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Business Profile

Online Retailer

Zebit Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Zebit Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zebit Inc has 2 locations, listed below.

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    • Zebit Inc

      9920 Pacific Blvd Suite 150 PMB #5733 San Diego, CA 92121

    • Zebit Inc

      1902 Wright Pl Fl 2 Carlsbad, CA 92008-6583

    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. 12 ZEBIT INC ACCOUNT no.: ******** DATE OPEN: 07/01/2024 BALANCE: $892.00

    • Initial Complaint

      Date:02/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from ********* stating that I owed Zebit. I contested this with them and they said zebit it provided them with documents showing how I owe. I have never did business with this company. When trying to contact this company you cant. And now they are reporting to my credit.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My significant other purchased 2 gift cards through Zebit back in December of 2021. These were for my parents to use at Christmas time. We were told that the gift certificates did not expire. When my parents went to go and use the gift certificates this year in 2024, they were told the gift certificates were invalid. I have uploaded the screenshots of the purchases. I have tried to contact Soothe about this problem and they also said there are no gift certificates on file, however this is not true as I have uploaded screenshots of the order number and purchase. When I tried to contact Zebit about the issue, it seems as if the company is no longer up and running and I have not been able to get in touch with anyone about this. I want the $300 I spent with Zebit back into my new checking acct so I can at least purchase a new gift for them. This has not only been a hassle, but VERY embarrassing too!!! To buy a gift certificate for people and then to have them redeem it and then to be told they are invalid is absolutely ridiculous considering we paid $300 for the gift certificates. Soothe has also been 100% unhelpful in my multiple attempts (at least 15 chats with them) to locate these gift certificates and I will be filing a complaint about them as well to have this resolved.

    • Initial Complaint

      Date:11/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collections account on my credit report. I have never opened an account with ********************. I have attempted many times to contact them about this identity fraud but can't make contact. I have filed a dispute but I need to know who did this and how zebit allowed the account to be opened and charged off. Someone charged $472 in may name. I wan this removed completely. I have had to freeze all of my credit to prevent further harm. How did someone open a fake account? Why wasn't I contacted.

    • Initial Complaint

      Date:10/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not honored there points promise to me and I lost $150 worth of hard earned points that were coming to me because of my money spent on there website

    • Initial Complaint

      Date:08/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife received an email from January ********** stating they were trying to collect a bill for Zebit We have never heard of Zebit and every thing on the web says their web site has been down for months. Is this a scam of some kind? Any help you can give us will be appreciated.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection letter from a company named January. Ive never dealt with the company ZEBIT but its telling me that I have a debt $120. The company does not answer and January ** horrific to deal with. Nobody can answer any questions. They want my Social Security number and Im refusing they should be able to prove who they are not who I am. I want this communication to stop, and if they claim I own money, I want proof. They need to prove to me, not I to them.

    • Initial Complaint

      Date:06/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently became aware that my account was still owed. I have been trying to log on to pay the rest. Everytime I try to logon it will not go any further and let me. Why is this happening?

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 55 inch ** from Zebit on September 6, 2023. The ** arrived damaged, with a large crack in the screen. I reached out to the company via email (can't call them for some reason), 3 days later, telling them the ** was damaged and that I would like a refund of my down payment. I have emailed them 3 times and have received no response from anyone at the company. I'm asking for my down payment to be refunded. I just want a refund and for the company to be responsive to their customers.

    • Initial Complaint

      Date:04/17/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased these items from Zebit for our Vacation in April. I received everything except the actual ***'s Crab Shack ecertificate, it came across with the name but no barcode for the restaurant to scan. The ******************* certificate came across just fine. I have contacted the company waited months for them to tell be they no longer sell ecertificates and can't resend my ecertificate. I wanted this to be my last resort, but honestly thought I could take care of it, because I have had no problems with this company before. I just want a refund or my ecertificate.

    Zebit Inc is NOT a BBB Accredited Business.

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