Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2019 around September I invested $20000 with Diversyfund with Dividends to roll over for growth. Starting in 2020 I received about $1375 for the year. Starting in 2021 the company stopped paying dividends. I asked to terminate my investment but the company refused. In December of 2022, the company distributed $1370 to my account and showed my entire account at zero balance. I contacted them several times and I was not able to get a reason for this mistake. I am owed $20000 and I want my money back. In March 2022 I filed a complaint with the SEC. The case is pending.

  Business Response

  Date: 02/07/2023

  Hello ******,

   

  Apologies for the confusion with your account.  Your $20,000 principal and reinvested dividends are still in your account, it seems you are having issues seeing this.  We recommend using ****** Chrome on desktop for best results, some users are experiencing issues seeing their portfolio balance on other browsers.  We additionally processed two cash dividend distributions that were sent directly to your bank account ending in **** for $636.52 and $667.31.

   

  As far as getting your initial investment back early, the fund does have a 5 year term with two one year optional (fund manger's discretion) extensions. The five year term ends in Nov. 2023. This information is available in the Offering Memorandum Pg. 17:
  "Term of the Company
  We will begin deploying the capital we raise in this Offering once we have raised at least $100,000, which we refer to as the Initial Closing Date. We intend to operate the Company for a period of approximately five years from the Initial Closing Date, with the option of up to two additional one-year extensions at the discretion of the Manager.
  To wind down the Company, the Manager will seek to generate liquidity for Investors and realize any gains in the value of our investments by selling or refinancing our properties and returning capital to Investors on an orderly basis. Sales and refinancing will be subject to prevailing market conditions and there is no guarantee that we will be successful in executing any such liquidity transactions on terms favorable to the Company and Investors, or that we will be able to do so within the time frame we have anticipated."

   

  Please feel free to reach out to ******************************** if you have additional questions, we would be happy to help.

   

  Thank you,

  ***********

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trust in the program is minimal. I am unable to withdraw my funds available. I would like my $317.10 deposited into my linked account. Based ob the deception and class action lawsuit, I would like a call not an email to be able to answer specific questions prior to taking legal action due to the misleading information. Theyre handling millions in cash and could be manipulating interest. I deposited $5k and theyre prohection of a 10k payout over the 5 years is false math. **** also hv a false response when you try to withdrae stating - I hv multiple cash assets and I need to withdraw them seprarely while not providing the function to do so.

  Business Response

  Date: 02/01/2023

  Hi *******,

   

  According to our email exchanges it looks like your problem was resolved.  Our last response from you was "We are all set.  Thanks for your help. "

   

  We apologize for the issues with the cash dividend distribution.  We had some difficulties launching our "Cash Available" feature.  Please follow up with us via email if you have additional questions, we would love to help.

   

  Thank you,

  Christopher

   

   

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested $500 with diversified 2 years ago.I told them I was going threw hard times now and during the ***** predicament and they never sent refund.I thought it was a 1 year investment and they scammed **** would like full refund because Im in a serious situation right now with family health

  Business Response

  Date: 01/23/2023

  Hi there,

   

  Apologies for the hard times and we sympathize with you.  Unfortunately, the investment is illiquid and we cannot grant refunds in the middle of the investment term.  If we offered it to one investor we would have to offer to all.  The current structure of the investment, which is to purchase assets using equity (investments collected from investors) and debt (borrowed from a lender) and the 5 to 7-year term does not allow for account liquidation. For example, a million dollar asset is purchased with 30-35% equity and the remaining 65-70% is borrowed from a lender. The only way to liquidate is for the asset(s) to be sold, which will take place at the end of the investment term pending real estate market conditions.That being said, we are working on a solution to allow for this to take place. However, most likely, this solution will not be implemented in 2023. There are regulatory/compliance factors that we need to account for.
  
  Hopefully the above information is helpful and gives you better clarification of the current status of your investment.   Please let us know if you havre any other questions at *********************

   

  Thank you,

  Christopher

  Customer Answer

  Date: 01/24/2023

  This business is a scam.I need my funds back.I invested In 1 year.This company is fraud and a scam.I will keep letting people know and I will report to the local news media and social media to inform people about this company.I need my funds back immediately 

  Business Response

  Date: 02/01/2023

  Hi again,

   

  I can assure you that we are not a scam.  We are SEC regulated and follow all of the terms that we laid out in our offering circular seen here:

  ******************************************

  You can also see our 2021 SEC filings here:

  *******************************************************************************************

   

  Please feel free to reach out with additional questions to us at *********************, we want to help educate you about your investment.

   

  Thank you,

  Christopher

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested 500 with diversity two years ago. They wrote that dividends had been sent, but i never got a *****. They say my bank info must be incomplete but it was good enough to send them the opening investment snd if hasnt changed and their app stopped letting me in and now it just turns into a white page when i try to get in.I want my dividend payment, if not my original investment back. My money has been wrongly gandled since day one.

  Business Response

  Date: 01/23/2023

  Hi there,

   

  Apologies for the confusion you have had.  The reason we need you to add your bank account information securely is because we changed payment processors since you made your initial investment.  We want to provide you with your cash dividend distribution.  Please follow the steps below:

  1. Log out of your account
  2. Close the app
  3. Open the app
  4. Log in
  5. Go to Account > Profile & Settings > Payment Methods
  If you see an existing active payment method with the correct ending three digits of your bank account selected as default, no action is required, you are all set.

  
  If you do not see an existing active payment method with the correct ending three digits of your bank account, select Add another payment method and complete the process.
  
  If you would prefer to use your desktop follow the steps below:
  
  1. Login to your account
  2. In the top right corner, select Account > Profile and Settings (bottom right if on the app)
  3. Select Payment Methods
  4. Add a new payment method
  5. Save your changes
  
  Please feel free to reach out with any questions at ********************* we would be happy to assist! 

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been invested with Diversyfund for at least a couple years. I have not been able to use the app to view my account. I have recently tried to access my account on the web and am unable to find a sign in page/tab. This company lacks professionalism and needs to be investigated. I don't know if there is fraud going on but I expect a return of my funds with interest and not to be scammed. They have not communicated with me and last I was able to access my account, interest payment is past due.

  Business Response

  Date: 01/20/2023

  Hi **********,

   

  We apologize for the trouble you have had.  I see that your only contact to customer service was today at 1:28 PM PT.  We will respond to your email and help you access your account.  I can assure you that we are not a fraudulent business.  We aim to answer customer service emails within 24 hours.

   

  We will respond and help you access your account.

   

  Thank you,

  Christopher

  Customer Answer

  Date: 01/22/2023

  Although Diversyfund has replied via email and stated they would assist with access to my account, this is comparatively the minor issue. As I expressed to them, I have never received any communication from the company regarding status updates on my investments. Diversyfund ceased to pay monthly dividends since late 2021. There has been no explanation of this and why the company does not provide at the minimum, emailed statements. I am still waiting a response to this inquiry.

  Business Response

  Date: 01/30/2023

  Hi again,

   

  I apologize for your confusion regarding dividends.  Dividends at the beginning of the investment are given util the investment is closed.  That is why you stopped receiving those monthly dividends.

   

  We did just send out a cash dividend distribution for REIT l investors.

   

  Please feel free to reach out to [email protected] we would be more than happy to walk you through your investment.

   

  Thank you,

  Christopher

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to get my money back there is no contact information on the web site ************************************************************ Thank you

  Business Response

  Date: 01/18/2023

  Hi there,

   

  Please reach out to us at ******************************** and we would be more than happy to assist you.  You can also contact us here: 

  *******************************************

   

  Please reach out with any questions you have.

   

  Thank you,

  ***********

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im an investor asking Diversyfund to either contact me , refund the monies invested.

  Business Response

  Date: 01/18/2023

  Hi there,

  Please reach out to us at ******************************** and we would be more than happy to assist.

  Thank you!

  ***********

  Customer Answer

  Date: 01/18/2023

  I have sent Diversyfund numerous emails and no response to my emails. I have called and no way to leave a message.

  The company needs to respond to no email s or call me. They should reach out to me. I have attempted to reach someone in the company and no response.

  Business Response

  Date: 01/18/2023

  Hi there,

   

  I can assure you all of your customer service inquiries will be addressed if you email ********************************.  We would be more than happy to assist you!

   

  Thank you,

  ***********

  Customer Answer

  Date: 01/26/2023

  i sent Diversyfund an email as suggested and no response. Please note that I have been sending Diversyfund emails and no response. The question is: Is anyone in the Company managing incoming emails?. I have records of all sent e mails. Is there a phone number I can call and someone will answer?. I can always be reached at my number or email. 

   

   Thank you.

  Business Response

  Date: 02/10/2023

  Hi there,

   

  We have had 8 email exchanges with you were we have responded back.  Please see the most recent response:

   

  Hi there *********,
   
  Sorry but we cannot handle calls at the moment as we have over 30k investors, but I will be happy to answer your questions here via email.
   We realized your bank account is not linked in your online dashboard.  Please see below:
   
  We are excited to give you your cash disbursement!  If you are having trouble on the app updating your bank account please follow the following steps:
   
  Log out of your account
  Close the app
  Open the app
  Log in
  Go to Account > Profile & Settings > Payment Methods
  If you see an existing active payment method with the correct ending three digits of your bank account selected as default, no action is required, you are all set.
  If you do not see an existing active payment method with the correct ending three digits of your bank account, select Add another payment method and complete the process. 
  If you would prefer to use your desktop follow the steps below:
   
  Login to your account
  In the top right corner, select Account > Profile and Settings (bottom right if on the app)
  Select Payment Methods
  Add a new payment method
  Save your changes 
  We intend to process ACH transactions to updated banking accounts once per week until all investors have received their distribution and/or by 1/31/2023. Again, please allow 2-3 business days from the day the cash dividend distribution is initiated for transactions to show in your bank account.
   
  Please feel free to reach out with any questions we would be happy to assist!
   
  Thank you,
  Alaba

   

  Please check your spam for the responses to all 8 of your email exchanges from ********************************.

   

  Thank you,

  ***********

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently having issues with the website loading. I keep getting SOMETHING IS WRONG. I tried to google diversyfund Login and i am able to get to the website. When I click LOG IN i get the same SOMETHING IS WRONG. I am not sure if the website is still active.

  Business Response

  Date: 01/17/2023

  Hi there,

   

  Apologies for the issue you have been having accessing the site.  You should not experience this at this time.

   

  Please attempt to login and if you still have issues please contact us at *********************.

   

  Thank you,

  Christopher

  Customer Answer

  Date: 01/22/2023

  I will like a refund of my initial investment. I have neot been able to log in since last December. How can I have faith in an investment company when there is no transparency. This is annoying. I can not log in to the site and I am given solutions that do not work. Please it has been close to 3 years and I would like a refund if I can not log in to the site to see my transactions and my portfolio.

  Business Response

  Date: 01/30/2023

  Hi there,

   

  Please email us at ********************* and we will help you access your account.  Unfortunately, the investment cannot be refunded in the middle of the investment term.

  That said the fund does have a 5 year term with two one year optional (fund manger's discretion) extensions. The five year term ends in Nov. 2023. This information is available in the Offering Memorandum Pg. 17:
  "Term of the Company
  We will begin deploying the capital we raise in this Offering once we have raised at least $100,000, which we refer to as the “Initial Closing Date.” We intend to operate the Company for a period of approximately five years from the Initial Closing Date, with the option of up to two additional one-year extensions at the discretion of the Manager.
  To wind down the Company, the Manager will seek to generate liquidity for Investors and realize any gains in the value of our investments by selling or refinancing our properties and returning capital to Investors on an orderly basis. Sales and refinancing will be subject to prevailing market conditions and there is no guarantee that we will be successful in executing any such liquidity transactions on terms favorable to the Company and Investors, or that we will be able to do so within the time frame we have anticipated."

   

  Please email support and we will help you get into your account.

   

  Thank you,

  Christopher

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where is my Money?I deposited $500.00 into a Diversyfund Account at the same time, I tried another service of the same type. I wanted to see which one would perform better with the thought that once I made my decision, I would withdraw from the one that didn't work as well. I made my decision this year, and Diversyfund was not the answer for me; however, when I went to my account to withdraw my investment, I found that my initial $500 investment was not there. So I reiterate my question. Where is my money?

  Business Response

  Date: 01/17/2023

  Hi there,

   

  Apologies for the confusion, your $500 investment is still valid with us.  We are experiencing an issue with users seeing a $0 balance mostly on mobile.  If you go to your account via desktop, on chrome, you should see your proper balance.  We also initiated a cash dividend distribution for REIt l investors in 2022.  Please see the email below:

  
  DiversyFund is pleased to announce the first cash dividend distribution to investors in the ** Growth REIT, LLC (REIT I) fund. This initial distribution totals $4 million, and it represents an approximate [6.1%] annualized return for REIT I investors. In comparison, in 2022 stocks, bonds, and public real estate funds have returned *****%, ******%, and ******% year to date, respectively.* 
  We expect to process this dividend by December 31, 2022. You will see this distribution reflected on your dashboard under cash available. To ensure easy withdrawal of your funds, please verify you have the correct bank account listed in your profile. Keep in mind, the annualized return represented by this distribution is based on the sale of assets in the portfolio and does not represent the prospective total return for Growth REIT I. ******** is continuing to perform as expected.

   

  Please reach out to ******************************** if you have not received your distribution.

   

  Thank you,

  ***********

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have invested $1,000.00 with diversyfund with the promise of monthy dividends. Dividend payments stopped a few months after investing. They have not paid dividends in years and refuse to refund my money.

  Business Response

  Date: 01/10/2023

  Hi there,

  Please see our most recent email:

  On 12/21/2022, we sent you an email announcing the first cash dividend distribution to investors in the Growth REIT I via a new platform feature, Cash Available. These dividend distributions were set to occur on 12/30/2022.
  
  What happened: Due to technical reasons, we were unable to activate the Cash Available feature and functionality on investor dashboards by the time of the initial distribution. Therefore, investors were unable to access their distribution.
  
  How we responded: To keep our commitment to complete the distribution of cash dividends by 12/31/2022, we decided to initiate ACH credit transactions to investors with complete/verified bank accounts. These transactions were initiated on 12/30/2022. Transactions to investors with ******** accounts were also processed at this time.
  
  Some investors have not received this distribution due to incomplete bank account information or self-directed **** If you did not receive your cash dividend distribution, here is what you need to do: 
  Regular investors: Update your bank account information via the dashboard. We will initiate a transfer once your account is verified, and you will see your cash distribution within 2-3 business days from the day the cash dividend distribution is initiated. 
  ******** investors: Your distribution was wired directly to ******** on 12/30/2022 and should show up in your ******** account within **** days. If you invested in REIT I outside of your Alto nking accounts once per week until all investors have received their distribution and/or by 1/31/2023. Again, please allow 2-3 business days from the day the cash dividend distribution is initiated for transactions to show in your bank account.
  We apologize for any confusion created, and we are working to get the Cash Available option up and running as quickly as possible.
  
  
  Thank you,
  
  The DiversyFund Team