Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased skateboarding ******s for my son as a Christmas gift in late 2023. When it came time to schedule the ******s, we were only able to get one ****** with the instructor. The instructor never showed up for the next ****** which led us to asking for help to find a new instructor. The new instructor was introduced to us over the summer of 2024 however when we tried to set up ******s with the new instructor through multiple calls/texts we never heard back from him. At that point we had enough and asked for a refund of the ******s that were not provided. It has now been over three weeks and we have been given the run around on why we dont have a refund yet. I do not trust this business, they do not provide the services they promise and then they dont take ownership of the issues.

  Business Response

  Date: 10/30/2024

  Dear BBB ,

     We would like to inform you that the refund for Ms. ******** ****** was processed on October 28, 2024. Please proceed to close this case. Thank you for your attention to this matter.

   

  Thanks 

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************************, this company has been using my name fraudulently. If you ****** my name this company is one of the first things that pops up. I have never worked for this company and have requested on multiple occasions in writing that they remove my name from their website. They have been using my name for years and have been misleading people from the city that I reside claiming that the customer can schedule a skateboarding ****** with me. Again I have no association with this company. They are fraudulent. Customers should know that this company is lying to them and they should be cautious in giving them personal payment information.

  Business Response

  Date: 08/26/2024

  Thank you for bringing this to our attention. GOSKATE is dedicated to delivering excellent service to both our clients and instructors. Rest assured that we are taking down your information from the site as well as from our database.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: May 16, 2024 Down Payment: $ ******, Date: May 16, 2024 Number of Payments: Payment Fees:Payment Dates: Jun 9, 2024 $ ****** Total of Package: 599 Customer Name: ************************************* Phone: ************ Secondary Phone: ************ ****** Location Name: Home ****** Time: 4:00pm - 5:15pm Number of ******s: 6 Length of ******s: 1.25,Date 1: May 26, 2024 Date 2: May 29, 2024 Date 3: Jun 2, 2024 Date 4: Jun 5, 2024 More Dates:Jun 9 & Jun 12 ISSUE: on May 26 at 11:25am I have a text message from DJ at ************ that the scheduled class for THAT DAY needs to be rescheduled. This was supposed to be a birthday gift for my daughter so I said in response that I want the ****** to be on Wednesday, May 29 at 4:30p since I already paid and its their fault we hadnt had our first ****** yet. The response I got was Bear with me. On May 29, they still could not confirm THE first ****** date. I gave them a chance and on May 30 I agreed to get on a conference call with our instructor. We agreed to the first ****** for June 7. I was hesitant to complete the waiver because I had read on the BBB this scheduling was an issue and I didnt want to get locked in until I knew we had an instructor and set ******. I completed the waiver in good faith. On June 7, I confirmed with the instructor in the early afternoon and he said, Yes, confirmed, but 15 minutes before our ****** was to begin the instructor text and said he was double-booked and couldnt make our ******. He asked to reschedule. By this point, I had had enough and since June 7 I have been demanding to be refunded my $****** for the first 3 ******s we still hadnt received because GO Skate and/or instructors kept flaking. The incessant phone calls and texts seem shady and it sounds like the voice is one of those scam callers. I had a bad feeling about this, that it might be a scam, and I wish I trusted my instincts. I want our $****** back. Do not use this company! It has to be a scam.

  Business Response

  Date: 06/28/2024

   Hello All -

      Issued has been resolved already. Please remove this from our business profile.

   

  Thanks 

  Customer Answer

  Date: 07/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SkatePro and I executed an agreement in which I paid for 4 skate lessons (2 hours each) for a total of $624.00, which was paid in 3 installments:11/21/2023 - payment of $208 processed 12/04/2023 - payment of $208 processed 12/17/2023 - payment of $208 processed The lessons were all provided as agreed upon, and the contract and service were concluded. Our last lessons were provided on January 26, 2024. And my last payment was made on December 17th, 2023.Total agreed-upon amount paid in FULL by 12/17/2023 However, my debit card (used for the above installment payments) was charged $624.00 on 1/30/2024 without my authorization. I did not obtain any new lessons, nor did I authorize this charge, This is a huge error on the ***** PRO part, and they have acknowledged this via phone, email, and text. It has been 3 months since the unauthorized charge of my debit card, and I have called, texted, emailed, and reached out via social media, numerous times without a response. NO REFUND HAS BEEN ISSUED AS OF TODAY. My calls go to customer service reps who are overseas and cannot help. ***** from the billing department has stopped responding even though she assured me that the charge would be processed back into my card in February. $624 is a lot of money for my family, and I am really disappointed with Skate Pro, ************* Pro business practices. I am requesting for the $624 refund to be issued - no services have been provided This issue has taken so much time out of my day - it is unbelievable.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************************* May of 2023 for $899. We were intially set up with instructor ***** and completed 4 ******s over the summer of 2023. *****'s wife then had a baby and we were unable to schedule any further ******s. ***** was very hard to get in touch with and the one ****** we did get scheduled he didn't show up for. I have been trying to reach GoSkate since December of **************************************** get a refund. A few times I did get a voicemail from GoSkate but the callback number was for a bar tending school. I have not received any replies to emails or messages sent through ZenDesk - their customer support portal. I believe we technically have one year from date of purchase to complete ******s. At this point, I just want a refund for the 6 classes owed to us.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/08/2023 I purchased a package consisting of 10 skate boarding lessons for my son. Total cost was $899.00. After 5 lessons, it was evident that the instructor we were matched with was completely checked out and potentially high and my child was not learning anything. Per the terms of the contract, we had the right to cancel and receive a refund for the prorated/unused amount. Upon calling to resolve the matter, the representative convinced us to try another instructor and we agreed. However, months went by without being set up with another instructor and after numerous unreturned calls we decided to seek the refund instead. In July 2023, the representative finally agreed to the refund and said to allow 5-7 business. 5-7 business came and went without the refund. I called to inquire and was told to give it another 5-7 business days. Again, no refund. Followed up again and was told a manager would call me within the next 24 hours. I received no such call.This course of events (calling, receiving promises for the refund or a call from the manager) happened no less than 6 times. between July 2023 & Jan 2024.Expected resolution is a refund in the amount $899.00 per Article II in the attached contract.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 skateboarding lessons from GoSkate for a total of $599. They charged me in 2 payments of ****** each. One on 09/23/2023 and one on 10/23/2023. Per the contract that I have attached, this completed the payment schedule and I am fine with that. But on 12/04/2023, they charged me again for another $599 with no approval and no additional services ordered! When I received my credit card statement and saw the unauthorized charge, I called the company on 01/23/2024 (I'm not sure who answered) and they said they would look into it. I have not heard back from them since. I have made several phone calls and sent emails, but no response. I want the unauthorized $599 refunded to my account.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, currently requested to cancel August 20 skateboard lessons for my son because of remorse and change of mind/cost and I called ***** and he said that he would have to talk to management about my refund. It sounds like I am getting the runaround from the company I would like my refund to be processed immediately and to be canceled. I dont understand why management has to be involved in that and a cancellation must go through and should go through immediately for my $299 that I have spent For a deposit for skateboard lessons. I am demanding a refund now.

  Business Response

  Date: 08/17/2023

  Hello ,

   We spoke to this client yesterday and settled with her regarding the refunds she requested. She also agreed to be charged the cancellation fee since we had made an effort to match her with one of our preferred instructors who would have conducted her lessons. Unfortunately, her reason for cancellation, "remorse," seems to be out of context. We would like to briefly discuss this term with her to address any grievances she has with the company. Perhaps we can work on refining our processes if we find that her experience was affected. Nevertheless, we put forth 100% effort to secure her lessons. Client agreed to the terms & conditions of our refunds process.

   

  Thank you 

  Customer Answer

  Date: 08/17/2023

  Im confused are you going to refund the amount or not -$99 and when will this be settled because thats what you agreed to do yesterday dont worry about my reasons just refund the money. 

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25, 2023 as labeled Lessons Pro for $1,349 and on August 4, 2023 as labeled GoSkate Lessons for $1,785.This company was supposed to provide 10 skateboarding lessons for my children at a one time charge for the 10 lessons on May 25, 2023. I was disappointed with their services with multiple cancellations at the last minute until I was matched with a suitable instructor. Due to the poor quality of the way they conduct scheduling I was explicitly clear and my contact, text messages and email communications are explicitly clear that I did not want additional charges. The charge on August 4, 2023 is unauthorized and under no circumstance would I conduct business with them again. I would like a refund for $1,785 for the August charge as I did not authorize this and will not be continuing lessons with them and I want no additional charges from the to occur on my card ever again.

  Business Response

  Date: 08/06/2023

  Hi ********,

  I apologize about the incorrect charge on your card for the skate lessons. A refund for $1785 was processed by our billing team already. Please allow 3-5 business days for it to reflect on your account.

  Customer Answer

  Date: 08/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  My hope is in the future this business corrects their billing practice that has led to complaints along multiple rating sites. 

  
  Regards,
  
  *********************************
  
   

  
  

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $790 on June 24th 2023 for 7 ******s (2 times a week) with a start date of Monday July 10th 2023. A few days before July 10th, they called and informed me that the instructor will come on July 12th instead. On July 12th, I contacted the instructor for confirmation. He said he cancelled the ******s and has already informed Goskate. Goskate blamed the instructor and said that he never informed. I contacted customer care and ****** scheduler multiple times. Each time, they said they will come back within 24 hours, but on one reached out. I demanded my money back and *** (the supervisor) got in touch with me. With much difficulty, they found an instructor and he agreed to do ******s from July 24th. He showed up for two ******s and disappeared. *** said they he will find a new instructor within 24 hours, but they couldn't find an instructor in our area.I contacted them on 31st July and demanded a refund. They said that they will process the refund and I should receive a confirmation email within ***** hours. On August 1st, I asked them for an update on the refund, but as always, they did not respond.They are one of the most disorganized companies I have ever interacted with. All I want is my money back.

  Business Response

  Date: 08/08/2023

  Hello - contacted the client to address the refund request, client said they filed dispute at their bank already. Provided my direct line to ensure whatever needs to be addressed we will be able to directly communicate with him. 

   

   

  Thank you 

  Customer Answer

  Date: 08/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that their response satisfactory to me at the moment. I already filed a dispute with the bank. The bank will take about 60 days to resolve the dispute, and it may decide otherwise and I may not receive my money back. In this case, I will contact them again and if they fail to refund me, I will open another complaint.

  
  Regards,
  
  ****** Gujrati