18 Customer Reviews
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Review from Glenda L
1 star06/08/2024
I placed 1 order but they sent me 2. I did not want or order 2. I paid for the items but was not aware of any membership fee for $39.95.
Horizon Direct Response
07/06/2024
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience this may have caused. Your feedback is vital in our continuous effort to enhance our products. Our team will carefully review your comments and use them as a foundation for improvement. We are committed to delivering a better product that will address your needs and those of all our customers.Review from Kathleen O
1 star06/05/2024
If I could give less than one star, I would. I ordered their bathroom cleaner many months ago, and never saw anything that stated I was entering into a subscription - one that did not include getting a product; rather, one that only withdrew from my credit card account. I finally tracked down what that recurring withdrawal was from my credit card account, found a phone number and called. Many thanks to the others before me, because Im sure it was due to your complaints the woman answering the phone did not hesitate to give me a refund and a confirmation number for the termination of this debacle. However, it still remains to be seen if that money is deposited back into my account! This teaches me to look more regularly and more closely at my bank and credit card accounts!Horizon Direct Response
07/06/2024
We're genuinely sorry to hear about the difficulties you've encountered in reaching us, and we sincerely apologize for any frustration this has caused. Providing excellent customer service is a priority for us, and we're committed to resolving any issues you may have. Please reach out again via **************************************Review from Barbara B
1 star05/14/2024
Are you kidding me? These people charged my card for $39.95 for a subscription that I never agreed to. I never agree to a subscription until I am satisfied with a product. I tried their product, it didn't work as stated on their website or, at all. I trashed it. Beware! Do not purchase their so called foaming bathroom toilet cleaner. DOES NOT WORK!Horizon Direct Response
07/06/2024
We're genuinely sorry to hear about the issues you've encountered with your previous order, and we apologize for any frustration this has caused. This is certainly not the experience we aim to provide our customers. We take your concerns seriously and want to address them promptly. Our customer support team is actively working to resolve this matter for you. To expedite the process, please provide your order details and contact information to *************************************** We understand the importance of clear communication and transparency, and we want to ensure a positive resolution.Review from Rose W
1 star05/02/2024
I really want to give 0 ?,s.I have been charged $39.95 by a company I have not heard of. HORIZON DIRECT. I tried to contact this company, 2 phone calls, 2 email's. They don't respond to either (to buzy?) My bank has never heard of thus company, they have disputed, and issued me a new card. I do not have the patience or the time and even want to rectify someone's wrong doingHorizon Direct Response
07/06/2024
We're genuinely sorry to hear about the difficulties you've encountered in reaching us, and we sincerely apologize for any frustration this has caused. Providing excellent customer service is a priority for us, and we're committed to resolving any issues you may have. Please reach out again via **************************************Review from Joan B
1 star04/05/2024
This company is a SCAM. A charge showed up on my credit card and was declined by my bank (date 4/4). The next morning, I received an "order confirmation" e-mail for an order placed on 4/5. I discovered a second charge attempt on my credit card (also declined). I called my bank and disputed the charge. The card has been cancelled.This card never leaves the house. I use it to pay some on-line purchases and any work I have to have done on the house. I had a job done late last week and another done on Tuesday. Both companies are reputable. I had not dealt with the second company before and I suspect my information may have been accessed through them. If I need their services again, I will pay by check.Horizon Direct Response
07/06/2024
We're genuinely sorry to hear about the issues you've encountered with your order, and we apologize for any frustration this has caused. We take your concerns seriously and want to address them promptly. As checked, refund has already been processed back to your account. Please send us an email to ************************************** if there is anything else we can assist you with..Review from Ray R
1 star02/12/2024
I just received an email from Horizon Direct that says order confirmation # *******. in the amount of $19.95. Dated February 12,2024. This is a Scam! I didn't order anything from them. And they charging me $19.95. They didn't specify what kind of order is it.Horizon Direct Response
07/06/2024
We're really sorry to hear the issues you've encountered with our subscription. We would be very much happy to discuss this concern with you directly. Please send us an email to **************** so we can assist you further with your concern.Review from Arlene G
1 star01/17/2024
Scammers!! I dont even know what I allegedly subscribed to!! Went through my PayPal account to my checking account! $39.95 is pending in my checking account right now and I dont even know what I even subscribed to!!Horizon Direct Response
07/06/2024
We're genuinely sorry to hear that you have no knowledge of being signed up to our susbscription, and we apologize for any frustration this has caused. We take your concerns seriously and want to address them promptly. Please send us an email to ************************************** so we can address this issue promptly..Review from Nancy E
1 star11/27/2023
I was charger $19.95 on my credit card. I did not authorize this charge .Now I have to cancel my card and wait 10 days for a new one. What an inconvenience just before Christmas. This is a total scam.Horizon Direct Response
07/06/2024
We're genuinely sorry to hear about the issues you've encountered with your order, and we apologize for any frustration this has caused.We take your concerns seriously and want to address them promptly. As checked, refund has already been processed back to your account. Please send us an email to ************************************** if there is anything else we can assist you with..Review from Karen M
1 star11/19/2023
I was charged $19.95 but never visited their site! I don't know how they got my credit card info.Horizon Direct Response
07/06/2024
We're genuinely sorry to hear about the issues you've encountered with your order, and we apologize for any frustration this has caused. We take your concerns seriously and want to address them promptly. As checked, refund has already been processed back to your account. Please send us an email to ************************************** if there is anything else we can assist you with..Review from Jeanne H
1 star11/18/2023
As stated by others a $39.95 charge went to my bank account I did not authorize. Fortunately my bank thought is was a scam and declined the charge. I had to get a new card. All happened today. If they try to get your hard earned dollars please don't just read about it. File a complaint so these people get shut down.Horizon Direct Response
07/06/2024
We're really sorry to hear the issues you've encountered with our subscription. As per checking our record, the charge has already been declined by your credit card company which results to the cancellation of the subscription. Rest assured that this will no longer recur again. Please send us an email to **************** if there is anything else we can assist you with.
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