Reviews

This profile includes reviews for Jack In The Box Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jack In The Box Inc

  9357 Spectrum Center Blvd San Diego, CA 92123-1444

  
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  Jack in the Box

  1632 Tully Rd San Jose, CA 95122

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  Jack in the Box

  9769 E. US Highway 36 Avon, IN 46123

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  Jack in the Box

  11614 Allisonville Road Fishers, IN 46037

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  Jack In The Box

  10432 Sullivan Rd Baton Rouge, LA 70818

Review Details

• Review fromSandy B

  Date: 04/27/2025

  1 star
  If I could leave zero stars, that's what I would do. I ordered two tacos that were supposed to be 2 for .99 but when I get to the window, i'm told that's only if you order in the app, nowhere in the app is this stated, but surprisingly enough?It's a rule when you get to the window

• Review fromKatherine W

  Date: 04/16/2025

  1 star
  I have lived in this area all my life and have gone to this location several times. I recently started working closer to the **** location, so I wanted to enjoy the food more. EVERY single time I go there, someone isn't at the drive thru speaker to take your order OR there is someone there and they always say can you hold on for one moment and 10 minutes go by and still have not ordered. EVERY time I have ordered it has taken more than 25 minutes to receive my food. I look around inside and the parking lot and it is nowhere near busy. All I order is 2 tacos and some curly fries. IT DOES NOT take more than 25 minutes to make those items. I cannot wait that long for food, for I have a job to go back too and do not plan to spend 30 minutes getting food sitting at a fast-food parking lot. It is called FAST-FOOD for a reason!!! This is the ******************** location on *************.

• Review fromBree T

  Date: 04/14/2025

  1 star
  Dear Jack in the Box Customer Service,I am writing to formally file a complaint regarding an extremely unprofessional and unacceptable experience I had at your Jack in the Box location, store #****, located at ***************************************. The incident occurred on April 14, 2025, at approximately 3:36 AM. The employee involved was ******* *.Summary of Incident:Upon arriving at the drive-thru, I attempted to order two tacos, but was immediately told they were unavailable.I then tried ordering a breakfast sandwich with mayo, but was informed there were no eggs or sausage available.I placed an order for a chicken sandwich with mayo, lettuce, extra mayo, extra pickles, and a side of fries. The employee did not ask what type of fries I wanted.After paying (without being given a receipt), I noticed I had been given curly fries (which I do not eat) and my sandwich was missing mayo.Upon returning to the drive-thru to request corrections, the employee rudely grabbed the bag, checked the burger without gloves, later put on gloves to add mayo, and threw the corrected bag back to us.Due to unsanitary handling, I declined the order and asked for a refund and my receipt.The employee claimed she couldnt give a receipt, closed the window, then later threw cash at my coworker when issuing a refund, causing the change to drop.When questioned about her attitude, she claimed to be the ********** a shocking escalation, she filled a drink, came back to the window, threw the drink at me and my coworker, and made an obscene gesture before locking the window.This behavior is completely unacceptable and unprofessional. I am requesting that this matter be fully investigated and that appropriate disciplinary action be *********** Location:Jack in the Box #**** ***************************************************************** Involved: ******* *.

• Review fromHENRIQUE G

  Date: 04/10/2025

  1 star
  What is going on on *****. 4/10/25 12 am.what is going on with this guy. Says hold on 10 minutes later he's at the window, no name tags **** n the box trade ****.drove home open my bag orders missing some boppers.drove all the way back he says I'm wrong, I would not have drove 7 miles for some ***** poppers. Now he has help. Super worker was by himself earlier. Looking out for each other in stead of the customer yet again .

• Review fromJenna C

  Date: 04/01/2025

  1 star
  buyer beware. I ordered a chicken sandwich and CURLY FRIES.****** took my order. It was ready in 6 minutes.I dined in . I tasted my fries , they were horrible!NOT HOT AT ALL. I opened my chicken club a thankfully it was freshly cooked and hot. hot. I decided to exchange the fries after eating most of my chicken TO ENSURE it would be hot. ****** was at the register helping a big group of younger people who were at the padre game. It took about 10 minutes for this group to finish. I took my fries with receipt to the counter to request an exchange for hot fries or a drink if it would take to long.****** REFUSED- she said it had been over an hour since I ordered. I was shocked. I had my receipt with the time and it was 13 minutes. Receipt number 030 431 300 016 b0 She continued to argue that THEY WERE HOT and its too late to replace them. I continue to explain they were not. She then walked away. I left the food on the counter for her to verify since she refused to originally and accused me of waiting too long- after I decided to ask another person ( hopefully manager) I was accused of throwing my food at her. I cant believe How rude and unprofessional she was. I requested her MGR into- she refused saying call the phone number on the receipt !!DO NOT ORDER FROM THIS ********* WILL BE VERBALLY ATTACKED AND YOU WONT GET WHAT YOU PAID FOR.I hope corporate understands all I asked for was a $6. HOT FRIES!

• Review fromPeter N

  Date: 02/22/2025

  1 star
  Date: 2/22/2025 Time: 10:59am Server: ****** C Check: 3023 4 tacos and 1 Oreo Mint Shake...by the time I got the order was 11:15am...are you kidding me...it took 15 mins to fill 4 tacos...and 2 of the tacos were not cooked through. I will tell all my friend not to come to this Milpitas location!!!!PISS.

• Review fromMichal S

  Date: 01/22/2025

  1 star
  They refuse to take your orders now. Only can manually order from touch screen at the register then someone will come handle the transaction. As if f the prices aren't bad enough now I also have to do half the labor for them. I won't spend a dollar there as a result.

• Review fromS. W

  Date: 01/18/2025

  1 star
  Definitely zero stars for the Jack in the box located in ******** ********************************* Associates not only lack courtesy skills and customer service abilities that are required in their job, they violate many work place policies established through the Civil Rights Acts of the 60's as well as **** and ********************* often calling people exist derogatory names such as "baby" or "love" things that violate workplace policies and established law. Using their phones excessively, ignoring customers in the process, Violating uniform policies of Jack in the Box. Things such as the lack of professionalism in their attire all the way to ignoring uniform policies regarding nails and hair established by ****. They are outright obnoxious to their customers, even their returning ones. I am not a customer of theirs, fortunately, but in being an independent contracted delivery driver for Door Dash, I have had to call out their inappropriate conduct IN the workplace for the sake of our shared customers. Today I just brought it here. My love for a common purpose of a true customer service professional environment, is far greater than my dislike of them. Too bad we cannot say the same for these Jack in the Box associates. Their hatred for us is far greater than their love for the customers and for **********************.

• Review fromChad G

  Date: 01/16/2025

  2 stars
  Ordered spicy chicken meal and smash burger meal over $30. Got home and the ********* ***** covered about 1/2-3/4 of the bun, and the chicken maybe covered 1/2 the bun, is this shrinkage?? Felt ripped off, if I wasn't so tired I would take all this food back for a refund. So disappointed, worked a long hard day and wanted to eat a good meal and go to bed, but I'll have to eat a much less tan satisfying meal then find something else to eat so I don't go to bed hungry!

• Review fromAlec H

  Date: 01/13/2025

  1 star
  My Message:"The only problem this month is hearing and reception within the drive thru at this ************ location.""I asked for a Sausage, Egg, and Cheese Croissant, but they handed me one Ham and ***** one on my first time around. Yuck!"Jack In The Box's Message:"Sometimes you just have to have Jack In The Box. Glad you had a great time."Seriously ****!?? This is not funny!??I expected the staff to listen for my Sausage Croissant Order at the Car Drive Through!