Complaints

This profile includes complaints for Lawn Love Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lawn Love Lawn Care has 19 locations, listed below.

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• 

  Lawn Love Lawn Care

  402 W Broadway Ste 442 San Diego, CA 92101-3542

  
• 

  Lawn Love Lawn Care

  Jacksonville, FL 32201

• 

  Lawn Love Lawn Care

  506 2nd Ave Ste 1400B Seattle, WA 98104-2343

• 

  Lawn Love

  address on file with BBB Minneapolis, MN 55402

• 

  Lawn Love Lawn Care

  600 Superior Ave. E Ste 1300 B Cleveland, OH 44114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had Lawn Love as a contract lawn care service. Twice now I have been billed double the bi weekly lawn care fee because of long grass. The first time, their crew delayed service by 7 days, the first cancellation was by the crew, the second, when I returned from out of town, the roads were being closed for a parade (5:45pm) and I had to message the crew who had not yet come, the long grass was on one small section of the yard- which if anything shouldve been a 50% hike not 100% per their long grass policy- however their crew delayed the service so I protested the charge. I never received an email, or any other response from them as far as receiving a refund because at *** it shouldve only been 50%, I have a message from the crew leader himself stating it was one small section along the roadside. This past week, they did the same thing again. I got a response this time denying the protest of charges. I have now parted ways with the company, but these two separate events have cost me $109.99 in additional fees which at the ***imum per their own policy should only have been $54. I have a copy of their policy, communication with the crew leader (in 2 screen shots since it would not fit into one), the ticket number of my many attempts to try to get a resolution from time number 1, the messages of delay in service, and their denial of grass fee number 2 with no explanation. What I would like is at the very least a refund of the $54 rightfully owed back according to THEIR policy.

  

  Business Response

  Date: 09/09/2022

  Hello ********,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********, dated 09/08/2022. Thank you for letting us know about your concern, ********. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email?  I look forward to assisting you and making this right. Hope to hear from you soon!
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:09/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite repeated promises to have my lawn mowed, no-one came out all summer. I was charged by a contractor through lawn love for services that weren't recieved. I contacted lawn love to replace my money and they refused saying they would only credit me. That wouldn't yeild any solutions since no-one shows up to take care of my lawn. The customer service rep was rude, and i had to file a disputed charge with my bank and shut down my card so they can't use it going forward. I took pictures of the lawn that is CLEARLY not mowed. This is the third time this company has charged me and i haven't received the service promised.

  

  Business Response

  Date: 09/03/2022

  Hello *******,
  
  Good morning!
  
  I am contacting you about your Better Business Bureau complaint #********, regarding the issue with the charge on the account for a service that you did not receive. Thank you for bringing this matter to our attention, *******. Im very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at  ***************************** with LLREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. 
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where do I start? Scheduled service and first time was good. Second time, no one came. My crew messaged me saying they accidentally marked it as complete and that they would take care of it within the next few days. It was raining for a couple days after that, so I was understanding and was trying to work with them. They never showed, I got charged, and then got a message saying my crew couldnt accommodate me within their route anymore. Messaged customer service stating that I either want a refund for non-service or not charged for the next one. Simple and reasonable response/request. Then received identical generic responses each time from some perceivably robot person. Even after I provided screenshots between the crew and myself. Kept getting auto messages saying that they consider the issue resolved because of no replies (even though I replied like 3 times, including to the one saying they considered it resolved). Then, I tried to cancel everything, but the website stated I needed to complete 3 services before that could happen (even though I didnt get the second one). Wont allow customers to remove their credit cards to squeeze every ***** from them before they can finally terminate everything. Its disgusting customer service. So sketchy. Still no one thats real has been in contact to resolve this. Reported to my credit card company and now here. Its not an about the money at this point DO BETTER

  

  Business Response

  Date: 09/02/2022

  Hello Cheyenne,
  
  Good morning!
  
  I am contacting you about your Better Business Bureau complaint #********, regarding the issue with the charge made on the account but did not receive a mow.  Please know that we are proactively working to improve your experience. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:08/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Love lawn care has a contract with their customers you have to pay for 3 yard cuts before you can suspend your service they ask for your bank account number when applying for service they dont come do your yard on the scheduled date your yard will grow extra tall and then they say the charge extra when the grass is tall they take so long to come cut your yard until someone else will been cut it and then they show up and take money out your account like they did some work I feel like they do this on purpose to rip customers out of their money they need to be investigated

  

  Business Response

  Date: 08/31/2022

  Hello ********,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  I am sorry to hear about the rescheduling and long grass that was applied to your lawn mowing service.  Please know that we are proactively working to improve your experience. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
  
  Respectfully,
  ******, Lawn Love
  

• Initial Complaint

  Date:08/28/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new customer with ******************** and have been dissatisfied from the start. I spoke with a customer service agent who explain to me about the various service offered, it was a great sales pitch which one me over. Everything started to decline there after my original mow service was postponed multiple times. It started with one lawn pro named ************************* that was assigned who never showed up on on the scheduled dates. Then at the end of August I received a notification that my lawn pro is now *************************. Due to the numerous no show appointments may grass got taller and taller. So I hear from ****************** that he is going to charge me for tall grass service and clean up. I explained the price was way more than anticipated and asked if there were is promo codes. He stated contacted customer support. ****************** proceeded with the service 8/24/22, I got home that afternoon to find that there was no cleanup and grass clippings everywhere in my window seals, all on my patio, clippings all over the yard. But the kicker is when I found a whole in my vinyl siding without any notification as to what happen from the lawn pro. I contacted support, filed a claim, submitted pics and not heard back about the damaged. They send back ****************** to finish the job but then I see I am charged again another fee. It make NO Sense to charge an additional fee for services that was not provided the 1st time and then not to follow up on damage to my property. What kind of business are you all providing???

  

  Business Response

  Date: 08/29/2022

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  We are sorry to hear about your recent experience with one of our services. Please know that we are proactively working to improve your experience. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is careless with your services. Does not do the job they were paid to do. There customer service is no help and they keep charging for services they do no do. I have asked them 3 times to cancel my services and take me off there customer list but they do not and still charge me for services they do not complete. I need help to get me off there list and charging me.

  

  Business Response

  Date: 08/27/2022

  Hello ****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We are sorry to hear about your recent experience with one of our services. Please know that we are proactively working to improve your experience. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
  
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:08/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading reviews that this business is a scam, I cancelled my service and was told I would not be charged. I was charged for the service and someone came out even after I had canceled the service. The job done was incredibly poor quality. I was charged for the ******** a long grass fee, which was absolutely a false charge. There was no long grass. I am livid and ready to ****

  

  Business Response

  Date: 08/27/2022

  Hello ******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********. We are sorry to hear about your recent experience with one of our services. Please know that we are proactively working to improve your experience. Do you mind emailing me at ***************************** with LLREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ***** and set an appointment to mow my front yard on 8.26.22 using my greeworks electric mower set at my chosen height to cut 4 plus inches that i do each week at my home in ******* and all was confirmed. The crew with ******* came today 8.24.22 unannounced and used his mower to buzz cut my lawn leaving lawn debris all over that will kill the grass showing no cleanup was done as per photo. They also broke a roter sprinkler head they refused to replace after i returned home and found the damage and called them. My mistake and learning ****** that I never should have called a lawn care service the way they cut the lawn and didint follow my date to mow request when I would be home. I give them a minus 25 on a 1 to 10 scale for being professional, respecting my property, and creating lawn damage that I will need to hire a real lawn care company to make right. Shame on them and shame on me for such a poor hire even though the agents guaranteed their work, but dont.

  

  Business Response

  Date: 08/25/2022

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  Were so sorry that your experience did not match your expectations, *****. This is on us.  We hope we could make it right.  Please let us make it up to you. You can email me at  ********************* with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.
  
  Respectfully,
  ******, Lawn Love

• Initial Complaint

  Date:08/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not going to file a complaint until I saw so many others that were scammed the same way by this company. - There is no way to communicate with the company when there is a complaint or issue. It's website only and when complaints/changes are sent there is no response. - You cannot make changes to your services easily or on the website, purposefully, I assume. - I signed up for "weekly" mowing services. After three weeks of cancellations someone mowed on a Friday then I get an email that someone is coming Monday. That is 3 days, not "weekly". Doesn't matter cause they canceled anyway. -I added an additional property, was given a cancelation email last minute and still charged for services. No one has refunded me or rescheduled to actually complete the job - I was charged $54 for a lawn that other services quoted as $20-$25. And i was charged the same for the second property which has a yard 1/10th the size. Again this is the property where I was charged and no one even came. Also I paid more for blowing of clippings and weeding which was never done and the clippings were left everywhere (the first time they came not the second). - there are very obvious signs of a scam business 1) website difficult to make changes/it will not allow you to make changes 2) customer complaint/changes emails that are never confirmed or responded to 3) WAY over charging for basic services 4) manipulation ie. having someone come friday and then 2 days later to mow, charging more for "longer" grass when they canceled services for 3 weeks straight so yes it will be longer. Again I did not want to have to write this complaint but I am very scared that a company like this has my cc information, I am 100% that even after I cancel my services with them they will continue to charge my card and I will never be refunded for services I did not receive. I'm hopeful that it will be resolved but not holding my breath. I hope others stay away.

  

  Business Response

  Date: 08/24/2022

  Hello ******,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********.  Were so sorry that your experience did not match your expectations. This is on us.  We hope we could make it right.  Please let us make it up to you. You can email me at  ***************************** with LLREVIEWS as the subject of your email, so we can discuss the solution we can offer you.  
  
  Respectfully,
  ******, Lawn Love

  Customer Answer

  Date: 09/06/2022

   Hello apologies for my delay in responding.  I was attempting to give this company a chance to redeem themselves.   Not only have they not reimbursed me, as they promised, I now have fraudulent charges on my debit card WEEKS after I filed the complaint and canceled my account with them AS I PREDICTED they would in my original complaint.  

  
  

  Apparently this cracker jack ************ doesnt have phones that work which is fine because I have email proof of their lying to me.  Please let me know what else to do to re-open or further pursue this complaint. 

  
  

  They have the audacity to ask me to withdrawl my complaint after solving zero of my issues and continuing to charge me for services not rendered.   This is a scam period.  I want my money back NOW.  Next call is the police.

  
  

  *************************

  ************ (in case their phones suddenly magically work) 
  

  

  Business Response

  Date: 09/06/2022

  Good afternoon, ************* 

   

  Thanks for getting back to us and I am sorry to hear that there's another charge made on the account.  I went ahead and notified ****** (Lawn Love Experience Specialist) about your concern and he is looking into this. Please keep an eye on your email with ****** for updates.

   

  Thank you for your patience while resolving this concern.

   

  Respectfully,

  ******, Lawn Love

  Customer Answer

  Date: 09/10/2022

  still no response and money being taken out of my account

• Initial Complaint

  Date:08/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 29, 2022 initiated first time service for weekly lawn mow and one time trimming of one tall ****. I was given a quote of $20.00 for **** trimming. Over next nine days, lawn tech was no show four times. This was reported to company. Next day, new lawn tech did mow my lawn. No **** trimming was performed. I called customer service and gave detailed accounting. Next mow scheduled, lawn tech made three appointments and was a no show each time. Yesterday, his third cancelation, I was billed for a total of $229.00 for a $31.00 lawn mow and $198.00 for **** trimming, none of which happened. Today I have called the customer service line ten times, the line rings one time, then disconnects. The one time I did reach a representative, he put me on hold and never returned to the call. Questionable business practice, taking money for nonexistent services.

  

  Business Response

  Date: 08/18/2022

  Hello *****,
  
  Greetings!
  
  I am reaching out to you regarding your Better Business Bureau (BBB) complaint #********, dated 08/17/2022.  Thank you for bringing this matter to our attention, *****. Im very sorry we failed to meet your expectations - multiple rescheduling, marked services complete without being done. I would appreciate another chance to earn your business. Please email me at  ***************************** with LLREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. 
  
  Respectfully,
  ******, Lawn Love