed to cancel the order. I was told since it had shipped I couldn't cancel. Waited for over a week and checked DHL, it was still froze in one spot as I knew it would, so I reached back out to Manscaped and they said I'd have to wait 48hrs before they could do anything for whatever reason. It finally moved the next day miraculously, then was placed in the hands of ****. After another week it was marked delivered, but the package is no where to be found. Reaching back out to Manscaped, the 48 hr deal for them to do anything has reset. At this point I want a refund. The poor customer service is something I am finding out they are known for, so I don't want to do business with them anymore.

  

  Business Response

  Date: 02/20/2025

  Thank you for your patience.

  We understand how frustrating this must be, and we sincerely apologize for the inconvenience this has caused. We are processing a full refund for your order. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  

  We genuinely appreciate your business and your continued support!
  

  
  

  Customer Answer

  Date: 02/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had asked to return a product due to a skin reaction I had, and was told to discontinue use and that I would receive a refund. However, instead of refunding me, you CHARGED my card again for the same amount. To add insult to injury, you also cancelled my entire subscription instead of just refunding the product like I asked. This is terrible service and needs to be fixed.

  

  Business Response

  Date: 02/19/2025

  We sincerely apologize for the confusion and frustration regarding your refund. After reviewing your account, we can confirm that you were refunded, not charged again. We completely understand how concerning this situation must have been, and we appreciate your patience while we sorted it out.
  
  If you need any further clarification or assistance, please dont hesitate to reach out to us at ********************************************************.
  
  Thank you for your time, and again, our apologies for any mix-up.
  
  Thank you,
  
  The MANSCAPED Team

  Customer Answer

  Date: 02/19/2025

  While I do appreciate the refund, I am still unable to reactivate my subscription on the website. Per my last email, I never authorized for my subscription to be cancelled and now I cant reactivate it. 

  

  Business Response

  Date: 02/20/2025

  We understand that you did not ask for your Peak Hygiene Plan to be canceled. Since we issued a refund for your recent Peak Hygiene Plan order, your plan was automatically canceled in our system. We are very sorry for the inconvenience.
  You can restart your subscription by returning to ********************************************* place another order with a Peak Hygiene Plan product included.

• Initial Complaint

  Date:02/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lawnmower 5.0 for my husband on February 4 I received an email February 5 stating that my package has shipped.I kept checking the tracking information that was provided in the email for **** **** said that they were awaiting the package.I contacted landscape via email to inquire on February 8 I was advised that the package was waiting to be picked up from the carrier (So this is three days after I was told my package had shipped)I was provided new tracking information for *** (because apparently they were doing the first part of my delivery )when I checked that tracking information. It said that a label was created on February 8 and it was awaiting pick up. I contacted landscape again February 10 for an update and was advised that it was in transit to the carrier (a.k.a. on its way to *** and still not shipped). We are now on February ******************************************************* transit to *** facility. The two manscape numbers that are listed do not allow you to speak to somebody. Ive been having to do this all via email which is extremely annoying and they are refusing to give me a refund for something that Im almost 1000% positive Im not gonna receive For a company thats backed by so many celebrities, this is **** poor customer service and theyre really just stealing from you in hopes youll get tired and give up. Normally if it was $20 I wouldnt care but for $93 I care a whole lot Order number MAN3371015

  

  Business Response

  Date: 02/14/2025

  We are very sorry to hear about your recent MANSCAPED experience. We are happy to issue a refund at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  
  

• Initial Complaint

  Date:02/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from Manscaped on November 14th 2024. I was charged another ***** on February 14th 2025 without my consent or knowledge. I made no additional purchases, nor even returned to the site since the initial purchase

  

  Business Response

  Date: 02/18/2025

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
  
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year,based on your desired frequency. Once your order is placed your plan(s)can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 5-7 business days. With this, we have also canceled your plan.
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 02/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:02/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 5, 2025. On February 6, 2025, I received an email indicating that my order was being shipped. The tracking information showed that a shipping label had been generated. On February 11, 2025, I contacted the company for an update because the tracking information had not changed. The company informed me that once a tracking number (shipping label) is generated, they no longer have control over it. They could not even confirm whether my order had left their facility.

  

  Business Response

  Date: 02/14/2025

  We are very sorry to hear that your order has not yet arrived. As a company that focuses heavily on customer satisfaction, this delay is not taken lightly by anyone on our team. We have just made aware of a logistical issue with our shipping partner that has affected your order.
  This is certainly not typical - please know that we are working diligently to get your order to you ASAP! If your tracking information has still not updated in the next 5 business days, please reach back out to us in response to this email so that we can further assist you in retrieving your order. You can review the tracking information for your order below in the event the courier provides any additional updates:
  
  ******************************************************************************************************************

  Customer Answer

  Date: 02/14/2025

  The amount of time I have to wait to receive my order  is not  satisfactory. I could have ordered your product from ****** and received it next day, not nearly 2 weeks after I placed the order, according to your instructions to wait another 5 days for my order. I'd rather be refunded.

   

  

  Business Response

  Date: 02/18/2025

  Good news!
  
  Your order has shipped and is currently in transit to you. We appreciate your support of our brand. You can view your tracking information below:
  
  ******************************************************************************************
  
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 02/19/2025

  is the company willing to offer a partial refund for the delay of the thier product? The timeline for delivery and the need for the product has passed.  

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manscapped billed me for a recurring hygiene plan, which I never ordered. I did order a trimmer for my son for Christmas 2024, but I did not sign up for a recurring billing program, nor was it evident that they were automatically signing me up for the plan. It is unethical to effectively hide an "opt out" recurring payment program. Those type of programs should always be "opt in", and require the customer to check the box vs. prefilled out an "opt in" that a customer never sees (small print below the "place order" button. This is more than an innocent mistake, it's pure deceptive sales tactics by an unscrupulous business operator!

  

  Business Response

  Date: 02/04/2025

  We are truly sorry that you no longer want to keep your most recent order.

  Upon review of your account, it appears your original order in November 2024 included a Replenishment Plan, which was set to ship every 3 months. This means that your product was discounted at checkout, and you are sent regular replacements for your product at a discounted price. Plans can be modified to your preferred

  monthly frequency and can be canceled at any time - you will only be charged once a regularly scheduled order has been placed.
  

  As requested, your most recent order has been canceled. Your refund should be reflected on the account of your original payment method within 5-7 business days.
  

  We have also confirmed the cancellation of your plan. Rest assured you will no longer be charged or receive any replenishment orders in the future.
  

  You can restart your subscription anytime by returning to **************************************************** place another order with a Peak Hygiene Plan product included.

  Customer Answer

  Date: 02/04/2025

  Your purchase flow is deceptive!  There is absolutely zero explanation regarding a subscription, or any discounts (same price on Amazon).  When a consumer is finalizing their purchase, you add in tiny text (+ hygiene plan)...  Then below the purchase button is am explanation of the subscription...  However, ******% of all online transactions conclude with pressing the purchase button...  No one reads below that...  Yes, you've covered your legalities, but it's a shame to state that somehow I benefitted from this...  I've now spent hours rectifying this and I'm paid $250 per hour for my services...  Tell me again how I've received such a wonderful value from your company?  You should be ashamed that you conduct business in this way...  Deceptive is the kindest word for what you do at Manscaped!!!

  

  Business Response

  Date: 02/05/2025

  Thank you for reaching out and sharing your feedback. We deeply regret that your experience with us has been frustrating, and we sincerely apologize for any confusion caused during your purchase.
  We completely understand your concerns about the subscription process. Its never our intention to deceive or mislead our customers. Were constantly working to improve the transparency of our purchase flow, and your comments are valuable in helping us refine this process. Your feedback highlights an important area where we can do better, and were committed to making necessary adjustments to ensure future customers dont face similar issues.
  We also understand the time and effort it took to address this situation. Please know that we are taking your experience seriously, and if theres anything more we can do to resolve this for you, please dont hesitate to let us know. Were here to help.
  Again, we apologize for the inconvenience and confusion this has caused, and we truly appreciate your feedback.

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:01/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my son a trimmer for September 2024. I only ordered that one item but apparently I was tricked into enrolling for a subscription. I DID NOT authorize willingly the subscription. I work in information technology for a major oil company and I order products on line all the time, As a matter of fact Im the product owner for ********** mobile app development team. This is the first time I was scammed into a subscription. This should be illegal. I want a refund for all 3 items that came via subscription. The most recent box will be giving to **** as return to sender. I read the alert on the BBB site where other customers complain of the same issue and the company vowed to change their practices. Well they didnt and its still happening.

  

  Business Response

  Date: 01/13/2025

  Thank you for contacting MANSCAPED and we are sorry to hear about your recent MANSCAPED experience.
   
  We currently offer one-time purchase options as well as a variety of replenishment options for single products or a special membership option with our Peak Hygiene Plan. The Peak Hygiene Plan includes 2 MANSCAPED products and/or replacement blades in each shipment that are sent to you throughout the year, based on your desired frequency. Once your order is placed your plan(s) can be adjusted or canceled at any time - you will only be charged once a regularly scheduled order has been placed.
   
  Upon review of your account, it appears that your original order included our special membership option the Peak Hygiene Plan. We are truly sorry to hear you aren't interested in your Peak Hygiene Plan. We have gone ahead and canceled your plan.
   
  Again, our sincerest apologies for the confusion and we appreciate your patience.
  
  If you need further assistance, please feel free to contact us at ********************************************************.
  
  Thank you,
  
  MANSCAPED Team

  Customer Answer

  Date: 01/13/2025

  You did not cancel my plan, I canceled my plan on the app. Shame on you for your deceptive practices. I have 3 sons and a husband and we could have been good customers but I will never by another product from this company. Im certain that the BBB gets additional complains of the same and you get a terrible rating. 
  

  I want a refund for the products I did not intentionally sign up for. 
  

   

  

  Business Response

  Date: 01/14/2025

  Hello ******,
  

  We are very sorry to hear about your recent MANSCAPED experience. We are happy to issue a refund at this time. Your refund should be reflected on the account of your original payment method within 5-7 business days - we appreciate your patience as we process this request!
  We have also canceled your Peak Hygiene and/or Replenishment Plan(s). Feel free to log in to your MANSCAPED account anytime to review these changes:
  

  ********************************************
  
  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up yea or so ago and started receiving auto ship at their whim as far as product.

  

  Business Response

  Date: 01/10/2025

  Hello ***,

  Per your request, we have canceled your subscription and all future replenishments. Rest assured that you will not be charged for any subscriptions and will not receive any future replenishments from us.

  Also, we have refunded your recent replenishment order. This message confirms that your refund has been processed for your most recent replenishment order. Your refund should be reflected on the account of your original payment method within 7-10 business days.

  Please let us know if we can assist you further. Have a great day!

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a lawnmower 5.0 with restock plans. The Warranty on a defective product is horrendous. I would expect spending 170 with a company would come with better warranty and customer satisfaction and support . I purchase two hygiene plans There should be no run around of having to charge more to subscribe and extend warranty only to have to spend more to keep that warranty active. There should be a replacement of good faith when numerous complaints of the same defective product is being reported.

  

  Business Response

  Date: 12/16/2024

  Hello *****,

  Typically, we are unable to replace devices that have no proof of purchase, however, as customer satisfaction is our highest priority, we'd be happy to replace the device as a one-time courtesy. Can you please provide us with your full name and full preferred shipping address for a free replacement order?
  

  We look forward to hearing back from you. Have a great day!

   

  Customer Answer

  Date: 12/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******