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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This is the 4th time this has happened to me. I lived here my whole life had my car for 10 years. When I come to this location I am at the window for over 5-10 minutes waiting for someone to come on the speaker. This last time I had called the location to ask them if their speaker was broken for outside. To take orders. She then told me no. I then told her Ive been sitting at the ordering area for 10 minutes and now theres 5 cars behind me waiting to order. She then came on the speaker to ask what I wanted to order. I then drove up and at this point Im frustrated. Because this is the 4th time Ive waited to order. I had asked her the reason why she didnt take my order right away. She said they didnt detect my car, I then asked her dont you have a camera to see the car there and wouldnt you know which car had ordered before me so then you know Im a new car ready to order? She then said yes. So then I asked them why would you let me sit there while I keep saying hello through the speaker? She shrugged and laughed the entire time after that. So I asked her whos in charge she said her. Her name was Fe. Then I had asked her whos her manager she said someone else shes on vacation for a whole month and kept laughing at me. At this point I was so over it and just left but wanting to make a formal complaint because first of all Ive came here with the exact same car for how long and all of a sudden they cant detect my car? Plus she is laughing the entire time about this. Its unacceptable, my self and others who ate the food got sick right after eating the food. So Im not sure what they did to my food while I was waiting at the window for it. But I want something done!
Business response
07/01/2024
complaint ID#: ********
Thank you for contacting us. We would like to speak to ***** about this complaint directly and get specific information about the alleged illnesses.
We will contact the guest directly and once we hear back from this guest; we will be happy to address any concerns.
Thank You
****************
Jack in the Box
Initial Complaint
06/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 7, 2024, I visited a Jack in the box in turlock, ca on *************. I confirmed a mobile order (*****************) & pulled up to the drive thru ordering screen and let them know I was picking up an order for someone else (a female name) that was placed online. I was told that since I ordered online/not directly through the speaker/screen that I was at, I would have to wait for the order. That didn't make any sense to me but I pulled up & waited. When they finally opened the window, they then asked me to pull around & wait out front and explained that was bc I ordered online. I asked, if I would have just not ordered online and ordered at the screen, wouldn't that put me in the same place in line instead of being skipped. I told them ok, I have a baby waiting at home, if I can't have my food, can I just have a refund? They said yes then someone else came over and said no. An employee in the back (large overweight lady) was mad ******* me the whole time. They gave me the food but then I felt uncomfortable trusting that they didn't do anything to it bc she was clearly upset and staring me down looking angry. I gave the bag back, she tried to push it into my window of my truck, I handed it back to her and drove off and she threw the food and bag and whatever else at my truck and scratched it in several places. It needs professional repair at a body shop. I called and the manager called me back once but got my voicemail and won't take my calls when I call him back. Not only did I not get my food/money back, but my personal property was damaged. I want to know that he fired the insane lady who was mad at me for not wanting to wait longer than necessary and be skipped by other cars behind me just bc I had a baby at home to get to. I was treated like garbage, worse than a criminal just for using the app, then my truck was damaged.If I have to go to court, I will be seeking a paint job, attorney fees, lost wages, and compensation for reduced resale value of my truck.Business response
07/01/2024
complaint ID#: ********
Thank you for contacting us. We would like to speak to this guest directly. we will reach out and email our contact information.
Once we hear back, we will be happy to address their concerns. This happened 2 months ago according to ***************************. The order information has a different name, and we could not locate any other report in our system. It is important that we speak to this guest directly.
I will email ****** and am looking forward to speaking to him.
Thank You
****************
Jack in the Box
Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6/30/2024 Placed a mobile order. Arrived to the store, they claimed the order was never placed and that I would have to figure it out. I asked if they could just remake the order. They refused. Horrible experience. Waited over 30 minutesBusiness response
07/01/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund of the order that was not received. If you have any questions or concerns, please do not hesitate to coontact us.
Thank You
****************
Jack in the Box
Initial Complaint
06/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
**************************************************************************************************** ********** Order # ***************** send a gift but it was never delivered to the person asking. to the neighbors and they said no Only in the cameras is a man seen knocking on the neighbor's door across the street at the approximate time of delivery and in the follow-up he said that it was a woman who would deliverBusiness response
07/01/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund back to ***'s original form of payment.
If you have any questions or concerns, do not hesitate to contact us.
Thank You
****************
Jack in the Box
Initial Complaint
06/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I came to ****-in-the-Box 6/28/24 the one right here right before the American and Mexican border at 9:20 AM. I came to order a Salvador breakfast combo, not the cashier nor the manager knew what I was talking about. They kept insisting that they dont make it for some reason. The funny thing is any other Jack-in-the-Box that I go to they get my order correctly and they know what Im talking about. I dont have to explain.Business response
07/01/2024
complaint ID#: ********
Thank You for contacting us. I am not sure if **** is talking about Jack in the Box product or maybe another fast-food restaurant. Jack in the Box does not have a product with that name.
We have emailed ********************* and have requested a call back. We would like to get more information in regard to this visit.
Once Tino responds back, we will be happy to address this issue.
Thank you
****************
Jack in the Box
Initial Complaint
06/27/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Employees are pushing marriage talking about green card making and helping them get legal.Quite frankly I'm tired of it.Two ladies at this location.. one ***** ( I don't know her name ) but the other is ******* ( I guess on the spelling ).The elder lady tries to get me to marry ******* by telling me she needs to be married in 2 months ( this was 5-6 months ago ). Everytime I come to this location and they are working I am being asked.. why don't you date her why don't you buy her flowers..ect.This elder lady has the exact same pick up truck as ******* does. I thought they were even related.I am at a point of contacting the *** to do a sweap on this location. I thought now that the '' 2 months'' she needed a marriage .. has been passed that they would no longer be at this locatikon but everytime I try to do business, they are still there ( I see the two trucks front of the store ).. So I avoid doing business with Jack in the Box near me.. until they arent working, or no longer working there. I'm a nice guy and I don't need the haassment to marry an employee when ordering a burger. Seems ******* doesn't speak English so that is why this elderly lady is trying to play cupid and solve this lady's immergration issues?This happens in front of other staff, this happens in front of managers on duity. I have had enough.I wish to speak to corporate office on this topic.. not the store.Business response
06/27/2024
complaint ID#: ********
Thank you for contacting us. We need more information for our follow up. We have emailed **** and provided our contact information. Once customer contact us, we will be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I poaced my order from jack in the box located at ****************** my confirmation number is ***************** i am requesting a refundBusiness response
06/27/2024
complaint ID#: ********
Thank you for contacting us. We need more information and have communicated this to the guest via email. Once we hear back from the guest, we would be happy to address this issue.
Thank You
****************
Jack in the Box
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My order was missing items. Since it was a to go order and I was driving I did not have a chance to check my order until I got to my destination and I was unable to return to the restaurant. The items in my order that I did receive were poor quality. The employees were extremely stingy with the food items and portions were extremely small.Business response
06/27/2024
complaint ID#: ********
Thank you for contacting us. We have provided a full refund as courtesy. If you have any questions or concerns, please do not hesitate to contact us.
Thank You
****************
Jack in the Box
Customer response
06/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order on the website on June 26th, 2024 and they used a third party for delivery. After over an hour of waiting I received a text stating that they cancelled my order. I called the store and they told me they cant help me and they are sorry that my card was charged. I contacted door dash and they said its through the jack in the box website so they couldnt do anything. My order number is: 1ca51326-3587-45ad-a396-b8f5ba550bf6 through jack in the box. My order through third party delivery (DoorDash) is: **********. This is the second time they have done this to me within two weeksBusiness response
06/27/2024
complaint ID#: ********
Thank you for contacting us. We were able to confirm this order was cancelled by third party delivery service. We have provided a full refund back to the guest's original form of payment. We apologized for the experience.
Thank You
****************
Jack in the Box
Initial Complaint
06/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The manager ******** was very rude when I explained that out of 3 meals she for got 1 she refused to get me the meal that they forgot because I came 2 hrs later after church..so I paid againBusiness response
06/25/2024
complaint ID#: ********
Thank you for contacting us. We have sent an email to ******* with our contact information. Once we hear back from her, we will try to address the issue.
Thank You
****************
Jack in the Box
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Get a QuoteCustomer Complaints Summary
480 total complaints in the last 3 years.
191 complaints closed in the last 12 months.