ComplaintsforHorizon Direct
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
just after midnight this past evening June 25, 2024, an UNAUTHORIZED charge notice from my bank was texted to me in the amount of $35.95 from *********, ** and my bank and residence are in *****. I have no business transaction with this company nor knowledge of its existence before this. I am now out almost a week's worth of groceries on a fixed income because of some criminal in this company hacking my debit card.Business response
07/04/2024
Hello there,
Thank you for reaching out to us.
We're really sorry for the inconvenience this may have caused you. As per checking our record, the charge has already been declined by your credit card company. To avoid this to happen again, we will be cancelling the subscription that you have been signed up with. Rest assured that this will no longer occur again.
:Let us know if there is anything else we can assist you with.
Initial Complaint
06/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
received fraud alert text from my credit card company at 12:46 am on Tuesday, June 11th (while I was asleep) asking to verify suspicious activity: HORIZON DIRECT, attempted to charge $39.95 to my card. Thankfully it did not go through because I was able to report I did not authorize this transaction. I recently bought SplashFoam Spray and based on other complaints this may be the connection. I cancelled my card and had it reissued.Initial Complaint
06/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Horizon Direct has charged me 3 times at an amount of $39.99 each time. I do not know what this company is or how they got my information. I tried cancelling a subscription in May, and still got charged again on June 3, 2024. I want to stopped being charged for services I am not receiving, and I want a refund.Initial Complaint
06/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am furious that I have been charged $39.99 for a subscription through Horizon Direct that I know nothing about. This is deceptive and wrong. Please shut this scam down FAST.Initial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was charged $39.95 from HZ direct no idea who they are it is on my bank statement not sure what to doInitial Complaint
05/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
There has been a reoccurring charge to my card for $39.99 from this company. I have no idea who or what it is. The latest charge was today, I need this cancelled ASAP. The latest charge is from yesterday 5/26Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Horizon Direct charged my debit card $39.99 on May 14th 2024. I did not authorize this charge. I do not want a subscription and reoccurring charges every month. I do not even know who this company is. I want my $39.99 back and to never be charged by this company again.Initial Complaint
05/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
THEY TOOK ***** OUT OF MY BANK ACCOUNT WITHOUT PERMISSION. I AM NOT A MEMBER OF THEIR SCAMInitial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 5/8/24, I received via email a notification that I had purchased something from this company at 1:08 am. I was asleep during this time and so not know what this company is.Initial Complaint
04/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I was reviewing my emails tonight and came upon an order confirmation and I did not recognize the name of the company which is Horizon Direct. When I did a search in my email for Horizon Direct, I found that they have been charging me every month on the 23rd of the month, for the last nine months, at $39.95: to wit: order confirmation number ****** on 8/25/23 for $39.95; order confirmation number ******* on 9/23/23 for $39.95; order confirmation number ******* on 10/23/23 for $39.95; order confirmation ******* on 11/22/23 for $39.95; order confirmation number *******, on 12/22/23 for $39.95; order confirmation number ******* on 1/21/24 for $39.95; order confirmation number *******, on 2/20/24 for $39.95; order confirmation number ******* on 3/21/24 for $39.95; and order confirmation ******* sent on 4/21/24 at 12:15 AM for $39.95 all these order confirmations are all time stamped at 12:20am to 12:59am in the morning when Im asleep!! these charges are for orders I didnt place and they total $359.55!!!! I am a senior on a fixed income and I have NO idea what these charges are supposedly for, Ive received no products nor services from any business by the name Horizon Direct. I will be calling my bank and my credit cards tomorrow to find out where this money is being charged and to get it stopped!! I have no idea how Im going to recover this money and ** hoping somehow you can help stop these underhanded thieves.
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Customer Complaints Summary
44 total complaints in the last 3 years.
44 complaints closed in the last 12 months.