Business ProfileforSleep Data Inc

I have been on hold for 26 minutes. If I could rate this company a zero, I would. Terrible customer service. I have called them numerous times about the uncomfortable fit of the **** tubing/mask. They replaced it once with a different type, which was still unsatisfactory. Today I have talked directly with BOTH of my insurance carriers, and my primary insurance company WAS NEVER BILLED AT ALL, and my secondary insurance PAID TOWARDS THE CLAIM BUT LEFT A BALANCE. I have called and called, been put on hold, transferred from one person to the next with no resolve. So the next thing that happened was a horribly rude individual from a collection agency called and I told him straight up that this claim was improperly billed and he started yelling through the phone and then hung up ON ME. Sleep Data "claims" I was out of compliance and that is why I am responsible for this huge bill, as of 1.1.22 BOTH of my insurance companies dropped the compliance requirement. This claim has been botched from beginning to present, and I have a collection agency chasing me. i have spent endless hours trying to resolve this, but the onus of responsibility rests squarely on Sleep Data to resolve with the collection agency--not me. Zero customer service, zero proper insurance billing, zero interest in properly assisting a patient for a properly fitting appliance. What a sham. Next stop: Better Business Bureau. This sounds like insurance scam since is claiming non-compliance, but compliance is NOT a factor with either company, and whomever is spreading that lie had best wise up because you cannot lie to patients. Oh, and one more thing-- when I called and spoke with one of your representatives and after he lied about non-compliance he assured me that he would re-start a 30 day trial, and that he would phone me back with a start date. THIS NEVER HAPPENED--NEVER CALLED. STILL WAITING. HORRIBLE COMPANY. Now after 36 minutes on the phone, the supervisor just hung up on me.

We have contacted **************** regarding this matter, and believe that we have resolved this to her satisfaction. We at *********** apologize for the experience she had in attempting to escalate this issue for resolution, and are internally addressing her customer service concerns.