ComplaintsforJack In The Box Inc

• Initial Complaint

  01/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered on the mobile app at around 7 am on Jan 21. The restaurant was closed. No entry inside, drive-thru closed. Corporate won't answer. No refund. And the store, manager when I went later in the day. Was rude and try to start a physical fight. I want a refund now!

  

  Business response

  01/26/2022

  Hello, We emailed ************** on 1/26/2022 informing her a refund of $23.71 was placed back to her card and she will see it within 3-5 business days. 

   

  Thank you,

  *******

• Initial Complaint

  01/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  So I ordered 2 tacos a chicken sandwich and a jr ***** cheeseburger like I do every day well the female manager lady with dark ***** hair was at the window extremely rude I asked for two ranches two sweet and sour sauces and two hot sauces to go with my meal she told me I am going to have to charge you extra for the sauces like what excuse me I order 3 different meals she was extremely rude had a very bad attitude I have been coming there for 2 years and honestly I do not want to come back there if she is still going to be there I am a paying customer I spend my good hard earned money there and to be treated like that is ridiculous and very unprofessional

  

  Business response

  02/03/2022

  Hello, I called ****************** on 2/3/2022 and left her a message requesting a call back. I also emailed her with our number so she may contact us. We are waiting to hear back from her.

   

  Thank you,

  *******

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 24 I ordered 3 meals and after waiting in drive thru 1 whole hour I get home and all meals were wrong! I tried to call and they never answered! I sent fb message and never recvd coupons. I called **** and it says they are closed every day!! Extreme sausage was not sausage it was a cheeseburger. ***** sandwich was a crispy sandwich and supreme crossaint was missing bacon!!! All my meals were wrong I want a refund or meals to be done over!!

  Customer response

  01/20/2022

  This location did not give me a receipt they stated it ran out of paper

  

  Business response

  02/03/2022

  Hello, I called **************** on 2/3/2022 and left a voicemail requesting a call back. I also emailed her with our number, so she may call us back. We are waiting to hear from her.

   

  Thank you,

  *******

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Downloaded and used mobile app for first time on 1/9. Placed order ****** for $40.84 to **** in box location in **********, **. When arrived, location had closed 2 hours early, and was still charged. Send 3 emails to customer service for refund with no response as well as have called local store multiple times without a call back.

  

  Business response

  01/20/2022

  Hello, We processed a refund to the guest on 1/20/2022 in amount of $40.84. We also emailed the guest to let him know of the refund.

   

  Thank you,

  *******

  Customer response

  01/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  01/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: 12/01/21 Amount of money charged in transaction: $32.06 Purpose of money spent: Online order of food to be delivered.Complaint: Was charged but never received the order! Jack in the Box took my money and claimed the money should go back to my card automatically but the bank says that return hasn't been initiated by the establishment! I have called and spoken with multiple employees and keep getting redirected to "other managers" and no one seems to be able to refund me the $32.06 that was STOLEN FROM ME!I want a simple refund, that's it.They have lost me as a customer, and there is no making up for basically being called a liar when I WAS STOLEN FROM.APP ORDER ID NUMBER: ******** UBER ORDER ID: ***** STORE ORDER ID: ************************************

  

  Business response

  01/20/2022

  Hello, We processed a refund for the guest and we emailed her on 1/20/2022 informing her of the refund. 

   

  Thank you,

  *******

• Initial Complaint

  01/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On December 29th, 2021, I placed an order on Jack in the Box's mobile app for pickup at a location in ********, ********* on ***************. The total cost of my order was $19.59 and my debit card was charged. When I arrived at the restaurant to pick up my order, I was told by the staff that they were in the process of closing and that they were out of stock of one of my items anyway. They asked me to cancel my order which I agreed to.S***e then, I have tried to contact ****-in-the-Box *** several times in an attempt to get my refund. They make it extremely difficult to do so. They have an online forum where you can fill out a survey or issue a complaint, and there is a place to write if you would like to be contacted by a representative. Of course, it is very unclear as to whether a survey or online complaint box is being checked frequently, if at all. There is no easily accessible number or email that I could find in order to speak directly with a company representative. Importantly, the restaurant itself does not issue refunds as the order was placed through the corporate mobile app.I sent in 4 different surveys/complaints to ****-in-the-box before I was ever contacted. When I was contacted, I was told to call a number during very limited business hours and that they would help me resolve my issue. When I set aside time during my work day to call that number during their business hours, I was told via recording that their office was not open. The answering machine gave no indication as to when their office would be open.At the very least, I would like a refund. Ideally, the company would make changes to their mobile order system so that it is easier to speak with company representatives, whether that be through phone or email, when things like this happen.

  

  Business response

  01/20/2022

  Hello, We spoke to the guest on 1/20/22 and a refund check is being to the guest in the amount of $19.59. 

   

  Thank you,

  *******

  Customer response

  01/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  01/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 12/22/21 at 11:14am I placed an order for food delivery through the Jack in the Box app. The order number is: ****** for $20.53. They set a delivery time for 12:00pm on 12/22/21 to be delivered by Postmates from the restaurant located on ********* in **********. I received a phone call from the Postmates driver stating that he was at the restaurant attempting to pick up my order but the restaurant was telling him that they didnt receive the order from the app. He also stated that this was the third time in the last few days that this restaurant had this problem. I unfortunately never received my order and I was charged for it on my debit card account ending in ****. I have been trying to call both the restaurant and the corporate office guest relations every day since the 22nd of December and the restaurant has a message that says their mail box is full and the corporate number continually says that their offices are closed. Additionally I lodged a complaint with the Jack in the Box site HEYJACKBOX.COM and have never got a reply. I dont appreciate getting ripped off by a company.

  

  Business response

  01/20/2022

  Hello, We processed a refund for the guest in the amount of $20.53 on 1/18/2022. 

   

  Thank you,

  *******

• Initial Complaint

  01/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 21st 2021 I downloaded the Jack In The Box mobile app and placed an order. At the drive thru, the store had not received my order and we verified that I had the correct store *********************************, and at the correct time. I told them to never mind since the app didn't work and I went home. My card was charged for the order anyway. I attempted to search online for a number to call but there were none listed. The website had feedback for the store only and no way to find resolution to a charge for food that could not be served due to their error. The store number listed gave a message that the cellular number was no longer in service, so a disconnected cell phone. I filed a dispute with my bank and there was a number listed there that I called, it turned out to be for a store in ******, however the manager was able to provide me with the corporate office number. I called that number at different hours throughout the day and the *** selection for customer service simply informed me that their office was currently closed. No hours provided, so ostensibly they are indefinitely closed, and I tried calling multiple times of day. My complaint is that there is no resolution or accountability. I'm not sure if they are violating terms to collect credit and debit card without any recourse for incorrect charges. Or if it's considered acceptable to the BBB for a company to not have any ability for a customer to contact them but my complaint is exactly that, that they are not contactable by customers. The issue of the charge is being handled by my bank and might take months, and again, I'm not asking for resolution on that issue as my bank is handling the charge, my issue is that they are not contactable by any means and I would like to know if that is acceptable by BBB policy, and if not I would like them to fix this issue.

  

  Business response

  01/07/2022

  Hello, 

  ******* submitted a complaint via our website. An email was sent so we are able to process his refund. 

• Initial Complaint

  01/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an online order with my local Jack in the Box. My order was incorrect. My attempt to contact the restaurant via telephone was met by an automated voice infirming me that the phone number wasn't in service. This being the case, I filed my complaint on-line. This was 01/03/22, the date of my original incorrect order. I was assured I would be contacted by someone with Jack in the Box. 2 days later and still no contact. Furthermore, there isn't a Jack in the Box close to me. This was location is the nearest (3+ miles away), and I had other business in the area, so I chose to get a meal from Jack in the Box.

  

  Business response

  01/07/2022

  Hello, 

  We went ahead and sent ****** an email, offering him certificates and welcoming him back for a better visit. 

  Customer response

  01/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  01/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I used the mobile app to order ahead, when I arrived they said there wasnt anything placed, I was charged $39.04. They told me I was out of luck. I have a receipt and never received anything. Ive emailed them multiple times with no response. The store will not help.

  

  Business response

  01/20/2022

  Hello, We processed a refund for the guest on 1/14/2022 in the amount of $39.04. 

   

  Thank you,

  *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩