Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ********************* results coaching. Within 72 hours cancellation period I canceled coaching service for unforeseen circumstances. It is past 2 weeks since I canceled coaching order and requested refund. Didnt hear from either account representative or customer service. Even called VP of ********************* companies but no response.

  

  Business Response

  Date: 07/18/2022

  This is in response to BBB Complaint ********.  This is to let the BBB know that we have resolved this matter directly with this client and how it has been resolved.

  To give the BBB a little background on this matter, this client purchased our 6 months Ultimate Elite personal coaching package for a total amount of $3,145 and paid for it it full with a credit card on or about June 14, 2022.  As the client correctly noted, we have an automatic refund policy if the client cancels the purchase within 72 hours.  Although our team was slightly delayed in responding to this refund request, the client's payment of $3,145 was refunded in full through the same credit card used for purchase on June 28, 2022.

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their coaching program purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:05/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Date With Destiny Live in person ticket in 2019 prior to the pandemic. II was supposed to attend in 2020 however they went virtual due to the pandemic and offered ticket holders a free virtual ticket. It was confirmed by their Team Leaders my in person ticket still remains in place.Then in 9/21 I got the same type of email where it was time to confirm that I was attending virtually, so I thought it was a bonus since in person still was not an option. I read the email various times to confirm and nowhere did it say that by attending virtually I would lose my in person ticket.Well I did Business Mastery in January of 2022 and when I was setting up my coaching the coach had me reach out to the sales team to confirm my purchases where I was informed by attending DWD virtually I gave up my in person ticket. I've spoken to countless people including that sales person, have sent them documentation showing that no where did it state I was giving up my in person ticket. They seem to just kind of throw their hands up in the air and reiterate I no longer have an in person ticket.I would never have paid $3995 for two virtual events! It's absolutely ridiculous and not how I would anticipate the way that **** Robbins company would handle this.I'm requesting your assistance as I've given many attempts to calmly speak with them to get a resolution that is appropriate and they just don't seem to care.I've attached copies of the email they sent as well as my receipt. Please provide some assistance. I am grateful to have the BBB for situations like this.Please reach out if you need anything else from me or have questions.Best,****

  

  Business Response

  Date: 05/20/2022

  This is in response to BBB Comlaint # ********.  This is to inform the BBB that we contacted the client directly and how re resolved the issue with this client.

  As an initial background, in 2019, this client purchased a ticket for our Date with Destiny (DwD) event that was scheduled to be held live in person in December 2020.  However, because of the Covid pandemic, the live in person event was converted to a virtual event, and the client attended the virtual DwD event.  However, the client believed that attending the virtual event did not forfeit their in person DwD event ticket.  After some discussion, back in March of this year, the client's representative at our company reinstated the client's ticket for the DwD event.  However, even though it was reinstated in our client database, this was not communicated to the client.  Thereafter, she contacted the BBB with this complaint.
  
  Soon after receiving the complaint, our client loyalty team reached out to the client and informed the client that the ticket had in fact been reinstated, but just not communicated properly to them (which we acknowledge, should have been done).  Now that the client is aware that she still has the ticket for a future DwD event, the client will be able to use the ticket when we have a live in person event for DwD (which is yet to be determined as to when that will be at this point).

  Our goal is to create raving fans with all of our clients.  Because the client's issue was resolved in the client's favor, and the issue was caused mainly because of lack communication on our part with the client, we believe this matter is resolved in favor of the client, and consider this matter closed.