Complaints

• Initial Complaint

  02/11/2025

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am writing to formally express my concerns and file a complaint regarding discriminatory practices and tenant rights violations occurring at ***********************. As a tenant, I have witnessed and experienced actions that demonstrate clear discrimination against African American tenants in comparison to Hispanic tenants, which is both unethical and unlawful.The issues include:Discrimination Against African American Tenants: There is a noticeable difference in treatment between African American and Hispanic tenants, particularly in how rent issues are handled. African American tenants, myself included, have been denied acceptance of rent payments, seemingly to push us into default and initiate eviction proceedings. This is in ***** contrast to the treatment of Hispanic tenants, who appear to be given more flexibility and understanding regarding rent payments.Refusal to Accept Rent Payments: Payments are being deliberately rejected by management, causing tenants to fall into unnecessary rent default. This practice is creating financial hardship for tenants and is forcing many into eviction due to circumstances beyond their control, even when tenants are willing and able to make payments.False Operating Hours and Non-Responsive Staff: The apartment office staff and management have been consistently non-responsive, with operating hours being inaccurately advertised. Tenants have found the office closed during posted business hours, making it extremely difficult to resolve issues or speak with someone in person. When contact is made, the staff is often unhelpful and dismissive of tenant concerns.These practices are causing significant financial strain, distress, and instability for many African American tenants. Additionally, they are a violation of tenant rights and fair housing laws. I kindly request that immediate corrective action be taken to address this discrimination and to ensure fair treatment for all tenants, regardless of race or background.

• Initial Complaint

  02/04/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved out of proptdue to faluier on management providing a remedy between myself and another tenant it was agreed upon management and myself I was clear to move due to excessive retaliation against us by another resident so this occurred on Dec 4 I was to receive my deposit back in about two weeks we are now in February and no deposit low after lie from management it's been mailed it's not mailed it was processed in error they will fed it all of the above lies ! And no deposit I have made contact with someone in corporate who is also feeding me lie after lie my deposit is being withheld and there seems to be no end in site

  Business response

  02/13/2025

  Hello *****,

  We understand your frustration and want to look into this matter further. Please reach out to our ****************** team at ******************************************* with the name of the community and any relevant details so we can review the situation. We appreciate your patience and look forward to assisting you.

• Initial Complaint

  01/27/2025

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  ******* ****** Residing at ****************** Apartments Unit 1622 Contact #: ************ To whom it may concern,In December, my rent was late, and during discussions with ****************** Apartments management, it was made clear that an eviction filing was imminent. I was informed that an additional $400 charge would be applied for the eviction filing and was instructed to pay the outstanding balance for December, as well as the full rent for January.I carefully verified the total amount due, which was confirmed to be $3,145.28. I was told this amount covered all charges and was required to be paid by the end of December. Following these instructions, I made the full payment by money order on December 26, 2024. Several days later, I followed up with the office to confirm that the payment had been properly applied, and I was assured it had not yet been processed but would be taken care of that day. I was further assured that everything was in order and that no additional payments were due.However, when I called again on January 7, 2025, to confirm that my payment had been applied correctly, I was informed that a new balance, plus a late fee for Januarys rent, had appeared on my account. I was told that the system had prorated the rent from the date of the eviction filing, December 26, 2024, which just so happens to be the same day I made my payment. No one ever communicated to me that this proration would occur, nor was I made aware that it would affect my balance or payment instructions.This lack of communication is extremely troubling. I followed the staffs instructions, verified the correct amount, and made the payment as directed. Now I am being held accountable for additional charges due to a system error or miscommunication, and I do not believe this should be my responsibility. I am faced with the threat of eviction once again for an outstanding balance I was never informed about.

• Initial Complaint

  01/15/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I complained about second hand smoke at ConAms ********************* in Stateline ******. Its a no smoking property and they were afraid I would sue so they got me a different apartment. There was no walk through with management and the place was filthy. The manager told me when I leave my original apartment it had to be spotless and move in ready but I guess that didnt apply to me and my new apartment. The lease states everything thats supposed to be cleaned and absolutely nothing in the new apartment was cleaned and somethings were never cleaned in its existence. Besides no walk through to see it I was never warned about a problem with mice of which there was a dead one left there for me to clean up. Also it smells like the wood was wet from possible water damage and of course that could mean mould. I spent hours and hours over days cleaning everything. Im 72 years old with a pacemaker and my bones and tendons arent sound. Ive had rotator cuff surgery on both shoulders in recent years and have a tender back among inflammation in my elbows etc. if they had showed me the apartment first which should have been cleaned as per the lease I could have said no. If they warned me about mice which means mouse droppings I would have said no. I dont think management ever came in here to look around if they did its extreme negligence and if they didnt also extreme negligence. I want someone to be held responsible. I wont even go into the agony I endured living in my previous apartment with very little help from management. Theres always excuses and the run around. Im trying to find the property management division in ConAm the company that runs this housing among others in the western U.S. but they havent got back to me. I dont want to deal with the manager anymore because I dont trust her. If this apartment was left like it was to me then Im done with her and her boss.

• Initial Complaint

  12/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Dec 3rd, I went to the ****************** to inquiry about an outstanding balance that I wasnt aware of when I moved out and was not informed about when I went to complete the move out check list from apartment 1611.Sep 24h, I gave my keys to the male manager; he took my information and told me that any communication and deposit were going to be forward to my new address. Nov 5th, I came back to the office to inquiry about it since there had been more than 6 weeks and I hadnt received it nor any other communication from ************The blond lady at the front desk told me that I was good to go. When I asked her about the security deposit, she told me that it was used towards some repairs in the apartment, which I completely understood. She even printed a statement and it did not show this so called balance that I am getting charged now while never mentioning there was an outstanding balance. I asked to speak with a manager and she told me there were no managers ************ addition to that, I did not receive any phone calls or any communication from *********** informing me about this. It was not until a few weeks ago that I received a sketchy email from a collection company.I tried to contact *********** to get more information, I sent a first email on Nov 22nd and then a second email on Nov 30th. After doing all this, I did not get an answer. Thats why I decided to stop by the office again on Dec ****** frustrates, I have been on top of everything; from going to the office several times and receiving confirmation from the team that everything is set and good. And now, I am just learning that there is a balance that I was not aware of. I sent emails that were never *********** one has been able to explain me what these charges are and why I was not informed about them in a timely manner. In this case and after almost 3 months, I do not have the money to cover this charges. It is a total disrespect for your tenants and ex-tenants to be treated like this.

• Initial Complaint

  11/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a former resident in the ****************** in ***********. I recently moved out and I had concerns regarding our security deposit. We had done an inspection with the property manager ****** *******, and she was telling us that the apartment looked clean since we did clean the apartment when we moved out. Our main thing was the carpet they were ripped on three different corners in our main room. Other than that any other damage that was there was already there due to the prior resident before moving in. (I have photos that was emailed to ****** before we moved in back in November of 2022.) On November 14th, 2024, we called her and she told us that they were going to charge us the whole security deposit to fix the carpet and that we were still going to owe her money for the damage. My concern is what other damage was left? We did the inspection she only wrote down three things what more are we being charged for? This is ridiculous. We have a history there of her not getting certain maintenance done so we had to do it ourselves. Whenever they did annual inspection they didnt put in the battery for the smoke detector which is a safety hazard. Luckily nothing ever happened. We left the unit in good hands besides the carpet. We were good residents doing maintenance ourselves in the unit when for some reason she never answered the phone and couldnt get it done for us right away. Its frustrating its not the first time I hear that she tries to keep the deposit from other former tenants. Ive done my own research and landlords cannot charge us for unnecessary and unreasonable expenses. Only the damage that was left by us residents. The damage was done on the carpet. Why am I be charged to remodel the whole carpet for the new tenants when we only damaged certain parts of it? And even then I do not believe it costs the whole deposit.

• Initial Complaint

  11/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was renting an apartment from this Property Management Company and I broke my lease 3 months early but I found my replacement who moved in within 2 weeks of me turning in my keys to the office. When I did my final walk through I took pictures and made sure everything was documented and I even sent a follow up email to them with the pictures after my walk through. I was told I would be contacted with in a couple of days to discuss my deposit and final charges. I never received that phone call nor did I receive anything as far as a final ledger with charges and/or explanations. Instead I did receive a phone call a couple months later from a "Conam Billing Concierge" person trying to get information from me to discuss my "case" and I was sent to collections. Upon trying to call the main office of the Property Management and the ************** of the complex I was renting from I get no return calls. I feel that I should not be charged a early termination fee seeing as how I found my replacement who actually is my boss' Uncle.

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I moved out September 30, 2024 from #*************************************************************. ******** keys were recieved by *** the excellent Business Mgr. The unit was checked by ******* (a light skin black man in a motorized wheel chair). He okayed and verified my apartment as clean- no issues. Today is October 31, 2024. I have not received my move in deposit refund. A few issues need correcting please. 1. I was charged for removing a ceiling light. Cited for manipulation of electrical wiring. The issue had previously been reported, inclusive of TRAC and Com.Mgr. inspection. The light had fallen loose over my head. There had been activity on the roof until an alarm was set/installed.On-site management stated it was a family of raccoons.2. Covered apparatuses and ceiling fan in bathroom. Six floor has dust problems and were discussed on move in- 2020 October. Permission was given to cover. Underneath the coverings all were in perfect condition, verified by HUD and 6 month fire sprinkler/smoke detector inspection/inspector. Please note I had problems with my neighbor ( #***). The neighbor has drug addiction problems with consistet traffic. Not caretakers. Pictures of drug induced persons lying in his front door area had been submitted by email to Con Am. My neighbor stated to management " she is beautiful" when questioned. Covering was a prcautionary measure against viewing apparatuses. Ceiling activity (crawl space etc) was verified with the honest staff members.I am a devout missionary since 2001(24 years). The neighbor *. ****** # *** was spoken to by OPD **** ******* who told me to avoid him at all costs. Stalking was in the lease but management refused to address this issue as well as many on site problems. Please see "updated" YELP posts. ****** 1428 -105th OSS reviews also cite stealing issues, on-site drug sales and use in apartments (a non smoking building)

• Initial Complaint

  11/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We live at *********** and should have never been allowed to sign a lease for this apartment, and the property management and staff is impossible and never responds to communication so we are moving to BBB for assistance. We moved in 9/12, it is 11/07 and property refuses to cut us a mail key even though important medications are mailed. Receptionist even joked youre being dramatic, oh did I say that out loud? when my boyfriend called and complained again the key wasnt ready. Our oven doesnt work, the dishwasher doesnt work, the dryer takes 5 rounds to dry, the floors werent changed and still smells like dog, and there is mold on the ceiling from the hurricane. Property Manager was notified on 10/16 of all these issues and has done 0 to rectify any of it.The property also falsely advertises as having 24/7 Operated Gates, but they have been broken since before we moved in, and my boyfriends car was stolen 3 weeks after moving in. We get the lease states safety isnt guaranteed, but the gates dont even work so you cant advertise and use that as an incentive to get me to sign my lease.We have not been able to cook, clean dishes, get our mail, and live safely since moved in and have been breathing in mold for over 20 days. We would like our deposit back and to be allowed to move without early termination fees or we will get legal counsel. This apartment was not ready for us to sign a lease to be allowed my deposit, and the property refusing to address habitabilty and safety issues gives us no choice but to leave.

• Initial Complaint

  11/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was evicted from the property for non payment for the month of Sept and October. Payment was made to the property on. 16th. The property continued with the eviction for non payment. Then they excepted the payment and refused to vacate the eviction order. Then they charged me a $2000 break lease fee and a 1720 for insufficient 30 day notice for breach of contract for non payment for the eviction but the balance was paid forward before the eviction occurred. I have tried contacting the regional office multiple time. The Noble park property manager has continued to make it very difficult. Every time I talk to her story changes and she adds a new fee to my account. It has been less than 30 days and they have written the account off for collection. I didnt damage the unit I returned keys and gate remotes.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩