ComplaintsforLightStream

• Initial Complaint

  09/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In June my husband and I applied for a personal loan with LightStream to pay for some renovations needed in our new home. After submitting our application, LightStream tried to contact my husband during work and requested he return their call. They said he needed to answer a few questions before they could process our application. My husband tried several times to contact LightStream via the number they left in his VM and the number left in an email. We were never able to reach anyone by phone. LightStream still processed our application and did a hard inquiry on our credit. They denied our application because we had not contacted them to answer their questions. The inquiry reduced our credit score. When trying to contact the business to resolve the matter, they just say we'll need to reapply if we want a loan.

  

  Business response

  02/13/2023

  Prior to submitting an application, it is disclosed that LightStream will pull credit history in order to determine if a loan offer can be made. The applicant(s) are required to acknowledge the disclosure before the application can be submitted. Submitting an application does not guarantee a loan offer will be made.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Lightstream will not make me make an earlier payment to reduce my principal and save on interest cause I am on auto pay. This is an unfair practice as they are forcing me to keep a scheduled payment. Sometimes I wish to pay a little earlier to save interest and find it unethical for what they are doing. But most of the time I need auto pay.

  

  Business response

  09/09/2022

  Dear Mr. ********,

   

  Thank you for sharing feedback with LightStream regarding payment application.  As requested, our management team has been made aware to contact you to discuss your concerns.

   

  Thank you,

  LightStream

• Initial Complaint

  08/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Applied for a home improvement loan with a credit score of 771 and was denied due to serious delinquency on my credit report. I checked my report before and after applying and dont know what theyre talking about. How would I get that score with a serious delinquency? Im pretty sure their home improvement loan product is a scam to get borrowers to apply for the big loan with the low APR, which they will deny in an email along with a link to the other loans that theyd like you to apply for with less favorable rates. Wish Id skipped this one.

  

  Business response

  09/02/2022

  Dear **************,

   

  Thank you for sharing your experience with LightStream.  As a result, your feedback has been escalated to our management team and they will be contacting you to address your concerns.

   

  Warm Regards,

  LightStream

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a call from lightstream today from a phone number of ************. Told them to remove my number and the person on the online line told me It would take money b**** and hung up on me. I tried to call the number back it's not a call back number.

  

  Business response

  08/30/2022

  Dear **************,

  Thank you for sharing your experience and feedback!  Unfortunately, the number you received a call from is not associated with LightStream, a Division of Truist bank.  We'd like to recommend you register your phone number(s) with the Do Not Call Registry to assist with removing your phone number(s) from national telemarketing databases.  

   

  Warm Regards,

  LightStream

• Initial Complaint

  07/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had once applied for an auto loan quote with them. The loan was not what I wanted and I never proceeded further. They continue to send solicitation to my home several times a year, or maybe even monthly. I had called and asked them to remove/delete all my personal info from their system. I also said I am a ********** resident and have the California Consumer Privacy Act for them to respect as well. They told me that they can not remove my info, but will stop sending me things. It has now been almost a year and the solicitation never stopped. I am requesting for them to delete all my info(including social security info) and stop harassing me.

  

  Business response

  07/21/2022

  Dear *********************,

  We apologize you received marketing materials after your initial contact with LightStream. Your information has been removed by our internal marketing department and you will no longer receive information from LightStream. Additionally, consumers who reside in the ******************* are required to request the deletion of their information by following one of the two methods below:

  1. Access the request form at https://www.truist.com/privacy
  2. Call Toll Free Number at ************ for a ************* Teammate

   

  Thank you for sharing your feedback and we hope this information is helpful.

  LightStream

• Initial Complaint

  07/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have an account with Lightstream for 3 years. In that time I have never made a late payment, nor have I missed a payment. Yet due to lightstream's mis application of a payment and refusal for many months to correct it, despite MANY contacts, they show my credit as late and had me listed in collections even though NO PAYMENT HAS EVER BEEN MISSED. Additionally, I stopped using a credit union for a while and went to a bank. Lightstream IMMEDIATELY accepted electronic payments from the bank. A while later, I returned to my credit union as they sorted out their issues. Not a new account, it was just idle during that period. Same account that was already established with them and they are REFUSING electronic payments (4 months now) and demanding checks be sent, which is delaying payments. I do not know what their problem is, no payment was ever missed, no payment was ever returned/insufficient funds, and the only payments that they do not get on time are the ones they REFUSE to accept for no valid reason, nor have they ever bothered explaining their insanity. I am guessing they don't really want their money, considering the games they play. I want this nonsense with electronic payments to stop NOW, and I want them to inform the credit bureaus that my payments were on time. I do NOT accept phone calls as people like to lie on the phone. I accept written communications only, so that there is a record.

  

  Business response

  07/20/2022

  We've submitted a request to review and make the necessary credit reporting updates for this client.  

   

  Thank you,

  LightStream

  Customer response

  07/22/2022

  I accept their making the credit corrections, IF they do so. What I REJECT is that they did NOT address my concerns about the games they are playing with my online bill pay from my credit union. I, as I said am using an account that I have used previously. Same credit union, same routing and account numbers, same everything. A credit Union that is ONLINE WITH THE FED, and from which there has NEVER been a returned or rejected payment. Yet these Bozos continue to REFUSE online payments, even though they USED to accept them from this credit union, demanding mailed checks and delaying my payments thus allowing them to charge more interest. I am disgusted by this behavior. NONE of my other accounts pull this BS and Lightstream ONLY seems to pull this c*** with Credit Unions, not with Banks. That seems like a very discriminatory practice. I DEMAND that they STOP delaying my payments and START accepting the electronic, online bill pay from my ************* When they address THIS issue AND my credit record is FULLY corrected, then and only then will accept their response!

  

  Business response

  11/28/2022

  Dear ****************,

   

  Upon additional review of your concern, the issue has been resolved without incident and with no further impact to your credit reports.  Thank you for sharing your feedback and experience while we worked to ensure your account is reporting accurately with payments received.

   

  Thank you,

  LightStream

• Initial Complaint

  07/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 6/01/2022 I spoke with ****************** and advised her that I would be unable to make any further loans other than the original loan of **** dollars. Around 11am I again texted ***** telling her that I would have to wait until I came back from my business trip to go forward with another greater loan she assured me that the funds could be deposited into my cashapp account that would still be able to make the loan transaction that was not the case she took the partial loan money that was in my checking account and 400 dollars more dollars not linked to the loan which has left me in a city on my business trip without any traveling funds to move to my next meeting place

  

  Business response

  07/05/2022

  Dear consumer,

  Unfortunately, the entity you've been interacting with is not LightStream a division of Truist Bank.  LightStream only accepts lending applications via our website www.LightStream.com.  Additionally, we do not have a loan officer by the name of *****, nor do we deposit loan proceeds onto a mobile app. 

   

  Best Regards,

  LightStream

• Initial Complaint

  06/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a loan for a Pool. Online it should that the interest rate was 6.8% to 17%. I have well over an 800 credit, money in the bank, 700k in equity in my house and make over 230k in income for just myself. I was approved at ****% interest and when I called they could not tell me why it wasnt the 6.8%. they said it is based off income, credit worthiness etc.. I also have no missed payments on my or my wife credit file. I decided to not go with it but I feel that the way they treated me and how confusing it was to work through them I do not believe they ever offer someone the better interest rate which is deceptive business practices. I do not like that now I have a hit to my credit because they looked at it. I assume they just figure people will take the loan at the higher rate.

  

  Business response

  07/20/2022

  The consumer's feedback has been escalated to ***************** for further review.

   

  Thank you,

  LightStream

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is a loan company. Their website and app do not work at all. This is not just a technical issue but an issue that has happened half-a-dozen time now. Unable to access my account and unable to make payments is a breach of service this company promised. This situation makes people freak out. How would you feel if all of sudden the website that you have been paying just disappeared?

  

  Business response

  05/12/2022

  Dear ********************,

  Thank you for taking the time to share your experience using our website.  Please contact us at ************** for technical assistance during our business hours, Monday - Friday: 9:00AM to 8:00PM and Saturday, 12:00PM to 4:00PM Eastern Time.  We also accept calls made through the relay service (dial 711).
  

  Customer response

  05/13/2022

  You did not even get my name right. What is wrong with you guys. 

  

  Business response

  05/13/2022

  Dear Mr. Rosckowff,

   

  Please accept our sincerest apologies for the response you received that was not addressed to you.  This error should not have happened and has been addressed to mitigate anything like this from occurring again.

   

  Sincerely,

  LightStream

• Initial Complaint

  04/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I sent emails to LightStream customer service <****************************************************************> on the following occasions: January 22, 2021, October 13, 2021 and on January 21, *********************************** from all of their mailing lists. To my dismay, I have received yet another solicitation in the mail in April 2022. I have provided copies of the email communications sent to LightStream referenced above. It is my sincere hope that BBB can intervene and contact LightStream on my behalf requesting that they cease and desist any and all communications to me via mail and/or email as I have previously requested on several occasions. LightStream advertise that they have an A+ rating from BBB on their webpage, but this behavior is unacceptable from any professional organization. Thank you for your assistance!

  

  Business response

  04/22/2022

  LightStream has taken the appropriate steps to ensure any and all marketing campaigns are removed for this consumer.

   

  Thank you,

  LightStream

  Customer response

  04/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩