Reviews

Review Details

• Review fromJessica M

  Date: 04/29/2025

  1 star

  Jessica M

  Date: 04/29/2025

  Horizon direct has been coming out of my bank account for the past couple of months and I am just now finding out a way to get ahold of someone. I need all the money that was taking out of my account put back in there it has been a lot I am a single mom and thats alot of money especially when you are not using it and dont even know what it is for. This needs to be resolved asap!

  Horizon Direct

  Date: 05/02/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any confusion or frustration this additional charge may have caused.
  
  Upon reviewing your order, we found that the $39.95 monthly charges was for the monthly subscription for Horizon Direct, which was initially added to your order at checkout with one of our partner brands, ********** - Pet Pee Spray. We want to assure you that we have canceled the subscription and refunded the charges in full on 04/30/2025. You should see a refund in your account within 7-10 business days, depending on your bank. Moving forward, you will not incur any further charges related to this subscription.
  
  We also want to emphasize that we are fully transparent with our subscription offer. During checkout, customers are always given the option to click NO, Thank you to decline any extra products or subscription services. We regret that this may not have been clearly understood, and we will take your feedback into account to improve communication in the future.
  
  We hope this resolves your concerns, but if you have any further questions or need additional assistance, please dont hesitate to reach out. We appreciate your understanding and thank you for giving us the opportunity to address the situation.
  
  

• Review fromEileen N

  Date: 03/25/2025

  1 star

  Eileen N

  Date: 03/25/2025

  SCAM business, found had been charging my mom's credit card, for "orders" made at supposedly odd hours in the middle of the night - impossible! monthly, since 2023. Catching this now, disputing with the credit card company. What the **** does this company pretend to do.. Please someone shut these scam companies down.

  Horizon Direct

  Date: 03/28/2025

  Thank you for bringing this matter to our attention. We truly understand your concern regarding the charges from Horizon Direct appearing on your credit card statement, and we deeply sympathize with the frustration this situation has caused.
  
  Upon reviewing our records, we have found no subscription or order history under the ****** ******* or email address ******.*.******* @ ********* associated with the charges you have disputed. As a company, we take these matters seriously and work hard to ensure our systems are secure. It's important to us that we maintain transparency and work toward resolving any issues that arise.
  
  If you believe this is a case of fraudulent activity or if these charges are from an unauthorized third party using your card information, we strongly encourage you to continue disputing the charges directly with your credit card issuer. They will be able to assist you in investigating this further and potentially resolving the issue.
  
  Please feel free to reach out to us if you have any more questions or need assistance during this process. Your satisfaction and security are important to us, and we are here to help in any way we can.

• Review fromFredrick S

  Date: 02/23/2025

  1 star

  Fredrick S

  Date: 02/23/2025

  We just received an unauthorized $39.95 charge from them on our *********** card. We NEVER placed an order from them or ordered their services. They're definitely a SCAM business. HorizonDirect definitely needs to be shut down, and hard.

  Horizon Direct

  Date: 02/25/2025

  First and foremost, we sincerely apologize for the frustration and confusion caused by the unauthorized charge on your *********** card.

  We understand how concerning unexpected charges can be, and we deeply regret that you have had this experience.
  

  We want to assure you that we are fully transparent with our subscription offers. During the checkout process, customers are always presented with the option to click "NO, Thank you" to decline any additional products or services. We regret that this may not have been clearly understood, and we are committed to using your feedback to improve communication on our website in the future.
  

  Upon reviewing our records, we were unable to find any orders under your name or email address. Its possible that the charge was processed through a different account or a third-party service. We recommend reviewing your statement or contacting your financial institution to further investigate the source of the charge.

  If you need further assistance or clarification, please feel free to reach out to us directly via email at ********************************************************************. 

  We again apologize for any inconvenience and appreciate your understanding.

• Review fromLeslie D

  Date: 02/13/2025

  1 star

  Leslie D

  Date: 02/13/2025

  I do not like being scammed. I did not sign up for any subscription! Please cancel and give me back my money. This is very deceptive practices! I bought a cleaning product 1 time purchase to see if it worked. (Which it did not so what it claimed)! I did not sign up for any subscription and I do not want any subscription.****** ******* Received charge on 2-11-2024

  Horizon Direct

  Date: 02/15/2025

  We deeply apologize for the frustration and confusion this has caused. We want to assure you that we are fully transparent with our subscription offer for Horizon Direct. During checkout, customers are always given the option to decline the subscription by clicking the "No, Thank You" link. We understand that this may not have been clearly understood, and we are sorry for any misunderstanding.

  Upon reviewing your account, we see that your subscription was canceled and refunded on 02/13/2025, and no further charges will be applied in the future. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

  We appreciate your feedback, and were committed to improving our communication moving forward. If you have any further questions or need assistance, please do not hesitate to contact us at ***************************************

  Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

• Review fromJames C

  Date: 11/10/2024

  1 star

  James C

  Date: 11/10/2024

  On November 10, 2024 Horizon Direct charged my debit account $39.95, I did not authorize this company to charge my account or **** up for their service. This must be a scam. I have read many negative complaints about this company regarding a purchase of Splash products that do not work. They prey on people & charge $39.95 every month. Mr. ** *******, ******* il.

  Horizon Direct

  Date: 11/12/2024

  Thank you for reaching out to us, and we sincerely apologize for any frustration or confusion youve experienced regarding the charge on your account. We take matters of unauthorized charges very seriously and understand how concerning it can be to see an unexpected ************** Horizon Direct, we are committed to transparency and ensuring that our customers are fully informed about the terms of our services. We strive to make our subscription and billing processes clear, and we regret that you felt this charge was unauthorized. We are continually working to improve our communications to ensure that customers have a clear understanding of any recurring charges before they occur.After reviewing your account, we can confirm that the subscription associated with the $39.95 charge has been immediately canceled, and a full refund for the charge has been processed. The refund should appear in your account within 3-10 business days, depending on your bank's processing times.We truly regret any inconvenience or confusion this situation may have caused. Please know that your feedback is valuable, and we are taking it seriously as we continue to improve our processes and customer experience. If you have any further concerns or questions, or if there is anything else we can do to assist you, please do not hesitate to reach out directly to our customer support team.We sincerely apologize for the frustration this has caused, and we appreciate your understanding. Thank you for giving us the opportunity to resolve this matter.

• Review fromGail G

  Date: 08/27/2024

  1 star

  Gail G

  Date: 08/27/2024

  I placed 1 order but they sent me 2. I did not want or order 2. I paid for the items but was not aware of any membership fee for $39.95.

  Horizon Direct

  Date: 08/31/2024

  Horizon Direct deals is a membership service that is available to customers who shop for certain online products. If you have signed up for Horizon Direct through one of our partners you should have received an email with your signup and membership info from ******************************************* service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ****************************************** Hope this explains it.

• Review fromLUIS A

  Date: 08/26/2024

  1 star

  LUIS A

  Date: 08/26/2024

  Why on earth am I being charged $40 a month for? I have never subscribed to whatever it is I am being charged for!

  Horizon Direct

  Date: 08/28/2024

  Horizon Direct deals is a membership service that is available to customers who shop for certain online products. If you have signed up for Horizon Direct through one of our partners (in your case the Splash Foaming Toilet Cleaner) you should have received an email with your signup and membership info from ******************************************* service allows you to save between 40-60% at thousands of restaurants around the ************* for delivery or Dine-In and you get your first month of subscription with Horizon Direct, free!For the Ultra-low price of only $39.95, you will be able to save hundreds of dollars at your favorite stores. These discounts make up for the monthly cost within the first 2 exclusive coupons you use! To get more information on the best deals available for you in your area, visit ****************************************** Hope this explains it.

• Review fromCheryl G

  Date: 07/24/2024

  1 star

  Cheryl G

  Date: 07/24/2024

  I never subscribed to this, and I am livid that they tried to charge my card!!!! This company is a scam all the way!!!! What out they are stealing people's money......

  Horizon Direct

  Date: 07/31/2024

  We are very sorry to hear about your recent experience and the frustration it has caused. At Horizon Direct, we strive for complete transparency in all our transactions.If you did not subscribe to our services and have been charged incorrectly, we are committed to resolving such issues promptly.Please contact us directly at ************************************** so we can investigate this matter thoroughly and take appropriate action. We want to ensure that any errors are corrected and that your concerns are addressed to your satisfaction.Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving our services based on your experience.

• Review fromGlenda L

  Date: 06/08/2024

  1 star

  Glenda L

  Date: 06/08/2024

  I placed 1 order but they sent me 2. I did not want or order 2. I paid for the items but was not aware of any membership fee for $39.95.

  Horizon Direct

  Date: 07/06/2024

  Thank you for taking the time to share your feedback with us. We apologize for any inconvenience this may have caused. Your feedback is vital in our continuous effort to enhance our products. Our team will carefully review your comments and use them as a foundation for improvement. We are committed to delivering a better product that will address your needs and those of all our customers.

• Review fromKathleen O

  Date: 06/05/2024

  1 star

  Kathleen O

  Date: 06/05/2024

  If I could give less than one star, I would. I ordered their bathroom cleaner many months ago, and never saw anything that stated I was entering into a subscription - one that did not include getting a product; rather, one that only withdrew from my credit card account. I finally tracked down what that recurring withdrawal was from my credit card account, found a phone number and called. Many thanks to the others before me, because Im sure it was due to your complaints the woman answering the phone did not hesitate to give me a refund and a confirmation number for the termination of this debacle. However, it still remains to be seen if that money is deposited back into my account! This teaches me to look more regularly and more closely at my bank and credit card accounts!

  Horizon Direct

  Date: 07/06/2024

  We're genuinely sorry to hear about the difficulties you've encountered in reaching us, and we sincerely apologize for any frustration this has caused. Providing excellent customer service is a priority for us, and we're committed to resolving any issues you may have. Please reach out again via **************************************