Complaints

• Initial Complaint

  12/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dec 3rd, I went to the ****************** to inquiry about an outstanding balance that I wasnt aware of when I moved out and was not informed about when I went to complete the move out check list from apartment 1611.Sep 24h, I gave my keys to the male manager; he took my information and told me that any communication and deposit were going to be forward to my new address. Nov 5th, I came back to the office to inquiry about it since there had been more than 6 weeks and I hadnt received it nor any other communication from ************The blond lady at the front desk told me that I was good to go. When I asked her about the security deposit, she told me that it was used towards some repairs in the apartment, which I completely understood. She even printed a statement and it did not show this so called balance that I am getting charged now while never mentioning there was an outstanding balance. I asked to speak with a manager and she told me there were no managers ************ addition to that, I did not receive any phone calls or any communication from *********** informing me about this. It was not until a few weeks ago that I received a sketchy email from a collection company.I tried to contact *********** to get more information, I sent a first email on Nov 22nd and then a second email on Nov 30th. After doing all this, I did not get an answer. Thats why I decided to stop by the office again on Dec ****** frustrates, I have been on top of everything; from going to the office several times and receiving confirmation from the team that everything is set and good. And now, I am just learning that there is a balance that I was not aware of. I sent emails that were never *********** one has been able to explain me what these charges are and why I was not informed about them in a timely manner. In this case and after almost 3 months, I do not have the money to cover this charges. It is a total disrespect for your tenants and ex-tenants to be treated like this.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a former resident in the ****************** in ***********. I recently moved out and I had concerns regarding our security deposit. We had done an inspection with the property manager ****** *******, and she was telling us that the apartment looked clean since we did clean the apartment when we moved out. Our main thing was the carpet they were ripped on three different corners in our main room. Other than that any other damage that was there was already there due to the prior resident before moving in. (I have photos that was emailed to ****** before we moved in back in November of 2022.) On November 14th, 2024, we called her and she told us that they were going to charge us the whole security deposit to fix the carpet and that we were still going to owe her money for the damage. My concern is what other damage was left? We did the inspection she only wrote down three things what more are we being charged for? This is ridiculous. We have a history there of her not getting certain maintenance done so we had to do it ourselves. Whenever they did annual inspection they didnt put in the battery for the smoke detector which is a safety hazard. Luckily nothing ever happened. We left the unit in good hands besides the carpet. We were good residents doing maintenance ourselves in the unit when for some reason she never answered the phone and couldnt get it done for us right away. Its frustrating its not the first time I hear that she tries to keep the deposit from other former tenants. Ive done my own research and landlords cannot charge us for unnecessary and unreasonable expenses. Only the damage that was left by us residents. The damage was done on the carpet. Why am I be charged to remodel the whole carpet for the new tenants when we only damaged certain parts of it? And even then I do not believe it costs the whole deposit.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was renting an apartment from this Property Management Company and I broke my lease 3 months early but I found my replacement who moved in within 2 weeks of me turning in my keys to the office. When I did my final walk through I took pictures and made sure everything was documented and I even sent a follow up email to them with the pictures after my walk through. I was told I would be contacted with in a couple of days to discuss my deposit and final charges. I never received that phone call nor did I receive anything as far as a final ledger with charges and/or explanations. Instead I did receive a phone call a couple months later from a "Conam Billing Concierge" person trying to get information from me to discuss my "case" and I was sent to collections. Upon trying to call the main office of the Property Management and the ************** of the complex I was renting from I get no return calls. I feel that I should not be charged a early termination fee seeing as how I found my replacement who actually is my boss' Uncle.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved out September 30, 2024 from #*************************************************************. ******** keys were recieved by *** the excellent Business Mgr. The unit was checked by ******* (a light skin black man in a motorized wheel chair). He okayed and verified my apartment as clean- no issues. Today is October 31, 2024. I have not received my move in deposit refund. A few issues need correcting please. 1. I was charged for removing a ceiling light. Cited for manipulation of electrical wiring. The issue had previously been reported, inclusive of TRAC and Com.Mgr. inspection. The light had fallen loose over my head. There had been activity on the roof until an alarm was set/installed.On-site management stated it was a family of raccoons.2. Covered apparatuses and ceiling fan in bathroom. Six floor has dust problems and were discussed on move in- 2020 October. Permission was given to cover. Underneath the coverings all were in perfect condition, verified by HUD and 6 month fire sprinkler/smoke detector inspection/inspector. Please note I had problems with my neighbor ( #***). The neighbor has drug addiction problems with consistet traffic. Not caretakers. Pictures of drug induced persons lying in his front door area had been submitted by email to Con Am. My neighbor stated to management " she is beautiful" when questioned. Covering was a prcautionary measure against viewing apparatuses. Ceiling activity (crawl space etc) was verified with the honest staff members.I am a devout missionary since 2001(24 years). The neighbor *. ****** # *** was spoken to by OPD **** ******* who told me to avoid him at all costs. Stalking was in the lease but management refused to address this issue as well as many on site problems. Please see "updated" YELP posts. ****** 1428 -105th OSS reviews also cite stealing issues, on-site drug sales and use in apartments (a non smoking building)

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We live at *********** and should have never been allowed to sign a lease for this apartment, and the property management and staff is impossible and never responds to communication so we are moving to BBB for assistance. We moved in 9/12, it is 11/07 and property refuses to cut us a mail key even though important medications are mailed. Receptionist even joked youre being dramatic, oh did I say that out loud? when my boyfriend called and complained again the key wasnt ready. Our oven doesnt work, the dishwasher doesnt work, the dryer takes 5 rounds to dry, the floors werent changed and still smells like dog, and there is mold on the ceiling from the hurricane. Property Manager was notified on 10/16 of all these issues and has done 0 to rectify any of it.The property also falsely advertises as having 24/7 Operated Gates, but they have been broken since before we moved in, and my boyfriends car was stolen 3 weeks after moving in. We get the lease states safety isnt guaranteed, but the gates dont even work so you cant advertise and use that as an incentive to get me to sign my lease.We have not been able to cook, clean dishes, get our mail, and live safely since moved in and have been breathing in mold for over 20 days. We would like our deposit back and to be allowed to move without early termination fees or we will get legal counsel. This apartment was not ready for us to sign a lease to be allowed my deposit, and the property refusing to address habitabilty and safety issues gives us no choice but to leave.

• Initial Complaint

  11/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was evicted from the property for non payment for the month of Sept and October. Payment was made to the property on. 16th. The property continued with the eviction for non payment. Then they excepted the payment and refused to vacate the eviction order. Then they charged me a $2000 break lease fee and a 1720 for insufficient 30 day notice for breach of contract for non payment for the eviction but the balance was paid forward before the eviction occurred. I have tried contacting the regional office multiple time. The Noble park property manager has continued to make it very difficult. Every time I talk to her story changes and she adds a new fee to my account. It has been less than 30 days and they have written the account off for collection. I didnt damage the unit I returned keys and gate remotes.

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I know you're busy right now, but there are a few things I'm really worried about I saw a lot of cigarette butts right in the parking lot and on the grass. I'm afraid the cigarette butts on the grass and under the car will easily cause a fire The second thing is that I saw children riding bicycles, scooters and playing soccer on the sidewalk. They collided with cars parked in the parking lot. At the same time, I saw some residents holding parties until after 10pm. They took beer bottles outside and made noise.In addition, there are a few cars that do not have tags belonging to residents living here. They park their cars all week long. I feel strange about this problem I hope to receive your attention to change the above things that are not good for the community

  Business response

  10/01/2024

  • Hello Ty,

  Thank you for bringing your concerns to our attention. We truly appreciate your vigilance in keeping our community safe and enjoyable for everyone.

  We will address these concerns with our team and take the necessary steps to improve the situation. Thank you for your patience and for being an engaged member of our community. If you have any further concerns, please feel free to reach out by emailing our ****************** Team at ***************************************************************************************************************************************************************. Thank you.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Deposit for my apartment at the ******** at Universal when ConAm still managed it was $500. Paid on April 30th, 2021. I moved out on May 29th, 2024. Received my deductions notice on June 20th, 2024 and email also stated that my deposit would be sent separately within 15 days of the notice. I spent July and the beginning of August doing follow *** after the required time and have not received any updates or my refund. Its August 8th, 2024 and have yet to receive my refund. It has been 7 weeks after the notice of deductions was received. No response from the customer service or the individual that emailed me the deductions list. I just would like my money back.

  Business response

  10/01/2024

  • Hello *****,

   

  Thank you for reaching out regarding your deposit refund. We understand how important this matter is to you. Since the management of The ******** at ********* has transitioned to *************, we encourage you to contact them directly for assistance with your deposit refund and any related inquiries.

  We appreciate your patience during this transition and hope your concerns are resolved promptly.

• Initial Complaint

  08/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My mother is a resident at ************************************** In *******, ********. She is 78 year old disabled woman just like all other residents and the front door knows are unsafe. We have witnessed residents unlocking other front doors with a credit card. This is a huge safety risk . A complete stranger can gain access to a vulnerable residents. Crime rate is high in ***************. Door knows need to be replaced.

  Business response

  10/01/2024

  • Hello *****,

   

  Thank you for reaching out to us regarding the safety concerns at your mothers apartment community. We take these issues very seriously and would like to learn more about your specific observations. Please email us at ******************************************** so we can address your concerns effectively.

   

  We appreciate your feedback and are committed to ensuring the safety of all our residents.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a resident of this apartment for two years. April 27th, we planned a small gathering at a Park to celebrate my daughter's birthday. Due to rain, we moved to the apartment lounge room. ******** saw my daughter in the lounge through the security camera, confronted her, and later informed me of $300 charge for the room. The lounge has always been accessible and free for tenants, we were unfairly targeted and harassed. when trying to pay rent for **** I found the $300 fee on my online portal account, but modification of the payment amount was disabled. This caused delay in my rent payment. Due to ********'s hostile attitude towards my daughter and me, I hired an attorney to address the issue. $300 lounge fee was eventually removed, a $200 cleaning fee was added, claiming we left the lounge dirty, which is untrue as we cleaned the room before leaving. An invoice from ******** Cleaning was provided as proof, but upon contacting them, I was informed that no one from their company came to ******************* on April 28th. I requested camera video footage to prove we left the room clean and no cleaning service was hired on April 28th, but the management refused. When I attempted to renew my lease, they demanded I pay all arbitrary fees first and added a $500 monthly fee and a $75 late fee on top of my $2730 rent. They further removed my online portal account. I believe these actions are deliberate attempts to evict us from the apartment by imposing arbitrary fees and manipulate my online account to prevent me from paying rent. It is unacceptable and discriminatory. I request BBB's assistance to stop this discrimination, Specifically, I ask for:1. The removal of all arbitrary charges($200 cleaning fee, 2*$500 monthly fee, 3*$75 late fee)imposed on me.2. restoration of full functionality of my online account.3. Correction of discriminatory behaviors towards my family, Mandatory discrimination training, particularly ********.Thank you for your attention to this matter.

  Business response

  10/01/2024

  • Hello Jie,

  Thank you for sharing your concerns regarding your experience with our management team. Weve been informed this issue has been resolved; however, if you are still experiencing difficulties, we encourage you to reach out to us at ***************************************************************************************************************************************************************. Your feedback is important to us, and we want to ensure all concerns are addressed appropriately.

  We appreciate your understanding and look forward to assisting you further.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩