Complaints

This profile includes complaints for Zebit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zebit Inc

  9920 Pacific Blvd Suite 150 PMB #5733 San Diego, CA 92121

• 

  Zebit Inc

  1902 Wright Pl Fl 2 Carlsbad, CA 92008-6583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account w/zebit since 08/16/2018. Within that time, I only started having payment issues this year due to job changes and my credit was compromised during my move to my current location. Any time I was late, Zebit was notified. My account got behind as of September. However, I not only caught up my payments but paid my account COMPLETELY off as of 11/2022. I went to place another order and my account was completely frozen. When i reached out to Zebit, i received no plausible explanation of why except that I was a risk and that they closed my account due to my payment history. If my payment history was so bad then they would have closed my account long ago rather than simply give me an increase on my account. They didn't even bother to contact me to see what the issue was seeing as I have been a customer for so long. Then i requested management contact me. At this point, I was not requesting to re-open my account. Because of them, I can't get credit with any other consumer company because they apparently reported me as a risk. I kept trying to communicate but the only thing they kept saying is no we can't re-open your account. I have attached the email and the history of payments I have made. I warn anyone using this company. My husband also uses this company and I am going to have him pay off and close his account immediately!!!!!

  Business Response

  Date: 12/02/2022

  Thank you for contacting us regarding your concerns. When attempting to place an order, each order is evaluated and underwritten at checkout using a variety of factors to ensure responsible spending and not all orders will be approved. We may temporarily freeze a customers ability to use their spending limit to encourage responsible buying behavior and allow them time to establish a positive payment history with us over time. Once late payments are present, the account is reviewed for future order placement and additional underwriting determines if the account is suitable for continued use. Please note, Zebit does not report payment history to the major credit bureaus. An agent has responded to your email with further details. We apologize for the impact this decision may have.
  

• Initial Complaint

  Date:11/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea how this company got my email or information, the website is not saved in my Dashlane password software, which means I didn't sign up and they won't stop harassing me with spam emails, even though I keep unsubscribing, whoever you are, I hope you go out of business! So rude!!!Delete any information that you have on me from your databases and never contact me again!!!

  Business Response

  Date: 12/05/2022

  Thank you for informing us of the situation. We directly escalated your concerns with our vendor and your email has been disabled. You should no longer receive contacts. We have also moved forward with your request to close the account you established. We apologize for any frustration experienced.
  

• Initial Complaint

  Date:11/28/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent 4 of the items and I haven't received like 7 pairs of shoes it was a ****** order and they are taking my money but not sending the items

  Business Response

  Date: 11/29/2022

  We apologize for the concerns with your order. As a dropshipper company, orders with multiple items may not always ship together at the same time but may have separate shipments with different tracking numbers.Once the items in your order ship, you will receive an email for each shipment with tracking information so you may monitor its progress. An agent has responded to your email and provided further details regarding your order. If you have any additional questions, please respond to the email and we will be happy to assist. Thank you.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/1/22 I purchased *** ******** from zebit along with a 5 year geek squad warranty. I emailed on 3/10 because I never received any info about the protection plan. That is when they informed me that my ** did not come with the geek squad and they would return the plan. They told me I should have a one year manufacture warranty. On 5/29 I emailed them about the tv picture starting to act up. They told me to contact *****. I contacted ***** and they took the information I provided the receipts given to me by zebit. But was on the phone with the service agent and was told I did not purchase my ** from an authorized retailer and therefore I would not be snot to get my ** fixed. When the protection plan was refunded I was offered the chance to turn the ** but when they told me that I could do use my manufacture warranty I said okay that would work, I just wanted to have some kind of warranty. Had I known they werent am authorized dealer so ***** wouldnt honor the warranty, I wouldve returned the ** from the beginning. Now Im stuck with a ** that neither ***** or zebit will fix or replace and the picture is acting up on the **. Zebit needs to rectify your situation, they cant make claims about warranties and not live up to that expectation. When I confronted zebit about the statement ***** told me. Zebit said they would reach out to trot fulfillment center but then a week later sent me a heavily redacted invoice line thats not going to help resolve the issue. At the end of the day I still have a broken ** and warranty to get it fixed thanks to zebit and they need to rectify this situation.

  Business Response

  Date: 11/25/2022

  Thank you for your review and we are sincerely sorry for the trouble you have experienced with your TV. Our Fulfillment team is working with the supplier on a resolution, and we expect to have an update for you at the beginning of next week. Our management team is also monitoring this closely and will continue to be in touch with you via email. Should you have any additional questions in the meantime, please dont hesitate to respond to our email. Again, we apologize for the inconvenience, and we look forward to resolving this issue.

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fully paid my account and they froze my account. I reached out to the customer service and they informed me that they are terminating my account for the below reasons:Shopping behaviors indicates risk - I placed a big ecertificate order for this Christmas. I always order ecertificate from Zebit after I never had issue with them.Late payments to us - I did have a couple of late payments due to having issue with my bank account. I usually pay it the next day after the due date.Characteristics of payments used - I have two bank account and I used both for payments. Its easier than transferring money from my other bank, it usually take 5 - 7 days before it can transfer.I have been a customer for a awhile now and never had issue until now.

  Business Response

  Date: 11/17/2022

  Thank you for contacting us regarding your concerns. When attempting to place an order, each order is evaluated and underwritten at checkout using a variety of factors to ensure responsible spending. We may temporarily freeze a customers ability to use their spending limit to encourage responsible buying behavior and allow them time to establish a positive payment history with us over time. Once late payments are present, the account is reviewed for future order placement and additional underwriting determines if the account is suitable for continued use. We apologize for the impact this decision may have.

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 10/01/2022-10/25/2022. I wanted to updated my email. I don't understand this paycheck information. I'm not sending no paychecks thru no email or dropbox. That how my identity got stolen. I only agree to ID and taking a picture. Then you freeze my account because I want to changed a email. I never heard of a company during this before with a paycheck. This account been open over 6 months. This should been address then not for a email change.I have my own business ,work for two companies and currently on short term disability (STD)

  Business Response

  Date: 10/28/2022

  Zebit takes the security of its customers very seriously and in doing so, supporting documentation will be requested when a customer asks to make any changes with their account. The requested documents work in conjunction with each other to ensure your account is safe and secure. We apologize for any disappointment this process may have caused.
  

  Customer Answer

  Date: 10/28/2022

  paychecks dont make your account secure. The ** and selfie is correct process. Nobody social security and account information shouldnt be part of a process unless its to increase spending limits. So again why was paychecks was part of the review?

  Business Response

  Date: 11/01/2022

  Address verifying documents such as paystubs are used to protect the account and the account holder as these documents are very difficult for someone other than the account holder to submit. Items requested for identity verification purposes are used only for such, and are not used for any other purpose unless expressly stated and/or requested.

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with Zebit for years, Ive purchased products, paid off my account and bought more products. I have a couple current transactions and payments have been taken out of my bank account. But Zebit has locked me out of my account, I cant see what is going on with my account, I cant see if there is fraud, to check my balance, to payoff my account or get any information. I have sent numerous emails to ******************************* and received acknowledgment of my emails but no one has resolved the issue. They have no telephone service to help resolve issues. I need to get access to my account and find out why Im locked out. I also noticed that my available credit is $0 when after my last transaction I had a large amount of available credit so I am very concerned that there is fraud on my account. But there is no resolve because they are not communicating. I need to hear from Zebit.

  Business Response

  Date: 10/28/2022

  We apologize for the frustration you are experiencing.Zebit takes the security of its customers very seriously. Upon review, I see agents have responded to your emails and a link was provided for identity verification on 10/20, but we have not received a response from you. We have sent you a new link on 10/27 that requires your response. Please respond to our email at your earliest convenience. Please note, we are only able to correspond with the email address of the account holder. We look forward to further assisting you.  

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zebit, in the past, has provided good service. I recently ordered a laptop for school and upon arrival, it received an opened and empty box. I filed claim with Zebit and was told to file claim with ****** Both claims were denied. 9/15/2022 Order Number: ********* Apple MacBook Pro 2022 Model ****" Laptop - Apple M2 chip - 8GB Memory - 256GB SSD - Space GrayPrice: $1,767.68 ***** shipping # ************ Filed claims for both companies. (Zebit and *****) Both claims were denied.

  Business Response

  Date: 10/26/2022

  We understand your frustration regarding your order. Our management team has been made aware of the situation and has come to a resolution. An email has been sent to you with further details. Please respond to the email with any additional questions you may have. Thank you.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a item from their website and they deducted my money. I never received my item and they claim to have refunded my money but they actually did not. I been in contact with customer service trying to resolve this issue but we're getting nowhere.

  Business Response

  Date: 10/10/2022

  We apologize for any confusion. Our agents have been in contact with you via email explaining that the order you attempted to place on April 28th, 2022, was cancelled and the hold on the payment was released and reversed on the same day, April 28th, 2022. As no payment was collected there is no refund to provide. Please contact your bank for further assistance in verifying the reversal.