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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
As a DOT license holder who frequently deals with vendors, I have encountered numerous challenges, but my experience with GoShare has been the worst. The primary method of communication with GoShare is through chat, which is extremely limiting and ineffective for me. Real-time, two-way communication is essential in my line of work, and the chat-only option has proven inadequate.My frustration began when GoShare repeatedly changed delivery dates and times without consulting me or seeking my approval. This lack of consideration disrupted my schedule and created significant inconvenience. Furthermore, the level of respect in their communication was severely lacking. The tone of their messages was dismissive, and it felt as though my concerns were being brushed aside.The only time I received a prompt response was when I mentioned that I would contact corporate and follow up with a certified letter. Its disheartening to think that only the threat of escalating the issue to higher authorities prompted them to take my concerns seriously. As a professional who prides herself on timely and respectful interactions with vendors, this experience with GoShare has been extremely disappointing and frustrating.
Business response
07/24/2024
I apologize working with GoShare hasn't been all positive. Unfortunately, we are set to the schedule of the customer. It sounds like that project just wasn't the best one for you. I will definitely review interactions surrounding the project. Chat or text is the instant access to customer service and the best way to contact them.Initial Complaint
06/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
June 26, 2024 I, ******************* is filing this complaint against GoShare Inc under the false allegations stated by GoShare in order for them to terminate my contract with them as a driver. u accepted, damaging an item, insulting/disrespecting a customer. ********************** dealbreaker #2: An average customer feedback score of less than 4.0 out of 5.0 Project ****** the client stated that *** took a trailer hitch from their lot. Client tried to contact him several times and *** was not responsive. All of these allegations from Goshare is FALSE. 1, I have never been late delivering an order and I have never canceled a delivery. 2, I have never damaged an item. I have delivered 4 items with Goshare, 3 trailer drop offs and one mirror delivery in which the client assisted me in caring it inside of their home. None of the trailers were damaged and I have photos of each and every trailer. 3, I have never insulted or disrespected a customer. ********************** claimed I have less than 4.0 star rating however as you can see with the attached evidence that I have 5 stars. Lastly, there was a hitch in front of the last trailer I picked up Project ******. I moved the hitch out of the way not knowing that I accidently placed it in the bed of the truck. I was focused on the trailer and making sure everything was ok with the trailer. I completely forgotten about it as it was just a hitch. I informed that customer that I had placed the item on the side forgetting that I accidently placed it on the bed. I informed Goshare that I realized I had the hitch yesterday when I started my work week. I swiftly brought the hitch back to the customer and apologized as I didnt realize I had the hitch. Hours after I returned the missing item Goshare falsely terminated my contract under false allegations. Under Florida law these false allegations is considered defamation. As you can see from the evidence, I had 5 stars and was ranked high on the leaderboard. Please see attached word doc.Business response
06/27/2024
Hi ***. Thanks for writing. Unfortunately we will not be able to reinstate your access to the GoShare platform. This decision is final based on the reasons outlined to you. We wish you the best in your future endeavors.Initial Complaint
06/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Good Afternoon,I am writing to request assistance in activating my GoShare account. I have completed all the necessary steps, including paying for a background check, which came back clear. For the past two weeks, I have been in constant communication with your customer service and driver support departments.My insurance is valid, and I recently purchased it on June 7, as indicated on my insurance card. Despite this, I continue to face issues with getting my account approved. My registration and insurance have both been approved multiple times, yet my account remains inactive.I would greatly appreciate your help in resolving this matter and activating my account as soon as possible.Thank you for your attention to this issue.Best regards,*************************** It PS it is very hard to be discussing something on a email when no one is replying back to you in a timely manner either.Business response
06/26/2024
*****, 2 things.
1. The BBB isn't a division of GoShare. They don't determine how many driver applicants the team has to review. And I hope you would agree that any driver who has applied and supplied all of their information before you should be activated before you.
2. Your profile was activated on 6/21/24. You were sent an email of the activation as well as other emails detailing how to be a great GoShare driver. Please check your email and log into your account.
Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The only problem I have is customer service not responding to my request
Regards,
*************************
Initial Complaint
06/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I would like a refund of my background check. They want to charge me an additional $100.00. I no longer want to perform on their platform. I have also seen that people have been waiting months to come on to the platform. I cannot afford to pay a company to be on their platform and I am not immediately activated.Business response
06/12/2024
Unfortunately, we will not be able to refund the background check fee. We do advise the fee is not refundable in the email sent, on the website *********************************************************************************************, and on the site when you are paying for the background. Counties in ******** charge extra so as the website says: The background check fee is $49, or $154 if you have ever lived, worked, or received a citation in the state of ********. In 2019, New York raised the prices of records requests in their state. Unfortunately, the high cost of conducting a background check in the state of ******** requires us to charge a higher amount if you are a current or past resident of the state. The background check fee is non-refundable.Customer response
06/12/2024
I have lived in *** prior to 2019 and not after Your trying to charge me ****** for a state I no longer reside in. This doesnt include me.
I have lived in ** since 2017.
I dont need to deliver upon your platform. I dont care to deliver upon your platform. I would rather part ways. However I would like to be refunded and part ways.i want my information out of your system as well upon the issuing of my refund.
Your allowing people to sign on and your not telling them that there is a 6-8 week waiting period as well.
Ive been on plenty of delivery gig platforms you can think of and never once having to pay for checkr which majority of the delivery platforms use.
Business response
06/13/2024
The ** fees are pass through fees we get charged by Checkr. As you said you lived there at one time. Since Checkr found that information, they must check and hence the charges. Unfortunately we cannot refund those charges. You can read more here: *********************************************************************************************Initial Complaint
06/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On March 26,2024 I applied online with GoShare, they required $49 for a background check. They had many warnings for no refund due to not clearing a background check and it would take 4-6 weeks to finalize. My background cleared and I uploaded all required documents on March 26. I emailed GoShare on several occasions inquiring about my documents review. They continue to say that due to high number of applicants review times have increased. I am asking for a refund of $49 due to GoShare inability to review documents in order for me to work.Business response
06/03/2024
We have refunded the background check fee to this potential driver.Customer response
06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Passed all checks sent in photos 4/8/24 Checked back with them via chat bot No Help at all You scammed me out of background check fees Shame on you Return my feeBusiness response
05/10/2024
Hi *****. Thanks for the email. Just a couple of things. 1. you were told in multiple emails our current backlog is 6-8 weeks. 2. You emailed Driver Support on April 10th from an email address that is not associated with your account. We replied to you requesting an email from the correct email address and never received another email. 3. You did initiate a chat but when an agent came on to chat with you, you never responded.
To be able to assist you, you need to email ********************************* from the email address associated with your GoShare profile. The Driver Support team will be able to tell you if you are missing anything to move forward.
Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I applied to be a driver with GoShare. The description they provided approved that I meet the requirements as well as my vehicle. I passed the background check and was sent a link to watch a video and I completed it. I uploaded all my information including: ID, vehicle pictures, insurance, my selfie, vehicle registration and everything was on review for over 3 weeks. And finally I received a response that they are not going forward with my application without giving any explanation. I think this has to do with providing my personal opinion on them on bbb a week before I was declined. This is not legal and not making any sense at all. They now have all my personal information for no reason. When I checked their ratings on bbb, it shows 1.38/5 which is very suspicious of being a total scam and stealing money from candidates as background fees of $49.Business response
04/05/2024
Hi ********. We did remove you as a driver on the GoShare network because of your actions going against the GoShare Community Guidelines. Also, we refunded the fee you paid for your background check. You are not out any money. We wish you the best of luck in your next endeavor.Customer response
04/05/2024
so I got removed because I gave my opinion and expressed my freedom of speech which is against the law. And the guidelines you have are not legal since they are preventing people from expressing themselves and I seek further investigation into this matter.
also, I did not receive the $49 fees you said it was refunded.
I would like a proof that my sensitive information is deleted from your system because I doubt that it will be sold or used to steal my identity. I had a friend who signed up with Uber but never drove with them, and he found out that someone is using his uber account in ******** while he lives in ********.Business response
04/11/2024
Hi ********.
I emailed the refund receipt to you again today. You have been removed form the GoShare network. Also, we are not Uber so I cannot comment on your friend.
Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Image of Goshare charges to my bank accountBusiness response
03/28/2024
Thanks for the message. In multiple emails and on the website ********************************************************************************************* we state that if the background check company Checkr has to check in the ** counties, there are extra charges. These are pass through charges that GoShare gets charged for the ** search. This driver's background check shows the ** charges, so these fees are valid.Initial Complaint
12/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
They took $50 from my acct and never provided me with the product.Business response
12/18/2023
Thank you for your review. While I cannot describe on this public forum why this driver applicant failed his background check, more information about what could fail the check can be found here: *********************************************************************************************. Unfortunately, the background check fee is valid and non-refundable.Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When filling out an application I paid $50 for a background check. It has since been 2 months with no results. This company is a fraud. They take your money for a background check and do halt your application. This should be handled.Business response
06/06/2023
Thank you so much for reaching out. We have communicated with **************** multiple times about the delay in his background check. Though I cannot confirm it is the case with this applicant, many times the delay is because there is a negative **** on the background and the county or state clerks office has to take extra time to verify. Unfortunately, this manual process does take extra time. As stated in our Delivery Professional Terms of Service, the background check is not refundable.
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Get a QuoteCustomer Complaints Summary
20 total complaints in the last 3 years.
13 complaints closed in the last 12 months.