Complaints

This profile includes complaints for Sleep Data Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sleep Data Inc

  5471 Kearny Villa Rd #200 San Diego, CA 92123

• 

  Sleep Data Inc

  3156 Vista Way #150 Oceanside, CA 92056

• 

  Sleep Data Inc

  488 East Valley Pkwy #316 Escondido, CA 92025

• 

  Sleep Data Inc

  1415 Ridgeback Rd #1 Chula Vista, CA 91910

• 

  Sleep Data Inc

  5471 Kearny Villa Rd Ste 200 San Diego, CA 92123-1143

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged me $57.84 gave me no reason why they charged me it. I paid for everything up front. I should not have been billed at all. They now sent it to collections.

  Business Response

  Date: 02/06/2025

  Hello,

  This balance is from the original telemedicine consultation visit that this patient had on May 15, 2024 with one of our sleep doctors. He was quoted $23.97 for the consult, and did in fact pay that amount prior to the appointment. The claim was submitted to insurance and ***************** processed it at a rate of $81.81. This patient had an unmet deductible, so the insurance sent the claim back to collect the $81.81 from this patient. This resulted in the bill of $57.84 was what resulted. I have spoken with the billing manager, and since this patient was quoted the lower amount, BetterNight will honor that price. The $57.84 that was sent to collections will be pulled back immediately, and adjusted off. This patient will not have any additional owed balance with BetterNight, and we apologize for the confusion. Please let me know if there are any additional questions or concerns.

  Thank you,

   

  ***** Parenteau

  Technical Director

  BetterNight.

  Customer Answer

  Date: 02/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********** *******
  
   
  

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BetterNight provided me with an estimate showing I would owe $0 for a home sleep study.When they called to set up for the test to be sent I told them I could not afford the test and did not want it unless the test was covered by my insurance. Their representative assured me the test was covered by my insurance.Six months later I have received a bill for the full amount of the test which stated I had to pay the full amount due within seven days or I would have a late fee. No one at BetterNight could explain why my insurance did not pay or why I was told it was covered or why I was provided with a written estimate saying I would owe $0.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to this company to have a at home sleep study done by a DOT *** to determine if I have sleep apnea. Im a CDL A Truck driver who fit the criteria. I was evaluated by a betternight doc who prescribed the at home test. To start when I received the test it was unclear that I needed to call to have my photo taken before starting the test so I was told I needed to retest. Called to have the second test set up once they resent another but couldnt get anyone on the phone. By the time I did get someone on the phone and sent the test results back I then get told there was a bad signal and I need to retest. Every time Ive called Im left on hold for at least 25 mins. Now we are on test number 3! Today 1/15/25 Ive tried yet again to get someone on the phone to do this test and no one answers! Im completely disgusted with this company. I cant get a renewed DOT card unless I get a successful sleep study done and my card expires on 1/18/25.

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint about BetterNight a **** machines provider. I've been trying to receive a mask device that I ordered in late June. ** is highly unprofessional, disorganized company, that keeps laying, never follows up and neglects its clients. I was diagnosed with severe sleep apnea in January 2024. Since March, I've been using CPAP machine. ** recommends changing masks every 3 months. Because of BN, I've been forced to use the same mask for 6 months now. I moved to my current address on 6/1/24. I called BN 2 weeks later to update my address. On 6/26, I placed an order for 1 tubing, 1 F&P Brevida mask, 2 filters. As I didnt receive any shipment, I called BN on 7/8 only to find out that my order was mailed to old address at *************** BN representative reordered my equipment and said it would be shipped to my new address. I never received anything. I talked to BN on 7/18 and 7/29 only to find out that my order was cancelled. On 7/29, I talked to the supervisor. They shipped items again, but the mask was missing! I called BN on 8/8 to inform that the mask was missing from my order. The representative told me ** needs to investigate first what happened, and the supervisor would call me back. Nobody called me, so I called again on 8/14, 8/20 and 9/9. Finally, ** representative named ****** informed me the mask was shipped on 8/27 to MY OLD ADDRESS! In the meantime, ** has charged my insurance twice on 7/8 for the amount of $250, on 8/20 for the amount of $70. I want BN to fulfill my order without mistakes. I want to receive a correct mask to the address that I reside at. I think it is outrageous that a patient has to wait over 2 months for an order, make countless phone calls to their customer service, and still be without a mask. I also believe that under these circumstances, ** has no right to bill my health insurance for something they have not provided. This mask should be shipped overnight and free of any charges.

• Initial Complaint

  Date:01/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sleep Data sent me medical equipment that I did not order nor approve. The billing date says 4/28/23, but I did not receive until August.I received a bill for over $300.Even though my insurance covers sleep apnea equipment at 100%.After calling several times, I decided to terminate my account with them. I was told to send all of the equipment back and that would automatically end my account. I did so in September However, they keep sending me bills.They also sent me to collections.I want the harassment stopped, the billing stopped, and any matks against my credit removed.

  Business Response

  Date: 02/01/2024

  I have reviewed the details of ************************ balance with ***********, which is a sum of patient co-insurance responsibility from some of the rental months that he did have the equipment initially provided in August 2022. He returned this equipment in September of 2023, but patients are responsible for the months that the equipment is in their possession. His co-insurance amounts were billed to him because his insurance instructed *********** to charge him due to his deductible not being met at the time of the services (rentals and supply orders). The supplies related to the date of service 4/28/2023 as mentioned here, were part of a supply order that was shipped to him for use with the provided equipment. He had two supply orders sent to him in 2023, with one being 4/28/2023 and the other being 7/28/2023. The July order is the supplies he received in August, as mentioned here. ******************** is correct in that he did not manually place these orders, but he had opted in to a 3 month auto-shipment of supplies via a text message. Only patients that opt into this service get supplies sent to them at regular intervals. We apologize that he was sent supplies, and that he was charged  co-insurance on these supplies when he wasn't aware that these orders would be sent automatically. I have worked with ***********'s billing manager to remove his entire balance from collections, and have had the full remaining balance with *********** adjusted off. I can confirm that ******************** now has a zero balance with ***********, and all amounts have been pulled out of collections. He should not receive any future bills from us. We hope that ******************** will accept our apology for his experience with ***********, as it was not our intent that he should be surprised by the patient financial responsibility relayed to us by his insurance provider.

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting you to help me resolve a billing issue. I have called the customer service number regarding a billing error and either get transferred and disconnect and/or no returned emails o phone numbers. They are sending me into past due status and I can't contact anyone at this company to help me resolve my issue. Can I take them to small claims court for slander for my credit account?Thanks

  Business Response

  Date: 08/21/2023

  This patient did return his equipment on 8/3/2023, but the remaining owed balance for the device had not been removed from his account. This is why he received the invoice/past due notice. This has since been adjusted off, and he has a zero balance with ***********/Sleep Data. We apologize for any inconvenience of receiving the invoice/past due notice, as the adjustment for returns usually happens in a timelier manner. We have left **************** a voicemail message on Friday 8/18/2023 & today 8/21/2023 but have not been able to speak to him directly. We hope that this is the resolution that he was seeking, but we are happy to discuss this further at any time.

  Customer Answer

  Date: 08/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made multiple calls and sent numerous emails to Sleep Data ********* ** requesting back up for a recent bill for $58.15. They simply tell me I owe the money billed and wont provide back up. My emails have gone unanswered. Although I do not believe its owed, I paid via my HSA. Today, I received notification from my HSA that the bill is insufficient and they will reverse payment within two weeks if I dont provide proper documentation. Sleep Data indicated they will add late fees if not paid promptly but they have not provided documentation requested by me or my HSA for IRS purposes (who, what, when, where, how much). I believe I paid for my CPAP machine in full and up front, along with a small ************pay. Therefore, I do not understand why Im receiving rental co-pays for this machine. Sleep Data has not provided me with any back up documentation and they continue to bill me saying late fees will apply if bills are not paid in time.

  Business Response

  Date: 08/10/2023

  We have reached out to **************** to resolve this issue and left a message, but have not had a return call as of yet. The information needed for HSA (explanation of charges, etc.) was emailed to her email address on file with us. We have confirmed with her secondary insurance that before they will pay the balance of what her primary insurance does not pay, that a yearly deductible must be met. It was not met during the timeframe of the **** capped rental, which is why there were charges for **************** to pay, which she did with her HSA. She has no current outstanding charges with Sleep Data/***********. We are happy to explain further on the insurance deductible information. After reviewing communication encounters with ****************, I can see that she spoke with a representative from the patient collections company on July 20th 2023, and a task was sent to our billing department to contact **************** to both explain the charges, as well as provide the additional information needed by her HSA. This task was not followed up on by the Sleep Data/*********** representative it was assigned to. For this I truly apologize, as well as ******************** overall experience. We are addressing this issue internally with staff. **************** can reach *********, our billing manager (directly) at ************************ with any further questions or concerns. I can be reached at the same number, but extension ****. Again, I apologize for ******************** experience with ***********, and would be happy to discuss anything else needed to resolve this situation to her satisfaction. Thank you.

   

  ********************

  Director of Diagnostics

  ***********

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, I contacted the Better Business Bureau requesting help on the billing mistakes Sleep Data continues to make, Complaint No. ******** . Sleep Data only responded when the BBB reached out with my billing problems. They do not respond to phone calls or emails. During the initial complaint, they responded they would credit my account for the remaining $4.51. I called *******, she is the person responsible for the billing, and she never returned my call. The reason Im filing this complaint is because they seem to keep consumers money and do not respond to phone calls. If Im going through this, Im sure there are many others that go through the same problems. I would like for them to stop harassing me with bills.

  Business Response

  Date: 05/01/2023

  *** the previous complaint resolution, the $4.51 that was to be refunded, was in fact refunded to the patient, however an adjustment of this amount in the billing record needed to be completed as well. This unfortunately was overlooked, which prompted the patient to get an invoice for the $4.51 from Sleep Data/***********. This adjustment was made by the billing manager, and she also spoke with the patient to confirm that her account balance has been brought to zero. The mistake was addressed with staff involved. There will be no additional charges related to this matter, and hopefully should be completely resolved.