Business ProfileforCox Business

I am dissatisfied with the recent changes to my service and billing. I have been a loyal *** customer, subscribing to your TV, internet, and phone bundle. On June 11, 2024, I received an email informing me that my monthly bill would be increasing from $257.73 to $282.73, ending a $25 promotion. In response, I took advantage of an email offer to keep my current service package at a rate of $248.70 per month, including a $25 discount for the next two years. I confirmed this order on June 13th and received an order confirmation.On June 19th, I received an unsolicited package containing a new modem. My existing modem was functioning perfectly and did not require replacement.On June 20th, I discovered that my landline phone service is not working. After contacting *** and speaking to FOUR different representatives, I was informed that my phone line had been disconnected and was subsequently reconnected. None of the four agents mentioned any changes to my billing or pricing.On June 21st, I received another email, this time informing me that my new monthly bill would be $289.12. This represented an increase of $41.58 from the agreed-upon price of $248.70.Today, June 24th, I have spent several frustrating hours attempting to resolve this issue with *** customer service representatives. However, I have yet to receive a clear explanation for the sudden and significant price hike. The agents I have spoken to have provided conflicting information, mentioning the new modem, the expired promotion, and various other irrelevant details. No one has been able to explain how the agreed-upon price of $248.70, which includes a $25 discount, could possibly increase to $289.12 within two weeks.I understand that *** may hold a monopoly on high-speed internet in my area. However, I believe that the company's recent actions are not only unprofessional but also unethical. I am deeply disappointed with the lack of clarity, transparency, and customer service I have experienced.