Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 6, 2025 I signed up for virtual Unleash the Power Within March *****, 2025. My bank account shows I was charged $495 on February 7, 2025. I received a package with my workbook for the event a few weeks ago. However, I have not received any emails with access to the virtual event. I called multiple phone numbers they provided and left voicemail messages which they have not responded to. In addition, they had an online form I could fill out (and I filled it out) and they have not responded to that either. I looked on my portal on **************************** and it does not show that they registered me for the event even though I signed up in February. At this point, I want my money ******* the screenshot attached showing I was charged, I blocked my account balance.

  

  Business Response

  Date: 03/26/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client purchased a ticket for $495 for our March 2025 Unleash the Power Within virtual event (***). The client contacted *** on March 12, 2025 after not receiving an email with event links to the *** virtual event. Our team spoke with the client and discovered an email address typo that resulted in her not receiving the email links, but this was not done in time for the client to attend the event. We have communicated with the client that her purchase to the March 2025 *** virtual event was fully refunded on March 19, 2025, through the credit card used for the original purchase. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for **** Robbins' virtual event Unleash the Power Within scheduled for March *****, 2025. However, my husband's knee ***lacement surgery was rescheduled and I reached out to the **** Robbins **************** team to see if I can reschedule and take the virtual event in October 2025. I reached out to customer service for the past 4 weeks through emails, contact forms in my **** Robbins portal, my account ***resentative, voice mails and Instagram messages to no avail. I reached out to my account *** both by voice mail, text and email, with no response. There is no one that has been responding to acknowledge my request. Because of my inability to reach anyone and their lack of customer service I decided to cancel my December attendance at his in-person event 12/2025, and even though it says in the contract that it is all refundable, what it doesn't say is that you have to be able to get a hold of someone to request a refund, and therein lies the problem. I paid around $13,500 for both programs and would like a refund for both. I'm attaching the invoice and contract for Date with Destiny ($7000 and $6000). The Unleash the Power Within was $495.

  

  Business Response

  Date: 03/26/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client purchased one ticket at $495 for our March 2025 Unleash the Power Within event (***) and two tickets at $12,990 for our December 2025 Date with Destiny event (DWD). The client left a voicemail with RRI on February 25, 2025 requesting to move her *** registration to the October 2025 *** event. We reached out to the client and offered to move her registration to the October 2025 Unleash the Power Within event.  The client instead requested a full refund of all events. Even though the cancellation request was outside the 72-hour window that is clearly provided in the Terms and Conditions, as of March 13, 2025, we have issued a full refund for all tickets for the *** event and the Date with Destiny event, processed through the credit card used for the original purchases and cancelled the clients registration to both the March 2025 *** and December 2025 DwD events. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase as requested, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 03/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a free event & during that event they talked a lot about the upcoming event in March & said you could sign up for $495.00 which I did. When I signed up for the free event - my first event with **** Robbins I paid I think $47 to upgrade so I could have recordings of the streamed event. I was unable to watch all of it on the days I streamed because of work schedule & that is why I purchased the upgrade when I saw that was available. I paid the $495.00 for the new event in March. I then found out it will be streamed but is not available in any way for rewatching & having access to the stream once it has aired live. I only found out the stream was not available for rewatch after many people asked the question in the comments on zoom. They do not advertise that at all. Nor do they advertise your refund comes with a 72 hour limit in which they charge $192.00 which I have learned by reading so many complaints. My friend registered at the same time I did and she said we could transfer to a different event later in the year but no transfer dates available. I immediately filled out the form on the website for help asking for a refund. No response. I filled out again. No response. I called and left voicemail. No response. I filled out chat form which no one answers twice - no response. My friend said she got a response and was told you have to attend the first and second day of the event in March and on the second day there will be a room you can go to on zoom or some kind of contact for refunds. How on earth am I or anyone supposed to do that when I cannot attend on all of those days. What kind of people/company do this? Very disappointing and very scam like. I would like as much of a refund as I can get now. No response from the company is horrible especially for a company who supposedly cares about helping people and their contact us help **** says we are here to help. Um no you are not. Please issue a refund minus the 72 hours policy.

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/25 signed up for Unleashed Event being held March *****, 2025.Emailed thru their customer service contact sheet via web site. No response yet.called. no one picked up phone, message said to call ******* place to request a refund on their site.Not interested in this program. Requesting refund.Thank you

  

  Business Response

  Date: 02/28/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.

  As a brief background on this matter, on our about February 3, 2025, the client purchased a ticket in the amount of $495 to register for our March 2025 Unleash the Power Within virtual event (UPW). The client contacted *** to cancel her registration for the event outside of the 72 hour cancellation window. *** replied to the clients live chat request on or about February 25, 2025,  and offered her the several options available.  The client opted for   the cancellation with fee option as the cancellation request was outside the 72-hour window. We have communicated with the client that her registration to the March 2025 UPW event is cancelled and she has been refunded $300 as per the client's chosen option.  This refund was processed on or about February 26, 2025, through the credit card used for the original purchase. 

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a the refund option available for their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 02/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of **** Robbins AI on Thursday, February 13th, 2025, with a clear understanding that I would be charged $1 at the time of purchase and $99 14 days later if I did not cancel in the trial period.I emailed ************************************** as there was no option to unsubscribe on the website - on February 13th, 14, and 18th to try to cancel the subscription, with no response. On Feb 23, I received an email saying that my trial was ending soon, and I received a link to the unsubscribe page. When I signed in to the portal and tried to unsubscribe, there was no confirmation that the subscription was canceled. I sent another email on Feb 23 explaining that the link was not working, and that I would like to unsubscribe before being charged $99.I still have not heard back, and I do not want to be charged for the subscription.I had also tried to call the customer support hotline, and could not get through.

  

  Business Response

  Date: 02/28/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  As a brief background on this matter, the client registered for a $1 two-week trial of **** Robbins AI on February 13, 2025.  After the 14-day trial period, unless the client cancels, the subscription would automatically renew on a month to month basis. The client contacted our team prior to the trial period expiring. Although our team received the cancelation request and canceled the trial, the client did not receive confirmation that the subscription had been cancelled successfully. We have communicated with the client that her subscription was canceled in time and her account was not charged, and will not be charged in the future. No refund was necessary as the clients account was not charged for the service. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client the assurance her cancellation was received and there would be not automatic renewal of the service and no further charges, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up at a free event (which I paid to have access to extra materials and never received) for a paid event in March. I discovered that I am double booked and asked for a refund. When I finally got through the agent hung up on me. I have repeatedly emailed and called and chatted to get this resolved and they never return my calls. I am asking for $495.00 to be refunded for the Unleash the Power Within. I am so unhappy with their behavior I do not want to go to another event, I want to sever all ties. I was promised access to videos etc. And I was never sent the password instructions. The entire experience has been one big lie. I want my money refunded.

  

  Business Response

  Date: 02/21/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client registered for our March 2025 Unleash the Power Within event (UPW). We have communicated with the client regarding the technical difficulties she was having once she booked her UPW ticket.  . As of February 12, 2025 the client was refunded the full amount of $676 USD through the credit card that was used for the original purchase.   This refund was for the $495 she requested from her BBB complaint the *** purchase, as well as full refunds of two additional product purchases she made in January and February 2025, for which she did not seek a refund through this complaint.  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of all their purchases, even above and beyond what was requested,  we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:02/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just Abuse! They don't hear anything you say, just SPAM and abuse. You can't unsubscribe from it or make them stop. I was interested to listen what this was about until I started seeing horror stories from others who lost money and said they were scammed. I tried to unsubscribe numerous times but they won't leave you alone. The fact that they don't honor a simple rule of communications is a good sign of Charlatanism. These people don't care for you and are NO FRIEND of the community!

  

  Business Response

  Date: 02/12/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter within our internal system to address this client's issues.

  
  As a brief background on this matter, the client registered for our free January 2025 Time to Rise Summit virtual event (Summit). During the registration process it is clearly stated that all information relating to the Summit is sent via email. The client did opt out of receiving marketing emails and all emails sent to the client were related to information regarding the Summit. Based on the client's subsequent communications, including this BBB complaint, we have confirmed with our marketing team and verified that going forward, this client has not and will not receive any marketing or other emails. Our team also  will no longer communicate with the client regarding the Summit, as requested. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  In this case, we believe we have fully addressed this clients concerns and issues.   We have updated our system to ensure that this client  will not receive any further email communications regarding any services as the client requested.  We believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer Answer

  Date: 02/12/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint FINALLY resolved.

  It's a shame that it requires people to go to this level to get your attention. JUST HONOR UNSUBSCRIBE REQUESTS!!

  Regards,
  
  **** *****
  
   

  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to attend an online conference with the **** Robbins Foundation. The conference was advertised to be guaranteed that if you were not satisfied with the information that you received you would be entitled to a 100% refund. Having followed **** Robbins for many years, I decided to move forward with this online forum that was offered. I was not happy with day one as there was many audio and connection issues. The conference went on for hours without breaks and at the time I was not feeling well but had committed to this process. I wanted to cancel my class but the stipulations stated that you had to attend the sessions up to noon on day 2.I did this so I could make sure that there would not be an issue with my getting a refund. While logged in with my mentor online, I asked her and I do not remember her name, what did I need to do to ask for a refund, and I was told to submit a help desk ticket. I went online and submitted a help desk ticket and was told that I would be contacted within ************************************ So, I went back online and submitted 3 additional help desk tickets and no one contacted me back. I assumed perhaps everyone was managing the event and they would respond after it was over. On March 26th I was contacted by customer service telling me that they did not have record via the help desk that I requested a refund for the class. That I needed to do this on day two and they apologize for any frustration this may have caused. I was confused and asked the customer service, how would they have known to reach out to me if they had not gotten the many messages that I submitted. They offered to put me into another class. I did not want to attend another class if I was not happy with the first experience. I put the cost of this class on my Affirm account that I am paying for each month with interest and they did honor the satisfaction guarantee. I am asking that I be refunded for this class.

  

  Business Response

  Date: 01/07/2025

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.

  
  As a brief background on this matter, the client registered for our March 2024 Unleash the Power Within event (UPW). The client was notified on March 26, 2024 that she had not signed the Satisfaction Guarantee form during the event. We offered the client the opportunity to transfer her event ticket to our November 2024 event. Since the client did reach out within the Satisfaction Guarantee period window, we decided we should indeed honor our Satisfaction Guarantee. We have communicated with the client that a refund for payment was initiated in December. The client was refunded the full amount of $795 USD through the third party financing company that was used for the original purchase. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  Date:06/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a 4 course package of **** Robbins for a total of $14,999.00 on 3/23/2024, and paid by credit card. When I signed up I was not informed that for two of the courses **** Robbins would not be presenting or teaching, others would. Also, I was not informed that those two courses will be held in person in **** only. That means flights, and hotel expenses for 10 days, which I cannot afford. If I had known all this I would not have signed up for the program. Plus physically I am unable to handle the 14 hr flight and 16 hr time difference, due to my age and health.I have called and emailed several times to cancel and ask for a refund but, am still waiting. I keep being told that they are escalating my issue, but nothing is happening.This is a lot of money for me, and I was not given all the necessary information when I signed up. I feel for that big an investment they should have provided all the details before taking my credit card payment. It is a billion $ company, and I feel I was ripped off, and would like a full refund, without any penalty.

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a big fan of the Inner Circle content, however I am having trouble with the customer service / cancellation **********/25/23 initial Subscription to **** Robbins Inner Circle.Amount of money paid to date is $1,164 The business provided access to recorded trainings with an option to cancel the monthly subscription at any time, as long as it is requested in writing (see contract terms paragraph 2 and paragraph 4). I have made multiple requests to cancel service in writing (see emails and helpdesk communications attached), and the customer service made no attempts to help with processing the cancellation. When I pointed out that I was experiencing issues using the portal process they were instructing me to use in order to cancel, they copied and pasted their original template language with zero effort to troubleshoot the underlying issue. The process appears to be convoluted intentionally in order to prevent cancellation. Meanwhile the business continues to bill my credit card many months after the cancellation has been requested. (I have filed credit card disputes and the vendor keeps stating that I had 72 hours cancellation guarantee from initial purchase that I did not exercise at the time, even though I am not disputing the initial 1st month of training that I received, and enjoyed the service, and happily paid for it. Cancelling the subsequent months proved to be a real challenge). If BBB process does not result in resolution, I will have to take the vendor to a small claims court as my next step.

  

  Business Response

  Date: 06/17/2024

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client enrolled in our Inner Circle subscription program ("Inner Circle") in approximately May, 2023, which provides a monthly automatic subscription amount of $97/mo.  While the client requested to cancel her subscription service, she was having difficulty doing so through the online portal, so her monthly amount continued to be charged through April 2024, although in November 2023, our team refunded her four months of monthly payments, and then each month from approximately December 2023-February 2024, our team refunded her monthly payment. Because she was continuing to be charged, in May, 2024 we refunded her additional monthly payments and her last refund was processed on May 28, 2024, so the client has been fully refunded except for her initial month of the program.
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their requested purchases, we believe we have resolved this matter in favor of the client, and we now consider this matter closed.