Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had applied for a loan and I had spoke with a guy on two three different occasions and he promised that I was just alone however cancel and he got my account information then he sent the money and then took the money back causing a negative account a negative balance in my account and but not he posed as a associate of lightstream financial and I gave them all my information which I thought it was a legit person that I was speaking with but now he got my account overdrawn and is is frustrating
Business response
01/31/2023
LightStream will never send unsolicited emails, text messages, or letters asking clients to provide,update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email,communication or believe you may be the victim of a possible scam. Please ignore and delete unexpected messages asking for a password, PIN, or other confidential information.Customer response
02/02/2023
I had attempted to get them all and I had contacted the from the email that they had sent me although you're just saying to delete the email email that's not satisfactory me because they use your image your name your local all of your information pertaining to giving a loan get into my account and then give me money then take money back cause of my account to be in an overdraft because of sending a check and then the account back I mean I understand what you're saying I should just delete it but I was function that it was a legit business because I assuming I was doing the correct homework when I went and go to the ****** the website and it came up and ****** the criteria for getting along and all that look legit but someone was using your image and logo to con people it's easier said than done just to not accept the phone call delete this and delete that that's easier said than done after they supposed to be you lightstream.Business response
02/07/2023
LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information.
Tell us why here...Initial Complaint
01/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid off my Lightstream loan # *******, on December 28, 2022 with a copy of the cashed registered check, by lightstream. I have made numerous communication by email, and phone to get my refund. As of January 14, 2023, I still have not received my refund, but plenty of excuse but no money. One such excuse is in 10 days after receiving your pay off, you will receive your refund "missed that deadline.Business response
02/13/2023
A refund check was mailed to the address on file, on 1/18/2023. If you have not received the check, please contact us at ****************************************.Initial Complaint
12/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was contacted by Light Stream Lending about a loan application. The bank verification process included bank info and bank log in info They would do a partial deposit and i would send it back to them using a form ******************* of prepaid debit cards. I saw the deposits to my account but it ended up being monetary credit due them contacting my bank and reporting fraud on my accountBusiness response
02/13/2023
LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information.Initial Complaint
12/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hi I receive a call from a number today ***************** an I wasnt sure if this was a scam or not I was at work when I got the call so I told the young man on the I would call back he said call back on that number but I didnt because I wanted to make sure he was affiliated with you guys companyBusiness response
02/13/2023
LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please ignore and delete unexpected messages asking for password, PIN, or other confidential information.Initial Complaint
11/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Recently set up a personal loan through lightstream. The website asked how i wanted to receive the funding. I requested to have the funds credited to my account via a wire. On the next page, the system askes if I wanted to use the same banking information for the auto debit as well (made no mention of it being an ach or that i needed to ensure the information was for ach payments). I agreed to have the same account used for the auto payments (was impressed that lightsream was willing to do the reverse wires for the payments). I then received an email 3 days after the paymrnt was due advising the payment did not go through due to a R13 error. The message also stated my loan was getting sent to collections. Extremely frustrated with this (my account has over 60k available) I called the collections team to see what the issue was. The rep advised he wasn't sure and that the info was the same from when I received the wire (which cleared). At this point I asked the rep to clarify how the payment was being debited (via reverse wire or ach debit). He advised it would be an ach debit, at this point he realized the system mad an error in selecting my wire details for the ach payment. He advised contacting lightstream service to rectify. I corrected the account info and submitted a new payment. I then contacted customer support to have the error (caused by their systems) rectified and the interest charges reimbursed. I spoke with a manager/supervisor by the name of **** (wouldn't provide additonal identifying information). **** attempted to tell me lies about the way payments are processed. After catching her in her 2nd or 3rd lie I advised I needed to speak with her supervisor as I was unsatisfied with the incorrect/false information and wanted to file a formal complaint against her. She advised she will request I get a call back. Instead of trying to rectify the issue **** tried to mislead me and tell outright lies about banking systems and the way payments are processed.Business response
02/13/2023
We note that you have spoken with a member of our management, who was able to resolve your issue.Customer response
02/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
10/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
PLEASE RE SUBIT APPLICATION USING EQUIFAX AND NOT TRANSUNION, BETTER YET HAVE TRANSUNION LLC REMOVE SECURITY FREEZES FROM BOTH OF OUR CREDIT FILES. OR FACE CLASS ACTION LITIGATION AND FACE FIRST DEGREE CHARGES FOR BREAKING ******************* ACT.Business response
02/13/2023
We are unable to re-activate a declined application. If there is a freeze on your credit bureaus, you would need to contact the credit bureaus directly to have the freeze removed prior to submitting a new application. Please note, we pull credit history from TransUnion only, which is a hard inquiry.Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied through the light stream website on 10/17. The bank requested additional documents i.e. 1040's and 1120's along with my assets which I provided the same day. Note, my credit score of 807, per Light stream, was provided after I complete the application. However, I was sent a denial letter based on debt owed, debt to income and unable to verify income or assets which are all incorrect. Keep in mind I have documented over 150k in liquid assets and requested a car loan. My DTI is currently *****% with includes my current debt and purposed new loan. When I reached out I got transferred around three times before speaking with an actual underwriter. This was in large part to the prior two employees not understanding basic math and self employed income calculation. Full disclosure I own several companies including a mid-sized mortgage company so I know how to calculate DTI, debt to income, ratio and ability to repay otherwise I wouldn't have wasted my time applying. Apparently per this underwriter at Light Stream they do not consider capital gains or any business income in qualifying. Not only does that not make sense its not logical when qualifying for loans. Especially when income flows from 1120's and 1065's to your 1040's but apparently Light stream doesn't review income the same way as BOA, Chase, ***** or any bank / lender on this plant. If that is the case just have a big disclaimer against any business owner applying for any loans on your site. Clearly say you only want W2 employees applying and if you do not have W2's do not apply otherwise you will be wasting your time and receive a hard inquiry on your credit for no reason. The company needs to get qualified underwriters to review income properly or provide a big disclaimer before self employed borrowers apply.Business response
02/21/2023
LightStream loans are originated to individuals. While our loans may be used for business purposes and we accept self-employed income sources, approval is based on the individuals profile. Finally,it should be noted again that each individual profile is different and that we make our credit decision based on the specific reporting of the individuals current profile.Initial Complaint
10/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am on the national, permanent Do Not Mail list, but just received a snail mail offer from LightStream yesterday. On the paper, there is no mention of opting out, and there is nothing to be found online either. It seems my only option is to call Truist. I think it is ridiculous that a company can bypass my request for no mail and also offer no way to opt out. As an aside, I haven't had an account with LightStream in literally years, and am unsure why they think it is okay to start sending me mail...Business response
02/13/2023
We will submit a request to remove you from all marketing material/mailers.Customer response
02/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. One caveat: I do not like the phrase "submit a request" as this does not infer a guarantee.
Regards,
***************************
Initial Complaint
10/02/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I was contacted by this company with a personal loan offer. Upon signing a "contract" the "loan officer" asked me to follow several steps including confirming personal information they already had on file. They promised to complete the loan after following several steps and would then ask for "one last step"Afte filing a freeze on my banking account the 'loan officer' ************************* threatened to make things worse for me and that he had all of my information and would make me 'regret my actions'. Company may or may not be affiliated with ************* Representative names: *************************, ***********************, *************************, ****************** Company's email ************************************ Phone: ************, ************, ************Business response
10/10/2022
Dear ******************,
We apologize that you were contacted by persons not affiliated with LightStream, a division of Truist Bank. LightStream will never send unsolicited emails, text messages or letters asking clients to provide, update, or verify personal or account information, such as passwords, Social Security Numbers, PINs, credit or check card numbers, or other confidential information.
If you have received a suspicious email, communication or believe you may be the victim of a possible scam, please forward the information to ***********************.Sincerely,
LightStream
Initial Complaint
09/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company pulled my consumer report causing my score to drop 5 points just to wrongfully, unlawfully & illegally denied my credit application. I have reason to believe and do so believe this action was willful and intentional. If I don't receive remedy quickly I will escalate this to small claims and federal court.Business response
11/28/2022
Dear ******************,
Your BBB complaint was received and it appears you spoke to our office on 9/27/2022 to discuss your application, and an internal complaint was filed on your behalf. After that discussion, a re-review of the application took place on 9/28/2022 and you spoke to our Underwriting manger regarding the decision. Our Underwriting manager attempted to contact you again on 9/30/2022, but had to leave a message. As of 11/28/2022, there hasn't been a return call to our office.
Thank you,
LightStream
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
165 total complaints in the last 3 years.
85 complaints closed in the last 12 months.