Reviews

Review Details

• Review fromJim M

  Date: 02/20/2025

  3 stars
  After several emails and much frustration with their exchange policy, ***** helped me exchange my wetsuit for the correct size after my partner gifted one that was too small. Big thanks to ***** for helping me!

• Review fromJim P

  Date: 01/14/2025

  1 star
  I ordered Lava Pants, which were too small. I followed all the procedures for returning it. The company ignored me, even after sending emails showing they signed for the returned product. Despite numerous attempts I could not get anyone by phone. Finally, I wrote that it was not okay to take my money without providing a product or service. I was getting ready to go through small claims court when they finally credited my account. The amount of money was relatively small, but I wasn't willing to let them take money and provide nothing. They gladly would have if I hadn't been so determined. They are not a good organization. I'd steer clear of doing business with them. Also, they seem to have closed off putting an on-line review up through their website. Seems they have found a way to show only good reviews.

• Review fromlisa r

  Date: 11/18/2024

  1 star
  *** i wish i would have checked this site! i received my suit didn't like read all important directions on returning( how to properly fold). waited sent 2 email on my credit after seeing my *** was delivered. Then i finally get an email saying i returned a damaged suit! this was tried on once in my bedroom, never touched the water or had rips. contacted cc letting them deal with this horrible company.

• Review fromChris E

  Date: 10/31/2024

  1 star
  Buyer be ware! I ordered a wetsuit that **** delivered to the wrong parcel locker. **** could not track the package down and told me to contact Xterra and they could file a claim and get refunded the price from **** and send me a new wetsuit. I sent 5 emails to Xterra customer service, (it is impossible to reach a human at this company), and never received a response back. I buy a decent amount of stuff online line and this was a first.

• Review fromElana Y

  Date: 09/04/2024

  1 star
  Ordered a wetsuit, requested it to be returned to sender SEVERAL times over SEVERAL days. The package was not delivered and they said it was my fault and refused to refund or send a replacement.

• Review fromErin S

  Date: 07/30/2024

  1 star
  Purchased a wetsuit which I never took the tags off and returned because it did not fit. Return shipping is not included and the package must be RECEIVED BY the seller within 30 days of purchase so I paid for 2 day shipping with tracking. Return confirmed delivered in time based on the tracking number however the refund was never processed. Three emails to customer service over the course of 2 weeks went unanswered. ***** lead to a voicemail asking you to send an email. Ultimately, I had to dispute this charge with my credit card to receive the refund I was entitled to per their policy. I would not recommend ordering as the wetsuits are difficult to get the right fit and returns are impossible despite the return policy.

• Review fromJody K

  Date: 02/05/2024

  1 star
  OMG! What a nightmare! Bought a wetsuit, returned (I had to pay for shipping) it within the time frame, did NOT even try it on, they said it was damaged, buy a nail puncture. NO WAY!! Been wearing wet suits for a ton of years and I don't have nails! So no refund! BUT, they never told me. I had to file a dispute with my credit card that is how I found out.. . . Now I'm trying to get my supposedly damage wetsuit returned to me, since I don't believe they can sell it. You have to email them, You can't talk to anyone, they NEVER answer emails. Maybe I will contact my attorney. It's only fair that I get what I paid for. Sure the web site says to order once you return an item, so you get the best possible price; but that "best possible price" is the same price that anyone would get once they placed an order. I wish I would have check out reviews before I ordered. Can't believe they are still in business.

• Review fromAlea M

  Date: 04/07/2023

  1 star
  Multiple emails to C.S w/o any replies. THERE ARE SHIPPED MOST FROM SHEI** ** IN ******* AND SHIP FROM *********. Deceptively not mentioned in ads. Designed in ** is NOT made in ***-very cleverly worded on website. Finally after 2 months of my emails they replied a rote reply that: Hello ****, Thanks for your question. You will not find any triathlon and/or swimming wetsuits made in *******. All of our wetsuits are designed and tested in *********, ********** where our company is based. XTERRA WETSUITS has been partnering with the same factories overseas for over 20 years. Again, there has been no quality control issues and/or changes to our sizing. Thank you for your support. Thanks again,**** **WETSUITS ARE NOT MADE IN THE **. They refuse to acknowledge SIZING problems. After wasting $$$ on 2 wetsuits both ridiculously SMALL--even a med large and I'm 120 pounds and slim! $50 to return? NO. I can't even sell for half price off *********** FORGET XTERRA. They went down the drain.

• Review fromKristin L

  Date: 03/20/2023

  1 star
  XTERRA customer service is abominable. I returned a wetsuit that didn't fit me along with the desired paperwork. **** says it was delivered on Mar 1, 2023. I have received no response, no refund and I have emailed twice already. When I try to call the XTERRA phone number, no matter what option I choose, I get only a recorded message telling me to email.

• Review fromKeith M

  Date: 03/13/2023

  1 star
  Never shop here. This company should be out of business for s******* over customers. I buy a wetsuit, it doesnt fit, I return it (I also paid for shipping), I dont receive any response by email for over a week, and luckily received NO REFUND. This company has a lot of work to do. I would give 0 stars if I could, BUY YOUR GEAR SOMEWHERE ELSE!!