Complaints

This profile includes complaints for Kimball Tirey & St John LLP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kimball Tirey & St John LLP

  7676 Hazard Center Dr #900 San Diego, CA 92108

• 

  Kimball Tirey & St John LLP

  1202 Kettner Blvd 5th Fl San Diego, CA 92101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  collection letter received from Kimball, Tirey & St John LLP (7676 Hazard Center Drive Suite 900, Sand Diego, CA on behalf of the ******** apartments at ***** ****** **** ***** Canoga Park, CA 91304. The collection is for apartment claim of $55,000 of which i never rented from them or even in the same state. The name used was for ***** ***** my maiden name. I have reached out to the apartments and atty on the letter without a response to provide all the documentation to validate the claim as it would be fraud by anyone using my name, they have failed to respond or provide me with any of the following information requested which will prove to be fraud and lack of due diligence by the apartment in renting to someone in fraud. ? Copy of executed lease agreement ? Identification provided for the lease agreement ? Income verification documentation for the lease agreement ? Asset documentation provided for the lease agreement ? Proof of deposit source provided for the lease agreement ? Copy of credit report pulled during the lease’s approval ? Copy of lease application including references, etc. ? Any other documentation provided at the time of the lease’s execution To be clear, I am still disputing this debt as fraud. This is not my debt and not my name. I am ***** Townsend and ***** ***** was a maiden name, I have lived in Texas since March 2020 and have all information to support that from state and federal information, the lease info they provided is from 10/12/21-10/11/2022 with a balance due of $55,297, This is either fraud, or neglect on the apartment for supporting a fraud lease

  Business Response

  Date: 09/30/2024

  Please be advised that the complainant is not a customer or client of our law firm. Since the party who has made the complaint is not a customer or client of our law firm, we believe that this matter falls outside of the purview of the Better Business Bureau. In order to protect the privacy interests of the complainant and, in order to adhere to the provisions of state and federal law, it is most appropriate that we not substantively reply to the complaint in any public forum. However, we do encourage the party who has made the complaint to contact us directly. We will cooperate to every extent possible. We respectfully request that you not publish our response to protect the privacy interests of the party who has made the complaint. Federal law does not allow us to address any portion of the complaints with specificity. However, as a concrete solution, we will gladly accept telephone calls from the complainant at 1-800-575-****. We will provide the complainant any documentation requested that is at our disposal. We will cooperate fully but must do so outside of a public forum and not with third parties. If you have any questions, please call. We would be happy to speak with the complainant and the BBB about any matters pertinent to the complainant’s and the BBB’s requests as allowed by law.
  Thank you. 

  Customer Answer

  Date: 10/01/2024

  This firm refuses to acknowledge my requests for documentation outside of this forged move out statement with my old name on it to prove their claim. It is unlawful for them to request that I prove my innocence by sending them sensitive information that I should not have to provide. They have not responded to me outside of email and have not sent me my requested documents. They would prove that it was not be who allegedly leased the apartment in question, as the documents do not exist. They are not cooperating and are refusing to investigate. Only asking that I send them documents that are sensitive and private in nature. The apartment have also not returned my many calls. No one is responding to me. 

  Business Response

  Date: 10/03/2024

  Please be advised that the complainant is not a customer or client of our law firm. Since the party who has made the complaint is not a customer or client of our law firm, we believe that this matter falls outside of the purview of the Better Business Bureau. In order to protect the privacy interests of the complainant and, in order to adhere to the provisions of state and federal law, it is most appropriate that we not substantively reply to the complaint in any public forum. However, we do encourage the party who has made the complaint to contact us directly. We will cooperate to every extent possible. We respectfully request that you not publish our response to protect the privacy interests of the party who has made the complaint. Federal law does not allow us to address any portion of the complaints with specificity. However, as a concrete solution, we will gladly accept telephone calls from the complainant at 1-800-575-****. We will provide the complainant any documentation requested that is at our disposal. We will cooperate fully but must do so outside of a public forum and not with third parties. If you have any questions, please call. We would be happy to speak with the complainant and the BBB about any matters pertinent to the complainant’s and the BBB’s requests as allowed by law.
  Thank you. 

• Initial Complaint

  Date:11/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with this debt with Kimball ********************** ****. I do not have a contract with Kimball ********************** ****, they did not provide me with the original contract as I requested.

  Business Response

  Date: 11/29/2023

  Please be advised that the complainant is not a customer or client of our law firm. Since the party who has made the complaint is not a customer or client of our law firm, we believe that this matter falls outside of the purview of the Better Business Bureau.

  
  In order to protect the privacy interests of the complainant and, in order to adhere to provisions of state and federal law, it is most appropriate that we not substantively reply to the complaint in any public forum.

  
  However, we do encourage the party who has made this complaint to contact us directly. We will cooperate with the complainant to every extent possible.
  We respectfully request that you not publish our response to protect the privacy interests of the party who has made the complaint.

  
  Federal law does not allow us to address any portion of either of these complaints with you with specificity. However, as a concrete solution, we will gladly accept telephone calls from the complainant at ************. We will provide the complainant any documentation requested that is at our disposal. We will cooperate fully but must do so outside of a public forum and not with third parties.

  
  If you have questions, please call. Wed be happy to speak with the complainant and the BBB about any matters pertinent to BBBs request.

  
  Thank you. 

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kimball, Tirey and St. **** LLP is attempting to coerce money from me and threatened to damage my credit with a falsified debt they have notified me that they are representing a former property owner of an apartment I rented many years ago without providing documentation that supports this extortion attempt.

  Business Response

  Date: 11/09/2023

  Please be advised that the complainant is not a customer or client of our law firm. Since the party who has made the complaint is not a customer or client of our law firm, we believe that this matter falls outside of the purview of the Better Business Bureau.

  
  In order to protect the privacy interests of the complainant and, in order to adhere to provisions of state and federal law, it is most appropriate that we not substantively reply to the complaint in any public forum.

  
  However, we do encourage the party who has made this complaint to contact us directly. We will cooperate with the complainant to every extent possible.
  We respectfully request that you not publish our response to protect the privacy interests of the party who has made the complaint.

  
  Federal law does not allow us to address any portion of either of these complaints with you with specificity. However, as a concrete solution, we will gladly accept telephone calls from the complainant at ************. We will provide the complainant any documentation requested that is at our disposal. We will cooperate fully but must do so outside of a public forum and not with third parties.

  
  If you have questions, please call. Wed be happy to speak with the complainant and the BBB about any matters pertinent to BBBs request.

  
  Thank you. 

  Customer Answer

  Date: 11/09/2023

  The business is a scam. The toll free number is not a business number. When dialed there is no live party to accept the phone call. The voice mail does not acknowledge the entity of the business nor anyone in the previously attached documents. This bogus company is attempting to defraud and extort monies for a false debt. 

  Business Response

  Date: 11/10/2023

  We are a law firm that has been in business since ****. We invite the complainant to call anytime at ************.

  Thank you. 

  Customer Answer

  Date: 11/27/2023

  An invitation to call an 800 number with no professional affiliation to the correspondence letterhead and no live person to answer the 800 number, instead a personal greeting and no name of the person is a SCAM. The correspondence is an attempt to extort money when I do not owe the money demanded. No proof of breach of contract has been provided. The owner of the property is attempting to defraud a former tenant through an illegitimate third party in an attempt to bamboozle money that is not due to the property/owner. Please expose both the fake business and their representative **************** Apartment property management and owner.

• Initial Complaint

  Date:10/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Number: ******** Original Creditor: Canyon Village Apartments Amount: $1,224 Reason for collections: rental apartment It's clear that you're trying to evade the issue at hand. I may not be your law firm's client, but that doesn't absolve Canyon Village Apartments from its obligation to provide the original contract I requested. Your refusal to address this fundamental request is concerning.You mention privacy interests and federal law, but you fail to provide any legitimate reason for withholding the contract. I have the right to know the terms and conditions that supposedly make me liable for this debt. Your assertion that you're willing to cooperate is nothing but a vague promise without substance.I demand transparency and accountability. If you have documentation related to this debt, then it should be readily available for review. I won't accept evasive responses. Either provide the requested information or provide a compelling reason for not doing so. It's time to address this matter seriously and professionally.

  Business Response

  Date: 11/01/2023

  Please be advised that the complainant is not a customer or client of our law firm. Since the party who has made the complaint is not a customer or client of our law firm, we believe that this matter falls outside of the purview of the Better Business Bureau.

  
  In order to protect the privacy interests of the complainant and, in order to adhere to provisions of state and federal law, it is most appropriate that we not substantively reply to the complaint in any public forum.

  
  However, we do encourage the party who has made this complaint to contact us directly. We will cooperate with the complainant to every extent possible.
  We respectfully request that you not publish our response to protect the privacy interests of the party who has made the complaint.

  
  Federal law does not allow us to address any portion of either of these complaints with you with specificity. However, as a concrete solution, we will gladly accept telephone calls from the complainant at ************. We will provide the complainant any documentation requested that is at our disposal. We will cooperate fully but must do so outside of a public forum and not with third parties.

  
  If you have questions, please call. Wed be happy to speak with the complainant and the BBB about any matters pertinent to BBBs request.

• Initial Complaint

  Date:06/21/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act, ****** Tirey ****** Account# ********, has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. I Did not give permission to nor have been shown proof of permission to furnish an account.15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions;

  Business Response

  Date: 06/29/2022

  Dear **************:

  ************** is not a client of our law firm. While we disagree with the legal position that ************** has asserted, we do agree to delete any derogatory entries that our firm has made to his credit. Since our communication relates to **************' personal matters, we request that you not publish **************' complaint nor our reply to protect the privacy interests of the complainant.

  Thank you,

  Kimball, Tirey & St. ****, LLP

  Customer Answer

  Date: 06/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I would like for the business to perform this action immediately and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************