Complaints

This profile includes complaints for Petco Animal Supplies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Petco Animal Supplies Inc has 1946 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Petco Animal Supplies Inc

  10850 Via Frontera San Diego, CA 92127-1705

• 

  Petco

  809 NE 45th St Seattle, WA 98105

• 

  Petco

  5700 100th St SW Lakewood, WA 98499

• 

  Petco

  1029 US Route 1 S Edison, NJ 08837

• 

  Petco

  8644 E 96th St Fishers, IN 46038

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An incredibly ill ball python at the ******** location is for sale. He is SEVERELY dehydrated.

  Business Response

  Date: 09/26/2024

  Dear ****** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out to us with your concerns regarding the ball python at our ******** location. We sincerely appreciate your feedback and commitment to the well-being of all our animals. We want to assure you that the health and safety of our reptiles are our top priorities. The ball python you mentioned is currently in the process of shedding, which can sometimes cause them to appear dehydrated. The pictures you provided show evidence of this natural process,and we understand how concerning it can look.
  
  Regarding the snake's diet, our store management strictly adhere to the feeding protocols, and they confirmed that it ate this week. They closely monitor the temperatures in all the habitats, especially as they are currently making repairs to some areas that have experienced issues. They have an active work ticket to address these concerns, and they are ensuring that all conditions are optimal for the reptiles' health.
  
  We appreciate your passion for animal welfare. Please do not hesitate to reach out if you have any further questions or concerns.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of this year, me and my wife went to Petco and were offered a ********** plan for our turtle. We were told that we could cancel this plan at any time. The cashier completed some stuff on her computer and then I signed. At no point in time were we shown or told that this was a yearly subscription that actually could not be canceled at any point in time. My wife and I do not have need of these services any more as none of the program is currently benefiting us. I will am currently on orders for deployment in the military and my situation has obviously changed as I will be gone 10 months and won't be able to utilize this service. Me and my wife both called Petco to cancel this. We have explained that we weren't told about it being a yearly subscription as well as this not being shown to us anywhere. My wife also explained my deployment. They simply do not care. All they kept repeating is that we would be charged $9.99 every month until April. I have also seen other remarks from customers saying that they were also tricked. Customers need to be shown disclosures and also explained to that this a yearly subscription. I want my yearly subscription canceled, and I want a refund from this month (when I tried to call prior to this).

  Business Response

  Date: 09/26/2024

  Dear ***** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We are sorry to hear about the issues regarding the cancellation of your ********** Premier account. A copy of your complaint was shared with the appropriate team to ensure that this will be addressed accordingly. We were advised that your plan was cancelled and the last payment has been refunded. It should take 2-3 business days to reflect in your account.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petco offers a vital care premier plan. There are multiple complaints that staff have lied about this plan stating that they can cancel the plan at anytime. This is false. I have tried to cancel my plan twice. My husband is deploying and can't use these services. We did not find out it was a yearly subscription that you can't cancel until the year is up until we called.

  Business Response

  Date: 09/27/2024

  Dear M B,
  
  Good morning.
  
  Our office has received your BBB Complaint ID #: ********. Unfortunately, the complaint we received lacks sufficient information. Could you please provide more detailed information about the issue you're experiencing, such as your account number or phone number associated to your account,, so we can accurately direct your concern to the right person or department for assistance?
  
  Thank you.
  
  
  Sincerely,
  *******
  Petco The Health + Wellness Co
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prepaid for dog training service before leaving the country. When I returned trainer was unavailable to schedule. Have attempted multiple times to reschedule. Finally decided a refund would be necessary. Petco is refusing to refund money even with proof of purchase. Stated they can not locate transaction after 60 days.

  Business Response

  Date: 09/27/2024

  Dear ***** *******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out to us regarding your experience with the dog training service and the difficulties you've faced in obtaining a refund. We sincerely apologize for the inconvenience and frustration this situation has caused you. I have discussed your concerns with our General Manager, ******, and I am pleased to inform you that she confirmed that they can issue the refund for the dog training. To proceed, we kindly ask that you visit your local Petco store with your proof of purchase, and ****** will ensure that the refund is processed promptly.
  
  We appreciate your understanding and patience in this matter. If you have any further questions or need assistance, please dont hesitate to reach out.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petco incorrectly charged me the wrong amount and in writing and on the phone promised me two refunds. I was then charged a fraudulent amount in which case I was ignored through writing for over a week. They are now unwilling to offer the first price committed to me or compensate me for the significant loss of time associated with this issue

  Business Response

  Date: 09/25/2024

  Dear ***** *******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We want to sincerely apologize for the issues you encountered while processing your prescription medicine order. We understand how important it is for our customers to receive their orders on time, and we deeply regret any inconvenience this may have caused you. To make up for the inconvenience you've faced, our customer service team has issued a 50% partial refund for the order amounting to $84.36, which should reflect in your account within 2-3 business days. Please note that we are unable to grant your request for a full refund or to provide the order free of charge. However, as a token of our appreciation for your understanding, we have also issued a $15 eGift Card, which you can use as a discount on any future orders or purchases.
  
  Thank you for your patience and understanding in this matter.
  
  Sincerely,                                                       
  Petco -The Health + Wellness CO
  

• Initial Complaint

  Date:09/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPhone from a private seller and a litter box sold by Petco through ******. Both needed to be returned as the refurbished iPhone overheated when plugged in, and the litterbox was too short for my cat. I printed both return labels and mistakenly attached the litterbox label to the iPhone box and sent it out. After realizing the mistake I checked the tracking number which showed it had been delivered to the Petco warehouse in ********, **. I called the warehouse and was referred to the Petco **************** line instead. I called in almost daily for the first week and they gave the same response every time. Weve emailed the warehouse, were dont have a way to call them.Then I requested an escalation. (Email transcript below. The warehouse or Petco never reached out and contacted me after opening the box and realizing the item did not match the return item.After over three weeks I was informed that they cant find it. The iPhone was stolen. I know this because whoever opened it on 8/25 saw that it was not the correct item and still marked it as returned on my ****** account! If I had sent in a sock, they would have reached out to say they cant process the return because I sent back the wrong item. Instead, they marked the litter box as returned and then my expensive item disappeared without a trace. The litterbox is still in my car. In New HampshireThe manager to whom this issue was escalated has now stopped responding. I have asked multiple times for further escalation, and if Petco is going to take responsibility for their employee mishandling of the return. Its been over a week and its clear they have no intention of providing reimbursement for the iPhone. I am providing the *** tracking number, a transcript of my email conversation with ***** from Petco, the order info for the iPhone, and the false return issued for the litterbox 3 days after it was received at their warehouse. (August 25th)

  Business Response

  Date: 09/26/2024

  Dear ***** ********,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out regarding your iPhone 13 Mini that was returned to our New Jersey distribution center by mistake. We understand how important this matter is to you. We have contacted our distribution center team in **********, and they have conducted an extensive search for your package. Unfortunately, they have been unable to locate it at this time. Please rest assured that we will continue to monitor the situation closely. If your package is found, we will contact you immediately with an update.
  
  If you have any further questions or concerns in the meantime, please feel free to reach out. We appreciate your understanding and patience.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/26/2024

  The package was opened on 8/25 by one of your warehouse employees and marked returned even though it did not contain the correct item. 
  

  I was NEVER contacted.

  The item went missing AFTER it was opened by a warehouse employee.

  It has now been FIVE WEEKS since the item was returned.

  We cant find it is NO LONGER an acceptable answer after this length of time.

  MOVE ON TO THE NEXT PHASE OF RESOLUTION PLEASE.

  I have asked repeatedly for you to provide reimbursement, compensation for the item stolen by your employee, or for the package to be returned.

  PROVIDE A RESOLUTION.

  Business Response

  Date: 10/03/2024

  Dear ***** ********,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********. We are truly sorry about your ongoing disappointment on the issue.
  
  We understand the item was mistakenly shipped to Petco and the frustrations this may cause. With the thousands of packages received daily we have been unable to locate the package. Please be assured that if the package is found, we will be reaching out to you.
  
  Thank you again for contacting Petco.
  
  Sincerely,
  Petco -The Health + ***********

  Customer Answer

  Date: 10/04/2024

  Your response is UNACCEPTABLE. 
  

  You are deliberately ignoring the fact that your employee OPENED the package two days after it was received, marked it returned on my account as a litterbox when they could clearly see it was an IPHONE, and then stole the package. 
  

  IT HAS NOW BEEN TWO MONTHS.

  THE PACKAGE IS GONE.

  Where are your ETHICS and ACCOUNTABILITY?

  You have allowed your employee to STEAL a customer return, and are REFUSING to provide reimbursement or acceptable resolution and take RESPONSIBILITY. 
  

  I have incurred considerable stress and financial loss over this incident, and am growing increasingly frustrated and disgusted by Petcos complete disregard of decency. 

  PROVIDE A RESOLUTION.

• Initial Complaint

  Date:09/21/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for their service which provides 15% off as well as monthly coupons, which we were told at the register was billed monthly and we could cancel at any time. Called today to cancel and was informed that the length of contract was actually for a full year and they would not cancel it, only mark it to be not auto-renewed. I believe this is a predatory contact designed to lock people in, and was mislead at the time of purchase.

  Business Response

  Date: 09/26/2024

  Dear **** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We are sorry to hear about the issues regarding your ********** Premier account. A copy of your complaint was shared with the appropriate team to ensure that this will be addressed accordingly. We were advised that your plan was cancelled per your request.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have order food for my dogs multiple times and this is the second time that petco has failed to honor the repeat delivery for me I have it delivered to my home so my pets can get there food on time now I have to wait almost a week for them to get food I mean the reason I do a repeat delivery is so they can get there food on time not a week later now I have to go and by food else where because petco closes early and I cant have my dogs with out food I mean why do I even do repeat delivery if petco isnt going to give me a warning that the food I have on repeat delivery isnt available this is unacceptable my dogs need to eat and getting food a week from now is not very helpful at all I work throughout the week which makes it hard for me to go in to town hints the reason for the repeat delivery if they can not honor it then why offer the service regardless of the fact my dogs are with out food for the day because petco failed to deliver the food on the day I needed it not only Im I now out over 100 dollars five dollars off my order and nothing to show for it and not only that now I have to come up with a alternative way to feed my dogs today this is very upsetting

  Business Response

  Date: 09/22/2024

  Dear ****** ******,
  
  This communication is in response to your Better Business Bureau case #********. We are sorry to hear about the issue regarding your repeat delivery subscription and recent order.
  
  We have verified that your repeat delivery is set to ship every month. Your latest order shipped on September 20th and it is currently in transit. You can track your shipment using ***** Tracking Number ************. It is estimated to be delivered by September 24, 2024, within our standard shipping timeframe of 2-5 business days. If you would like to receive your delivery sooner, you can easily modify your Repeat Delivery subscription at any time.Simply sign in to your online account and click on the Repeat Delivery link,where you can adjust your delivery frequency or change the next ship date.
  
  Additionally,we have processed a partial refund of $25 for your order, which should reflect in your account within 2-3 business days.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/22/2024

  moving the date does not work for me I was told to do that before and what you all fail to understand is the dates I have set up ** inside with the days I get paid which raises the frustration even more because petco making seem like it is my fault when it is petcos fault for once again dropping the ball a partial refund does nothing for the in**nvenience that this has caused my dogs didnt eat there normal food because petco **uld not provide the service on time I have been getting food from petco for years you wont see it reflect on your end but on my end every 2 weeks I have to by food for my pets the reason it says monthly is because I got in to the store and by the grain food as well but on This day I was **unting on petco delivering the food to my pets on time so they dont have to go with out but they had to this day which is not right if this should **ntinue Id rather go else where this is not right that petco places the blame on me because of a billing preference so I can be sure I can pay for there food if I **uld by food every week I would but just like every person I have bills to pay and I cant not do so and I would have a lot of food for my dogs they dont eat that much which puts me back to square one and why I have the deliverys set up a certain way petco has failed to see my frustration with this and they dont say it directly put goes around the words as saying well its your fault for not getting it sent to you a week earlier. I would have if I had the money petco does not see this problem this is very heartbreaking I hopefully we can find a better resolution and this issue gets fixed 

  Business Response

  Date: 09/25/2024

  Dear ****** ******,
  
  This communication is in response to your rebuttal with Better Business Bureau case # ********.  We are truly sorry about your ongoing disappointment on the issue.
  
  We understand that your order is scheduled to process after you get paid. If the dog food on your repeat delivery is available at nearby Petco locations, you may receive it sooner than anticipated. On the other hand, if it is not available locally, your order will be shipped from one of our warehouses. In this case, please allow for a processing time of up to 24 hours, followed by a delivery timeframe of 2-5 business days. I recommend keeping an additional bag on hand to ensure you don't run out of dog food while waiting for your monthly delivery.
  
  We strive to provide timely deliveries and want to ensure that your experience with us remains as smooth as possible. If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Thank you again for contacting Petco.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 10/07/2024

  I do not see how this is helping me with the issue that has transpired your telling petco is telling me that now since I have to make sure that is is available in my current store for a direct delivery this is not acceptable this is high way robbery the reason I get the food delivered to me is because I work just like everyone else in the world so when something doesnt come out in or Im not for told so I can make arrangements for my dogs so far you put the blame on me twice one for not scheduling the delivery sooner and another for not having a extra bag how is this acceptable by any business practices zero responsibility has been take by petco to correct the issue and 25 dollars does not even come close to the 125 I had to spend to come In to town and by it from another place and take time off of work to do so all Im getting is the run around 

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been taking my four dogs to Petco for almost five years, but always at different locations. I had never had a bad experience until I brought my poodle to this specific location. *****, who was responsible for grooming my dog, did an extremely poor job. Not only was the haircut poorly done, but it also caused sores on her head and paws, as shown in the ********* make matters worse, when we voiced our concerns, ***** was unprofessional and told us that we would no longer be able to book an appointment for our dog because she was too anxious. This came as a surprise, considering that we have been using Petcos services for years without any issues, and our dogs have always been well taken care of.What I find truly outrageous is that the groomers solution was to suggest that, in the future, we would need to call ahead and pay extra for the grooming. Additionally, she mentioned that we would have to verbally communicate whether our dog would need to be medicated during her next appointmentsomething that has never been necessary, even when left with other groomers.When we got home, we noticed that our dog was clearly in emotional distress due to the wounds caused by the bad grooming. Situations like this should never happen, and I believe someone should take action to prevent this from happening to other clients. It's unfortunate to write this review after so many years of trusting Petco

  Business Response

  Date: 09/26/2024

  Dear ***** ******,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  We are so sorry to hear about your recent grooming experience with us and we also apologize that it didnt meet your expectations. Please know we take your concerns seriously, and we would love the opportunity to make things right. We have previously asked our store management to reach out to you regarding this issue, and I believe you have already discussed this matter with our general manager. To ensure a smoother and more direct communication, we will be directing all further follow up regarding this matter through our store leadership.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 09/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible care at Vetco that was not discussed with me and I never agreed to. They will not call me back despite telling me multiple times that they would call me. They did x-rays and cytology that was not discussed with me at all. I am due a refund of $767.88.

  Business Response

  Date: 09/25/2024

  This complaint is related to **************** not ************ Vaccination Clinics. BBB- please redirect to the correct platform.

  Business Response

  Date: 09/27/2024

  Dear **** Means,
  
  This communication is in response to your Better Business Bureau case # ********.
  
  Thank you for reaching out and sharing your concerns regarding your recent experience at *****. I sincerely apologize for the frustration and disappointment youve encountered, particularly regarding the lack of communication about the services provided and your difficulty in receiving a call back.
  
  A copy of your complaint has been escalated to our vet leadership to ensure that this will be addressed promptly. They are actively working on the case and will be contacting you directly to provide a resolution to this issue. To ensure a smoother and more direct communication, we will be directing all further communication regarding this matter through our ***** team until it is resolved.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  Petco -The Health + Wellness CO
  

  Customer Answer

  Date: 10/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** Means