Complaints

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased tickets in 2019 for **** robbins UPW 2020. It was postponed to 2021 due to covid and cancelled again. There are no upcoming events scheduled. I have phone and zoom calls with success resources on 5 occasions requesting a refund for the service that has not be delivered. I have also sent numerous emails requesting the same. They keep saying that I can not get a refund. I understand you are a seperate entity to success resources however they are your promoters and I have paid for a service that could not, and 2.5yrs later has still not been delivered. I understand ******************************* has promised Australia a refund too.I request and would appreciate a refund of $1695 via bank transfer into the following account urgently.Anz bank ******* and ******************************* Bsb ****** Acc ********* Amount $1695 .This app is not allowing me to upload the supporting documentation.Receipt no: **** Date of purchase 22/09/2019.Thank you ***********************************

  

  Business response

  04/05/2022

  This is in response to BBB Complaint ********.  This client as she stated is an ********* resident and although she bought tickets to Unleash the Power Within ("***"), our company. Robbins Research does not generally sell directly to ********** clients for the *** event.  We have a promoter in *********, ****************** who produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ********* to the Australian customer such as this one.
  

  Despite that, we have reached out directly to the President of ****************** and asked him to immediately handle this request, as we want everyone who was prepared to go to an Unleash the Power Within Event to remain raving fans.  After telling ***************** that this client had reached out to the US BBB, we informed them to take the steps necessary to satisfy this client.  ***************** has informed us that they their **************** team has been in contact with this client to talk about potential resolutions.

  
  Because our company never sold any tickets to this client, and the company that did, ***************** is in the process of working with this client to come to a resolution, we believe this matter is in the process of being resolved and we consider this matter closed. 

  Customer response

  04/05/2022

   Dear Robbins research,
  
  Thank you for contacting the President of sucess resources.
  
  I wish to advise they have not made contact with me to resolve the above matter. As mentioned in my intual email I have had multiple contact with them prior to this complaint and their resolution to me not receiving a service I have paid for is "we are not issuing refunds"
  I do not except this case as closed as success resources is in business with you to sell **** Robbins tickets I believe it is your responsibility to ensure they are doing the right thing by ******************************* fans.
  There was a news article about **** robbins promising refund for all ***********. How is he contributing in doing this? I would love to continue being a raving fan, but by Robbins research washing their hands of this and of many other thousands of *********** I don't see that is possible.
  I would expect thus case to remain open until you have ensured your business partner sucess resources refunds the cost of the tickets I purchased for the above event that did not take place.
  Thank you
  
  ***********************************

  

  Business response

  09/20/2022

  This is our second response to BBB Complaint ********.  As stated in the initial response, this client as she stated is an ********* resident and we have a promoter in *********, ****************** who produces the event, and is responsible to sell all tickets into the event.  Our company never receives the ticket revenue from ***************** and in fact does not even have a record of their clients to contact them (unless, as in here they reach out directly or through a third party such as BBB). We also have no records of what the purchase was, and what communications have already transpired between the client and *****************.  
  

  We have again contacted ***************** to resolve this complaint directly with their customer.  Although we understand this may not satisfy all ***************** customers, we do not have any business or offices established within ********* and are not recognized as doing business in *********--that is all done by *****************--who is solely responsible for producing the event and selling to their clients--As previously noted, we simply provide the talent (similar to a concert promoter).

  As previously noted, any claims by this customer needs to be resolved within ********* with the company who sold this customer their tickets to the event.  Thank you!

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩