Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24th 2023, I brought my vehicle, a KIA ** 2021, to Kearny Mesa Ford (Sunroad Auto Collision Center) for necessary repairs as discussed and agreed upon with their staff. On February 9th I was informed that the repairs would be completed within 19 days, per their Estimate of Record (attached). However, to my dismay, the repairs have not been completed despite a significant amount of time having passed.I have made multiple attempts to address this issue directly with Kearny Mesa Ford (Sunroad Auto Collision Center). I have had conversations with their staff, expressed my concerns, and requested updates on the status of my vehicle. Unfortunately, their responses have been unsatisfactory, and there has been a lack of transparency and accountability regarding the delays.

  

  Business Response

  Date: 05/17/2023

  *******, we're sorry for the delay on your vehicle repair. Unfortunately this was a big repair job with many parts that had to be ordered. We are waiting on parts to finalize this repair. Our Collision Center Manager will be calling you today to give you a detailed update and he can answer any questions you may have. We thank you for your patience.

  Customer Answer

  Date: 05/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************************************************************************************* has acknowledged the delays in completing the repairs on my vehicle and expressed their apologies for the inconvenience caused. They have proposed to prioritize the completion of my vehicle's repairs and commit to a revised timeline, of approximately June 17th. This timeline was provided by the Collision Center Manager per a phone call on May 17th. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like I said to the KIA ***** from the beginning I am a veteran with Mental disabilities,PTSD, amongst other things. Sunroad Collision Center received my Telluride June 1, 2022 and it was ready July 29, 2022. The service department refuses to change my shocks that are under warranty. The Collision center was supposed to repair my vehicle and give it back like new. Which is why I paid $2500.00 to them for services. Upon receiving my car I noticed there were many parts missing and the driver's side seat belt broken which it wasn't in the first place. I talked to ******* de ***** and ************************* about the missing parts and I was told my car comes like that from both her and *************************. All future requests were met with a flat out NO. I called the corporate office in ****** and they told me to try again to get whatever paperwork and anything else that needed from them. I drove to a *** 25 minutes away because the parts guy claimed he couldn't find the parts in the computer. ************************* made it seem like there was no one else I could talk to regarding my issues with him. I found the customer service liaison and voiced my issues to her. I proved to her that what I said was true major resistance and attitude from her. She said she will issue me a check for the part which was in this case was a tow hitch cover which I drove 20 minutes to find in less than 60 seconds by ************************* great guy by the way every time I go see him.I was asked how much was the part by the Liaison and I said around $56.00, $58.00, $60.00 as she's shaking my hand she turned and said send me the receipt and I'll give you what's on it. That's common courtesy right with any business right. But What about my gas and time and frustration? The customer service liaison issued me a check for $58.00 issued me check for $58.00. My PTSD and mental disability had me thinking that that was done out of retaliation for me finding their mistake. Back then all I want was refund. Now I want more than that.

  

  Business Response

  Date: 05/15/2023

  Dear *************************************,

  First and foremost we want to thank you for your service to our country. We would be ************* your concerns but our records indicate that your vehicle has not been here since November 2022. Please feel free to make an appointment with our service team so that we can take a look at the seatbelt and shocks.

  Thank you,

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been in this establishments service center since December 2022. A diagnostic was performed that showed the Transmission control module to malfunction but after that diagnostic it was never disclosed that my vehicles Clutch levers needed to be replaced. After 4 months of waiting for the **** when it was replaced my vehicle is now unable to operate according to the employee ***** when that was not the state my vehicle was in when brought into the service center and these malfunctioned parts were not disclosed, there was a repair negligence and/or some damage *** have occurred after the recalled part was replaced. The manager **** took absolutely no accountability and disregarded the situation with a sense of urgency, has not touched base - *** also never offered resolutions and the service advisor ***** also has not responded to forms of communication when they have possession of my vehicle at this point. **** stated he would confirm if **** would allow myself to provide the part as this location is retailing the same part provided by **** manufacturer for thousands more than its sold for online, I confirmed with **** Motor company that stated each location makes those decisions and when contacting **** again they stated a case was not open for the part so again those in higher capacity are lacking communication, accountability and not offering resolutions even when I was willing to proceed with repairs and/or having the vehicle be returned back to its natural state of being able to operate because it was operable when brought into this service center. I opened a case with **** regarding the part since apparently **** did not and he nor did anyone at this location touch base regarding the repairs, parts, resolutions, retaining vehicle, etc. My next step is filing a case with the local ****** of ********** Repair for an thorough investigation as well as retaining a lawyer for litigation proceedings, a lawsuit is pending for ****.

  

  Business Response

  Date: 04/11/2023

  **************** arrived at Kearny Mesa ford on or about December 16, 2022 His car was towed in, from the other **** Dealer he was working with, (**********) they attempted to repair his Focus by replacing a Transmission Shift Pump. Once the shift pump was replaced, the vehicle was still not right. The check engine light was on, and the vehicle was not driving correctly. When we started the diagnosis the transmission control Module had several codes showing.  The pinpoint test we performed showed we needed to replace the trans control module; the module was covered under an emission warranty.  We replaced the part, and upon replacement, the tech was unable to get the vehicle out of his stall as the transmission was still faulty. After the module was replaced,we continued testing on pinpoint test N, and found the shift paddles were sticking.  Because the paddles were sticking it caused the transmissions clutch to be worn enough that makes the car almost undrivable. We submitted the costs of repair to **** Customer service and **** agreed to pay $2377.00 of the $4000.00 estimate. We were elated to inform **************** that **** was stepping up to help financially with the repairs, as the vehicle is currently out of warranty coverage.Unfortunately, **************** was not happy with this. He began to try to find Parts Not sourced thru a **** dealer.  We will not work with parts not purchased here; this is our prerogative. At that point,we feel **************** was being unreasonable and would not authorize any additional work to be done. This caused the long delay in the repair process.   
  
  However, at this point we have decided to cover the repair as a goodwill gesture and already have the parts here to complete the job.  **************** needs to visit the dealership at his earliest convenience and authorize the repair so we can move forward.
  
  Thank You,
  
  *******************
  Service Director 

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at the ****************************** since October 18, 2022. The dealer states the part needed for the repair is not available. They informed me in October that my car would be ready by December, and at the end of November, they informed me it would be "some time" in January 2023. This is the second repair on this car that has taken an extraordinary amount of time. They had my car in their shop for nearly three months at the beginning of 2022 and now it is in for another three to four months. That's nearly eight months in the last year. That's nearly eight months that I lose on my warranty while I am still paying for insurance and registration fees. I have had to call several times to get a response from their manager and only after telling the service agent that the manager is not returning my calls, did he call me back. With no resolution.

  

  Business Response

  Date: 01/16/2023

  Unfortunately, as of today we are still waiting on the torque converter that is on national back order. Because of the customer's hardship and the ********************'s request, we made some calls and we were able to find a part in our market. We will have the part hopefully by tomorrow and will have the vehicle ready by the 21st barring no other issues. We will be in contact with the customer shortly to confirm that we were able to secure the part needed to move forward with the repair. 

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Kearny Mesa Kia ********** in *** Diego, **. in Jan 2021 - ******* financed thru ********* ******* in Thousand Valley, CA. per Kearny Mesa **********'s recommendation. On April 28, 2022 the vehicle was paid in full (see *** ******** ********* ******* did not release "pink slip" to legal owner and complainant (****** and *********************). ********* Fiance released vehicle electronically with DMV, but issued vehicle title to another *** ********** and refuses to correct. Tried to resolve for 7 months to correct the error. Despite complaints, *** refuses to correct the error and send us our pink slip (legal documents) showing ****** and ********************* as legal owners. *** ****** they can do nothing. As such, we have our *** ******* in our possession, but cannot obtain the pink slip/ownership. Should an issue arrive, we are not shown as the legal owners due to the refusal of *** to correct the title on the pink slip. We have a letter from *** ******* stating the vehicle is paid in full and that they will issue release the pink slip. Letter shows Vin, License Plate, and our name on it. This intentional action by *** transferring title to another dealership knowing we are the rightful owners, and refusing to amend the error with DMV, is Fraud and Theft. This is also a Theft by False Pretenses - ***** Penal Code: 532 (Felony); Grand Theft: PC487 (Felony); ***** PC 115 - knowingly/falsely transfer a record or instrument (Felony), and there are more codes.

  

  Business Response

  Date: 11/03/2022

  We spoke with the customer and we're sending the title to the state because *** put ** as the lienholder. Customer was in agreement to have the title sent to the state to remove ** as lienholder. Customer will receive clean title from ********** DMV in about 30 days. 

• Initial Complaint

  Date:09/19/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/17/2021 my car kept turning off, I called and they say they have nothing available till monday morning and I scheduled an appointment for 7am and updated online to 8:30. the lady was very rude and not helpful on the phone at all. I then get my car towed on monday morning with no call backs. I keep calling in only for them to give me the run around on my car. Not to mention I have 2 kids I have to pick up from school every day and I live far from the dealership. this car is still newer and should not be having these issues. No one has been helfpul or urgent to their customer needs. They only give me me the run around and say they are unsure when the car can be looked at. I go online and show alot of appointment slots for them to keep claiming they are "busy". They claim they do not have loaner cars and can rent a car for 45 dollars a day when they don't even tell me whats wrong with my car or when it will be ready. I am so upset with how I have been treated when this is time sensative. I should not have to be put through this and will contact a lawyer if this is not resolved

  

  Business Response

  Date: 09/20/2022

  We tried calling the customer and left message at ****** yesterday. We have no record of the vehicle since 2018.  When looking up the vehicle the customer has a Branded title/Salvage title in *******. We're not sure this complaint is for our dealership given the complaint was processed in ******* and the title is from *******. We would be happy to assist if the customer would like to reach our service director at ********************************** or via phone at ************. Thank you.

  Customer Answer

  Date: 09/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  How do I remove this Im so sorry this is the wrong dealership 
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to report Kearny Mesa Kia for misrepresenting the condition of the 2019 *** ******** used vehicle as a supposedly"certified" car and selling it when the vehicle had multiple issues, including a broken A/C, side mirror cover paint damage, and a leak in the roof of the car causing water damage. I was also overcharged for a damaged car. Kearny Mesa***did not disclose any mechanical or exterior issues with the car at the time of purchase, but the A/C unit has been blowing hot air since the day I bought it and there was paint damage on the side mirror covers, as well as water leaking from the roof of the car. I was also overcharged for this damaged vehicle, with a total cash price of $29,004.91, given all the issues. The car should not be considered as "certified" if there were undisclosed issues with it. I demand***buybackthe car and compensate for being without a working air conditioner for 44 days, and for the gas mileage wasted to have the car serviced five times at *** of ****** and driving to San Diego Kearny Mesa Kia twice. I demand *** buy back the car or else I am considering pursuing legal action against ***. It was a total of seven attempts the *** ****** tried to fix the car. On 8/12/2022 the Kearny Mesa Kia service advisor found that the condenser in A/C unit is after-market and is damaged, has a leak, and that the previous owner was most likely in an accident or hit a rock then replaced the condenser himself with a part that did not fit properly since it is not from the manufacturer. The previous owner appears to not have reported it. It is against the law for *** to certify the vehicle if it was in a prior accident and the condenser was damaged. It is very dishonest and unlawful that the service department in Kearny Mesa Kia sold this damaged car when they knew that the previous owner damaged the vehicle. The leak in the car roof is still not fixed and I drive in mold and wet seats when it rains outside. I demand *** buy back the car.

  

  Business Response

  Date: 09/16/2022

  Ms. ***, we would like the opportunity to discuss your options and have tried to reach you several times this week. We called on Tuesday, September 13, 2022 at 9:00am and left a message. We also attempted to reach you the following times:

  September 13, 2022 at 2:00pm and left message

  Emailed September 13, 2022 at 4:27pm 

  Called September 14, 2022 at 3:00pm

  Called September 16, 2022 at 1:00pm and left message

  Please feel free to contact our Service Director, ***********************, at ************ or via email at *********************************** We will be happy to assist you.

• Initial Complaint

  Date:07/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an auto purchase I made through Sepas Johari a consultant at ************* through the ******************** union at the *************** (******, **) branch. I purchased a 2019 Kia ******** LX FWD from the Kearny Mesa Kia in San Diego, ** on 6/7/2022 and they did not disclose any mechanical or exterior issues with the car at the time of purchase, but the A/C unit is broken and has been blowing hot air since the day I bought it and also there is visible paint damage on the car side mirror covers, that also was not disclosed to me. The dealer misrepresented the condition of the car and overcharged for a used car. The car should not be considered as "certified" if there wereundisclosed issueswith it. There is also visible paint damage on the car side mirror covers the day I purchased the car, that also was not disclosed to me. I was taken advantage of andoverchargedfor this damaged used vehicle, with a high$25,504.91 loan,a broken A/C, and damaged side mirror covers that indicates the car was damaged in a possible flood prior to sale. The **** value and suggested price was $23,885, yet I was charged much higher than that, also given that there are issues with the car. The Carfax vehicle history report shown to me was dishonest as well, as Sepas only mentioned two scratches on the car at the time of purchase. Sepas and the Kearny Mesa Kia dealership in San Diego were dishonest to me about the vehicle history. The condition of the car wasmisrepresentedand this is unlawful. The car should not be considered as "certified" if there wereundisclosed issueswith it. I question that the car was not in any collisions with significant damage and that the odometer has not been rolled back. I have already gone to the dealership twice now to have the A/C unit fixed, however, the issue is still not resolved and the A/C unit is still blowing hot air.

  

  Business Response

  Date: 07/08/2022

  This vehicle was purchased thru Autoland and Kearny Mesa Kia never met the customer or discussed the condition of the vehicle. It is a certified *** and has full warranty that should repair the air conditioning at no charge to the customer. If she would like to bring it to us we would be happy to fix the air conditioning of this vehicle. The price was negotiated with Autoland vehicle broker ** in ******. As stated earlier, we never spoke with the customer about the interior or exterior of the vehicle. This vehicle passed all certified conditions at the time of delivery and was within the program guidelines. 

  Customer Answer

  Date: 07/08/2022

  I had called the Kearny Mesa Kia in San Diego and they admitted that they did not check the air conditioning unit of the vehicle. Kearny Mesa Kia and the Autoland broker Sepas Johari were dishonest and did disclose any mechanical issues with the vehicle, including a leak in the A/C unit. The side mirror covers on the vehicle also had water damage the day I purchased the car, and that also was not disclosed to me. I was taken advantage of and the condition of the car was misrepresented. I was also overcharged. When I contacted Kearny Mesa dealership regarding the A/C issue and requesting to cancel the agreement, demanding them to return my traded-in vehicle, they refused. Under California DMV Car Buyer's **** of Rights, dealers are prohibited from advertising a vehicle as "certified" if the vehicle has frame damage or was sold "as is", and if the seller failed to provide the buyer with a complete inspection report of all components inspected. Kindly advise.

  

  Business Response

  Date: 07/09/2022

  The vehicle was purchased from the broker Autoland up in ******. Kearny Mesa Kia did not negotiate the agreement with you,  Autoland did. As far as the air conditioning it was functioning as it was supposed to when it was delivered to the broker. If it is not working properly now,  the vehicle is under warranty and can be fixed ** in ****** by a dealer close to you. If you would like to bring it to us we will fix it and go over any other concerns you have on it. Please advise.

   

   

  Customer Answer

  Date: 07/11/2022

  The air conditioner was not working properly when it was delivered to ******. Kearny Mesa Kia told me over the phone that the service department forgot to check the A/C unit. They admitted their fault for not checking it for the inspection.

• Initial Complaint

  Date:07/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole experience from the beginning to today has been terrible, unorganized and unprofessional. The original vehicle approved and waiting for me was the new 2022 Stinger. They sold it to another customer. I waited 2 weeks for another shipment. That came in and was also sold to another customer. No shipments of the vehicle I purchased and put a hold payment on. Would not get another shipment for months. Had to resort to a certified used vehicle. The vehicle had two main issues that were guaranteed to be fixed by service and then a third after a month. The driver side light was burned out, the breaks and rotors were bad and needed replacement. I took the car back to service for a week straight and nothing was fixed or replaced like indicated. Service manager lied to me. The light also is factory replace and its whole housing, not the bulb. Another lie. I had to pay out of my own pocket for the breaks and rotors, that was $975. I had to pay for my own pocket to get the light housing replaced, that was $475. The navigation screen, went out. I took it to ************** was told it needed to be replaced. Had to take back to original place of purchase. I refused to go back to service after being lied to and paying my own replacements. Was told I had a warranty, tried to use it with ****** they said its for technology and not coffered. Meaning if I have stereo issues. Not electrical or computer related. I called to cancel the ***/Service contract. Told I needed to send in a cancel form. I sent it in and it wasnt submitted and sat for three weeks before I followed up and had to resubmit again. Causing a delay and additional fees. I spent $2000 for the service I was unable to use and my refund was only $693.96. The *** was $600 and Im only getting $472.72. The finance department, the receptionist do not pick up the phone, return messages or emails. Worst experience ever with this company. I want a full refund of the extra services I had to pay for.

  

  Business Response

  Date: 07/08/2022

  First we'd like to address the service issues that you've had with the vehicle. When you brought the car back to our service department you had vibration in your brakes which we completely replaced at no cost to you which fixed the issue. You purchased the vehicle in September of 2021 and have driven ****** miles since then. When you decided to cancel your warranty and gap insurance the amounts refunded to you were prorated based on the mileage used. We apologize that you have had problems with this pre-owned vehicle and hopefully it will serve you well in the future. 

  Customer Answer

  Date: 07/08/2022

  The vehicle was brought back to service for a whole week straight and was not fixed. Your service Manager ****** lied and indicated the rotors were replaced. That was not the case at all. I took it to another established business and they showed me the rotors and break pads you so called replaced. The only thing done was resurfacing. When you resurface, you also need to replace the pads as the older ones have ****** from the prior stopping. I have the receipts and service papers with all this explained. You also didnt address the issues at hand with the light housing that needed to be replaced. The navigation is faulty, even after a few months of it going out, thats what a warranty is for. However, the warranty you sold I can use. Didnt find that out till now. Wasted money on the warranty. Should be offered the full refund on a product I cant utilize. Also, do you really think that I would take my vehicle back to a service department that lied and offered below par service?! Another issue at hand is your company as a whole. No return phone calls, lying staff and staff whom dont do thier job. Why did it take ******************** more that two weeks to submit my cancellation? On top of it, it was never submitted by her anyway, I had to call back and talk to ****** and get it processed. She even said she had no idea why it wasnt submitted and still sitting on her desk. What kind of circus are you guys running over there? 

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2014 Kia **** had several recalls. The warranty is ******* miles power train. I am at ****** and have been told to come in every **** miles as my car is burning oil. I am at the **** for my last oil consumption test and I can get no one to call me back after days of leaving numerous messages. I was told that once my car hits *******, regardless of where I am in the testing, it will no longer be covered after *******. I feel like they are stalling me so that they don't have to do the motor replacement. There have been several recalls and I am on my 3rd catalytic converter (the last one was outside of the warranty by ************************* $2000 out of pocket for repairs. When you call the 800 number, we are usually put on hold for close to an hour and then either given misinformation or hung up on. We literally have to waste gas to drive to the dealer just to ask a question or make an appointment. I feel this is unacceptable for any business. I just want my car fixed or a new motor per the recall.

  

  Business Response

  Date: 06/30/2022

  Our Service Director contacted the customer and made an appointment for Tuesday July 5th at 7:30am.