Complaints
This profile includes complaints for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 597 total complaints in the last 3 years.
- 289 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested that my order be delivered to my hands, but I never received it. The estimated delivery time passed, and even more time passed, and nothing, not even a message from the driver. Nothing, nothing. The Jack in the Box number never works, and when you try to get help on the website, you only receive an automated email.***************************************************** ************** Order # ***************** Customer Name:***** ******* Customer Email:********************************* Customer Contact Number:*********** ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 8:21 PM, TODAY (SATURDAY, 4/26/2025
Business Response
Date: 04/28/2025
complaint ID#: ********
Thank you for contacting us. This order was fully refunded back to this guest's account and an email confirmation was sent out also.
Thank you
****** *.
Jack in the Box
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *******
Initial Complaint
Date:04/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered food from Jack in the Box from the ******************************************** location via their website at 1:02am on Friday, April 25th. The restaurant is supposed to be open 24 hours. When I drove there, the drive thru was blocked off by cones and a truck. The light was on saying Drive-Thru Open but nobody was working. I spent about $50 on the food. There is no Jack in the Box customer service number anywhere. I already submitted a refund request online, but nobody has gotten back to me. I tried calling the restaurant location 3 times and nobody picked up. I just drove back to the drive-thru today (Friday 4/25 at 1040pm) and I talked to the employees but they told me that they cant give me a refund. I asked them why the drive thru was closed at 1-2am when I ordered, and they told me because they had professional cleaning done. If they were going to be closed they should have marked that the store was closed for the time being instead of being marked as open on the Jack in the Box website and app. I spent all that money just to not receive any food. I either want a refund back to my card or a gift card.Business Response
Date: 04/28/2025
complaint ID#: ********
Thank you for contacting us. This order was fully refunded back to this guest account and a confirmation was email to this guest also.
Thank you
Guest Relations
Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:04/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone in ****** used my Jack in the box account to purchase food items without my consent with points which I earned from purchases . There was no protection made to confirm it was me whine made the purchase from Jack in the box . My personal name , email address and phone number were all listed on the invoices . Jack in the box needs to make this situation right . My personal information is at risk . I am considering taking legal action .Business Response
Date: 04/25/2025
Hello, Guest contacted us directly on 4/20/25 and 4/19/25. We've emailed the guest both times and we are waiting to hear back from the guest.
Thank you,
*******
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/15/25 I went to the jack in the box at *******************************; on numerous occasions that I have ordered the side salad I will open it and everything is warm and melted (and sometimes moldy). I work in food service, I know this food isnt being refrigerated right away or has been sitting out for a while in the sun. This happens at a few locations Ive been to in ***********, and ******* as well.Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th offering certificates for a future visit. We are waiting to hear back from the guest.
Thank you,
*******
Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My order never arrived. I tried to ask for help by phone. They never responded. I tried to ask for help through ******** and an agent never connected. I never received a text message from ******** or the shopper.I already asked for help on your page too but I only got an automated email.Business Response
Date: 04/25/2025
Hello, Guest reached out to us directly on April 14th and we processed a refund for the guest on April 15th. Jack in the Box considers this matter closed.
Thank you,
*******
Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went in this past Sunday morning. They did not have any coffee. On a Sunday morning! And then this afternoon, the had a list of items printed on white copy paper and it was stickered on all the store windows. One of the items was French fries that they did not have! What the! I'm going to *** to get burgers and fries but they did not have it! This the jack in the box #**** on ************************Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered two complimentary combo certificates for a future visit. We are waiting to hear back from the guest.Initial Complaint
Date:04/10/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on the mobile app to the wrong JIB by mistake. I decided it wasn't a problem, I would contact the *** I ordered from and have them cancel my order and I would reorder at the one I thought I was ordering from instead. I placed my order at 3:33pm and immediately contacted the *** I wrongly ordered from and it is 4:42pm now and they have yet to pick up the phone. It says right on the receipt to contact them if there is a problem with the order, but they will not pick up the phone, it is ridiculous. Meanwhile, I am out $18 and ended up with no food because I used my funds to place the original order and was not refunded, and zero support from any of the *** employees at the store I wanted to order from in the first place. And, to top it off, I used an offer (2 Spicy Chicken Sandwiches for $10) and now I lost the ability to use that offer due to this issue. This is unacceptable, I want my refund ASAP.Business Response
Date: 04/25/2025
Hello, Guest contacted us directly on April 11, 25 and we processed a refund to her account. ********************** considers this matter closed.
Thank you!
*******
Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and ********************** has resolved my request on April 11, 2025. I consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:04/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fries were HEAVILY salted. I knew it was intentional when the burger had even MORE salt. The soda didn't have enough syrup. The shake had too much. Nothing is edible. At all. I am almost right around the corner. Please have the manager come by to confirm. I want my money back and an apology. I'm disabled and I'm not spending even more money to go back and let the manager see.Consider paying your workers a living wage so maybe they'll care about doing a decent job. You know, enough money to live on and not lay awake in a sweat at night worried about making the bills. ***** corner of ***************** and Chippewa Tuesday, April 8, *****pm CST. Under $30Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered them 3 combo meals for a future visit. We are waiting to hear back from the guest. Thank you!
Hello ****,
My name is *******; I am a member of the Jack in the Box Guest Relations support team. I would personally like to thank you for providing your feedback on our corporate website. Jack in the Box has very high guest service and food quality standards and it is important for us to hear when these standards are not being met. I am sorry for the poor experience you had and I will personally follow up with the appropriate management to ensure this is addressed. In the meantime, I will be happy to send you 3 complimentary combo certificates which you can use at any of our participating locations. If this is acceptable, please reply to this email with your mailing address. If you have any concerns or questions in the future, please do not hesitate to contact Guest Relations at ********************************************.
Thank you,
*******
Jack in the Box Guest RelationsInitial Complaint
Date:04/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm writingto complain about 2 of your stores in **********. I find it very troubling when I pull into your restaurant for a sourdough sandwich and neither restaurant is open at 6:45 when they state on the door and internet site that they openat 6AM. About 2 weeks ago I drove to the restaurant at ************************************* and tried to order and the individual told me that they just opened and that she was waiting on her crew. This was at 6:41 am and supposedlythey should be open at 6am. Here I am about 2 weeks later andit's 6:50 and your restaurant at **************************************************************************************** is still not serving or taking orders in the drive thru and the doors are locked so I can'tgo in and order.Please note that this is not the first time that the ***************** restaurant wasnot available well after 6am.I usually don't complain as you see this is at least 3 times that your restaurants that are supposed to be open at 6am are still not open or taking orders. You are the only restaurant that servessourdough burgers and sandwiches in this area and my disappointmentis very dissatisfying when I drive out of my way to visit your establishmentand there's no service.Please have them do better...........Business Response
Date: 04/25/2025
Hello, We emailed the guest on April 25th apologizing for the experience and offered him certificates for a future visit. We are waiting to hear back from the guest.
Hello *****,
My name is *******; I am a member of the Jack in the Box Guest Relations support team. I would personally like to thank you for providing your feedback to the BBB. Jack in the Box has very high guest service standards and it is important for us to hear when these standards are not being met. I am sorry for the poor experience you had and I will personally follow up with the appropriate management to ensure this is addressed. In the meantime, I will be happy to send you 2 complimentary combo certificates which you can use at any of our participating locations. If this is acceptable, please reply to this email with your mailing address. If you have any concerns or questions in the future, please do not hesitate to contact Guest Relations at ********************************************.
Thank you,
Celeste
Jack in the Box Guest RelationsCustomer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** *************************
*******, ***** 77523
*********************************
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY ORDER WAS CANCELED PAST THE DELIVERY TIME AND THEY STILL CHARGED ME. I WANT MY MONEY BACK AND COMPENSATION FOR LEAVING ME WITHOUT EATING.********************************************************************************************* ************** Order # ***************** Customer Name:***** ******* Customer Email:******************************************************************* Customer Contact Number:*********** Payment Method: Credit ********* x-4914. Amount: $51.11 ORDER FOR DELIVERY (Estimated Delivery Time)Order scheduled for delivery at 7:08 PM, TODAY (TUESDAY, 4/1/2025)Business Response
Date: 04/02/2025
complaint ID#: ********
Thank you for contacting us. Guest contacted us yesterday and we have provided a full refund back to the guest account.
Please let us know if you have any questions.
Thank you
****** *.
Jack in the Box
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