Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  can't withdraw funds. Unavailable units to invest. money sitting idle.

  Business Response

  Date: 05/05/2025

  Hi Keng, 
  
  Thank you for your message, a member from our customer service team will be reaching out to you by phone in the next few days to offer support. 
  
  Please look out for our call. 

  DiversyFund Investor Support

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested with them in 2019 and was told I could not receive my money back for 5 years. I have tried to get my funds back sooner, but they have always claimed the funds were tied up and I would have to wait. I am now trying to contact them, and there is no way to contact them reliably. Even my account on their website doesn't give me a way to contact them, and I cannot get my money out of my account. They don't answer their emails. They have even stopped updating their information.

  Business Response

  Date: 05/05/2025

  Hi ****, 
  
  We appreciate you reaching out and understand your concerns. As outlined in the original offering circular signed at the time of investment, DiversyFunds Growth REIT includes a holding period of *********************************************** real estate assets and are not liquid.
  
  That said, were committed to improving our investor communication and transparency. A member of our Investor Support team will reach out to you directly within the next few business days to answer your questions, provide account details, and ensure you have the latest updates on your investment and our fund timeline.
  
  Thank you for your patience.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DiversyFund is an investment company who has failed to respond to any of my emails regarding when a total account withdrawal may be made of my original investment. Originally my investment was made July 2020 and had a minimum hold time of 4 years. They then decided to keep the money for an additional 2 years. With no communication I don't know when I will be able to get my money back.

  Business Response

  Date: 04/24/2025

  Hi ********, 
  
  We want to clarify that when you invested in July 2020, the offering circular you signed disclosed that the fund had a target holding period of up to five years, with the possibility of a two-year extension at the discretion of the Manager based on market conditions. This clause is detailed in the offering documents under the funds term and dissolution section.
  
  That said, we truly regret any lack of communication you've experienced. Our Investor Support team attempted to reach you and will make another call in the coming business days to discuss your account and answer any questions. You can also contact us directly ***********************************************************************, and well be happy to assist further.
  Were committed to improving transparency and communication moving forward and appreciate your patience.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in 2021 and was told that *** would begin in 2025, 4 months into 2025 and heard nothing from this company about my investment

  Business Response

  Date: 04/16/2025

  Hi *******, 
  
  Thank you for reaching out, we understand your concern. The Growth REIT youre invested in is structured with a 57 year holding period, and the official wind-down is scheduled to begin at the end of 2025. At that point, we will begin selling the underlying properties, and distributions will follow over a 1224 month period, depending on market conditions.
  
  We recognize that communication in the past has not met expectations. Thats why weve made meaningful improvements, including expanding our Investor Support team and launching monthly investor webinars hosted by our CEO to provide timely updates and answer questions directly. The link to the next webinar will be emailed out to all investors.
  
  If youd like a personalized update or have questions about your account, please reach out to us at ******************************************* Were here to help and committed to keeping you informed every step of the way.
  
  Sincerely, 
  DiversyFund Support

  Customer Answer

  Date: 04/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others who have made complaints about this company (DiversyFund) I made a initial 5k investment back in Jan 2021 and since then only received $171.89 in dividends that were supposedly reinvested and keep getting the round around on when I will be able to take my Return on investment. This company is a huge scam and a class action lawsuit needs to be filed. There are countless individuals that have been frauded by this company and we all need to come together and do something about it.

  Business Response

  Date: 04/12/2025

  Hi ******, 
  
  Thank you for your feedback. We understand your frustration and want to provide clarity regarding your investment.
  
  As outlined in the offering documents signed at the time of investment, this fund is structured as a long term, illiquid real estate investment with a holding period of 5 to 7 years depending on market conditions. It is not designed to provide regular dividend payouts or allow for early withdrawals.
  
  The amount you have seen reflected in your account represents reinvested gains in accordance with the funds structure, which prioritizes long term value appreciation. Full return of investment and potential gains will occur as the fund enters its liquidation phase, currently scheduled to begin at the end of 2025, with distributions made as the properties are sold.
  
  We take all investor concerns seriously and are committed to transparency and compliance with all regulatory requirements.
  If you have additional questions or would like more detail about your investments status, don't hesitate to reach out to ********************************************************************
  
  Sincerely, 
  DiversyFund Investor Support

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Diversy took over 10 grand from me for investment. Nobody answers the phone. They dont even issue a 1099 to pay taxes on any type ofreturn that was in 2019. I have not heard from them and nobody answers the phone.

  Business Response

  Date: 04/08/2025

  Hi ****, 

  I just want to acknowledge that our team received your request about your investment and 1099. Your complaint has been assigned to a member of our customer support team and they'll contact you by phone within the next 2 business days. I will personally check the status of this and make sure someone reached out to you.

  Sincerely, 

  DiversyFund Investor Support

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The waiting period is 5 years and Ive been invested since 2020. I have been trying to withdraw my principal, but havent received any assistance from Diversyfund. The app has actually been down for days now

  Business Response

  Date: 04/03/2025

  Hi ****, 
  
  Thank you for your investment and for reaching out with your concerns.
  
  We understand your request for a refund of your investment in the DiversyFund Individual Growth REIT, originally made on February 28, 2020, in the amount of $1,000.00. Please note that this is an illiquid, long-term real estate investment and not structured for early withdrawal or refund.
  
  As communicated to our investors, this fund will begin to wind down on December 31, 2025. At that point, we will initiate the sale of properties over the following 12 to 24 months, depending on market conditions. As properties are sold, proceeds will be distributed to investors accordingly, in alignment with the terms of the offering.
  
  We understand that waiting for the full life cycle of the investment may be frustrating, especially given market fluctuations, but we remain committed to fulfilling our obligations and distributing returns as assets are liquidated.
  
  If you have further questions or need assistance accessing your account or ********************** statements, please dont hesitate to reach out to our support team.
  
  Sincerely,
  The DiversyFund Team

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i invested into Diversity Fund:One-Time Investment $1,000.00 Individual Growth REIT February 28th, 2020 3:56PM Invested Total refund needed: $6,342.03 USD

  Business Response

  Date: 04/03/2025

  Hi *******,
  
  Thank you for your investment and for reaching out with your concerns.
  
  We understand your request for a refund of your investment in the DiversyFund Individual Growth REIT, originally made on February 28, 2020, in the amount of $1,000.00. Please note that this is an illiquid, long-term real estate investment and not structured for early withdrawal or refund.
  
  As communicated to our investors, this fund will begin to wind down on December 31, 2025. At that point, we will initiate the sale of properties over the following 12 to 24 months, depending on market conditions. As properties are sold, proceeds will be distributed to investors accordingly, in alignment with the terms of the offering.
  We understand that waiting for the full life cycle of the investment may be frustrating, especially given market fluctuations, but we remain committed to fulfilling our obligations and distributing returns as assets are liquidated.
  
  If you have further questions or need assistance accessing your account or ********************** statements, please dont hesitate to reach out to our support team.
  
  Thank you for your patience and for being part of our investor community.
  
  Sincerely,
  The DiversyFund Team

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested in Diversyfund back in 2020/2021. Since then, I have heard absolutely nothing from this business. They do not update their app or website with investment performance, do not provide any tax documents, and have ignored all my requests via email. I have about ten outstanding emails to their support team, totally unanswered. I messaged their CEO, ***** *******, on X, just asking to schedule a phone call to get answers to my questions, and he blocked me! Totally unprofessional and very shady. Apparently they pushed out the payout date again to sometime in 2025 is what I am reading online, but they refuse to provide me with any information. Im okay with an investment being illiquid, I get it, but lying to your investors and blocking them on social media and refusing to provide any information whatsoever on the investment and the expected timeline is very very shady, and honestly, criminal. There is chatter online about a class action lawsuit, and I think it is something I will have to participate in if I do not hear anything from this business about my investment. Im not asking for a lot, I am asking for some level of transparency and to not be ignored and blocked when I ask about my investment. What is the status of this investment? When can we expect our returns? Why have you ignored your investors for 5 years? What is going on? This is ridiculous.

  Business Response

  Date: 03/26/2025

  Hi ****,

  
  Our CS team attempted to contact you by phone earlier today regarding your investment, but we were unable to get through. Weve also sent you an email with more informationplease check your inbox for a message from us.
  If you have any questions or would prefer a different time for a call, feel free to let us know. Were here to help.
  

  Thank you,

  DiversyFund Investor Support

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $1550 dollars five years ago. My estimated Return on Capital was expected early 2025 and I am still waiting. There have been no new updates, besides being called to invest more money. Why is there no way to cancel and take my invested funds out of the account? This doesn't seem right. I have placed money in other accounts and received bigger ROIs in less than 5 years might I add. Let me use my money for other purposes. My last dividend was in 2021.

  Business Response

  Date: 03/24/2025

  Hi ********,
  
  We acknowledge receipt of your complaint and understand your concerns regarding your investment with DiversyFund.
  
  Someone from our team will be reaching out to you shortly to provide a detailed response addressing all your concerns, including updates on your investment, distribution timelines, and next steps.
  
  I will personally ensure that our CS team reaches out within the next week.
  

  Customer Answer

  Date: 03/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *******