ComplaintsforCONAM Management Corporation

• Initial Complaint

  11/20/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  when i contacted office, manager attended my inbound call. I requested to check with maintenance if they found a storage key left on the door k*** nov 16. after needing to verify residency she states I have dont have my proper unit which was leased in may 2023 . meanwhile having her impertinent attitude she continues to explain "mmmmm no, you don't have a lease with us" when requested call from either area, regional manager she responded "well i'm not going to just give you there contact information" of which i reiterated to be contacted by a higher status. payments are addressed each month to my current unit #*** and processed of which many also had "******* #***" . after which i was informed that i am not leasing the unit my family has lived in for 6 months makes me wonder where or how my rent payment processed each month. this complex lacks proper customer service, full staff, proper organization with resident private information, resident portal, attending to resident requests in a timely manner.

  Business response

  11/29/2023

  Hello *******,

  Thank you for taking the time to share your concerns regarding your experience at The Homes of the **************.
  
  We understand the importance of clear communication and the need for prompt and efficient resolution of resident inquiries. Your description of the interaction with our office manager is concerning, and we assure you we take this matter seriously.
  
  To address your concerns effectively, we are investigating the issues you've raised. Our goal is to ensure that all residents are treated with respect and that our processes are transparent and well-organized.
  
  We understand your desire to be in contact with a higher management representative, and would like to put you in communication with our Regional Manager, *****. ***** can be reached at ************.
  
  Additionally, we will be reviewing our resident portal functionality to identify areas for improvement. Your feedback is invaluable in helping us enhance the overall resident experience at The Homes of the **************.
  
  We appreciate your patience as we work to address these matters, and we are committed to resolving these issues promptly. If you have any additional information or details you would like to share during our investigation, please feel free to reach out to us directly.
  
  Thank you for bringing these concerns to our attention. We value your residency and are dedicated to ensuring a positive living experience for all residents.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My unit #*** at Indigio West Apt. for the past 5 weeks has had no HVAC. (air conditioning). Many calls have been made and attempts to fix the problem with no success. For the last 3 weeks everytime i call my phone number goes to voicemail, with no answer.It has gotten very frustrating to say the least. Many other promises were made by Management without success.

  Business response

  11/08/2023

  Hello *******,

  We deeply apologize for the ongoing issues you've been having with your **** unit at ***********. We understand how frustrating it must be for you, and we want to address your concerns as soon as possible.
  
  Please know we take your concerns very seriously, and we're sorry to hear your previous attempts to fix the **** issue were unsuccessful. We're committed to resolving this matter for you.
  
  We are equally concerned about the communication issues you've experienced while trying to reach us. We will investigate and address the voicemail and call response concerns immediately to ensure you can contact us without any further obstacles.
  
  We appreciate your patience and feedback. Your comfort and satisfaction are of the utmost importance to us, and we're committed to ensuring your concerns are fully addressed.
  
  Our management team will take swift action to resolve the **** issue and improve communication with you. Expect to hear from us shortly, and we aim to rectify the situation as soon as possible.
  
  If you have any further details or suggestions, please feel free to reach out directly to our ******** Services team at ********************************************.
  
  Thank you for bringing this issue to our attention. We look forward to improving your experience at ***********.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Elan Oceano owes me $747 (lower now with reductions of utilities) in a rent credit from a mutual release agreement signed in August 2023 and my $800 security deposit that was due to me on 9/21/2023 for apartment 112 that I vacated on 8/31/2023. I'm just being ignored by everyone and no one will give me my money back.

  Business response

  10/25/2023

  Hello ******,

  We would like to express our sincerest apologies for the inconvenience you have encountered concerning the rent credit and security deposit for your apartment at Elan Oceano. Your satisfaction is of the utmost importance to us, and we are fully committed to promptly resolving this matter.
  
  After a thorough review of the information you provided, we have taken the following actions to address your concerns:
  
  Rent Credit: We acknowledge the mutual release agreement signed in August 2023, as well as the subsequent adjustments made to utilities. As a result, we are actively processing the appropriate rent credit, ensuring the reductions in your utilities are properly accounted for.
  
  Security Deposit: We understand your $800 security deposit for apartment 112 was due to you on 9/21/2023, and we sincerely apologize for any delays in this matter. It appears there was an error with the address on file. We have taken immediate action to rectify this, and your security deposit has been hand-delivered to you this morning, as confirmed by *****, our **************** Manager.
  
  Address Confusion: We recognize that there was an issue with the address used for check delivery. We have addressed this concern and have updated the system with the accurate address to prevent any such discrepancies in the future.
  
  We genuinely appreciate your patience and cooperation throughout this process. We have successfully resolved the outstanding matters, and we hope you find our actions to be satisfactory.
  
  For any additional questions or concerns, please do not hesitate to reach out to us at ********************************************* We are here to assist you, and your satisfaction remains our top priority.
  
  Once again, we apologize for any inconvenience this situation may have caused, and we extend our gratitude to you for bringing it to our attention. Your contentment and peace of mind are highly important to us.

  Customer response

  10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Good evening last Thursday I woke up and had a ***** in my kitchen sink. Tonight when I get home from work there is a ***** in my front bathroom. I do not live like this, my house is clean and I dont leave food out nor do I keep a dirty house. I submitted a priority request to have pest control come out and the work order was marked as completed and no one had yet to contact me and let me know that pest control would be coming out. So I had to use my money and go buy bug sprayer and foggers to bomb my house please see picture this is very unacceptable. Me and my granddaughter will not live with bugs you guys need to figure this out and find the source of the problem. Or I will have to contact fair housing and get me a lawyer and look to rental a property elsewhere I have paid $3016 to move into these apartments and I paid my rent on time in the amount of $1555.00 someone need to contact me asap at ************ or ************

  Business response

  10/16/2023

  Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for any inconvenience you have experienced.
  
  Upon receiving your complaint, our management team at ************************* took immediate action to address the pest issue you reported. ******, our property manager scheduled for service on our routine service days, which are on Wednesdays. She has informed us the issue has been taken care of to your satisfaction.
  
  We understand dealing with pests in your living space is unacceptable, and we take this matter very seriously. Our priority is to ensure your comfort and satisfaction as a resident of The *************************.
  
  If you ever encounter any concerns in the future or require further assistance, please contact us at ********************************************* and we will be more than willing to assist you.
  
  Once again, we apologize for any inconvenience you've experienced, and we are committed to resolving your issues promptly.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had paid the business $250 as a deposit. I would like my deposit to be returned since the apartment was left in good conditions. Tried to dispute charges with business with their local office and corporate office. ConAm is not willing to provide me any assistance as well as the apartment complex *************** in *****, **. The business needs to provide me my funds back. I have video footage showing the apartment in good conditions before leaving the apartment. The business still has not tried to resolve this issue for me.

  Business response

  09/15/2023

  Hello *****, 

  We sincerely appreciate your patience and would like to provide you with an update regarding your deposit concern.

  
  After conducting a thorough review of the deposit statement, we have identified two charges that require further examination and potential revision. Please rest assured our dedicated team is diligently working on addressing these charges, and we anticipate completing this process today.

  
  *****, our Business Manager at ***************, will promptly send you a revised copy of the deposit statement as soon as the necessary revisions are made. 

  
  We understand your request to have your deposit returned, and we want to assure you that we are fully committed to resolving this issue. Your cooperation and understanding during this process are greatly appreciated.

  
  We want to thank you for bringing this matter to our attention. Should you have any more concerns or require further assistance, please do not hesitate to reach out to our team at ********************************************. We are here to assist you.

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Amenities we pay for are being removed for use with no communication to their residents as of when or why. The pool is open between 7am and 10pm, but they have begun closing the pool bathrooms at 5pm and forgetting to open them in the morning. I visited the pool at 10am today and they were still locked. If the reason is because of vandalism, then that at least needs to be communicated and new pool bathroom hours posted. Since these amenities are part of what we pay for, compensation needs to be addressed for removed amenities. This business does not have a simple process put in place to inform residents of anything since the new management took over in April, 2023. We used to have all emergency notices conveyed to us through e-mail with previous management, but now we have nothing.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have been living here almost a year lovely neighborhood great schools. I just recently received an email to renew my lease the only thing that they offered me was month to month which is an extra $200 dollars a month I reached out to the Manager ***** to see why I couldn't just sign a new lease she said that this was the only option and she was unable to provide a reaso why they couldn't renew my lease. I broke down crying because I am a single mother and her response was that they gave me enough time to figure it out and I could move if I did not want to do month to month. I did email corporate and I still have not received a response. I believe that they are only giving me an option to only to month to month as a retaliation because I did make a formal complaint due to discrimination. I spoke to several tenants that have been offered to renew their lease so I'm not sure why they are unable to provide any reason to why I'm not being offered the same offer. When I spoke to **** today then they said that ********* contacted them today after I called her to see if they had any details of why I couldn't sign another lease this morning. I called 20 minutes ago and she told me that the owner is giving me 90 days to move. The ladies in the office are very rude. Now how am I supposed to find another place to live I'm a single mother and I just payed all of my saving to move here. How am I supposed to figure out where me and my kids are going to live where they can go to school all over again for them to tell me that they have no reason at all. Can someone please call me and tell me what to do please I'm begging.

• Initial Complaint

  06/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was charged $1800.00 without any consent or knowledge of that transaction. I had no clue your business existed until today and I was looking back on my statements for tax reasons. When I saw that your company charged me over $1800.00 for absolutely nothing that I am aware of, it immediately gave me suspicions of fraud and I began to dig around the internet to see what your company does and or is about. It appears people have just signed up to hear about apartments your company provides living for and have been charged just to have an application looked at. Hopefully that's not the case as that is unwarranted and unjust. Also, most likely illegal. I do not want to have to take this issue to court, but if we can not come to some agreement soon. It looks like that might be my only option going forward. If you need the ************* of the above fraudulent charge I got from your company on my bank statement, please feel free to ask and I will send you all of that information very promptly. Thank you and I look forward to hearing your response. Have a nice week. *************************************

• Initial Complaint

  05/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Hello, I am contacting the BBB to dispute the billing generated by ********** and ConAm central billing. The fees are fabricated and a fine piece of fiction. I paid April and May rent, even though I moved out April 15th. They have invented fees and charges during a time I did not reside in the apartment. They have credited me with returning only one fob when I returned 2, a 90.00$ charge for a vacant ******** did not even have access to. The list goes on. I informed them I would file a dispute of this charge. I have also asked them to discontinue contact with me as I have no intention of honoring this fictitious and ungrounded claim. Thank you.

• Initial Complaint

  04/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In October 2022 I received notification from ConAm, a property management company, stating that I had an outstanding balance from August 2022 for unpaid rent at Audubon Village. I provided Audubon Village with receipts on October 11 which showed August 2022 rent was paid in full in the amount of $1904.48 via Zego. The business manager responded via email on October 12 stating, "While reviewing your ledger I see that your June rent payment in the amount of $1,882.46 was returned for insufficient funds. This in turn created a balance due on your account. The insufficient funds came back onto your account on September 14, 2022". *************** then stated, "We acknowledge your rent payment that was made on 6/2/2022, however on 9/14/2022 we received notification your e-check was returned for non-sufficient funds in the amount of $1882.46 which covered your rent and utilities". On November 16, **************************************************************************************************************** the amount of $1965. We tried numerous times to resolve the issue with *************** directly. We did not receive any communication about the account being sent to collections. *************** refuses to remove the collection despite proof that the rent was paid timely. *************** then requested bank statements from both my roommate and I from May 2022- September 2022. The bank statements were provided and show the rent being paid every month, on time, and never receiving a returned e-check in September on either account. The return payment was never reflected on any bank statement. ********************** refuses to remove the account from collections despite multiple efforts to work with them and proof of payment provided. We did not receive communication from Genesis ****** Management indicating we have an account in collections. There is no proof of the debt. This collection has greatly impacted my credit score and has adversely affected my life.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩