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Complaint Details
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Initial Complaint
12/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
hello I'm emailing because I had filed for a loan and I think someone in your company or someone is calling people and saying there approved for the loan asking for the bank info and then calling back asking what they have in the accounts as well if you don't have any money they are saying they can put ****** but that would have to be sent back so I'm saying this that it is scam and I'm reporting this company to the better business Bereau and to *** cause I am in law enforcement and they try to scam me here are the numbers they are calling from ********** **********
Business response
12/19/2024
We appreciate you reaching out to us. LightStream will never send unsolicited emails,text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs,credit or check card numbers, or other confidential information. This includes requesting money or banking information.
If you continue to receive suspicious emails, communications or believe you may be the victim of a possible scam, please ignore all calls and delete unexpected messages asking for passwords, PINs, or other confidential information. If you have additional questions or concerns, please contact us at **************************************** for further assistance. You may also foward any information related to the unsolicated calls or communications to ***************************************************************.Initial Complaint
12/13/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
LightStream has conducted a hard credit pull when I have not applied for a loan or any services with this company. In doing so, it has caused significant damage to my credit report. This happened on 10/31/2024. I did not give permission for anyone at this business to do this. I believe they got my information unlawfully when I was searching the web. I have just recovered from previous fraud on my credit report, and I must have this inquiry cleared immediately. I have called all the phone numbersd provided for LightStream and I cannot conenct to a person. The email online is not correct. This information is listed on my credit report: LightStream ******************************************************************************************************************************. I am requesting that this issue is resolved right away with the assistance of the corporate office to eliminate extra time and effort via mail. I need to speak with a live agent and I hope the BBB can help me,Business response
12/16/2024
To research and review the inquiry you located on your credit report, please contact us directly at **************. We also accept calls made through the relay service (dial 711).Initial Complaint
12/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Today December 3rd I received a call claiming to be from lightstream saying I was approved for 2500 and they needed my password and username to my account to deposit the money they stated they would deposit a first amount first then I had to send it back for the next deposit I have since changed all my information since it did seem like a scam to meBusiness response
12/04/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.
Initial Complaint
11/08/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid the insurance fees then had to pay tax fees then they said they cant and the loan to bank card cause there is a flag on my ss number but the can ************* the money I they can't put money on bank card cause there is a flag on ss number then how can they ************* me theoney and I obviously approved the loan cause the can send it ************* y can't they put it on bank card and if there was a flag on my ss number then how did I get the loanBusiness response
11/12/2024
We can confirm that this is not a valid LightStream offer or practice. Unfortunately, others will attempt to impersonate Lightstream in an effort to gain monies from the public. We can assure you that Lightstream does not ask customers to provide any type of down payments,request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.Initial Complaint
10/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Input: I am not liable for this debt with the original creditor, I don't have a contact with the ****************** They did not provide me with the original contract as I requestedBusiness response
10/25/2024
Per our records, we do not have an active loan on file.Initial Complaint
10/24/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
They asked for login and password to checking account, several amounts of 490 and 970 and 980 we're deposited into my account. I was instructed to send to my cash app and purchase Bitcoin. Transfer Bitcoin to some address. I followed their instructions they were saying they were building up my credit. I am going to contact my credit union in the morning and tell them I think I've been a victim of fraud. This was for a 10K loan.Business response
10/24/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.Initial Complaint
10/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
So i was looking for a loan to pay bills and car repair. I got a message from Light Stream out of **********. So on Monday Oct 21st I started process. ***** the owner of company contacted me. Now I researched this company thru BBB and Nerd Wallet. And it had huge ratings. Been in business 27 years. So he deposited 991. Into my back account. I should of seen red flags due to him needing credentials on bank. So then he asked me to send back to verify my account. So I downloaded cash app then sent it back. So they sent me another check to be deposited for 1597. But my bank caught it because it was over 1500. So I had to close my bank account and debit card. Plus I have to pay back ****** cause check came back fraud. He called me today about 1p and I told him what happened and still continued to say we still good. I would really want the money back cause I was trying to help my family. I have to make a payment plan to pay back the ****** that this corrupt man and company did to me. I live paycheck to paycheck every week. This hurts real bad.Business response
10/24/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.Customer response
10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
10/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
October 1st I was contacted by a man named ****** *****, ************ who claimed to work for LightStream Financial saying I was approved for a $5000.00 loan. He gave me **** Maxwells number, ************* and said he would call me. I knew it was too good to be true. I am very upset with myself for falling for this scam and am very upset with this conman. I know I won't ever see my money again.Business response
10/04/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.Initial Complaint
10/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted through email by ******************************* stating I was approved for a loan from 2000 up to 5000. They then pretended to conduct a interview about my employment statuse. Afterwards they asked for my routing and account number . Right after that they said my account was negative dont more how they new this. And told me I have to bring it positive at least ***************************************************************** for my loan payments . As soon as I have them that I was billed my a company called dial pad for $38. They told me it would take 1 hour to get my loan . Then told me the next buisness day. I called them and it seemed the number is not disconnected. They also had me sign loan documents.Business response
10/03/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.Initial Complaint
09/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Applied for a loan got a email with ***** and got a call from lady named ****. Ask me for my info. Had put a temp credit to the account then had me cashapp it. To anther person now waiting for the 5g loan to enter my account.Business response
09/27/2024
We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.
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Get a QuoteCustomer Complaints Summary
177 total complaints in the last 3 years.
76 complaints closed in the last 12 months.