ComplaintsforCONAM Management Corporation

• Initial Complaint

  05/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Buisness advertised being open Saturdays and Sundays. This information is untrue they are not open and because of this discrepancy it would make rent automatically late if theyre closed when it needs to be turned in before the 3rd. Only looking for website information to be corrected.

• Initial Complaint

  05/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I dropped rent in drop box on 6, of may 10 min before opening as I have done so in the past. Just a** I got to my opening up my car door the district manager show body language aggressinezz very rude by say YOUR LATE I answered by even if dropped before u guys a opened Doors she said u dont know time I get here. I replied its before u guys open it should be counted as on time.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid rent to management company i have proof of payment as well. After a year of living at resident manager claims that they never received a security deposit from me so the rent I paid for May 2024 was applied towards something else. A security deposit that was due on or before move in Feb 2023 No one is giving me any answers only threats of eviction if I do not pay again.

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To whom it may concern my name is ************************* I live in the Surrento Apartments which is managed by Con Am property management my A/C is not working I have asked the manager to please send a Certified Professional HV** out to fix the problem he told me he was going to make me pay for it he used a retaliation tactic this issue has been going on for over a month I have been courteous and professional every time I went into the apartment office also due to a previous flood from the ** which caused mold and damage to the tile, I have requested the manager to fix the mold issues over and over and over again and nothing has been done. The issues in this unit are also causing me to pay more utilities to SRP, I was also contacted by SRP saying that I am now using more usage which is causing me to pay more can someone please help me to rectify this matter so that me and my family can be comfortable please Also with the ** leaking and exposed wiring coming from the **, it can also be fire hazard or an electrocution

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Since I moved in my unit September 2023 . It was not cleaned when moved in. I complained of wet mold smell since September 2023- March 2024. That has been ignored and I was forced to live in. I wanted to break my lease January 2024 because of having to constantly get repairs done and my unit uninhabitable and uncomfortable to live in from mold . I was told by property management ********************* that is not a good reason to break my lease. February 2024 I discovered wet and mold forming on my bedroom wall. There was a piece cut out and aired out to dry for almost 2 weeks, by maintenance . I was forgot about and had to remind them my wall is not repaired. They came in and put the same patch on the wall and paste it down. March 31 2024. Mold Was Found under All my Furniture including bed , couch set, clothes ect. I contacted office asap . The maintenance came out one time to see the problem. They told me it was definitely moisture coming from the walls. Since then I been neglected of my concern and asking to speak to the manager. I have been giving the run around by different office staff and told I will get calls back by apartment manager ********************* but never received calls back . 4/12 I finally got in contact with property management ********************* stating my apartment is still being under investigation I explained I can no longer stay there because of the mold Is getting me and my 2 year child sick. I ****** been there the month of April 2024 even though I paid my rent.She also stated there is nothing wrong with the apartment unit and it is my problem they are not responsible for tenants property being damaged due to their tenant neglect. I asked for her supervisors contact information she refused to give it to me. She approved for me to break my lease and refused to give me my deposit and rent back from all the months I was living there in mold infestation and them as well being aware of my mold concerns. It is more than several units in my apartments with mold.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had renter's insurance uninterrupted for 3 years. ConAm has owned my apartment for 8 months and illegally charged me for renter's insurance every time. Some of the first illegal charges were refunded, but when I was overcharged in January and February, the lady in the front office refused to refund and told me it would not be an issue going forward. I was then illegally charged for March. I am not sure what the issue is. I pay my rent, I am quite and clean. Why does your company seek to overcharge me at every opportunity? The new lady at the front has already started lying and she's been here less than 3 months.

  Business response

  04/17/2024

  Hello ********,

  We apologize for any inconvenience you experienced with your renter's insurance at Northwoods. We value your satisfaction and want to ensure everything is resolved to your liking.

  To help us resolve this matter efficiently, we kindly request you email us at ******************************************** with your contact information. Our team will investigate the situation thoroughly and ensure your renter's insurance status is correctly recorded in our system. We will work diligently to resolve any discrepancies and prevent similar issues from occurring in the future.

  Thank you for bringing this matter to our attention. We appreciate your patience and cooperation as we strive to resolve this issue and improve our services. If you have any further questions or concerns, please contact us.

• Initial Complaint

  04/07/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I rented from their ******* property management company location from mid 2020 through July 2021. My lease ended on September 30, 2021. I lived there with my then girlfriend and we broke up and I moved. I gave my 30 day notice and was removed from the lease and have an email from property management stating that I had been removed from the lease and was no longer financially tied to the apartment. I moved in May 2021 and still paid rent through July 2021 and was told I owed nothing for the remainder of the lease because I moved and she stayed. She was responsible for August onwards on a month to month basis if she chose to stay. Evidently she chose to stay because I received a bill from a collection agency for $35,000 a few weeks ago. I was told in the email sent to me after I removed myself from the lease that I was no longer financially responsible for the apartment as of October 6, 2021 and owed property management absolutely nothing. Thankfully I saved that confirmation email from property management in 2021. I called property management to ask what this was all about and they told me I was evicted in 2023. I told them they were wrong and that I removed myself from the lease in 2021 and that I havent stepped foot on the property since May 2021, and that I have the email from them proving it. I forwarded the email to them and was told they would look into it and get back to me. This conversation took place several weeks ago and *** heard nothing from them. Ive sent them several emails and no reply. Evidently my ex girlfriend stayed in the apartment after I moved and was eventually evicted after racking up a bill in the amount of $35,000 and they are coming after me for the outstanding balance owed to them. The creditor is hounding me for the money even after I explained the situation to them and forwarded them the email sent to me in 2021 confirming I had been removed from the lease and all financial obligations in regards to the apartment. Please help me!!!

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This property management company is not responding to my complaints or resolving issues the residents are having.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a tenant of Cirq44 Apartments, it is with great disappointment that I express my dissatisfaction with the management practices and maintenance standards observed during my tenure at Cirq44.Upon initially moving into my apartment, I was disheartened to find it in an unfinished and unsanitary state. Despite raising concerns through the appropriate channels and diligently completing a move-in inspection form detailing various issues, including cleanliness and maintenance deficiencies, the necessary actions were not taken by the management team. Although one day's rent was deducted due to the ongoing work within the apartment at the time of moving (people working inside the apartment) , no effort was made to rectify the unsatisfactory conditions outlined in the inspection report.Furthermore, the upkeep of common areas, such as the gym, has been subpar. Basic hygiene measures, such as the provision of sanitizing products, have consistently been neglected, creating an environment that fails to meet acceptable standards. Additionally, instances of illicit activities, such as individuals smoking marijuana in parking lots, have been observed without appropriate intervention from management.Regrettably, due to the culmination of these issues and the lack of timely and effective responses from the management team, I made the difficult decision to terminate my lease and vacate the premises on March 14, 2024 ($2,000.00 PAID fee). However, even during the process of moving out, further complications arose, notably a persistent clogging issue with the kitchen sink leading to minor flooding within the apartment. Despite reporting this urgent matter, subsequent attempts by maintenance personnel to resolve the issue proved unsuccessful, leaving the kitchen inundated with dirty water until the final day of my tenancy. Additionally, I must express my concern regarding an unauthorized entry into the apartment by staff, which further exacerbated the situation.Despite the evident shortcomings in maintenance and management, I was surprised to discover charges totaling $185.00 (+ tax) for cleaning services, including a cleaning fee of $120.00 and a carpet cleaning fee of $65.00. It is pertinent to note that these charges were levied despite the apartment being inadequately cleaned upon my arrival and the unresolved plumbing issue upon departure. Moreover, the lack of transparency regarding the pricing structure for these fees, as outlined in the contract, only adds to the frustration.While I understand the contractual provisions regarding cleaning expenses, it is imperative to recognize that such charges should be reflective of the services provided, which in this instance, were far from satisfactory. The circumstances surrounding the condition of the apartment at both the commencement and conclusion of the lease period warrant a reconsideration of the imposed fees.In light of the foregoing, I kindly request a thorough review of the situation and a reconsideration of the imposed charges. Furthermore, I urge management to undertake necessary measures to address the systemic issues highlighted to ensure a more conducive living environment for current and future residents.Thank you for your attention to this matter. I anticipate a prompt and equitable resolution.

  Business response

  04/11/2024

  Hello *****,
  
  Thank you for sharing your concerns about your experience at Cirq44 Apartments. We value your feedback as it helps us improve our services and want to address each of your concerns.
  
  We apologize for any inconvenience caused by the initial condition of your apartment. We arranged for cleaners to address the issues you raised during your move-in and provided a courtesy discount.
  
  We also apologize for any subpar maintenance in the common areas and take reports of illicit activities seriously.
  
  Regarding the maintenance issues with sink backups, we found no records of work orders or emails related to this matter. We encourage residents to report such issues promptly.
  
  Entries into your apartment were authorized for maintenance purposes related to the work orders you placed. If there was any misunderstanding or discomfort regarding these entries, we sincerely apologize.
  
  The move-out charges were explained to you, and we understand your disagreement. Please feel free to email our ******** Services team to discuss further at ********************************************.
  
  Thank you for bringing these matters to our attention. We are committed to improving our services for all residents.

  Customer response

  04/11/2024

  Thank you for your response. While I appreciate your efforts to address my concerns, I must respectfully disagree with several points.

  Firstly, regarding the maintenance issues with sink backups, I want to clarify that I did report the problem. The report was made after hours due to its emergent nature, and I followed the appropriate protocol by contacting the designated person for such emergencies. It is concerning that there are no records of this, as prompt action was necessary to prevent further damage.

  Furthermore, while I understand that entries into the apartment may have been authorized for maintenance purposes, the issue arises when entry occurred without authorization on subsequent days. Despite assurances that the issue was resolved, entry was made without consent, which is unacceptable.

  Lastly, the initial condition of the apartment was unsatisfactory and not reflective of the standards expected upon move-in. While cleaners were arranged subsequently, the fact remains that the apartment was never clean before the conclusion of my contract. Refer to the inspection form.

  I hope we can address these discrepancies and work towards a resolution. Please let me know how we can proceed to ensure a satisfactory outcome.

  Business response

  04/15/2024

  Hello *****,

  Thank you for providing further details. We apologize for any discrepancies in our records and understand your frustration.

  
  We take all reports seriously, and we will investigate further to ensure that proper protocols are followed in the future. Your feedback regarding the cleanliness of the apartment upon move-in is duly noted, and we apologize for any inconvenience this may have caused.

  
  To address these discrepancies and work towards a resolution, please email us at ******************************************** with your contact information, and we will promptly assist you further. Your satisfaction is important to us, and we are committed to resolving these issues to your satisfaction.

  
  Thank you for bringing these matters to our attention. We look forward to hearing from you and resolving these issues promptly.

  Customer response

  04/19/2024

  Good Afternoon, 

  I've reached out via email (4/16) but haven't received a response yet.

  I find communication on this platform more convenient and would appreciate resolving this matter promptly here.

  Looking forward to your swift assistance!

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The purpose of this email is to express one of my major concerns here at Cirq44. Our safety. The lighting in most of the common hallways is completely out. This has been an ongoing issue since July of 2023. Some hallways are completely blacked out and are over 15 feet long which causes a major safety issue.Management has promised to resolve the issue. However, we still have no lights. Emergency stairwells are also pitch black. When elevators are undergoing maintenance and are down the emergency stairs way can only be used if you have a flashlight.Residents finally received a promise in writing stating lights would be replaced on 1/25/24. It's now 2/20 and still no lights. An accident can happen at any moment this is a time-sensitive issue. 7 months of walking with my phone flashlight is not acceptable. This community is pet friendly however turning into a dark hallway into a dog is not a pleasant situation. There is animal f**** throughout the premises that are never cleaned. Trash compactors are full and trash throughout the entire facility. Its an unsanitary complex that causes safety and health issues. This complex promotes luxury safety community that cares.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩