Reviews

Review Details

• Review fromMarc C

  Date: 05/05/2025

  1 star
  Im a small business customer who had ********************** internet at a rate of $129/month. Even at that rate, the service was already at the top of my budget but I stayed with *** for consistency and reliability. Without clear notice or my consent, *** increased my monthly rate to $160/month.This made the service unaffordable, and I had no choice but to cancel. My final bill now totals $978, which includes a $678 early termination fee and a prior balance. I am specifically disputing the early termination fee portion.I did not cancel out of convenience I canceled because the service terms were changed in a way that directly impacted my ability to continue. I was not given written notice or an option to reject the rate increase without penalty.Ive made multiple attempts to resolve this directly with ***, including through their *********************** but they are unwilling to reduce or waive the fee. I am requesting that *** waive or significantly reduce the early termination fee based on the unexpected price increase and the financial burden it caused my business.

• Review fromHolly R

  Date: 04/30/2025

  1 star
  Worst experience Ive ever had with a customer service representative. I will never use *** again. I was lied to repeatedly. I told them I didnt consent to a contract and they put me in one anyways. And told me it was an auto renew. I tried to cancel my service and she told me it would be 400$. She was rude, and told me she had no manager and no lead and would not work with me at all. We checked our account even and it stated we were not in contract. Her name was ***** *********. She was terrible person. *** should be ashamed, lying to customers to charge them for ******************** that dont work. I will be seeking legal services.

• Review fromTimothy J

  Date: 11/20/2024

  1 star

  Timothy J

  Date: 11/20/2024

  As the owner of a business I have never dealt with a corporate company more unprofessional than cox business. Everything sounded great when signing up for my new business phone service but during the process there was no communication at all what so ever. I called and emailed my sales personal several times for updates DAYS after signing up then the ball started rolling as if my order was placed as soon as I asked for an update. I called and spoke with sales and customer service multiple times to find out what was going on with no help and was told it was going to take a month They kept directing me to **** with no reply with several phones calls even though he was replying to messages from people I was talking to in sales and customer service. I even reached out to his supervisor several times with no reply either with messages left and no return phone calls back. Ive talked to a boat load of people with no help, no update, and ultimately cancelled my order due to a lack of professionalism which took an act of congress to do and had to talk to 5 different people. I will be cancelling my personal service with *** as well. Very disappointed
  

  Cox Business

  Date: 12/11/2024

  *** made attempts to reach ******* ******* in receipt of his complaint; however, we did not have the opportunity to speak with them. Should Mr. ******* wish to discuss this matter further, they can reach a *** representative at the contact information provided.*** Communications

  Timothy J

  Date: 12/15/2024

  I also just got an email stating that they have made several attempts to reach me but have been unable to speak with me. Someone from *** executive escalations team did contact me on Wednesday December 11th at 12:23 central time and all he wanted from me was my phone number, address and to be able to get into my account with my PIN code. Nothing was asked or talked about the complain that was made.

• Review fromMichael D

  Date: 10/17/2024

  1 star

  Michael D

  Date: 10/17/2024

  One star is way to many stars. Less then a month in and all the very nice people at Cox Business are also incompetent. Service is terrible, getting less while paying more than everyone else. Two weeks in wanted out of contract but it's a $2400 termination fee. Frontier just wired our building so I'll be letting the 20+ other businesses in our building know that Frontier is faster, for less money, no equipment rental fee, and free install.
  

  Cox Business

  Date: 10/23/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution for both parties to agree on. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.

• Review fromPamela H

  Date: 07/15/2024

  1 star

  Pamela H

  Date: 07/15/2024

  We signed a Cox Business Service agreement back in 2013. After closing our business, *** requires us to pay a cancellation fee plus ten months ($2500+). Do not sign a service agreement with ***. It is a shameful, greedy practice.
  

  Cox Business

  Date: 09/11/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer.

• Review fromPhillip F

  Date: 04/02/2024

  1 star

  Phillip F

  Date: 04/02/2024

  Their strategy for keeping customers is to automatically sign them up for auto renewal and lock them into extending their service longer than desired. Do not fall their tactics. The service is not worth it and you'll pay for the mistake in the long run. I'm counting down my days with them and will never use another *** service again, not refer anyone to them.
  

  Cox Business

  Date: 06/19/2024

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. Although the contract we have on file for the customer has a signed acknowledgment that our services would renew for 12-months unless we are notified to cancel 30-days before the fulfillment of the contract, we would be happy to work with the customer on any sort of restructure or modifications to their services and rates. Our sales and retention department would be happy to help and can be reached at ************. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. ********************** Executive Offices

• Review fromJacob R

  Date: 02/16/2024

  1 star

  Jacob R

  Date: 02/16/2024

  You will be locked into a contract and unable to cancel it at anytime unless you want to pay for all of the monthly payments left on your contract. Pretty ridiculous, and their internet is expensive an we have had nothing but issues in our space. I switched to another provider and am getting way better speed test readings across the board for half the price, they still will not let me leave the contract. It is monopolistic capitalism at its finest.
  

  Cox Business

  Date: 02/20/2024

  Dear ***********************, *** Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our **************************** at **************. Best Regards, *** West Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

• Review fromniah s

  Date: 11/16/2023

  1 star

  niah s

  Date: 11/16/2023

  I am sick of ***! I am calling the cox business number and it still transfer me to residential and ******* can't even take a payment. They transferred me 6 times, refused to get a manager; lie and are terrible. I really am going to considering to a different service. Terrible, terrible terrible!
  

  Cox Business

  Date: 12/18/2023

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer on November 16, 2023, to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Executive Resolution Specialist *** Communications, ****************

• Review fromKristina S

  Date: 10/05/2022

  1 star
  I have never been so frustrated with customer service. I disconnected my account in May. I was told at the time that everything was taken care of, no balance etc. In June I received an email saying I owed $85.00. I called *** and after spending 3 hours on the phone, an agent said it was a mistake and that I did not in fact owe anything. Skip to September...and all of a sudden I have a piece of mail from a collections agency saying that I owed this money. I called *** again, and spent many hours being tossed back and forth just to end up with an agent saying that I was correct, I didn't owe anything, and it was their mistake (I have screenshots of all of these conversations).Then I get ANOTHER collections letter. After calling *** AGAIN and spending multiple hours on the phone, they say there is nothing to be done and that I can't even dispute it. By this point, I've literally spent over 13 hours dealing with this one dumb charge, so I caved and just paid it. But I am so frustrated being tossed back and forth (you need to talk to sales, you need to talk to billing, you need to talk to collections, no wait this is a billing thing, no wait this is a collections thing). Over and over and over. Every person I talked to was nice enough, but this was an AWFUL experience. And I'm extremely frustrated at paying an amount that I didn't owe in the first place.

• Review fromEnea A

  Date: 10/03/2022

  1 star
  THE WORST COMPANY YOU CAN POSSIBLY WORK WITH. Had a appointment to install a generator due to a service outage that was planned (so many times prior that it wasnt planned and my business lost money) but the time frame was from 8 to 10 am i get there im parked waiting i get a email saying your appointment is put on hold i call to see why the lady tells me the technician had wrote a note went to the business noone was there i have 4 cameras front and back plus i was there myself NOONE CAME !!! completely lied she said we will call you back for a reschedule noone called. Horrible service and many technical issues please spare yourself the headache and choose someone else i gave them the benefit of the doubt but never again.