Complaints

This profile includes complaints for La Mesa RV Centers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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La Mesa RV Centers Inc has 20 locations, listed below.

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  La Mesa RV Centers Inc

  7430 Copley Park Pl San Diego, CA 92111-1122

• 

  La Mesa RV Centers Inc

  6651 E Gila Ridge Rd Yuma, AZ 85365-7638

• 

  La Mesa RV

  5200 Chiles Rd Davis, CA 95618

• 

  La Mesa RV Centers Inc

  1525 Sierra Hwy Acton, CA 93510

• 

  La Mesa RV Center Inc.

  4441 Orange Blvd Sanford, FL 32771

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 26 April 2025 I signed and returned copies of a Price Agreement and a Trade/Purchase Disclosure Form which were provided by La Mesa RV. The amount of $77,000.00 was dictated by La Mesa RV and I agreed to the negotiated amount. I was informed by the La Mesa RV Rep ***** ****) that the only thing left to do was to get some management signatures and then I would be requested to relinquish the keys and the title. At no time was there any mention that this was a 'contingency offer'.On 1 April 2025 I was informed that La Mesa RV was reneging on their offer, which I believe is completely inappropriate and wrong.

  Business Response

  Date: 04/10/2025

  Good afternoon,

  Thanks for this correspondence. We have reviewed this issue. Though we cannot go into detail on a public forum, members of the corporate team have explained to this customer why the sale did not proceed. The customer may sell his motorhome in a private sale or to a different buyer.

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I planned to purchase a 2023 Discovery LXE 36hq motorhome from La Mesa RV in *******, *******. I have attached the purchase agreement, items to be fixed before delivery, a termination of deal letter, and my last conversation with La Mesa. I went to the dealership for a walk-through prior to purchase. The items on the list to be done were not done. Many of the issues were health and safety related (see attached letters). I asked to terminate the deal and receive my deposit back. I was told the items that were requested to be corrected would be deducted from my deposit and if the charges were more than the deposit, I would receive a bill. I stated that the items I had requested to be fixed, one of which was to simply clean the *** would be requested from any customer. In essence, I am now paying for these items to be completed by the next customer who has interest in this RV. I would like my deposit to be returned.

  Business Response

  Date: 04/07/2025

  Hi there,

  Sorry to hear of these issues! The ******* business office has been instructed to return your deposit. We regret your buying experience was not smoother.

   

  Regards,

   

  La Mesa Corporate

  Customer Answer

  Date: 04/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 ********************** on 1/26/2024 from La Mesa RV in *********, **. I am a single 73 year old woman and this was my first purchase of a large item.I purchased the extended warranty.The financial person's name was ***.I specifically asked *** what the warranty covered. He said it covered everything. I said "Everything"? and he responded with "Yes", top to bottom & bumper to bumper.On my 3rd camping trip, I experienced the following: 1) When it rained, there was a leak into the cab part. 2) Another motorist notified me that I didn't have any running lights in the back. 3) The bracket for the cover on the slide-out broke.I took my motorhome to *********************************** **** said he would contact the warranty company and see what was covered.The warranty company said nothing was covered and as a result, I had to pay $4,008 for the repairs. I would not have purchased the warranty if I had known it didn't cover these items.*** flat out lied about the warranty. I feel I should be given a refund on the warranty since it was misrepresented.

  Business Response

  Date: 03/31/2025

  Good afternoon,

  Thanks for your message. The terms of the extended warranty are governed by the extended warranty contract. We will assign a finance *** to contact the customer to describe available options, which include cancelling the extended warranty for a pro-rated refund, based on dissatisfaction with the operation of the extended warranty.

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2022 Tiffen 360 from ******* in ******* ******* for $260,000 around May of 2024 the said I have 10 days to report any warrannty issues i also purchased the extended warranty for $12,000 I gave the a list and they said they would take care of it the front black out shade was torn up and a few of the other shades donot work they still dont. ******. Would leak when flushed and the water when you take a shower was to hot even when its all the way on cold still does not work they also claimed it would be detailed it was not. The shade. Was eventually replaced at. La mesa in *********** I picked it up after 3 months and they put in the wrong color and it sill did not work the technician came out and tried to fix it it still did not work right. I had to take it as we were leaving for the winter. They said they would order the right one and fix it when I returned.they also left a mess scratched up my dash left wires hanging out of the trim and had something sticky running down the scratched trim also they. Burned a hole in the step tile looks like the end of a soldering iron. When i pointed this out the tech said they have very high quality control.. and it was already like that when i brought it in how frustrating they have made our rv experience. While i was gone the service tech sent a message that shade is no longer available so it cant be replaced. I contacted ************* they said they have the right shade and the color they also sent me the part number i sent this information to la mesa the service manager called me and said they would not take care of it. This is not right he said he would send me the information to talk. To la mesas lawyer horrible service.

  Business Response

  Date: 03/03/2025

  Good afternoon,

  La *************** and corporate have been in touch with this customer and are bringing him in for an appointment to work on issues identified in separate correspondence. The customer should continue working with his local ************************ in this regard.

   

  Regards,

  La Mesa Corporate

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:02/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraud Complaint Against La Mesa RV Location: ********************************************** Date of Incident: January/February 2025 Filed: February 21, 2025 I am submitting this complaint to report fraudulent practices by La Mesa RV in *********, **, during the purchase of my first RV. While parts of my experience were positive.The agreed purchase price was $89,995, and I provided a $1,000 deposit. However, this is where the issues began.The finance manager, ***, processed my deposit and, without my knowledge or consent, added a $2,850 sealant detail to the purchase agreement. I never agreed to this charge. The problems began when I arrived to sign the loan documents, only to discover the purchase price had inexplicably increased beyond the agreed $89,995. The *** provided no clear explanationno breakdown for taxes, registration, or title fees was listed. Upon closer review, I confirmed that the additional $2,850 sealant detail had been embedded in the total, a charge I had neither requested nor approved. Additionally, a cursory glance at La Mesa RVs BBB and Yelp reviews reveals a pattern of similar complaints, suggesting this dealership has a history of deceptive practices. Seeking resolution, I met with Regional Manager *** ***** to present the fraudulent documents and discuss the overcharges. His response was dismissive and unprofessionalhe refused to review the paperwork, explain the discrepancies, or engage in any meaningful dialogue. Instead, he stated, You signed it, so tough luck, before abruptly leaving the room. This was the worst customer service I have ever ************** is shocking that a company with 50 years in business continues to engage in such blatant and fraudulent practices without accountability. Their poor reputation, evidenced by countless negative reviews, seems irrelevant to them, likely because they prioritize short-term profits over integrity. I urge the appropriate authorities to investigate La Mesa RV

  Business Response

  Date: 02/21/2025

  Thanks for this information. A member from our corporate team has both called and emailed this customer to discuss these issues. The customer's voicemail was full, though we advised via email that the corporate team will review the paperwork for this deal and investigate the consumer's claims accordingly.

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need your assistance. We purchased the extended warranty for the Jayco Seneca 37M from Lamesa RV. We are now selling the *** and according to the contract, we can request a refund for the unused portion of the warranty. I called for instructions on how to file for the refund and was advised to send an email to ************************** However, after submitting my request, I never received a response. I've been calling daily, but no one answers my calls or returns my messages. Additionally, my emails have gone unanswered.

  Business Response

  Date: 02/19/2025

  Hi there--we will get in contact with this customer right away to assist. The email address provided by the customer appears to have a typo, which may explain the delay in response time. Thank you!

  La Mesa Corporate

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel my warranty since February 3rd, and I have been getting the run around since. I was told when I purchased my RV that I could cancel it at any time and all I needed to do was send in a picture of the odometer which I did 7 days ago. I was promised I would get a document to sign within 24 hours and once that was signed the remaining 8.5+k would get paid to the bank. I have called every business day since Friday and left messages because I can never get anyone to answer the phone. So, for four days in a row, I have been calling and leaving messages that never get returned. I have also sent multiple emails to the entire finance department that have all gone ignored. I am positive that if I was attempting to purchase an RV my call would have been returned within an hour. This is appalling business practice. First call was on Feb 3rd no one answers the phone, and it automatically routed me to a message center and says I will be called back. Second call was on Feb 4th no one answers the phone, and it automatically routed me to a message center and says I will be called back. Third call was on Feb 5th no one answers the phone, and it automatically routed me to a message center and says I will be called back. Feb 5th emailed the finance department at the dealership to ask for help. Also, I called and left a message. Feb 6th - finally get a call back from the claims department that I have been calling since the 3rd. I am asking who I send the email to with the picture to begin the process of cancelling my warranty. The girl is annoyed when I start asking more questions and literally hangs up on me. Feb 6th Call the dealership and leave another message. Feb 7th Call the dealership and leave another message. Received a call back and did what is required to cancel the warranty.Feb 8th, 10th, 11th, 12th Called the dealership and left another message. Feb 13th Sent email. Planning to call again. Still getting radio silence.

  Business Response

  Date: 02/13/2025

  Good afternoon, this has been addressed and the customer has been in contact with the appropriate parties today to get warranty cancellation paperwork submitted. 

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we bought our rv, we drove and saw a rv in the showroom. When we purchased it, they had to do some final things to it. When we came to pick it up they said the one we test drove and bought was sold online. They gave us a different one. Pieces in the rv fall off or are missing. Foam pieces in windows and seal are all rushed put together... you can tell it was done in a hurry. I want them to put it all together well and make this not a experience I regret and think about every time I use my rv.

  Business Response

  Date: 02/11/2025

  Good afternoon,

  We do not have a customer associated with the provided phone number and name. However, the customer may make an appointment for assessment of his concerns at any ******* service location.

  Regards,

  La Mesa Corporate

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased our motorhome from ******* at the ****************** location in April 2023 we purchased ************** Our motorhome was sold 2 weeks ago and multiple attempts were made via phone and email to the finance manager to have the remaining amount to be refunded. They are holding our money and will not return our calls or email.

  Business Response

  Date: 01/21/2025

  Hi there, we will have a representative from the Ft. ***** store reach out to assist. Thank you!

• Initial Complaint

  Date:01/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******/****** *****, a married couple, purchased our first RV, a new 2024 Entegra Odyssey RV, at La Mesa RV on Oct. 31, 2024. Before final documents were signed, we were, without prior notification, encouraged to sign a 3-part service agreement for 5 years for $20,000 before financing could be finalized. On later research, we discovered that most service contracts are significantly less. The contract provided for cancellation within 30 days. ****** called ************************ Nov. 15; they stated the contract must be cancelled by the dealership. On Monday, Nov. 18, left phone messages with La Mesa RV, with no response. We went ******* that evening; ***** stated to contact ***** ******, the warranty specialist, who was gone for the day. Message and email sent to ***** Nov. 19 (see attached email and cancellation form files). We went to ******* on Nov. 21 and signed and finalized all paperwork with *****. ***** stated a check would be sent to ******** in 2-3 weeks. We have had several ongoing e-mails to *****, with responses of "another 2-3 weeks"; last response stated the check would be sent to the bank the week of Jan. 6. No check and no settlement. We are 8 weeks into this process with multiple assurances the check would be sent. We have been paying interest on the $20K since Nov. 1. This is not the actions of an honest or reputable business.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******