Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like this business was never going to fund a loan but just wanted my social. My income is good and my credit is OK yet they still wanted to beat around the **** and may keep sending them these documents. It was a total nightmare working with them. I will say the only nice thing about this company is they were quick to answer the phone, but could never speak to a loanofficer directly. I make over $100,000 a year and have a 680 credit and could not get funded for a measly $10,000. Its quite ridiculous. I do a lot of quick turnaround financial stuff and couldve definitely been a returning customer.

  

  Business Response

  Date: 03/06/2025

  We appreciate you reaching out to us. LightStream does not offer traditional vehicle loans, instead, our loans are personal and require no collateral. Therefore, our application and review process may differ from other lenders. Since LightStream is not a FICO score-driven company, other factors such as income, liquid assets, your credit report, and payment history are taken into consideration when an application is being reviewed. During our review process, LightStream's credit team may request verification of financials in the form of documentation. If there is a question or concern regarding the documents provided, our credit team may reach out for additional information or more recent statements. We have received your most recent application and will reach out to you shortly if additional information is required or if a decision has been made. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortuneatlyl, I do not have any paperwork and never received anything in writing because the second I told them I wouldn't provide them with my log in info MY USERNAME and PASSWORD for my bank account they told me to hang up i no longer qualify. What I do have is all the call recordings of our conversations. They told me they were going to deposit 2000 into my bank account for $86.85 for 24 months at 4%. Which i knew was way too go to be true. I have phone numbers which are probably no good. But I do have the call recordings. ill have to check my email to see if they sent me anything. When I call the 866 number there in ********* it doesnt sound like the same people. They had a middle eastern accent. Sounded like the same two guys calling over and over after I blocked them they would call from another number]

  

  Business Response

  Date: 03/06/2025

  Thank you for reaching out to us. We can confirm that this was not a valid LightStream offer or practice. Unfortunately, LightStream has experienced situations where people have passed as LightStream employees and have used fake emails/phone numbers to reach out to individuals. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information. In addition,LightStream will never ask for money at any part of our loan or application process, this includes cash, gift cards, money transfers, etc. If you continue to receive suspicious emails, communications or believe you may be the victim of a possible scam, please ignore, and delete unexpected messages asking for password, PIN, or other confidential information. If you have additional questions or concerns, please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).
  

  Customer Answer

  Date: 03/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sometime around Dec. 7th I received a letter in the mail thank ing me for a loan request. It Provided reference # and a temp. ID. It asked me to. Verify my personal information like SS# and wanted me to create a new username and password. I NEVER applied for a loan! This is a SCAM!!

  

  Business Response

  Date: 03/03/2025

  Thank you for reaching out to us. We can confirm that we did not received a completed application, only an incomplete inquiry through Lending Tree, which is a 3rd party lender that advised you may be shopping for rates for a personal loan. The letter you received is merely information on how you can complete the loan application if you desire. As the application was not completed, it has since expired and no credit has been pulled.
  

  While we did not receive a completed application for you,this information has been escalated to the proper team for further review.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract and was approved for a loan of $7000, They had me use a barcode at ******* as verification to return the $1200 however no money was ever deposited in my **************** Checking account, they said there was a problem and had to do it over again that amount was $1203.74 next day LightStream had me buy $801.00 No money from LightStream $686.53 in the negative. I had numerous calls and sent emails as of today I cannot even buy groceries or pay for my medications. The transactions started on Friday, 2/21/25 and as of today 2/25/25 the money has not been returned. I informed **************** however since it was a debit card they cannot do anything other than open an investigation.

  

  Business Response

  Date: 02/26/2025

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

  Customer Answer

  Date: 02/26/2025

  I have numerous emails from  Lightstream *********** which proves they are not being truthful. I reject their response. If necessary I will  gather the emails sent to me from Lightstream as re rnt as today.

  

  Business Response

  Date: 02/26/2025

  At LightStream, we take preventing fraud very seriously. Were aware that scammers may pose as LightStream and make fraudulent loan offers.
  
  Were committed to keeping your information safe.
  LightStream will never use phone calls, text messages or emails asking you to provide, update, or verify personal information such as passwords, Social Security numbers, etc.
  
  LightStream
  never calls with unsolicited offers
  never charges fees for loans
  never demands gift cards or other untraceable payments and
  never makes outbound sales calls.
  
  Knowing how to recognize scams can help you avoid becoming a target. If you receive a call or message from any company presenting themselves as LightStream but you have not applied through *********************************, you are not dealing with the authentic LightStream.
  
  If you suspect a scammer,dont answer their mail, stay on the phone line, download anything nor engage with them in any way. Do not respond. Ignore and delete their communications.
  
  Please contact ****************************************** if you have additional questions.
  
  Thank you!

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a retired disabled, six year-old woman living in *********

  

  Business Response

  Date: 02/20/2025

  We can confirm that this is not a valid LightStream offer or practice. Unfortunately, LightStream has experienced situations where people have passed as LightStream employees and have used fake emails/phone numbers to reach out to individuals. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information. In addition,LightStream will never ask for money at any part of our loan or application process, this includes cash, gift cards, money transfers, etc. If you continue to receive suspicious emails, communications or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, money, or other confidential information. If you have provided these individuals with your banking information, we recommend reaching out to your financial institution as soon as possible. 
  
  

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud in providing an approved loan in amount of $3000

  

  Business Response

  Date: 02/12/2025

  We are truely sorry to hear about the situation you encountered. Unfortunately, LightStream has experienced situations where people have passed as LightStream employees and have used fake emails/phone numbers to reach out to individuals. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update,or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information. In addition, we recommend reaching out to your bank to protect your banking information. If you have additional questions or concerns, please call us at ************** for further assistance. We also accept calls made through the relay service (dial 711).
  
  

  Customer Answer

  Date: 02/12/2025

  The names of the 2 individuals are **** ***** and *** ******. If they are employees with ******************** they need to be both fired and charged with fraud and theft.

  

  Business Response

  Date: 02/18/2025

  We are able to confirm that none of the employees at LightStream have those names.

   

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 05, 2025 I received a call at 10:36am from LightStream lending. They said that I have been approved for $5,000 loan. They told me a loan ID ******. After listening to the details about the agreement until 11:15 about 15 min later I received another call from a different number with same area code stating they were part of the LightStream lending company and this was supposedly the account manager **** *********. He told me they were depositing $550 into my account and needed me to purchase a ******* money card, put $500 on it and call him back to relay the info on the card. The 2 checks they deposited into the account are fraud and got rejected each for $275, totalling $550 taken from the account. I am 63 years old, have diabetes and only make a little over 900 a month which is only enough for my bills. ******* ******************************************* is accusing me of depositing those checks and told me there was nothing they can do to help me.

  

  Business Response

  Date: 02/10/2025

  We can confirm that this is not a valid LightStream offer.Unfortunately, others will attempt to impersonate LightStream in an effort to gain money from the public. We can assure you that LightStream does not ask customers to provide any type of down payment, request they purchase gift cards, or provide personal information over the phone in order to be considered for a loan. LightStream will never send unsolicited emails, text messages, or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information. If you have received a suspicious email or communication or believe you may be the victim of a possible scam, please forward any information to ************************************** Ignore and delete unexpected messages asking for passwords, PINs, or other confidential information.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody inquired for a loan or funding using my information and it put a hard credit inquiry on my credit and i notified both light stream and ********** . I want the hard inquiry removed from my credit that was place on 1/10/2025. Please and Thank you.

  

  Business Response

  Date: 02/06/2025

  Thank you for reaching out to us with your concern and request. We received your initial request on 01/10/2025 and our investigation has concluded. A letter with the outcome and changes you can expect has been mailed to your home address. Please allow ***** days for any credit changes and removals to go into effect and be visible in your credit report. 

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Light stream to acquire a loan mid January 2025. I completed this loan online and right after I completed the application within 30 minutes the application was denied. The reason was because sure they couldnt get a credit report transunion. I thought that this was weird because I have only ever freeze my Experian credit report. I created an account on Transunion snd my report wasnt frozen. I called Lightstream and I was advised they had the wrong birthday. I applied again and once again I was denied again. I applied again and I received a email which stated that my application was withdrawn. I sent a email and questioned this denial. I received a email which states that this was a duplicate application and our application was pending for pay check stub. I submitted this check stub morning of January 22nd and was denied again because of my credit m. Thats weird because my credit rating across all 3 credit bureaus is 766 to 780. No collections less 1% credit card usage. Credit history 30 years plus. I have over 500k in liquid assets and own a home worth 1M. Annual income of 120k bring home over 7k monthly. I believe this company is either a scam or doesnt know what they are doing and I want a full investigation of their practices and I will be notifying the media about this company.

  

  Business Response

  Date: 01/23/2025

  Thank you for providing feedback on your loan experience. We will forward your concerns to upper management.

  In regards to your decline, please note that LightStream is not a FICO score-driven company and our decision is not solely based on your credit score. When an application is received, we review several different items, including the credit profile, financials,debt-to-income ratio, payment history, remaining loan balances, income compared to the loan amount requested, and any documents submitted. We regret to inform you, based on our credit guidelines, we are unable to extend credit at this time.

  Customer Answer

  Date: 01/23/2025

  I like to know what your guidelines are and the exact reason for the decision.  This is what Im looking for.  

  

  Business Response

  Date: 02/10/2025

  Unfortunately, we are unable to move forward with your loan application at this time. Please refer to the decline notice in your LightStream account for the specific reasons we are unable to extend credit. Our lending guidelines are proprietary, and while we carefully evaluate each application based on multiple factors, we are unable to provide additional details beyond what is outlined in your decline notice.

  
  

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against LightStream due to their refusal to refinance or lower the interest rate in my current loan and the poor customer service I received during my attempt to resolve this issue.I have been a reliable customer with a flawless payment history, consistently making all payments on time. Despite this, the company declined to discuss or offer any options to lower extremely high interest rates of *****%. Given the current economic conditions and inflation, I can no longer afford this rate long term. I approached the company seeking a fair adjustment to ensure I could continue making payments for the next three years withiut adding additional time or interest to the loan.When I attempted to call LightStream customer service, I wa rudely met with a dismissive response: "We don't change interest rates; you can only add additional interest to your loan and extend the loan." This lack of empathy and unwillingness to even discuss alternatives was not only unprofessional but left me feeling unsupported as a loyal customer who has already paid a significant amount of interest to date.I believe it is reasonable to request a conversation about lowering the interest rate to prevent defaulting on the loan. I am seeking the Better Business Bureau's assistance in facilities a resolution that allows for a fair adjustment while ensuring the loan terms remain manageable.

  

  Business Response

  Date: 02/03/2025

  We thank you for sharing the details of your recent experience and we apologize that the communication and response was unfavorable and unsympathetic. Your concern has been escalated to our management team. Once a LightStream loan has been established the interest rate is no longer flexible as it is a fixed rate, and our company does not offer the option to refinance or reevaluate the original agreed terms. LightStream does, however, offer financial hardship assistance. If you are interested in learning more about these possible options and how they may assist with managing your loan, please reach out to us via email at **************************************** or by phone at **************. We also accept calls made through the relay service (dial 711).